Tony was very professional and the service was so quick! My jeep needed a rear tail light and he…read morefixed it no issue!

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.

Had a last minute repair that urgently needed to be done and they fit me in with no appointment…read more This is without a doubt the best service shop in the area! Great people, reasonable prices, local business, excellent work. They charge less than the dealerships and get to you sooner. I would not go anywhere else.

Bewildered by the Communication Breakdown…read more I'm not in the habit of writing negative reviews. If you browse my google profile, you'll find countless positive ones for businesses across Detroit and its neighboring areas. But I feel compelled to share my experience here because I'm left completely confused by my recent transaction. I brought my 2016 Transit Connect in due to occasional issues with gear shifting while accelerating--especially on hills. The engine would rev, but the van wouldn't gain speed. Initially, the business offered a free diagnostic, which turned up nothing. So I scheduled a follow-up and dropped off the vehicle overnight. Two days later, they contacted me with a laundry list of issues that didn't align at all with my original complaint. They claimed the brakes were locking up, the parking brake felt engaged while moving, the wheel couldn't rotate, and that it was difficult to even get the van on their lift. They said they bled the brake line to release it and advised me to call my insurance company because repairs would run into the thousands. None of these issues had ever occurred prior to drop-off. Alarmed by the sudden and severe diagnosis, I asked them not to perform any work until I could see the vehicle myself. They insisted it was unsafe to drive and that I'd need to pay $100 just to pick it up. When I arrived, that fee mysteriously increased by $25. Frustrated, I paid and took my keys. Here's the kicker: once I got in and drove off, NONE of the issues they described were present. I made it from Ferndale back to Detroit with functioning brakes, freely turning wheels, and no signs of the chaos they painted over the phone. It felt like either a massive miscommunication or something far more concerning. After driving with intermittent transmission issues for years, this experience left me deeply disappointed--not just because no repairs were completed after a two-day wait, but because the proposed repairs didn't match reality. Spending money over misleading claims is enough for me to never return. I'll absolutely be sharing this story with others.

Excellent client care and communication are standard at this business!…read more Very please with the service and time it n took to complete the repair.

This company lied about replacing my pads and rotors on front break job 15 months ago and wanted to…read morecharge around $500 to do it again. Don't trust them.

These guys are pretty solid. They did a brake job on my Subaru for a great deal in comparison to…read moreother shops. I was able to wait while they worked. I would recommend getting a quote from them before a dealership. They also quoted me some body work for less than other local shops.

Always great service and very honest! Have taken my Acura MDX and Nissan XTerra to Mr. Dinh a…read morecouple times for different issues. Always does a great job!

The prices are reasonable, and the service, excellent! The one drawback is that they don't take…read moreappointments, but as long as one gets there early in the morning, they can usually get the job done same day. Joe, the manager and/or owner, is a super nice guy & easy to deal with. Highly recommended business!

Highly recommend I've been getting my cars serviced here for a few years now and the staff are…read moregreat and will go in detail on what needs to be done and why. The prices are fair and sometimes better than what I've seen out there.

So I have been taking my vehicle to the dealership for service, but as you know dealerships are…read moreexpensive. Rosie the office girl met me at the front desk and she needed a little more info about my 2018 MKC. She went over my options for grade of the pads, which they use Wagner Pads and my front disc's are somewhat more expensive than most. My Lincoln was worked on while I waited and was petting Smash the dog. Out the door for $400 and lifetime warranty on the rotors. I was very happy with this experience.

From the owner: New Location for Brakes Xpress and More - offering quality and complete auto service for more than…read more24 years. We offer complete auto repair services.

Fred was friendly, helpful, service was priced fair, and quick to get my car in and I would…read morerecommend using Western Auto shop and if anything happens again I know I will be coming back. The turn around time was fast start to finish while Fred also made sure to help me understand exactly what was wrong and what each of the items needed for my car would be doing to help fix the issue I was having with my Chevy Trax. Thank you Fred & Western Auto Service!

i can only speak to my own experience. terrible, horrible place. dishonest cheats. they're pleasant…read moreenough, until they have your money. then they're too busy to talk to you or work on your car, on the phone, unavailable, and downright rude. overcharge. over double the estimates i got at two other places. do not stand behind their (bad) work. refuse to pay them cash! i'll never make that mistake again. they're not properly registered as a company, so they i think have trouble taking credit card payments. sketchy operation. good luck!!

So I had to take my car in for some repairs (that's the price you pay for not having a car note)…read moreand I wanted somewhere close by as I wouldn't have anyone to give me a ride back from the shop. I saw quite a few good reviews for John's, so I called and made an appt. So glad I did because he fixed my car the next day and the cost was about half of what I paid last time to get a wheel bearing replaced (the kind of car I like eats wheel bearings for breakfast). Car rides great now and I'm taking it back to do some other things that need to be done. So, in a nutshell, great service, quick and very reasonable cost - highly recommend. Bonus for me is, I can drop off the car and walk home, ya can't beat that.

John's Auto has been keeping me going for years. They are professional and courteous and they like…read morehelping people. Thank you John's Auto!

Absolutely fabulous place. They are very honest and fair, and it is clear they don't want to…read moreupcharge you or start fixing things without knowing the real problem first. Due to my own idiocy, I had to call them on two separate occasions to ask them about a problem I was having with my car - and they gave me sound advice on how to fix the problem myself. The mechanic didn't try to convince me to come in, he correctly recognized the problem and helped me fix it over the phone. Most recently my alternator began acting up. I called them on a weekday in the afternoon to see if they could take a look at it. Robbi (sp), advised I come in sooner rather than later, and they would try and squeeze me in and do what they could. I dropped my car off at 3 that same day and they had it done the next day at 12, amidst all their other projects (they were clearly busy). Robbi is great about calling and updating with what is going on, and their prices are amazingly fair. Can't recommend enough!

My car was burning oil, took it to the dealership and was quoted $4,000... took it to Mike and he…read moregave me a much more reasonable price! got it done the next day! Told me if i had any more issues to bring it back! Cannot recommend this place enough!!!!

We've been taking our cars here since 1984 very honest in their work, if you don't need it you wont…read moreget conned into getting it

I have a large camper van that's over 8 feet tall and over 8700 pounds, so it's not easy to find an…read moreauto repair shop to service it (even though it's basically a Dodge b3500 Van that dodge has been making for over 2 decades) Bill(manager) did some research and decided that he would take on my van for a starter RR. It was dropped off at 7:30am and was pleasantly surprised by a 11:30 pick-up call. Bill's quote for a starter RR was about $450, being a very good price as it would have been several hundred dollars more from a RV center and would be several weeks before they could get to it. The kicker being that it didn't need a starter after all, it was just a wire from starter to relay that need to be replaced, saving me hundreds of dollars more. Thanks, Bill, for your honesty and getting me on the road again.