I have been a customer/patient here at Gilbert eyecare for years. I can't say enough great things…read moreabout this place. The entire Gilbert staff here is lovely and know their stuff. I see Dr. Rachel Willcoxon for my yearly eye check-ups and Lisi the frame specialist for my glasses frames. I have had such an exceptional experience here throughout the years that I will be coming to this local establishment for years to come.

Doctor Gilbert has been my eye doctor for quite a while and I have come to trust his judgment and…read moreadvice on my eye issues. At some point in the near future, I plan to take the plunge to get the surgery done so that I will not have to wear eyeglasses anymore. It seems counterintuitive for an optometrist to promote eye surgery but that just speaks to the character of Doctor Gilbert. He really wants what is best for his patients, even if it means he will earn less money.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said and without further delay please let's begin!. I honestly just stopped by to get a pair of my sunglasses lenses screw tightened up. I also inquired about any benefits left over from this year! This was a quick in and out visit!. I will return next year to use more insurance benefits!.

Made appointment in September. First available was December 30th. Got a confirmation for…read moreappointment on December 29. They cancelled my appointment late December 29th. They called my wife saying i was not answering my phone. No calls came to my phone, I checked the call history. Now the first available appointment is March. So much for using my insurance benefits before the end of the year. Got to love our new health care system. So much for taking care of the working class. Three months out for an appointment? Really? Maybe it's time to look for a new place to go. Six months from originally booking the appointment to them rescheduling a new one. Wow. Not a happy customer.

I've never even been inside this business, but that's not for lack of trying…read more I moved here from San Diego 6 months ago, along with my children and pets, leaving my active duty husband behind to finish his TOD there. Rent for a family of 5 was costing us 50% of our income. A few months after we arrived I noticed that there was an eye care center next to my local Walmart, so I Googled "Walmart with eye care center near me" when I returned home. I wear glasses and contacts, and all 3 of my children wear glasses, and our insurance provides us with yearly exams. This center was indicated to be the closest. It took me at least 2 calls to get through to someone to make an appointment, and even at that point they were scheduling 4 months out, so I made appointments only for myself and my youngest child. I was told that I would receive paperwork to fill out ahead of time, but I never did, despite checking my spam email regularly. When I asked about their location they confirmed that they were "between the Sams and the Walmart". Today my son and I arrived for the appt. And, as instructed, I called to let them know we were there. The receptionist asked me to pick up the paperwork and fill it out in my car. I'm sure this is a covid related measure, but since I am vaccinated I did not see why it was necessary. Nevertheless, I proceeded to the door, but no answer came when I knocked, and the hours indicated that they were closed. Someone working at Sam's Club said I could ask at the eye care sales dept., and when I did they indicated that the optometrist only scheduled appointments on weekends. When I explained my situation she told me that the optometry office I was looking for was between ANOTHER Walmart and Sam's Club that was also in Chesapeake. At that point I recalled that I had never been given an address for the location. I could never have known or guessed that Chesapeake would have 2 different Walmarts and Sam's Clubs, located together, in 2 different locations, and both with an optometry center in between, having only lived here a few months. But since I spoke with the office staff several times, you'd think they would have mentioned it to a new patient looking to schedule appointments for 4 people. Nope. Maybe if they'd sent me the paperwork as promised that would have let me know, but they didn't do that either. I did call back and explain that I did not have the correct location, but I was informed that, because of the time I'd spent trying to determine the problem, I would need to reschedule. Nope. Taking my business elsewhere.

I love this place. I have been going here for years and I love the Dr. She is always so sweet and…read morehelpful. Has always been invested and caring towards my family. She's not a simple get yourself in fast and leave kind of Dr. She takes her time to actually treat you

I love this place. They make you feel good right from the start. They know how to laugh here. Not…read moreall stuffy like most doctors offices. Only thing that makes it like those other doctors offices is the boy behind the front desk. He acts like it hurts to work. All the ladies are great though.

I have been coming to Ghent Eyecare for a few years now and have received great service and care…read moreeach time. I see Dr. Mandy Martin and she is very personable and professional. She takes her time with you and explains things thoroughly. The office is clean and the front desk staff are welcoming. The only difficulty is that sometimes finding parking can be difficult as it is street parking availability.

We usually go to the Kempsville location but my wife scheduled an appointment at this location…read morebecause Dr. Lee is here on Saturdays and she wouldn't have to use sick time at work. We live in Virginia Beach though and the commute was HORRIBLE. We ended up getting to her appointment after the 10 minute grace period. I was frustrated and wanted to go home until I walked through the door and interacted with the staff, starting with Angela. The staff at Beach Eye Care were wonderful throughout this whole situation. I explained our situation to Angela and she listened emphatically and went back to see if she could squeeze my wife in. I wasn't expecting them to be able to do anything and they were so backed up that they couldn't take her but I'm so appreciative that she got out of her seat and even asked. I discussed with Myra and we decided that since we drove an hour and 25 miles to get out here we might as well ask about doing a walk in eye glass purchasing appointment. I didn't think they did walk ins but was pleasantly surprised when Vicki said we could. All we had to do was go schedule it at the front desk. After waiting a minute for someone to return to the front desk Vicki just came and took us back. Even though Myra couldn't do her eye appointment Vicki made our trek worth it and was able to help us both get straight with our glasses. Vicki has such an optimistic demeanor. She really made my wife feel beautiful and confident. She heard my needs and priorities as well and I got some prescription sunglasses for less than $200 out of pocket and they don't look bad at all. The sunglasses will be primarily used for driving since my transitions don't work in the car. I'm very pleased with this location and Beach Eye Care's exceptional customer service.

This was the first time out here at the Chesapeake office. We ran into HEAVY traffic on the way to…read moremy appointment and unfortunately got there 17 minutes late and I couldn't be seen for my appointment. The grace period is 10 minutes. But Angela at the front desk was so nice and helpful. She still checked with my doctor to see if it was possible for me to be seen that day. While I couldn't be seen, I was on the schedule for another appointment later in the week and me and my husband inquired about glasses. Vicki helped us pick out and find the perfect glasses. She was so sweet and patient! It took me about an hour and a half to find the right frames...there were so many great options to choose from. She went above and beyond -- she showed me different transitions lens options, activated the transitions colors multiple times so that I could get a good sense of how dark the different color options get, pulled a bunch of styles from the back, and even popped the lenses off of a pair of display sunglasses that she thought would match the glasses frame style I liked. I went with the frames in my review picture and am super excited about them! Vicki also helped my husband find a great pair of sunglasses too! Angela got us checked out and gave us some bottled water for the road. Great experience and customer service!

In April of this year, my husband decided to try ordering his prescription eyeglasses from the…read moreOptical Department. He was very pleased with the service, the selection of frames, and the professionalism of the employees. He says he'd recommend it to anyone looking to save on eyeglasses. Their prices are moderate to expensive, depending on the frames. They also have frequent good sales.

Best optical shop around. Brain is amazing, always so helpful and knowledgeable. He's the reason me…read moreand my family keep coming back.