We started going to The Pediatric Center after transferring from another practice, and it has been…read moresuch a refreshing change. The office is well-organized, the staff is consistently friendly, and the environment is clean and welcoming. We really appreciate the separation of well and sick visit areas -- it's a thoughtful touch that gives extra peace of mind. Everyone we've encountered has been so kind to our 1.5-year-old, which helps him feel completely at ease during visits. They genuinely interact with the kids and make the experience positive from start to finish. I recently had to call on a weekend and was connected with a nurse who was incredibly helpful and thorough in answering my questions. That kind of care really stands out. We see Dr. Diane Landram, and she is absolutely wonderful. She takes the time to listen, offers helpful and up-to-date information, and never makes you feel rushed or dismissed. This is exactly what pediatric care should look like -- highly recommend!

We started going here about 5 years ago. The doctors and staff used to be wonderful. However…read morerecently the quality of service has degraded, particularly with the nurses who answer the phone. They are snippy, impatient, and rude. While we like our doctor, who continues to practice there, we often have to deal with the nursing staff on the phone for tele-health type questions about illness and having school forms completed. In the past the nurses have been so kind and helpful but lately it has been an unpleasant experience all around. During the past few encounters I've found the nurses to be quite demeaning, impatient, and condescending. While we have had a positive experience with the doctor, we are looking to switch to another practice due to the poor quality of the nursing staff.

I haven't had problems getting a sick visit, the nurses in the NICU recommended the practice to us…read morefor our then preemies. We're consistently getting info about their health and no problems with medication.

Terrible experiences for our children during the pandemic. Our child was legitimately ill and did…read morenot have covid. They forced him to do his appointment outside in the rain. He is a toddler. Animals get treated better. Their masking policy for toddlers is awful as well. If you do not feel comfortable putting a mask on your freshly turned two year old, I whole heartedly recommend switching as soon as you are able!! It used to be a great practice and we loved doctor Lee. The practice went off the deep end since the pandemic (& possible new ownership?). I would not recommend taking your small children here. The environment is very unwelcoming now. The front desk staff and management aren't understanding and it's as if they're doing you a favor for you being there. There must be something going on behind closed doors because the practice was indeed very friendly and welcoming 2-3 years ago. I wish I had someone to tell me these things before I was duped and put my babies through poor attitudes and treatment.

My daughter has been coming here for the past 7 years and we've been thrilled with every body here…read more Dr. Sharma knows her by name, is always attentive and does what's best for my daughter. With an appointment, there's never a wait, if there's an issue you need to be checked on (for peace of mind) you can usually give the office a call and get in as the doors open in the morning.

My boys had their first visit today and I couldn't be happier to have found this practice. The…read moredoctor and staff were wonderful and thorough. It was also the first time in years we haven't had to wait at least 30 mins past our appt time to see a doctor.

We are new patients (for my children) but WOW, what a great experience. From the doctors to the…read morenurses and the front staff. Thank you for the excellent and sound checkup and treatment.

Great pediatrician. We've been going for years and have nothing but good things to say. Always get…read moreappointments when needed. The doctors spend extended periods of time with us each visit to make sure all of our questions are answered (even about parenting). And the nurses are gentle and make shots a breeze.

The practice is wonderful and they really care about their patients, I would highly recommend this…read moreto anyone with children

The front desk or customer service at the TJ location was rude and not helpful. A nice man picked…read moreup the phone when I called, but the woman who was listening in the background and responding loudly enough for me to hear needs to find a job that doesn't deal with customer service or interacting with people. Ballenger Creek office staff is fantastic and patient, by the way. Every time. But don't call the TJ office looking for help.

We recently moved to the area and were looking for a pediatrician. After doing some Google…read moresearches, we chose this practice based solely on their high review ratings. We assumed they must be good--but we couldn't have been more wrong. I should have used Yelp. It honestly makes me wonder how they have such stellar reviews on Google. Do they write their own? Do they incentivize people to leave glowing feedback? Is the sky blue? Too many questions, too few answers. The doctor was acceptable--she was decent, but nothing exceptional. The real issue was the front desk. Absolutely horrendous with capital bold H. They act like they're there because they have to be, not because they care. They require records from your previous provider and refuse to see your child without them. You send the paperwork under the false impression that your child will be cared for by a quality pediatric office. Instead, they mishandle the documents and botch the appointment scheduling. One issue after another. Honestly, I won't even waste more words on them. In short: if you're already an established patient, maybe it's fine. But if you're new and looking for a pediatrician--look elsewhere. You will save your sanity and thank me later.

This is the group you want to be with. The people leaving negative reviews about this practice…read moreclearly haven't experienced the kind of care you receive at a larger, impersonal office. Our children have been patients at two of the "top-rated" pediatricians as we've moved over the years--and this is the only practice where you're truly treated as a person, not just a number. If you're looking for speed and convenience, you can always go to an assembly-line pediatrician. But if you want a true care team--literally two doctors who will know your children by name, provide thoughtful and individualized treatment, and actually keep you informed--this is the place for you. When I first called, Anastasia let me know they're a smaller practice. So yes, I may wait on hold for a couple minutes while they're helping another patient--but I'll take that any day over the rushed, impersonal care we've experienced elsewhere. At the other offices, they'd order multiple bacterial infection tests based only on symptoms I described over the phone--without even seeing my children. That's not care--that's just billing insurance as quickly as possible. Sky Valley is the complete opposite. Here, they take the time to listen, assess thoughtfully, and treat your family like their own.

Best family practice I have been too. My whole family sees Dr Bruce. She takes her time and makes…read moreyou feel at ease. The front desk staff Lauren is pleasant and always so helpful. Thank you.

We have been seeing Dr Alcuri for almost 7 years now. I have four children. When I first moved to…read moreFrederick I went to a Pediatricians Office that had many Drs. I always felt like a cow being herded through a slaughter yard when going to that office. Each time having to explain my children's preexisting conditions to the Dr available to take our appointment. Many times this led to undue worries on my part because they did not have a one-on-one history with my child who had an extensive history and therefore they chose to be overly cautious with treatments. As a result of them not individually following her care my time and money was wasted and I was always worried. I had reservations about going to a single Dr because I would loose the appointment availability (weekends) the office of many Pediatricians offered. I can now say it was the best decision I made in caring for my children. I never had to brief Dr Alcuri on my children's preexisting issues. I never had to wait in the lobby for more than five minutes. I could almost always be seen same day even when calling on a Monday morning. If it was the weekend, I could call the after hours line and Dr Alcuri would call me back at any time of the night and advise me on what to do. Bottom line, having a dedicated and competent Dr outweighed having the convenience of more office hours. We are thankful for his Practice and his wonderful care taking skills.

Very kind, thorough, easy-paced, not rushed. Smart man too. It's nice to go to see him and see…read morehim, unlike feeling like cattle at some of the other group pediatric practices where you see whichever doc is next in line to see you. He's also a real pro with getting kids afraid of that pointy cotton tipped strep test they tickle your throat with. He was able to talk my daughter into a relaxed state and now she doesn't mind those tests so much. A nice man and a sold doc.

10/10. we've been going to an amazing NP with the practice and have loved seeing her the last year…read more highly recommend. Emily has taken her time talked me down as a first time mom. and everyone we interact with at each and every location has been lovely. I also like the 24/7 hotline they use and it's really been so helpful. again 10/10

Worst pediatric practice I don't even understand how they still have a licensed to operate. Staff…read moredo not know how to handle babies-- I will just leave it at that just stay away from this practice

Dr. Torres is an EXCELLENT Pediatrician. We had many problems with our first Ped Practice. Upon…read morechanging to Dr. Torres, however, our daughter has been well and healthy. He is so kind, patient and caring. His diagnosing of issues is impeccable and spot on, and he has MANY other suggestions to making our kids feel better and well as a whole. His office staff and Nurses are very knowledgable and pleasant. Overall, I truly can not find enough words to express what an excellent Pediatrician he is, and would not consider taking our kids anywhere else.