The front desk or customer service at the TJ location was rude and not helpful. A nice man picked…read moreup the phone when I called, but the woman who was listening in the background and responding loudly enough for me to hear needs to find a job that doesn't deal with customer service or interacting with people. Ballenger Creek office staff is fantastic and patient, by the way. Every time. But don't call the TJ office looking for help.

We recently moved to the area and were looking for a pediatrician. After doing some Google…read moresearches, we chose this practice based solely on their high review ratings. We assumed they must be good--but we couldn't have been more wrong. I should have used Yelp. It honestly makes me wonder how they have such stellar reviews on Google. Do they write their own? Do they incentivize people to leave glowing feedback? Is the sky blue? Too many questions, too few answers. The doctor was acceptable--she was decent, but nothing exceptional. The real issue was the front desk. Absolutely horrendous with capital bold H. They act like they're there because they have to be, not because they care. They require records from your previous provider and refuse to see your child without them. You send the paperwork under the false impression that your child will be cared for by a quality pediatric office. Instead, they mishandle the documents and botch the appointment scheduling. One issue after another. Honestly, I won't even waste more words on them. In short: if you're already an established patient, maybe it's fine. But if you're new and looking for a pediatrician--look elsewhere. You will save your sanity and thank me later.

Dr. Torres is an EXCELLENT Pediatrician. We had many problems with our first Ped Practice. Upon…read morechanging to Dr. Torres, however, our daughter has been well and healthy. He is so kind, patient and caring. His diagnosing of issues is impeccable and spot on, and he has MANY other suggestions to making our kids feel better and well as a whole. His office staff and Nurses are very knowledgable and pleasant. Overall, I truly can not find enough words to express what an excellent Pediatrician he is, and would not consider taking our kids anywhere else.

The practice is wonderful and they really care about their patients, I would highly recommend this…read moreto anyone with children

I have been going to the pediatric center since my eight yr old was about 2 months. I have three…read morebaby boys now. I have never had an issue with any Dr there but Dr. Bromberg is my absolute favorite! He is very thorough with all my boys. Sometimes it's a wait to get into see him but it's worth it. If the wait is too long, Dr Chatavich *spelling* is awesome too.

From the owner: To The Pediatric Center of Frederick, your comprehensive center for well child care, immunizations,…read moreconsultations, emergency services and care for acute and chronic illnesses! We are a physician-owned practice established to provide excellence in medical care to infants, children and adolescents. We recommend regularly scheduled preventive healthcare visits during which we monitor growth and development, ensure complete immunization and encourage preventive health measures.

This office use to be great but seems to have grown bigger than they can manage. Always new CPNP's…read more Dr. Lee was great but can never get an appointment with him. It is very difficult to get appointments and good luck getting a nurse to respond to questions you might have. We had to call numerous times to get someone live on the phone. The women was demanding my 2 yr old daughter wear a mask. This has already been proven ineffective, so we were denied medical attention. The receptionist also continued to argue with me about all the issue were we having vs. listening to me and trying to help and get us to were we needed to be...healthy and happy.

Dr Lee is an amazing pediatrician. He's provided above and beyond care for all three of our kids…read moreover the last few years. His approach to medical is cautious, practical, effective, and common sense oriented. He is quick to respond to after hours calls and takes the time to ensure we're always on the same page and we understand everything. Everyone at Dr Lee's is amazing and our kids absolutely love it, except for the shots.... Go with Dr Lee!

Dr. Muniz is very caring and smart. He is everything you hope for in a doctor. My problems are…read moredefinitely not with him, but the poor organization of the practice. Let me start by saying that in Frederick, this was the first practice that would even consider seeing me after calling everyone I could to try and continue my immunotherapy that I have been getting for 8 years in two different cities. I was told that "we don't do that" by two other doctors. After waiting a month and a half for the first available appointment, I came into the office. The office is dark and depressing. I met with Dr. Muniz who seemed perfectly willing to give me my shots after getting my records from another office. However, as I left I was slightly concerned when he said "if you haven't heard from us in a month, give us a call." The front desk lady then asked for the mailing address of my old doctor to get my records. I gave them a fax number, phone number, address, and signed forms that they required. One month later, I call to see how things were going. The person who took my call was either in a bad mood or something, asked what I meant by "things" and reprimanded me for telling her the name I have gone by my entire life instead of my legal first name, both of which should have been in my file. Many of my doctors are able to find my file with both names. Then she asked if I wanted to start shots -- the entire reason I came in in the first place. I am now confused as to why I had to go into the appointment in the first place. They said they would "send me a packet" which I guess meant by mail because they are about 20 years behind in terms of technology and then I could make an appointment. Just looking for some decent medical care in Frederick and was again disappointed. This practice was confusing, disorganized, and moved painfully slowly to get something VERY commonplace and easy to do. I have never had so much difficulty with getting medical care. I never received a packet, only a bill. Needless to say - I will not be getting my shots here.

We had a wonderful experience with Dr Muniz. He is very thorough, and takes his time to really go…read moreover everything with you. Great bedside manner, like talking to an old friend. Best experience I've had with an allergist, and we have been to many.

10/10. we've been going to an amazing NP with the practice and have loved seeing her the last year…read more highly recommend. Emily has taken her time talked me down as a first time mom. and everyone we interact with at each and every location has been lovely. I also like the 24/7 hotline they use and it's really been so helpful. again 10/10

Worst pediatric practice I don't even understand how they still have a licensed to operate. Staff…read moredo not know how to handle babies-- I will just leave it at that just stay away from this practice

My family has really enjoyed having Dr. J as a pediatrician. We are new to the world of house-call…read moredoctors but we really like it! She is flexible with the in-home visit schedules and she also provides telehealth visits as needed. She has an easy to use electronic portal and secure messaging service which is a big must for good communication. Since we are in COVID times she wears a mask for her visits, wipes everything down cleanly, washes her hands, etc. And best of all she has been really attentive and caring. We are happy we found her.

I had a wonderful experience with Dr. Burton. She has a fantastic bedside manner and took the time…read moreto answer every question I had so I didn't feel rushed. It was so convenient to have her see our newborn in our home so we didn't have to expose him to other sick kids in a doctors office. I highly recommend this practice!

went to the office for my annual physical. They did not do any bloodwork, nor did they submit the…read morepaperwork from my referrals that they were supposed to. Additionally, the doctor asked if there was anything else I would like to talk about. I mentioned that was having some trouble sleeping. And we talked briefly.(No more than 2-3 Minutes about that subject) The office charged me for a second visit for that brief conversation. And would not remove the charges, even when I objected. I cannot stress enough that you should avoid this doctors office. They are very clearly not interested in inpatient care, and simply interested in a profit. There are too many other doctors in this area for you to waste your time and money with a location like this

I have been going to various FPCA offices for nearly a decade now, and I thoroughly regret…read moreswitching from the Ballenger Creek location (but I could never get an appointment) to this one in Urbana. My latest appointment left me feeling as though I have no choice but to find a new primary care physician. I had recently gotten lab work done by a hospital as part of a clinical study - when the results came back I was able to tell I had some form of infection. I made an appointment to see the doctor at FCPA in hopes they could confirm this and prescribe me some treatment. Upon reiterating this to the doctor, and physically showing him all the lab results his response was "oh did Doctor Google tell you all this?" I said no and that I am a critical care nurse so I can interpret most lab values, but that I came in order to confirm. He said "oh so you're doctor nurse then, huh?" I found this incredibly rude and degrading. Part of my exam involved taking a look in my pelvic region and completing a swab. Initially they said they wouldn't complete this for me because they don't do "women exams." I said that this is something men get too and what would they do if a man came in with the same results to which they responded that they would do the test. The doctor and nurse left the room and ultimately decided they would complete the swab with a female doctor. Totally fine by me and I was being pleasant about the whole thing, but simply just wanted to be seen and treated. I didn't feel like I was asking for a lot since I have seen a PCP for this issue in the past and it was fine. The doctor came in, admitted she hasn't done this in forever (again totally fine I get it), fumbled around for what felt like forever, and then threw the swabs on the counter without putting them in the vials. The nurse came back in and touched the vaginal swabs with bare hands and put them into the vials. Eventually, they ran their tests and did prescribe me medication which cleared the problem. I am thankful for that, but the entire experience made me feel like I was not valued as a patient. It was very clear that this team felt I was being annoying and unreasonable despite the fact that I was being incredibly understanding, pleasant, and simply asking to be treated for something that is a primary care level problem. As a fellow healthcare worker, I am truly appalled by the attitudes from both the nurse and doctor that took care of me on this day.