My daughter's appointment was supposed to be 2 hours and then they stated they worked in someone…read moreelse. They don't understand people have things to do

I had a very pleasant office visit with Dayton Dental Solutions North on September 14, 2023. It…read morewas my fist visit and everyone I came in contact with were very friendly. The Doctor thoroughly looked over my teeth and was clear in her explanation of findings. I also felt comfortable there. I highly recommend their services. I have found a home for my dental needs.

Beware! I don't normally provide reviews, but wanted to give a warning because they provided an…read more unnecessary service, then provided poor customer service when I questioned them. My husband and I are new to the area and both went to see Dr. Hunter for the first time. I was given full mouth x-rays and my husband was only given partial mouth x-rays. I found out that my insurance only covers full mouth x-rays every 3 years. Since I had had them done the year before, they wouldn't cover the x-rays. When I called the office to talk to them about it, I was told that the doctor decides before the visit what the patient needs and had decided I needed full mouth x-rays. I asked to talk to the doctor to find out why he made that determination for me when I have no dental issues, and haven't had a cavity in years. My husband always has dental issues and even had 3 cavities at this visit. I was told that the doctor wouldn't talk to me about insurance issues. I only wanted an explanation as to why he decided to do full mouth x-rays on me and not my husband. He would not talk to me about it. I asked them to "write off" the expense as I know many other dentist offices do this when x-rays are not covered and that other offices check insurance coverage before the visit. They said they would not write it off and that it is my responsibility to know my coverage. I have had the same insurance since 2001 and have never paid for x-rays before, so it was definitely an unexpected expense. The thing that bothers me the most is that the doctor won't talk to me. That is poor customer service to me. The next 3 times I called the office and left messages, my calls were not returned. When I finally got a hold of the billing department, I asked if we could split the bill because yes, I should have been proactive and know my insurance, but they also should have checked my insurance as a courtesy. She said she would check with the doctor. I am shocked, the doctor said no. And he still won't talk to me!!! It got me wondering if the reason they did full x-rays is because I am a better candidate for the Invisilign product that they push and not a dental issue.

Hunter and his staff are very friendly. I would highly recommend His office. My kids like him and…read morethat is saying a lot.

I have been going to preferred family dental for so long. I can't remember when I started. They're…read moregreat people and I've been happy with everything they have ever done. Kristin has got to be the best dental hygienist in the world!

I would not go to this dentist. I went there in pain..they took x-rays and told me I needed a root…read morecanal in one tooth and possibly 2. I never had much problems with my teeth so I got a second opinion and was told there was nothing wrong with those 2 teeth at all. I had an infection in my gums that was causing the pain and I was put on an antibiotic to take care of the problem.

I've been going here for many years now and have always found it to be such a great place for…read moreequality and great dental work! I'm such a huge fan of people that treat others with kindness, love, and going the extra mile. When you find such a business that provides such great customer service along with excellent work every time you can't help but become loyal. I've never had a better dentist and hope to reinsure anyone looking for a place that accepts your insurance or needing work done. Please choose Dr. Shepler Jr. I only stand behind people I believe in an I'm writing this review from my heart without a hidden agenda.

My nieces and nephews are patients at this location for about three years now…read more Receptionist//Clerical staff some are cordial. Facility is clean, check in check out is easy. Two appointment have been cancelled and rescheduled by office in three years. an I was told by the children after we left the office that they were not treated well by a hygienist, they would say something that was out of line or made to feel like they were not wanted there. May I missed a appointment and was told they were booked until 2023, I dont believe it, cant prove it but I took the appointment for the following year and I am looking for a office with professional staff that know how to treat people regardless of who they are.

This has to be the slowest dental service in town. Always running behind. Forget getting called…read moreback if you leave a message. I have left several and never got any kind of response. Their hours don't seem to matter. They have set hours on limited days but don't seem to answer their phone half the time. The doctors seem ok it seems to be more of an issue with staff and clerical. It is a really small office. Some of my family uses them because they take Medicaid. I don't use them myself other than to help with the appointments and get them there. If you are looking for a dentist that is available more hours and consistent in returning calls and appointments I would look around.

I've been going here for many years now and have always found it to be such a great place for…read moreequality and great dental work! I'm such a huge fan of people that treat others with kindness, love, and going the extra mile. When you find such a business that provides such great customer service along with excellent work every time you can't help but become loyal. I've never had a better dentist and hope to reinsure anyone looking for a place that accepts your insurance or needing work done. Please choose Dr. Shepler Jr. I only stand behind people I believe in an I'm writing this review from my heart without a hidden agenda.

I just visited this office yesterday for my very first time. I have scheduled a root canal and I…read morewas very very nervous. From the get-go I was treated almost like family and with what they like to call TLC which I absolutely loved. I cannot believe how much I actually enjoyed hanging out with Dr. espeleta and his assistant, even in the midst of a root Canal! I can't believe how it didn't hurt at all! They numbed me up and we went through the process. Nice 80's fun music in the background, great personalities .. I can't believe I actually sort of enjoyed my time during a surgery. What a great group of people and what an amazing oral surgeon. If you thinking about coming here just do it, it's a great place and you're in good hands !!!

Absolutely professional! Great staff. Very efficient and thorough. Would definitely recommend,…read moreespecially to those that have anxiety about going to the dentist!!!

Dr. Clark does root canals that are pain free without putting you to sleep…read more I have had four root canals, my first was done by a different Dayton specialist. The second was done by Dr. Clark and there is no one else that I would go to. Dr. Stephen Clark has done root canals on several of my family members and we all agree that Doctor Clark is the best!

I was treated by Dr. Clark in 2 years for two different root canals, each root canal was perfect,…read moreand he is very nice too. convenient location and welcoming office staff. I wish I could go higher than five stars.