Prompt. Came same day I called. Excellent work. Would use again…read more Cleaned up mess and carried off debris

We had our split rail fence replaced back in 2020. Everyone were wonderful. Polite, professional…read moreand reasonably priced. Since that time, we had a gate warp (not their fault, we are on a slope and water keeps washing downstream with soil warping the gate), who do we call but, Black Label Fence. Wilton came out the next day to check it out and gave us an estimate. They get our vote everytime! (He even remembered our house, what was done and my husband and I.)

Their lead guy for installation has to have a 10 rating. He was polite and without asking…read moreexplained why he was a bit later than planned. Very acceptable explanation. Went right to work. All we needed was a gate installed in the fence at the back of our property. He explained a few options that we had and he promptly began the install. It was amazing to watch this craftsman work! IMPRESSIVE to say the least. As he was finishing, I just had to share my favorite chocolate with him ! ! ! One of the few craftsmen/workers that I've seen clean up at the end of the task. KUDOS to Matthews for having such a prize as part of their staff. Beaver Dam, Mint Hill, NC

I want to thank Britt and April for putting the finishing touches on my patio project. The fence on…read moremy 2' brick wall looks fantastic. The installation went smoothly and without any issues. Real professionals, and the price was great. Thank you.

A couple of minor issues were corrected and they stand by their product quick service I'm a happy…read morecustomer and fell confident recommending them. They are priced right to.

Experience was worse than explosive diarrhea in rush hour traffic…read more Ordered material 10/12/2020. Told 6-8 weeks for install Followed up around week 10 - did not hear back Followed up around week 11 - did not hear back Followed up around week 12 - told unsure of when material was going to be delivered. Followed up around week 14 - did not hear back Followed up around week 16 - escalated to manager - offered roughly 2% credit for the delay and lack of communication. Was assured material would be delivered by 1/19 Week of 1/11-1/15 - randomly one day, I noticed spray painted lines all over the back yard. Utility marking. I was not made aware that utilities were going to be marked, that someone was going to be walking around my house, nothing. 1/19 - followed up late in the day because I hadn't received an update. I was told yup material came in and we're installing Thursday. Two day notice? Okay. 1/20 - I go to take my garbage out and the person who we worked with at this company to sign documents for the fence was in my back yard marking additional items. Again, no heads up, nothing. 1/21 - install day. Installers show up at about 8:20 and ask me if the material is there. No? Again, I know NOTHING about my fence because there has been hardly any communication. Materials show up around 8:45. Pretty much from that point on, issues arose. The irrigation lines were possibly in the way, the back line was diagonal and not straight (which was the estimators fault for no knowing how to measure). To fix it, they were going to make the fenced portion smaller than I wanted. After much discussion, we worked through those two issues. I was told the fence would be done this day. Well, much to my surprise, another over promise and under deliver. Another broken promise. Another lie. I was told the person that had the tools to build the gates was not able to come back out but they would be at my house to finish the install first thing on 1/22. We also discussed my dissatisfaction thus far and I was told they have heard their communication wasn't great and they were working on it. 1/22 - were the installers here first thing? Take a guess. I emailed and called Brad. I was ignored. Apparently our conversation about communication really sunk in. I called the office and the estimator called back saying they'd be there at lunch time. Again, I was assured the fence would be completed today. Installers finally showed up after 1pm. By 4, they had successfully dug 2 holes. They come to the door, tell me there's a problem. SHOCKER. They dug right where utilities were marked and said they couldn't finish because the gate wasn't big enough. Now we have to wait a THIRD day for our fence to be completed. As the installers were leaving for the day, I asked for Brad's bosses information. They told me Brad was the OWNER of the company. I actually laughed. 1/23 - installers showed up on time. Took a few hours and the fence was finally complete. I will also add that the first invoice was incomplete so I was sent another. The second invoice coincidentally left off part where they ask for reviews and list the sites. Thankfully I still had the original to tell everyone to stay away! Everything looks great and the dogs love being able to run around. Just wish it was a better experience. Stay away from this company. The communication is dismal, the customer service is dreadful and the delay was deplorable.

From the beginning of communication with Shannon, everything with this company was flawless. We…read morehave neighbors who have been waiting 6 months on Vinyl privacy fencing from other local companies and big box stores. We really didn't want to wait because we have a dog, and fenceitforu came through on every promise they made. They helped us submit for HOA approval, which was a new process for us as new homeowners, and made suggestions based on what we needed. Jason and Brandon were just fantastic. We have a tight complicated lot with lots of dips for drainage and I was worried about how it would work out, but it exceeded expectations! The best part about this process is the timeline. It was less than 3 weeks from estimate to install and that was also with HOA approval. They also hardly dug up our lawn which is delicate new sod. I also know they gave us the fence at a great price for the current market with Vinyl. I hope to see you more in the neighborhood! In fact, I know we will because our neighbors were asking who did our fence! Thanks so much Shannon and team!

They did a great job with my fence! A tad pricey but honestly was worth the quality in the end. I…read moregot a quote for $500 less by resifence but they were slow with availability so I decided to give fenceitforu a try. They did the fence Quick and got to the point! Only took them an hour and a half to complete!

previously had a fence installed by The Fence Doctor. I just want to say how awesome this company…read moreis. The owner, Claudio, is extremely professional and respectful. Not only did the fence look beautiful, his guys, who were courteous and respectful, were actually wiping it down when they were down installing it to make sure it was clean. I never saw that before. I highly recommend this company to anyone who needs a fence installed. If I could give 100 stars, I would!!!!!!

Does not return calls to customers. Have seen where others have complained about this as well.read more

Showed up on time and quickly finished as promised. Would recommendread more

I Had a vinyl fence with a drive though gate and a walk through gate installed. The walk through…read moregate post is not set correctly to align with the gate and the latch hits thee gate and the gaps are too large on each side. I had them adjust before they left but it isn't correct. I have asked them at least 20 times to come and fix the walk through gate they installed incorrectly and they give me the runaround and keep saying they will and never came.

I called to get an estimate on a breaking industrial gate. They answered promptly and promised to…read moreget an estimate out. We agreed on a date and tune but no one showed up or called.

Does not get back to you on simple messaging, then I wouldn't rely on them in person.read more

I didn't get to go through the scheduling process because I was in New York at the time, but my mom…read morehelped me find someone to build a fence around my home. She met Manny and check reviews online and saw that they are responsive and perform quality work. I took her word for it and hired Manny. There was no drama, miscommunications or much of anything at all. I was sent a quote, I approved it and on the agreed date, the fence was put up. The fence looks good, my yard is cleaner than it was before Manny's team arrived, and that's it! Manny even helped update my plot plan to get approval from the HOA. Everything went smoothly. Highly recommend Plaza Fence.

Had a new aluminum fence installed and after less than a year the gate had to be replaced due to…read morerusted rivets in the middle of the gate. The new gate that was installed started falling apart at the welds within 5 month. When Plaza Fence was contacted for the second issue the owner Manny made an accusation that the fence was hit, and then unresponsive. Other than the broken welds the gate has no damage. If you want a product that last more than two years due to defects or improper installation then pass on Plaza fence and it's owner Manny

My wife and I have built three decks at previous houses which we owned. We decided to hire someone…read moreto build the deck on our current home and requested bids from four companies. Charlotte Deck Builders was the lowest bidder. We are more than pleased with the deck they built. Not only did Victor and Anibal build a great deck but they exceeded our expectations and they were meticulous in their attention to the smallest details. They built a great deck. Admittedly, our project was smaller than others we saw in the gallery but our interactions with Diego and Eddy, the owner of CBD, was very pleasant. Each treated us as if we were as important as if we were clients with other, larger projects. The only negative comment we have is the invoicing process -- it was confusing and difficult to interpret. But, in the end, Eddy is an honest, reliable business owner who is true to his word. We cannot recommend CBD high enough to build the deck you want.

From the owner: We have over 17 years of experience completing luxury construction projects, including full deck,…read moreporch, and patio transformations, multiple structure hardscaping jobs, and more. We specialize in constructing decks, porches, and other hardscaping projects. Whether you need a single project completed or something on a larger scale, we can handle it all. We are also licensed general contractors. Trust the experts at Charlotte Deck Builders for your next outdoor project. Give us a call today.