I love this ER. I have been a few times with yesterday being the most recent. I love that this ER…read morechecks thoroughly and provides human care. They were really understanding when I have been in pain. It feels as if I'm their only patient with the level of attention I have received, this feeling I'm sure is shared amongst the other patients seeking treatment along with me. They have always provided treatment options to me ahead of time & honestly I cannot thank them enough for being my quick go to help when I am seeking asap relief to my problems. My experience with other ERs have sometimes felt rushed which I understand. But consider Preston Hollow ER if you care about your level of care.

Everyone please believe the negative reviews! I went in with 10+ severe hip pain and the doctor…read moreliterally could barely speak English and had no idea what to do. She never even felt my hip or tested for strength, etc. She was going back and forth on what to do, ex) ct scan or not? She wanted me to tell her yes or no and I kept saying what do you think is best? She could not answer. I ended up getting one but it took 5 hours to get the analysis . The nurses were all very nice and one even told us the Dr was new and didn't know things. I would never go back here.

I love a healthcare practice where everything is in house. LabCorp is in the building and they send…read morethe request directly there so he just go down the elevator and get your blood work before you leave for the day. They are also connected with other specialties besides family practice in this large group. They have cardiologist, orthopedic surgeons, gynecologist, eye, doctors dentist it makes the sharing of information about your health with your Primary Care Physician seamless and easy.

Keeping it at 1 star. The phone response has much improved but the clerical staff are not very…read morefriendly and they are just not personable or professional. Last thing I want to see is a nurse wearing headphones or who has to ask the patient what their weight was because they "forgot" and they do the bare minimum. Maybe Vanessa was just unique and cared for her patients but their replacements are there just there to collect a check or so it seems. This place has lost everything that made it great, and can't bring myself to recommend them to others. Do better or at least do something.

I have been a patient of Dr. Palacios for over 10 years. He has been helpful in every way. I've had…read morenothing but a great experience and trust him as my PCP.

Best Dr I've ever had, and I'm old. He's Marcus Wellbe for real. An accepts Medicare. too…read more L Sanders

I have been coming to Dr. Albert for about three years. I am so happy that I found him…read more Dr. Albert and Shandolyn are intelligent, caring, and not only are they extremely thorough, the doctor, phycian assistant and the staff are warm and friendly. I never feel rushed, and all of my questions are answered. I love that I can also walk in with out an appointment. When I have an appointment of course that is better because I don't have to wait long. As a walk in my wait time depends on how busy they are and I am assuming the patients who have appointments. I have been seen immediately at times as a walk in, and other times it did take a long time. I was ok with that because at least I didn't have to go to the hospital or wait until I could get an appointment. On Fridays they use to have the staff wearing blue jeans. I loved that. It was part of there casual down to earth atmosphere. However I did not think that this implied that they were not serious about medical culture. I am so sorry that they are no longer having there staff wearing jeans on Fridays. I love this practice. I know that alot of people want everything to be cosmopolitan and chic. This practice is not that. What it is is clean, warm, caring, with staff that is smart, and knowledgeable, and loves people. For me this is more my cup of tea.

I have been coming here for years. I bring my whole family here. Dr. Albert and his staff is very…read moreprofessional and super friendly. It feels like I'm visiting friends. I highly recommend this place.

Dr Gary Goff the best doctor i have ever had. He is very knowledgeable, caring, patient, and kind…read more I first started going to Dr Goff when he was at St Paul Hospital which is now Utsw. When he moved his practice North I didn't want to drive that far. That was the biggest mistake I have ever made. I have been back with him for three years now and would fly to another State if I had to. He is that good. Trust me you would not be disappointed. I have had all of my family move over to him. He never rushes. He is so dedicated to his patients. This past year I was very sick and I remember Dr. Goff saying to me: My job is to keep you alive. What Doctor do you know where if you are sick and you need him he will respond. His office staff is very friendly and Stacy she is the best of the best. She is loving and caring as well. Hid Nurse Practitioner Lori is awesome. I see Dr. Goff or Lori when I have to an appointment. You very seldom have to wait long, but if you do, he is worth the wait.

I really wanted to like Dr. Goff, but between feeling completely dismissed/invalidated, the lack of…read moreattention to my actual priorities, and the absolute nightmare of dealing with his office, I finally gave up and switched PCPs. I scheduled with Dr. Goff after experiencing a gap in healthcare coverage. I have several established chronic medical conditions and prescriptions I've been on for years. I primarily needed to get back on my meds, obtain appropriate referrals (HMO insurance plan), and develop a plan for ongoing care. Instead, I spent approximately THREE hours at the appointment, much of it spent listening to lengthy explanations that were either totally irrelevant to my concerns or so basic (like suggesting turmeric for inflammation) they darn near insulted my intelligence (as a Personal Chef for clients with health issues, I do know what turmeric is, yes). After suggesting a Medrol Pack to get my autoimmune flare under control, I explained that I try to avoid steroids after extensive cortisol testing and having bad experiences trying to taper off steroids, including going into a months-long Prednisone withdrawal that left me depressed and lethargic. He completely invalidated me and went off on a tangent about another physician at the VA in Arkansas who had supposedly kept a patient on steroids for years, calling cortisol testing a "cash grab". After all that, the ONLY prescription he initially sent in for me was the Medrol dose pack, the ONE prescription I specifically said I did not want. None of my regular prescriptions were filled, and one prescription wasn't even included in his notes, so when I requested my prescriptions actually be sent to my pharmacy, I was told I needed another appointment so he could document why I was taking this particular med. What's funny is this took 2 portal messages to get a response, and by the time they responded, I had actually already been back in person to go over labs (and stuck with the PA or CNP who knew nothing about my issues). I shouldn't have to schedule and pay for another visit because something wasn't properly recorded the first time. He also ordered several tests that weren't really necessary, including H Pylori (I've always tested negative for H Pylori, my ulcers from DECADES ago were confirmed to be from NSAID usage, and my chronic Gastritis was confirmed to be inflammation-related). He also wanted me tested/seen for a rare genetic disorder (EDS), which I do not have the genetic mutations for OR the majority of the symptoms. He insisted I see a Cardiologist (even though I JUST saw one) and also ordered a Lipoprotein(a) test, which is a once-in-a-lifetime lab test that is specifically excluded from my insurance plan. When I repeatedly asked his office to help provide the medical justification my insurer requested, I was essentially told it was not their problem. The referrals I needed? I had a Chiro/PT place I liked, but he instead tried to send a referral to someone within his hospital system (out-of-network for me). He mostly seemed interested in hearing his own voice, trying to reinvent the wheel, and sending referrals to his buddies. None of my actual needs/priorities seemed to get addressed. And yet the office/staff is somehow worse. When I say no one answers the phone, I mean literally. Sometimes you get no answer at all; other times, you're told you're the first in line and no one answers for 45-60 minutes. Portal responses are often dismissive, unprofessional, and barely address the actual question. They also reply in all caps so it looks like they're yelling. When I told them I was switching PCPs, no one cancelled my upcoming appointment, so I had to spend more of my time doing that to avoid a no-show fee. I don't expect perfection, but I do expect a doctor to listen, document things accurately, and have an office capable of basic communication. Apparently that's asking WAY too much.

Dr Wooley is the bet doctor I have ever had and I have been with him for at least 30 years. The…read moreonly time I did not have Dr Wooley was when Healthcare Physicians Group did not take my insurance. As soon as I got different insurance, I came back immediately! He is attentive, responds to my questions and concerns, takes his time, and listens to how I am doing - not just medical stats. He also is proactive in how his appointments are made so that he has time and you don't wait too long. I understand some people saying that his style of annual exam has changed but that isn't Dr Wooley - that is government interfering with doctors' ability to care for their patients by dictating what they can and can't do under Medicare/Medicaid.

Healthcare Physicians Group is terrible. Worst customer service practices and policies, I've ever…read moredealt with. And I've gone here for over 12 years. Dr Wooley used to be good. We had a friendly relationship and I think we got along well. He came recommended by a rheumatologist, and I've seen him thru multiple major health events, incl cancer. Complaint 1: This office has always been difficult to communicate with. It is IMPOSSIBLE TO GET ANYONE ON THE PHONE. Don't believe me? Try to call. This is a big problem that they refuse to correct. And don't press 1...trust me on this one. Complaint 2: in the past few years, real hands -on checkups, have been eliminated. An annual physical is now just vitals, Q&A (while Wooley types away at a laptop), quick listen to heart and lungs, and labs. Seriously. And it gets worse. When I've results (from the lab, not the doctor) with critical checks out of normal range, it's taken over 3 weeks to get him to reply...thru the "portal." More than once. And, replies are always short...and alway amount to more labs. Fast forward: This year, I had double hip replacement surgery. Both were difficult; I'm still doing PT. And I've been light headed, weak, etc. for over two months. Labs say I'm anemic...No diagnosis...just more labs. I'm a 64 year old engineer and my patient patience is growing short. Websites like (e.g., Mayo, Johns Hopkins, etc.) led me to ask (via message) for a referral to an endocrinologist and an Rx for B12 shots. Several years ago, before I had prostate cancer I did both. Have low T and potential vitamin deficiencies. But this go around, no referral, no Rx, just more labs. And when I asked for clarification, I couldn't get a straight answer. After 1 week, and 3 rounds of brief back and forth, Wooley's reply was, "noted." That's all. I even asked what that meant. No additional reply... Side Note: I don't believe Dr Wooley reads or replies to his own messages. I've felt that way, for a long time; based on the wording and half answers. If I did that in my industry, I could lose my license. Just saying. So today, I finally went in, and complained to two "managers." They didn't want to hear it. At all. Their answer was, "Dr Wooley has decided I need to find a new doctor." In other words, complain, and you're dropped. Again, he's been my PCP for 1/3rd of my adult life. Also, I've seen others reviews with the same results. Ridiculous. On the bright side, I'd already found a new dr. I wanted to go to, if it came to this.... So, while I was still in their parking garage...I called that office. And to my pleasant surprise, a lady answered the phone. On the second ring. Yep, a real live person...who knew how they did thing and how to welcome a new patient. And they had an opening, in 2 weeks! Thank goodness; should have done this a loooong time ago.

Dr. Padilla is an exceptional physician…read more From the moment I met Dr. Padilla, I felt seen and heard... something that can be surprisingly rare in healthcare. He's extremely personable with an outstanding bedside manner that instantly puts you at ease. What stands out most is that he truly listens and makes you feel like your concerns are valid. I've never felt rushed or dismissed. He takes the time to understand what's going on and explains everything clearly. It's incredibly reassuring to have a doctor who not only takes your symptoms seriously but also works with you as a partner in your care. I genuinely trust his judgment and feel confident in his hands.

This ER staff is exceptional. The girl who greets you, walks you through the paperwork, and calls…read morethe insurance company. Excellent. The nurse who starts the process for the doctor. Nurse Jackie is personable, caring, and excellent. Dr. Zevallos not only cared for my teenage son, who was diagnosed with a double whammy (Covid and Flu A), but was also concerned for our family as a whole. Exceptional care from all. I thank God for all these kind, caring professionals who helped us today.

I came in this last Saturday and everyone in the office was super nice and welcoming! They eased my…read moreevery anxiety and actually listened to my concerns. So many urgent cares and doctor's offices these days act like patients are wasting their personal time, but this one didn't. Literally every person I talked to had a smile on their face. As someone with major doctor anxiety, this location was very refreshing and accommodating. I will say that it was very hard to find a parking spot with all of the retail stores surrounding it, so be prepared for that. It would be nice if they had designated urgent care parking so patients didn't have to walk across a hot and crowded parking lot with a fever, but you can't have everything. Regardless, this location will now be my go-to for any urgent care issues!

I and my children have received care and various treatments at this urgent care. From xraying an…read morearm for a suspected fracture, to diagnosing tonsillitis, the staff and providers are excellent and very thorough! Mark PA-C and Brenda were very communicative and understanding. I do suggest making an appointment online. This is my preferred urgent care!