My experience at this office has been horrific to say the least. First let me start by letting you know I don't like going to the dentist because of all the horrific things I have heard happen to other people. First off the place is EXTREMELY outdated and dirty and the equipment along with the decor was stuck in the 90's. I was experiencing pain in a tooth and went to this office. I met Dr. Mertzel once I sat down and I must say I was a bit shocked to see someone in his mid 70's still working and not retired. He said I had a cavity and he said it just needed a filling. I was excited that I did NOT need a root canal!
So I mentioned to the office I have a fear of needles and to please be gentle. He put on his gloves put his hands in my mouth and grabbed my cheek and JAMMED the needle hitting a nerve!!! He does NOT communicate and has no bedside manners at all. 3 weeks latter my tongue still tingles from him hitting the nerve.
I requested a white filling because I am an actor and all my other fillings are white. I went home as the numbing in the gums wore off I noticed no change with the way that one tooth looked and felt, so I called the office. The phone lady told me to come back. I go back only find out he worked on the wrong tooth!!! I was very upset, for obvious reasons, as he worked on the tooth in front of the one I was having issues with.
I came back the next day to have him do the filling in the tooth I was having issues with. Again very harsh, no communication and this time he has no assistant in the room to help him the whole time. So he kept hitting my face as he leaned over to grab one tool after another. He then asked for a tool the assistant was using on boy, some blue light gun looking thing. I assumed he was gonna sterilize it or put some sort of sanitary plastic over it, nope he put it right into my open mouth!!! He dropped something on the floor picked it up and kept working in my mouth. After he was done I asked aren't you gonna floss between the 2 teeth to make sure contact is good etc? He jokingly said I usually don't make mistakes. You can imagine what was running through my mind. He grabbed the floss pulled some out and I thought he was gonna hand it to me, nope he shoved his hands (WITH NO GLOVES ON) into my mouth!
They also charge me $140 out of pocket for the white fillings, which I found out from my insurance company that they were not supposed to charge me anything out of pocket for the white fillings.
So not only am I pissed from my experience, but the phone lady, who is one of those fake nice people when you meet her, but deep down inside you can tell she can be a royal you know what when her true colors come out!
I asked them to send the XRays to my new dentist who I LOVE and the phone lady has refused to do so.
I plan to take further action and filing a complaint with the state. This man should have retired 10 years ago and should be shut down by the state for his unsafe health practices.
So please stay away from this incompitent office. read more
