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    James Craft & Son

    5.0 (1 review)
    Closed • Closed

    Services - James Craft & Son

    Plumbing inspection

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    6 years ago

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    Hall & Sons Plumbing

    Hall & Sons Plumbing

    (8 reviews)

    I ordered a Hot Water Heater from Home Depot who contracts with 1800HEATERS for the installation…read more They in turn sent someone from Hall & Sons plumbing. At some point before the technician left my house he broke the window pane in my son's bedroom (the hot water heater is located in a closet). He never said a word to me about it but placed the broken pane on the floor behind a portable AC to the left of the window itself. I called 1800HEATERS immediately after the technician left and I discovered the broken glass. I was told that a customer service manager would call me on Monday morning. No one ever called. I called at 1pm and spoke with Eddie who would not provide me with his last name. He was quite rude and implied that it wasn't broken during my installation because I "didn't hear it break". He then told me that he was submitting the information and that I would have a resolution by the end of business day. Again, no phone call was received. I called back the following morning and was told that the manager would call me when he arrived at 10am. He called and was again extremely rude and condescending. He informed me that a damage claim was already filed with Home Depot (which turned out to be another lie) and that there was nothing else he could do for me. When I asked who I should contact at Home Depot or what department he told me that he had no idea who I should call and didn't provide me with any further information. I would NEVER use this company again and recommend others to stay far away!

    Our old hot water heater died on us over the weekend and they were able to fit us in the same day I…read morespoke with them. Tyler and his associate were very knowledgeable, kind, and quick! Greatly appreciate Hall & sons.

    James Craft & Son - hvac - Updated October 2026

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