Nothing but praise for the service department. Friendly, helpful, efficient. Highly recommend!read more

I have been wanting a Lexus for awhile and when I was pre-approved through Capital One, I decided…read moreit was a good time to find my vehicle. Searching through vehicles available at O'Brien Toyota, which was a preferred dealership, I was able to find a Lexus NX 200t. I called ahead because I wanted to make sure that I understood the process once I actually went into the dealership and I spoke to Chris Larson. We set a time for Saturday for me to go in and take a look at the vehicle, test drive it and then also decide if I wanted to proceed with the purchase. Initially I wanted to change the day to Friday but Chris was off and offered to come in on his day off but I told him that wasn't necessary and we did move it to an earlier time on Saturday. When I arrived, the sales guys let Chris know I was there and he had pulled the car out front so once we did the initial stuff, we took the car out for a spin. I did notice a few things like some gunk on part of the dash (that they cleaned off) and there is some kind of residue on the display that they weren't able to get off that I have to address. As with any dealership, they told me they'd send my info to other financers to compete and hopefully give me a better rate. They did get me a slightly better rate through Toyota Financing so I went with that lender. The next step was the financing and for the most part this was ok though I found the process to be more stressful than anything. There were optional coverages that were presented to me and the finance guy, Kyle I think his name is, made it a point to mention that tires were expensive (duh) and that I could cancel if I later decided I didn't want the coverage. Only issue is canceling the coverage doesn't reduce your payment but it gets taken off at the end of the loan. Once the finance stuff was done, I was congratulated for getting into debt and not for my new car which I felt that was a weird thing to say. Also the finance guy needs to keep tissues in his office because he had sneezed a couple of times in his hands then used hand sanitizer to clean them which is wildly unsanitary. Overall, it was an ok experience. One thing that I'm now having to figure out which didn't come up while I was at the dealership is that the Bluetooth in the car doesn't seem to work and there's a chip in the windshield that I didn't see and wasn't pointed out when I was there. It's my own fault, I guess, for not doing a thorough enough inspection. Thanks to Chris for taking good care of me and being so nice and making this big purchase a pleasant experience. I'd have rated higher if some things had been tweaked and if they had taken sone time to clean out the glove conoartmentnof the previous owners documents. Next time I'm in the market for a vehicle, I might consider this dealership again.

Hello, Noblesville imports! I'm just stopping by to leave a friendly 5-star review. I haven't…read morewritten a review in years but I felt the itch to write one. I moved into the neighborhood about a year ago and your dealership is located in my back yard. I took the time to read a couple of the reviews posted in your yelp, the one that really irked my soul is the person that low balled you on one of your vehicles lol the asking price was $23,000 and he offered you guys $20,000. He said He drove about an hour away blah blah blah the reason you drove an hour away because you know it's was a GREAT DEAL! People think just because they drive from far away think like they deserve a better deal. Smh Noblesville import keep up the good work I love the newly paved asphalt. you guys did a fantastic job and I love how you guys keep the front lot looking clean also thank you for cutting down the tree on my back yard. I'm in the car business so I know how customers can be pain and unrealistic and he was one of them! One day when I'm free I will walk in and introduced my self. :)

Buyer beware!! About 3 weeks ago I bought a 2018 Ford Focus RS with 53K miles on from these folks…read more It was represented in good shape and in running condition but upon receive the car it has been a disaster. It is costing me nearly $10K to fix the issues this car has including the steering rack, missing bolts to the sub (it had been replaced by the dealer with a cheap ebay knock-off that was actually defective), tie rod ends and more. Throughout the process the sales rep and the sales manager represent the vehicle as having been inspected end to end and as being in excellent condition. Now, to be fair the actual buying experience was very smooth but that just shows what con men they are. Truth is they misrepresented the car and all its issues and they knew it. You will find other reviews similar this this one. BELIEVE THEM. These people are NOT running and honest business.

Was told how great their service department was and as soon as my Toyota van I bought from them…read moreneeded repair they told me they don't work on Toyotas. I would need to take it to the Toyota dealership an hour away. They couldn't even change a battery on a key fob. Also the sticker on the van said it came with a remote start which it didn't. They said that is printed on the sticker manually and it was a mistake. After I paid 500 for a remote start to be added.

took our truck in to have a valve replaced, took them 6 weeks to get the part and us constantly…read moreasking for a delivery date or even confirmation that they ordered it. they did not provide a secondary vehicle which is causing an inconvenience. they finally fix it and when they give it back the headlights aren't working and we took it back to get it fixed they said they didn't cause the damage. totally unprofessional, will not be going back. don't take your vehicle here unless you want it come back more messed up

I would give Tom Wood Volvo zero stars if I could…read more I scheduled a service appointment for 7:30 a.m. Tuesday morning and was told the diagnostic work would be completed by the end of the day Tuesday or, at the latest, first thing Wednesday morning. Tuesday came and went. No phone call. Wednesday came and went. Still no phone call. I finally called the dealership around 3:00 p.m. Wednesday, and instead of receiving an update, I got excuse after excuse--poor leadership, new employees, staffing issues, and explanations for their terrible communication. I was promised that my service advisor would call me back before the end of the day. No one ever called. At 11:30 a.m. Thursday, I finally received a call--only to hear more excuses. The most unbelievable part? They still hadn't even looked at my vehicle. I politely spoke with the service manager and told him he had until Friday at noon to have my vehicle diagnosed. When I called at 12:30 p.m. Friday to let him know I was coming to pick it up, I learned they still had not touched it. Think about that. If you make a doctor's appointment for 10:00 a.m., would anyone expect you to sit in the waiting room for three days before a doctor even acknowledges you? Of course not. An appointment should actually mean something. What makes this even more frustrating is that this is the third time I've experienced poor communication and unacceptable service from this dealership. At some point, it's no longer a staffing problem or a leadership problem--it's simply the culture of the service department. If they had called me, been honest about the delay, and managed expectations, I would have been understanding. Instead, they repeatedly failed to communicate, repeatedly failed to do what they promised, and repeatedly wasted my time. I cannot recommend Tom Wood Volvo to anyone. If you value your time, your vehicle, and basic customer service, take your business somewhere else.

I am documenting this experience so other consumers can protect themselves…read more When I scheduled my 100,000-mile service online, the Factory Maintenance package displayed in the $600-$700 range. 2/13/2026: I dropped off my vehicle and signed the intake paperwork, not realizing the document reflected a different package totaling $1,048.95 plus tax and shop supplies. 2/14/2026 (vehicle ready): When I reviewed the service portal the next day -- after declining additional recommended items -- the total displayed was $653.84, consistent with the $600-$700 range I originally booked. I clicked "Reviewed and Approved" at that amount. Management later stated this lower portal total was a "clerical error" because labor did not properly populate. However, the invoice breakdown shows labor alone was $691.47, with parts at $357.48, shop supplies $52.94, and tax $25.02, totaling $1,126.91. If the portal was "missing labor," the numbers do not reconcile mathematically -- because subtracting $691.47 from $1,126.91 results in $435.44, not $653.84. After I questioned the discrepancy, I returned to the same portal link and the total had changed again to $1,439.62. To summarize the pricing sequence presented to me: * Booked online: $600-$700 range * Intake document signed: $1,048.95 * Portal reviewed/approved: $653.84 * Portal later displayed: $1,439.62 That is a swing from roughly $600 to over $1,400 within the same service event. I have retained screenshots and written correspondence documenting the timeline and pricing changes. Regardless of intent, the process resulted in a materially different service package being authorized than the one originally booked, without clear acknowledgment of that change. Consumers should carefully verify the exact service package and total on intake paperwork and not rely solely on booking confirmations or portal estimates. Transparency and alignment between systems matter.