The service department was courteous and helpful. They didn't try to gouge me and charged a…read morereasonable price. JB, my tech, was great about getting me in and on my way. Thank you Bill Estest service department.

I made an appointment to test drive a car, but when we arrived the salesman acted as if I was the…read morebiggest inconvenience. He didn't say ANYTHING about the car, just walked up too it and stood there. I asked if I could drive it and he just slid into the backseat and said nothing. He only answered my questions with a single word, so I only did a small lap to get out of the car as soon as possible. It was the most uncomfortable experience and very dissatisfying since I was lookin forward to driving the new Rav 4. I don't even know his name because he never introduced himself!

Honestly, I'm not even sure how this place is getting bad reviews. Every time I've been here, the…read morecommunication has been spot-on, timely, and the techs will ask questions if there are any issues. I have had my electric vehicle serviced here since I bought it new. Recently, I brought it to them for a rear drive oil change (yes, EVs need oil changes - just different ones). Brought my own oil from Kia since Hyundai synthetic oil is insanely expensive right now per quart. They got it done as fast as possible, charged me for the drain and fill, and didn't wash my car since I requested them not to. For a dealer, I think that's pretty good service.

I very rarely get on Yelp to write bad reviews, but in the case I feel that others should be aware…read moreof this information and avoid this dealership at all costs. My husband's new Hyundai Sonata's keys completely stopped functioning on December 30th. We had the vehicle towed to Napleton as it's the closest Hyundai dealership to our house. It is now February 6th and our whole experience has been a nightmare. They've had the car for over a month and we consistently cannot get a hold of the service department. We're often told we will receive a call back, but then never do. Showing up in person, the customer service is not much better and we have spent hours at the service department waiting on them. We've been given dates that the car would be finished twice now. And twice those dates have come and gone and the car is still in their shop. The last two updates we have received are directly in conflict with each other, which tells me that they either don't know what they're doing or they are lying to us. Two days ago they had the car "on the skates" but didn't have time to get to it. Today, they "can't get the car on the skates" because of the location and the snow? It's starting to feel like they are holding our car hostage and without any real explanation. If we can manage to get our car back, we will not be returning.

Jordan was an efficient professional right throw the buying process and follow up after sale. I…read morelook forward to doing business with these folks in the future.

Very shady business practices. Completely unethical. Had a deposit on a car down to lease. All…read moreapproved paperwork and insurance sent in. Just waiting to pick up until the weekend and the dealership calls and says they have a cash offer on the car. They have yet to refund my $5009 deposit

bought a usedcar there. Easy, quick, in and out. Jeff did a great job. Thank you very much.read more

My car is under factory warranty and so when things go wrong, I always go to the dealership. This…read morelast time I came in to fix a faulty sensor in my trunk, the power lifts they needed to look at the cars were all not working so it was going to be a several hour delay. They set me up with a rental which was nice, so I could go to work that day. The rental experience took over an hour and I had to walk to the other business as the shuttle never came. Everyone tried, but it always ends Ik being a very long process to get any type of service done here. I am also unsure of the communication between the areas is the business which I think leads to these types of issues.

I'll start off saying I did not buy a car at CarMax...this time. I got financing to buy a car. I…read moregot into the car I wanted and I test drove it. Then I came to the realization that the hints being dropped on me by the universe -- from sources everywhere -- indicated it's just not the time to buy the car I was going to buy. So why the five star review? I got honest advice from my salesman, all the way through the deal. Buying a car is a non-trivial financial decision; you want a person of integrity on the other side of the desk. And that's what I got. I found a BMW z4 that, while it's not the M2 I've always wanted, was one of the lowest priced, best condition vehicles of its kind available; in fact the price was "jump on this now" reasonable. So I decided to inquire. My sales consultant was Quinn Luckie. I walked in, intending to buy a BMW z4 *if* I could get a decent offer on my current car; a Volkswagen GTI. Carmax offered me a very fair price, and I wouldn't have to deal with 19 year olds wanting to take test drives, ruining my clutch in the process, so we had a deal, on the spot. I didn't want to let the z4 get away so I was willing to transfer the vehicle, get financing, and sell my car to CarMax on the spot. Quinn slowed me down (here's where the integrity slips in). He informed me that the process -- since I was transferring the car from another state -- was a bit different than I'm used to, so I backed off. After all, the car I wanted was reserved for me. So I went home, found a loan with the best rate, researched insurance, and got ready to show up a little better informed when it was actually time to do business, and then waited for the car to arrive. That took a while. CarMax addressed that. When I showed up for the test drive, the offer on my GTI hadn't changed a bit, so everything was in order. The z4 was spotless and ready to go. I was excited when we put the car in motion but things just didn't line up. Believe it or not, part of it was I didn't feel like the z4 had the fun factor I was looking for (?!!), so my partner and I decided to think it over for the evening. And I passed. I can be smarter with my money right now. Wait for an M2. Quinn gave me a hint about an M4 -- and I looked -- but I'm not going to put him through two car transfers just to balk. It's just not the time, right now. But when it is time, I very well may try Carmax again. For now, there's a hell of a roadster available for sale and you should jump on it if you're looking for one. Ask for Quinn.

Horrible Customer service. I am ready to pay the deposit and buy a car I see on the website, and I…read moremade 3 calls to them so far, and either they send me off to a extension that never picks up , and the guy who picked up the phone wont even state his name. Clearly he wasn't even interested to close a deal. The number I tried to reach was 3175749336x6090 , hopefully a manager or CarMax leadership will fix this sinkhole of a place. This place is run horribly! I thought CarMax was amazing.

I was looking for a used daily driver, and found the perfect car at this dealership. My sales rep…read moreKaren was very easy to work with - no pressure, organized, and attentive. After doing PPI, there were some minor issues with the car which they rectified ahead of sale. Marcus from the service department stayed on top of everything and made sure I was taken care of. The only reason for 4 stars is that there was a small hiccup with the financing fee that took a bit of time to resolve, but the dealership manager was very professional and made it right without hesitation, which I appreciate. Overall, very pleased with my experience here and happy with the car. I'll bring my business back here when it's time for a new car.

Service across the board is really lacking at this dealership. This was the 2nd time I made a…read moreservice appointment and stressed both times I need a suv I have 3 little ones all 3 in car seats! They brought up a TLX no all wheel drive with this inclement weather on top of it and basically told me oh well they can promise a suv loaner. I worked as a service manager and business development manager in ca for 10 years so I know the business. You can absolutely hold a car for a person who needs a certain car you just have to care and do a little work. On top of that I've call service several times left a message for the service manager and was on hold for her as well with no call back for several hours! I finally called and left a message for the GM, when I got home someone else's key was In my cup holder? I called service they would just pick up put the call on hold several times so idk. If they would call back or pick up the would know I have someone else's key. I'm sure they are looking for it because there is a car they can't move! I have a full day and can't bring the key 35 min out of my way again but I've tried all morning to get ahold of them and let them know. If youre looking for good service or people that even care this is NOT the place. They do the bare minimum and even that's pushing it! GO ELSEWHERE

Excellent experience with the service department…read more The service tech quickly diagnosed the issue with my Telluride and I was in and out in no time. The service tech was so friendly and helpful. Highly recommend this service department.

Dealership refuses to allow me to speak to salesperson or the finance manager regarding missing…read moreitem from the selling me a vehicle. I am still missing the majority of my paperwork including the Purchase Agreement, We Owe Statement, Warranty, and the lock to the wheel locks". The paperwork is not given to the customer, everything is just signed off via a computer screen with a stylus, and the finance managers computer is not faving the customer so that what is being signed, can also be read. I also found out that a few things were added in that I never saw or wanted like the extra fee for a key. When asked to produce all of the paperwork that I signed, it was never given to me. This is the absolute LAST time I will EVER purchase a car from this place, and I will not be directing anyone to buy here. I found out after having my car for a whole 2 weeks, that the finance manager never asked me for ANYTHING,. let alone everything, so the car application wasn't even sent to the Credit Union properly. They had absolutely no idea who I was and I couldn't make an early payment, because the finance manager hadn't done his job! I love my car but I will never go to Kia of Carmel again, nor will I recommend them to anyone unless they wanna Get Got!

Came in for a recall. Service wasn't too busy and Erin who helped me was awesome. Took care of me…read morefrom start to finish. She said it would take about an hour and it took about an hour. Nissan was great about texting me and letting me know if I needed anything to let them know. They had a nice big TV in the customer waiting area with free water and free Starbucks, coffee. The dealership was clean and everyone was really friendly. While I was there, I even got a text about an offer on my current Nissan and its trade-in value. When I entered and drove through into the service bay, the cameras captured my undercarriage, which I thought was very cool and the amazing inspection I received on my rogue was really cool. It was a very thorough inspection and they rotated my tires and washed my car I would definitely come back to this dealership versus the one that is closer to my house. It was well worth the extra 15 minute drive.

I bought this car brand new with 11 miles on it. I've had this car since December 2025 and have…read morebeen to Tom Wood Nissan 2 times for the same issue (leaking oil) why is a brand new car leaking oil??? Not only has it RUINED our driveway but i waited for 6 hours (had a sitter watch my baby) for the service department to look at my car to tell me my oil pan was leaking and ended up sending me home in a rental due to needing the sealant to dry. Got it back and noticed it was still leaking oil brought it back at 5,000 miles. We also noticed my engine cover was missing, when asked about it we were told there was not one on the car. Which wouldn't be an issue if we knew for a fact it was there before my car was worked on for the oil leaks. There engine has the mounts on for the cover but you can clearly tell that there has been a cover installed due to scuffs on it. Why would there even be mounts in my car if there wasn't an engine cover? You also can clearly tell there was a cover but now there isn't? After spending over 60k on a brand new car i am VERY dissatisfied with the way Tom Wood Nissan has treated us I just received my car back since being worked on for the 2nd time and my whole bottom of the car is CAKED in oil. And it appears it is still leaking oil. There hasn't been any attempts to make any of this right after spending more time at the dealership than actually enjoying my car. Don't waste your time or money!

Watch out for their business practice of raising the advertised price. Found a used car online…read more Price was what I was looking for. We negotiated on the advertised price, then went to finance manager, the price had changed due to adding on Lux care and tinted windows. None of which was brought up while I test drove or during negotiations. Its a used car, so everything on the car when I drove should have already been added to advertised price. It really is a hustle and scam. I will make sure I tell everyone of this crappy business practice.

Avoid this dealership. I recently purchased a Maserati quattroporte. It took more than 2 months to…read morereceive the paperwork. And there were a couple of service issues that were handled very poorly. Not only did it take multiple visits to fix the issues, but they tried to pass off something as being fixed, when it wasn't. Also, getting a return phone call from sales, service, and even the general manager took at least 3 days. This happened on multiple occasions. Buyer beware!

What can I say, Mr Fernando Ortega was such a gent!! My husband and I have just moved to the US…read morefrom Northern Ireland and we were almost ripped off from a different dealership due to being newbies and having blank credit. Upon a small google search, I saw that VW offered a foreign professional scheme meant for new immigrants to the US. We walked in on Saturday morning and was greeted by the entire team at the door, Fernando was the one who took us over to the desk. He was diligent, efficient and just an absolute pleasure to work with. He kept constant communication, told us exactly what docs we needed for this scheme. Over the following days, we kept in constant contact via phone and email with Fernando and we finally came in today, 4 days later, and signed everything and are ready to go. As newbies to the US, the credit and car situation was very stressful and difficult to deal with however Fernando managed our expectations right from the get go. He is a total asset to the team and I can't wait to come back in the future. Thank you to the team at VW and especially Fernando Ortega.

My entire experience with this dealership from sales to service was full of high-pressure tactics,…read moremisleading information, and broken promises. When I went in to buy my car back in October, they kept my keys from me even after I repeatedly asked for them back so I could leave. I was stuck there for hours. Every time I said I was done, the salesperson would disappear "finding a better deal," yet every new offer made less sense than the last. I even had a written trade-in offer $5,000 higher than what they offered me, and they still refused to honor their posted sign that says they'll beat other offers by $500. They claimed it only applied "up to a point." Then they added a $3,000 package to the car I never asked for and wasn't told I could decline. The car listed around $28k turned into over $31k after I finally got the paperwork. Fast forward to service: I was told (twice!) that my first oil change would be free, even with my non-VW car. But when the car was dropped off, I got a call saying it would be $139. Suddenly no one remembered saying it was free. The lady checking out even told me to call the GM because what was happening "wasn't right." This entire business feels like a bad joke. The pressure, the lack of transparency, the broken promises something has to change. Please be careful if you go here.