Extremely disappointed with the Duarte location. My son and I used to come weekly on weekends for fresh squeezed orange juice. At some point their orange juicer became broken. After several weekly visits and leaving empty-handed I asked when they were going to fix the juicer. An employee replied that they did not know because the owner didn't want to spend money. The answer seemed to make perfect sense considering the length of time the juicer was broken. We decided to not visit this location ever again and didn't go for months (perhaps, a full year). Today - after several months not visiting this location - my son asked for fresh squeezed OJ. I guess the memory of prior bad experience has faded and we decided to visit this location again. We stopped by at 8:10 pm or 50 minutes before closing time. I. The cashier Samantha offered OJ they squeezed "30 MINUTES" ago, but I insisted on fresh OJ from the juicer. Samantha called manager Rachel, who said the machine was broken (again!!) and that the last time they used it was 5pm, which was more than 3 HOURS prior to my visit. Clearly, 30 minutes I was told by the cashier a minute before was not the truth. I don't know why anyone would want to pay JJ price for juice squeezed 3 hours or 30 minutes or even 30 seconds before purchase, but for me pre-squeezed juice has no appeal. I want to see oranges go through the machine. That's why juicer is there right behind the register and that's why the juicer has clear front - it is for customers to see their juice being squeezed in front of them! If the owner instructs his employees to pre-squeeze OJ, they are hoping for a dumb customer to buy it, since bottled juice at a supermarket (even organic) costs less than a cup of OJ at Jamba Juice. II. When I asked to cancel my transaction, Rachel said it was canceled. I asked for a receipt and was given a slip that showed no items or the amount being refunded. It said REPRINT at the top and showed the amount of $0. I wanted a normal return receipt showing details behind the refund, but Rachel, after spending a long time poking at the register screen and printer buttons while looking completely incompetent, was unable to produce one. I also was not given the receipt for the original purchase. Samantha said I declined the receipt at the time of purchase, but I have zero recollection of her asking me whether i wanted one. I had to take a picture of the merchant copy for me to have record. Obviously, the way Rachel handled the cancellation didn't make me feel comfortable that the refund was processed correctly. I'll follow up with the credit card. III. The "refund" receipt showed cashier's name as Chrystal, yet there were only two employees at the store who used that register during my visit - cashier introduced herself as Samantha and the manager as Rachel. I didn't see a third employee at the store at all. When I inquired who Chrystal was, Rachel said that Chrystal was the person whose login they were using. That much I figured out by myself. Why they were logged into the register with someone else's credentials is beyond my understanding. Handling cash drawer normally requires an individual to log in. Who'd be responsible if there is missing cash? Chrystal? IV. At the time of purchase I had trouble entering my phone number for JJ Rewards because the touch screen was not calibrated properly, and every time I pressed 1 it entered 4. I ended up having to press on the phone number field itself to get it to enter 1. V. During my visit the store smelled strong of chlorine. There was a bucket with a mop next to the register. I prefer not to smell chlorine when I purchase food, but I guess employees here have other preferences. I occasionally use JJ at Hastings Ranch, and I consider it to be much better than the Duarte location. Unfortunately, Duarte location is closer to me, but I do not want to come here. I sent this same review to JJ Corporate. If I am contacted, I'll guide them to the Yelp page. In such competitive field, it is unconscionable that this store as-is is allowed to represent franchise. Overall, this was a bad experience at the end of a long day when I was simply looking to get a quick treat for my son and myself. I don't think the owner of this location understands how to run this type of store which shows in the store having non-working equipment (orange juicer and JJ Rewards touch screen) as well as in the employee behavior. This is my opinion based on my experience. read more

Decent place walking in always get a friendly hello from everyone. Well I've never had much of a problem with this place. I have not seen the cleaner on the counter but I have smelled the bleach but it's mixed with oranges and other fruit. Though I can't blame the smell we use bleach at my job as well to clean floors and stuff. All in all I think it's a good establishment it could always change though with a change in management and employes. read more

Music is WAY too loud at this place. I walked up to the counter and the lady asked me what I wanted and I told her and she is yelling at me "What?" so I said it again. She got that and then I asked her something else about it and she said "What?" again. After all that the Spinach and Egg wrap was out. I won't go back there again. The speakers are not even great in there, way too tin-y, no base. Hurts my ears. Hope the manager reads this. Seams like they have had some customer service issues. Nothing says we don't want to help the customers like a loud radio, I know, we used to do it in a clothing store when I was in high school! read more

Customer Service is completely lacking. I walked in and no one bothered to look up, say hi, or even say, "what can I get started for you today?" I awkwardly stood there waiting for a cue to give my order. Surprised that what seemed to look like a shift manager didn't greet me either. I get it, your job can be tiresome at times. But, a polite, friendly greeting doesn't take much energy and that's a shame. Not one employee looked happy to be there. And that's awful for business. Even if I enjoy their products, it's still nice to have a warm and inviting experience. Not coming to this location again. read more

The place wasnt that bad. The service was quick, not a lot of people. Our drinks were delicious. The lady at the register looked like she didnt want to be here but theres not much i can do about that. Other that the place was great, clean and so bright! read more

This Jamba Juice workers are extremely rude. Especially the guy with blonde hair. They rush you, and don't allow you to take your time. Completely disrespectful to customers. I love Jamba Juice but I rather drive to one 30 min away then ever come to this one again. Horrible. Horrible. Horrible. They need betters employees. read more

This is the best place eva!!!!! I love it so much I say jaymba juice anyways I like their menus and all the items they also have whey which helps me gain le muscle anyways I love you!!!!!!! I went in today and vanessa was very helpful and also helping me choose a smoothie for my health diet read more

The little short girl named Vanessa was really helpful when I went their today, she took my order right away and Marianna made my drink really fast as well. The drink was amazing and they were both really helpful and fast, left them a tip for how fast and helpful they were, will definitely go back to that place because of both of them read more

Amazing customer service! I absolutely love driving there. It's probably my favorite part of my day!! The reviewers on yelp that say the customer service is bad are wrong. Though... I do have a crush on an employee so my opinion might be invalid. :) read more

My kids LOVE this place! It's their dream to own one so they can have smoothies all the time! LOL! They are hooked on the Caribbean Passion one at this time with its tartness and flavor. My usual is the Orange Dream Machine...such a sinful treat! My husband enjoys different ones, depending on his taste buds for the day. So yummy! read more

You guys are awesome not only did i get a delicious smoothie but you had such fun service and great personalities and gave me a smile to last all day thanks guys read more

This was the fastest servicing jambs juice I have been too, thank you to my worker who helped me Sabrina For getting everything right and making my morning that much better read more

People were rude as hell almost forgot to give me my pretzel and when I got one smoothie PB &banana it tasted watered down with no flavor barely tasted the peanut butter not banana taste to it. Probably never gonna go back to this one read more

Yummy love it , Orange Banian juice is the best !! Nancy was awesome , i think that was her name

So it started when we stood in line for a good 3-4 minutes while 3 people worked on drinks and not one of them greeted us or even acknowledged we were there. When they finally walked up to take our order no "sorry for the wait or thanks for waiting" was said. In fact the person did one of my all time pet peeves; he saw that I was with someone, but stated "is that it?" The second I ordered not even giving the other person with me a chance to order. Clearly the staff has never been trained on customer service. In fact when I got my drink I noticed that they didn't give me the extra that is usually given to me because I put soy and whey protein in the drink and it makes extra. I looked at it and just walked away. One of the rude children working there yelled "your welcome!" After me. The restroom was disgusting with waste on and around the toilet, no seat covers, and tagging everywhere. Such a disappointment. If this is a franchise it should have its licensing revoked. read more

This has to be my worst Jamba Juice experience. This store is very understaffed and I waited exactly 18 minutes for a drink. Victor the employee at store did a terrible job making sure the customers are being attended too. I would rather drive further do get the same drink. read more

Alyssa needs to be fired and the girl with the short red hair. They always have an attitude when i come in and looks like they never want to help anyone. Spirits are not welcoming at all, and the smoothies are nasty. Didnt even want my money back you guys need all the help you can get. I will be calling corporate :) read more

OH MY GOSH, let me just tell you if you are looking for something so ridiculously delicious and refreshing look no further, Jamba Juice is definitely where it's at! This one specifically because I've been to many and none are like this one, the customer service provided by Noemi and Karina was just outstanding! Not only were their attitudes just the best, because believe me I know how hard it is to keep a brightened up attitude while working hard and dealing with unpleasant customers, but they also were very helpful and super knowledgeable on just about everything on the menu! Definitely a five star Jamba Juice!! read more

I come here every other week and greeted by friendly staff! The server Vanessa serves me every time i go she always makes sure my drink is promptly made and courteous. I order chili mango so good and spicy just how i like it! Worth the trip! read more

I love this Jamba! I currently live in the El Monte area and I will always make the drive out to this location! Great and fast service. Consistency is very important to me because when I go to other stores my Peach Pleasure is either too sweet or not sweet enough! Not here! Noemi the manager always put a smile on my face. Nothing but fruity goodness! read more

Only reason that I do one star it's cuz I can't do 0. They make you wait forever. Then they don't take gift cards. So if you're planing to go and pay with a gift card. Just don't. read more

I absolutely loved my experience here! I came to this Jamba Juice location on a hot Saturday afternoon to find the store extremely packed. I was expecting to wait quite a while for my order given the fact that only 2 people were working. I was pleasantly surprised when I received my order within a few short minutes. Crystal and Omar were amazing! They handled the rush swiftly and were still able to make me feel like a valued customer despite their heavy work load. read more

Great place stopped in for a drink vanessa the cashier was very polite and made me a delicious smothie. Will be back for sure..

This Jamba Juice has really good efficient service. I didn't really know what to get because I'm not a regular but a member of their staff, karina, was very knowledgeable and helped me pick a delicious choice that will keep me coming back. read more

I've never had mouth orgasm until Noemi served me the dankest smoothie of 2016. Furthermore in the coming year this will be my go to jamba I'm a Jamba believer for life yo. In conclusion Thanks for the custom smoothie Noemi I literally said, "I like blueberries and peanut butter" she came up with a custom modified drink on the spot I come back always just for that drink. read more

Thanks Dante for a great experience. Friendly and helpful customer service. Enjoyed my smoothie!!

I don't get Jamba juice too often but when I do, I drive to this location because of one of the Staff. Ian is always upbeat and cheerful when taking care of my order. He is friendly and quick without seeming to rush. Tasty smoothies presented by a fun guy. What's not to like? read more

First time coming to this Jamba Juice, customer service was great, a little hot inside the owners should really look into fixing air conditioner at that location with Summer right around the corner. read more

This Jamba Juice is small but the staff is friendly. I appreciated the service. When they are busy it's hard to get around in there but it is very conveniently located by Starbucks and Ralph's so they will defiantly have me coming back read more

The service here was impeccable! The three guys who were there when we went in were awesome, especially josh. One guy was doing funny accents and was being all around cheerful which created an awesome environment to be in. Loved this store! read more

My favorite Jamba location, Ian knows my order before I even walk in the door, and the taste is always superb!

I always receive great customer service when I am at Jamba Juice. Madison greeted me and was friendly, but professional. I will be back!

Great experience. The staff was professional and friendly. The service was quick even though she seemed very busy. The employees were nice and it was a pleasure doing business with this location. I will continue to come by for my morning smoothie on my way to work. read more

Thank you Carlos for taking care of us today. My little one sure loves his Mango-A-GoGo!

Walked in yesterday and the young lady that helped me was very kind and had a welcoming smile. I believe her name was crystal. I will definitely go again!!! read more

I don't tend to go to Jamba Juice too often but I might start going more often. Great Customer service from both Vanessa and Marianna. Marianna helped me at the register and then Vanessa made my drink. It came out pretty quickly and it was delicious. Definitely going back. They were both very nice and helpful. read more

I was very unhappy with my drink it was not only Watery but nothing about it tasted good. For a 7 dollar drink. It was unacceptable. On top of that the service was bad too. The female Was in front of the counter talkie with her boyfriend. The man who took my order didn't have a smile and leaned against the counter the whole time. I never been so unhappy at Jamba Juice. Im never going back to this location again. read more

Came here the other morning to grab a smoothie before work and the two young ladies that were working there in the morning were very lively and friendly! They were really helpful and provided great service! I can't forget to mention that my Orange-A-Peel smoothie was so good (like always)! read more

Madman dude, Ian, over here with the dope smoothies, been layin' em down, dropping sick mixes like oranges, ginger, grass shots, you name it. he's got bars for days with the juices. You want that good good? Wanna transcend your way into flavor town with a sip of god's glorious nectar, baby? You get it from Ian at this here Jamba Juice. Amen, stay safe fam. read more

Super fast service and cashier Madison was super polite to me and made my first time there a great experience. I'm definitely going back! The Tropical Starburst was great. read more