I was at Jake's several months ago with my two kids. The food is far from impressive, but they were reasonably-priced for the large servings and staff was wonderful with a 1yr old and 3yr old. (The 3yr old asked to go to a restaurant for a special occasion.) It was an all-around great experience. We have been meaning to return, and finally had an excuse for Father's Day.
Service was fast, but not particularly impressive. The amount of food served has decreased in several obvious, corner-cutting manners. Last time I believe the pickles were two spears, this time it was two disks that could never fill and sandwich. The chicken fingers had shrunk, in particular the amount of meat inside (Breading amount might have been the same.) I swear that my tuna melt came with three slices of bread before. Not that I actually ate the third slice -- my 1yr old enjoyed it -- I don't care that much about smaller pickles and the loss of a bread slice I wasn't going to eat.
I dislike being told that there are no healthy alternative sides for an adult dish. Kids are allowed to choose applesauce for the kids menu. But my tuna melt and my husband's burger only could come with chips, or upgrade to fries for a fee. The waitress said "The chips are free. So you could just get them." Really? Aren't I consuming enough oil and salt yet? Frankly the pile of chips on an order for an adjacent table turned my stomach. I guess chips are one thing they aren't cutting back on.
In some ways we were lucky that we could only eat finger food sides. When I looked at my fork it had old food stuck on it. My spoon had a nice thumb print that did not match any of mine. My daughter's utensils looked washed but dirty, like the dirty dish water had not been removed. I could have complained; but after looking closer at the restaurant, I wasn't sure I could trust the cleanliness of the next set. When our food arrived, the plates were clean but scraped and scratched. They looked dirty at first. I wouldn't have used them to serve company at home, maybe a family dinner if we were in a pinch.
Waitress spent awhile chatting about dance schools with a nearby table. To her credit, when the conversation was done, she did check in on our table and got a refill for my water. But she really had just turned around to leave the bill.
I'm not taking my kids back. The entire meal was just too heavy and unbalanced. The lack of a healthy side for adults, even for a charge, is absolutely unacceptable. The dirty utensils crossed the line for me. Three strikes!
And I'm not sure what exactly happened in the kitchen or back area, but I think something that wasn't supposed to happened, something "dangerous" did occur. One of the servers was looking a little uncomfortable, couching and drinking water, when someone came from the back telling her to report it and that in some way it was dangerous. Our waitress commented that it happened to her all the time. read more