Allow me to take a moment and share my sales/purchase experience with you; the team, organization and staff is top notch! They are are so attentive, honest, caring and trusting. Sydney the sales expert is truly a gem! Sarah the finance manager is the most thorough, smart and caring person ever!! Findlay; you are blessed to have such awesome people! Thank you! Hakeem read more

We got in from Colorado with a bad sound and check engine light. Ashley in service was AMAZING! She listened to our situation and got it handled in TWO DAYS. What stated out as a possible vacation breaker ended up making our week. We were almost 900 miles from home but were made to feel like we were family. We highly recommend them for any of your service needs. To top it off the Jag looked like it had been detailed when we picked it up! read more

Jaguar Henderson Authorized Service - Car Dealers Near Me - Henderson, Nevada

On December 19, 2023 I dropped my vehicle off at the Service Center for an oil change. As I pulled in the bay, there was a service representative standing outside. He checked me in for my appointment and immediately took photos of my entire vehicle, inside and out. There were no damages on my vehicle, and none noted. Less than 48 hours later, I received a call from my service rep, Sam, who went over some recommended services with me. Since, my vehicle was already there, I decided to go ahead and approve the maintenance repairs. A couple of hours later, Sam called back and said my vehicle was ready for pickup, but there was a crack in my windshield. I asked him how did my windshield get cracked and he said, there must have been a chip in the windshield, that when they washed the car, it made the crack spread. I told him NO there were no cracks/chips in my windshield. I told him to go back and look at the photos he took of my car when I dropped it off and he will see, there are no cracks in my window. He then said well maybe a rock hit the window and cracked it and I just didn't notice it. He explained that because the crack was on the edge of the frame in the black area of the window, it could've been missed. I said no, that's not true. I don't have tented glass, I would have definitely seen a crack in my windshield if one was there. I wasn't going to continue to argue back and forth with him over the phone so I went to the dealership. When I saw my window, I was livid. There is no way a rock pebble caused that much damage. There was a crack from the upper right corner closest to the roof down to the middle of the windshield. He said the crack spread from the water pressure when my car was washed, but the car was still dirty. They never washed it. When I brought it to his attention, he then changed his story by saying, no I meant the windshield cracked when they sprayed the washer fluid from the wiper reservoir on it. Now, I'm no glass expect or mechanic, but I find it hard to believe that a wiper reservoir has that much forceful pressure to crack a windshield. The washer fluid doesn't even reach the area where the point of impact mark is, so please try again. The excuses just didn't add up, and at that point it doesn't matter how it got cracked, I needed to speak with someone about getting it fixed. I refused to drive my car in that condition so I left it there again. From the photo attached, you can clearly see that something hard hit my windshield. You can see the glass is shattered and a long crack traveled all the way down past the middle of the window, almost covering the entire windshield. The crack is so deep and long, there is no way it could have been missed on their surveillance footage of me driving up to the bay or on the photos initially taken at check-in. Since they were closing, I requested a manger to call me. I received a call back from the service manager, Jason, who was very rude, nonchalant, and unprofessional. I explained to him the situation and all he did was tell me how his technician didn't do it. I told him, my vehicle was dropped off on Tuesday, Dec 19th at 10am with NO damages, but picked up on Saturday, Dec 23rd at 2pm WITH damages someone knows something. All he did was berate about how nothing fell from the sky, he doesn't know what happened, how there was over 13 hours of footage of my car sitting outside until they pulled it in and he doesn't have time to look through it, but from the video footage he did watch inside the service center, he didn't see his tech do anything wrong. I'm like so, was it vandalized then? He couldn't give me a definitive answer. He said, it does happen from time to time. I said well it didn't crack on its own, so someone needs to tell me something. Jason then said, maybe it cracked from the weather because it was sitting outside. I told him, this is Vegas not Alaska, it's not cold enough here to crack a windshield. He then became rude and raised his voice saying, how unfair it is for me to expect the dealership to take responsibility for replacing my windshield. He said, what do I want him to do about it? And I told him, if the vehicle never left his lot since Tuesday when it was dropped off, they had it in their possession the entire time, then WHAT does he think should be done about it and WHO does he think should be responsible? He got sarcastic and said well I'll credit half of your repair bill, Merry Christmas. Just file a claim under your auto insurance for the replacement. It happens all the time! As a warning, please take photos of your own vehicle before you leave it at the Service Center. Because, if your vehicle gets damaged while in their possession, they will NOT assume any responsibility for it and will lie and say they didn't do it. My advice, take your vehicle to another Jaguar dealer for services!!! read more

Jaguar Henderson Authorized Service - Cracked windshield - Car Dealers Near Me - Henderson, Nevada

Customer service absolutely sucks in their service department. Jason the service manager is rude and never returns calls along with Walter who is a service advisor. He says he will get back to you and never does. Prices are outrageous. Yes I know I own a Jaguar. It never did I think I would shell out $7K on a 6 month period for a "luxury" car. Th cars are pieces of crap. Had the car for 3 years and have had it in the shop well over 10 times. read more

Sydney is absolutely fabulous!!! I sold them my BMW after receiving a cash offer from Kelly Blue Book. They came in very close to the cash offer they sent, made the process soooo easy for me. Seamless and very quick process. I had the cash offer within 30 minutes of walking in. I will definitely be back to buy one of these Jaguars from Sydney . Thank you!! read more

*  I've taken my 2007 XK Convertible to Jaguar Henderson twice now: once for a slew of work ($5K+) and then for an alignment shortly after that to try to fix a slight steering wheel wobble that was still there after the big repairs.  Overall I came away with a bad taste.  They do offer free Lyft rides, and it is a beautiful facility with wonderful decor and coffee.  But a service experience is more than that.  These days, even older model Jaguar owners expect reasonable conversation, understanding, guidance about repairs including cost and urgency, and reasonable expectations setting.  This is where they fell down. *  The people in service are generally nice but the default is pushing for very expensive repairs instead of guidance, understanding and practical advice.  In my case, they didn't seem to try to understand the true nature of the wobble.  Only after I got the car back after the alignment and the wobble was still there, did they tell me that the alignment I had just paid for wouldn't help the wobble: "Oh, that wouldn't solve the wobble issue."  What was that?  Why didn't you tell me that when I specifically told you that that was the problem I was trying to fix when I dropped the car off after the $5K repairs? * The mechanics seem to be qualified and the facility is lovely and seems well-managed.  And I get it, a 2007 Jaguar may well need bigger repairs.  But please appreciate that I just spent $5K with you and specifically brought the car back for a wobble - please don't just send an email with a list of additional repairs totaling $8K+ saying "Please Approve All Here". * And when I bring the car back with the specific issue, please tell me that whatever repair (cheap or expensive)  I'm about to do won't address that BEFORE you do it and I discover that it hasn't helped.  That and the continual push toward many more additional and much more expensive repairs even after spending $5K there, I won't be going back. read more

I wanted to leave the most glowing review ever for the purchase of, what I thought, was the best car ever. After everything that has transpired with this car, I cannot even begin to describe the horrendous taste left from the experience. The sales process, the paperwork--all of that was easy and hassle free. Phil and Sarah work together really well and explained all the details in a way that made complete sense. Phil even went out of his way to return a rental car we were using (from the accident that was making it necessary to acquire a new car), to ensure we wouldn't be late in picking up our daughter from school. ***Before I continue, I should make it incredibly clear that we purchased certified used Jaguar. Here are some of the benefits of owning a certified used Jaguar (directly off the website): Here are some advantages that a certified pre-owned Jaguar will offer: 1-year/unlimited miles or 2-years/100,000-mile limited warranty (whichever comes first) 165-point inspection 24/7 roadside assistance during warranty period Detailed vehicle history report So if this car actually went through this 165-point inspection, please explain HOW in the trip from the dealership to my home the left rear bumper ripped about 1/2 way off?! This little "oops" also broke the rear tail light on that side. As I had picked up my daughter from school and didn't see my brand new car until my husband drove it up--looking a hot mess--I had a complete meltdown! My husband immediately called Sarah and Phil, but clearly nothing could be done until the morning. Phil came out with a rental car, taped the bumper back in place temporarily and drove back to the dealership to repair an issue that certainly shouldn't have been overlooked in the first place. A week later the car was returned, and everything seemed ok. We were advised the car would have to go back in for the tail light replacement once the ordered part had arrived. After the part arrived, the car was taken from our home, driven to the dealership where the tail light was replaced and the car returned to us. I drove the car the following day to take my daughter to school. Upon opening the trunk to put her backpack in, I noticed the cover for all the wires for the lights was completely off and actually in the trunk organizer (where I organize my shopping bags, etc)---not even remotely close to where it had been originally removed from. After driving my daughter to school without issue, a "low tire pressure" alert came on as I was driving home. The reading started at 22, and was at 11 by the time I returned home (16 total miles). The tire wouldn't even register any pressure when my husband went out to check. Calling our car insurance, a very helpful technician came to our home to put on our spare. My husband is taking the tire to trusted mechanics to figure out exactly WHAT is in the tire that was completely fine before Jaguar took it to their shop and completely flat when it was returned. Given the sloppy way in which my car was returned to me for a simple repair, I have to imagine the shop is just as sloppy. It would not surprise me in the slightest to find some metallic garbage (that certainly should have been swept up ) in my tire. When we reached out to the team that told by my husband and I "we are here for anything you need" about this incident. The response was (and I'm paraphrasing) "that sucks". This is the last straw with the service department--we will not be back with our car. Their lack of attention to detail is appalling. Their customer service even more so. After EVERYTHING that has happed with this car in the 45 days that we have owned it, I can 100% guarantee you will never be purchasing a Jaguar again. The "luxury" is truly in name only. In the ten years we have lived in Las Vegas we have purchased/leased two vehicles from CardinaleWay Acura and have NEVER been treated to such horrible service. Cardinale's service department is clean, organized and more accommodating than this "luxury" brand could ever hope to be. The next time I am personally in the market for a car, I'm steering clear of any specific brand claiming to be "luxury" and will be looking solely at the level of customer service they provide their customers. Being in the customer service business myself, I understand how important the entire package is. The entire experience from start to finish. You cannot start out amazing and end up flat and put a little silver jaguar on it and call it a "luxury" experience---any consumer is going to see right through that BS. read more

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Excellent customer service especially via David who was professional and knowledgeable in every way pre and post-purchase. Posted a review earlier much longer than this but David is a great person and salesman on every front. David was great as everyone there. But he was exceptional! read more

I bought my first car Today! Randy B., was very amazing and helpful. He was able to answer all of my questions pertaining to the car and about financing. He was very patient and understanding since it was my first time. Highly recommend. read more