Loyal Client - Years of Consistency & Excellence…read more I've been a client at Milan Laser Hair Removal for years and have a lifetime contract, and the experience has been consistently top-tier from day one. The service is always fast, professional, and exceptionally clean--which is non-negotiable for me. I receive facial hair removal treatments, and the results and care have kept me coming back. Today, I was treated by Mia, and even as a long-time client, she didn't cut corners. She took the time to thoroughly explain the treatment process, ensured I was comfortable, and paid close attention to detail in my treatment area. That level of care and precision truly stands out. Mia was outstanding--knowledgeable, detailed, and intentional in her work. If you're considering laser hair removal, especially with a long-term investment like a lifetime plan, this location delivers both results and professionalism every single time.

I'm extremely disappointed with my experience at this location. The service was rushed and…read moreimpersonal, with little to no communication throughout the appointment. The technician did not check in at any point to see if I needed a break or had concerns. I received a full face and neck laser treatment that was completed in approximately five minutes, which felt inadequate and careless for the service provided. The entire experience felt transactional, more like a drive-through than a professional laser clinic. Customer service and attention to detail were severely lacking. This experience did not meet the standard I would expect from a business offering laser treatments.

Had my first facial today from Rachel! I was a little nervous (I don't know why), but it was an…read moreamazing experience. I was given a consultation on my skin which was followed by the signature Eden facial to address my own personal skin concerns. Not only did she focus on my face, but she also applied product and massaged my neck and décolleté which was a nice addition to the facial. The entire experience was so relaxing from the cleansing to the extractions. But most importantly, my skin looked so bright, plump and hydrated when she finished. I can't wait for my next one in 4-6 weeks.

I'm not shy. I'll tell you that I've been getting botox since I was 23. And well worth it I might…read moreadd. Because I don't mean to self-congratulate, but no one thinks I'm about to be 31 when they first meet me...they think it is more like 25 and that is all thanks to botox (and Terri). My favorite thing about Terri is that she doesn't overdo it. She's told me "no" more than a few times because she's the expert and doesn't want me to look like one of those Beverly Hills Housewives. Does it hurt? A little...but not as much as wrinkles would. So go ahead, make that appointment. You know you want to.

I came to BYMS during summer. I wanted information on body sculpting. I had health issues in the…read morepast and needed to loose 15lbs after being diagnosed with thyroid desease. I was not overweight but I was not happy with the extra 15lbs in my body. Once I started my medication, life changing style and exercise and I met my weight goal. I notice my abdomen area needed work. I tried the exercises to tone up but it was not working. I assumed it was also my previous pregnancies that had to play a role on my abdomen. I came around BYMS on Yelp and google. I decided to schedule a free consultation. The owner saw me, explained about body sculpting and I truly liked that she was real honest about this not being a magic potion. That it was not targeted for overweight people but to those who needed help in certain areas of their body. She explain to me that I was a perfect candidate. I weight 120lbs when I started. Now I weight 115. And the final results are not done yet. I did two body sculpting sessions and by the end of October I should see more improvements in my area. I'm a truly satisfied customer!!

Well, I am turning this business into the BBB. I paid $5000 and $195 for Venus, for Lori Fisk said…read morefor rest of life. Should have and actually had thought, I bet she comes up with a reason to cancel what she told me. And she did. Let me come in to find they had retired that particular machine. Then wanted $4000 something for something new. She took out me a credit card info to get the $5000, I didn't ask for since it was a supposed free consultation. So I wasn't going to go that route and took it out of my IRA. Now she wants to offer me a lunch facial for the $195 everytime. That is NOT the same thing. Cheaper, not the lazer of Venus I wanted something comparable and asked. Have heard NOTHING!!! I'm hurt and won't be back. I want other's to know what Lori Fisk & her husband do while loving to portray their yacht. Buyer be wear. To me I've been scammed. It's taken me a while to finally put this on here and go to BBB. Thank you, Loretta Ruddle

Lovely spacious office. Awesome service from Gina! Highly recommend them to anyone new to cosmetic…read moreneeds or body sculpting. They seem to have it all

At first, this place was really amazing. Unfortunately I went to Ashley and had some Neogen laser…read moreand Scarlet Tightening on my face. I asked Ashley to only do the areas where I requested. I wanted a little corner of my eye. I told her not to touch the rest of my eye. Ashley outright ignored my request. While I was on nitrous, she went across my whole left eye. I have to go see a surgeon now. My fat has been completely destroyed and my eyebrow is hanging down. I am devastated. It's been more than a year and I don't like wearing eye make up anymore, and I am very self-conscious. Do not go to Ashley! She will do whatever she wants and not listen to you and destroy your self-esteem.

Pleasant voice call with front desk personnel Great…read morecustomer service 5 stars for one-one customer service Very informative- from the information provided I found out about a hair product vitamin and hair serum Curbside pickup is available I look forward to try out the products!

Renee's and her staff are professional and excellent customer service! I know Renee loves her work…read moreand family and she is a rare find especially since I moved from California and feel very fortunate finding her and her staff.

I had a complete successful laser hair removal package almost 10 years ago and the results are…read morestill in tact.

Attempted to get a response from the email like the response said and there has been nothing. Do…read morenot even think that whoever is answering these actually cares. Been calling the headquarters customer service who said they were looking into this and had complaints against this location and crickets. This is definitely a huge scam. GO TO anywhere else.

Friendly, fast service for a tattoo removal consultation. I was able to even get my first treatment…read morethe same day! Excited to have received a great deal on a session package and can already see some results after only one treatment.

I am in love with this spa! It is so open, clean and amazing! I felt like I am walking into a spa…read morein Hollywood when I come in! I recommend Amber jo, Kerri and Laurie for all your injection and laser needs! All of the staff is so kind! They have a Great team! I would never go anywhere else. You are greeted with kindness like you are family as soon as you enter. I absolutely love Memphis laser clinic.

Wonderful staff, super friendly. great customer service. Owner and management always willing to…read moreassist me in anyway they can. I have been a client at Mona Esthetics for several years. I have always had the best experience, there really is something different about the quality of service that is provided by the staff here. They make you feel like family. While listening to your needs they are great at delivering the products and service to the highest quality! Experience is every thing and results are achievable at Mona Spa and Laser of Memphis. ~Jule Burch

Do not go to this place. They permanently scarred my face with Ultherapy. In addition, to pock…read moremarks all over what was once beautiful smooth skin the procedure did not even correct or improve the condition that I had it for. When I asked them to provide me a copy of the paperwork that I signed before I had the procedure, they refused to give it to me insisting I could not get anything unless a doctor requested it. Mona herself even accused me of acting 'entitled' as if it were a dirty word to be entitled to a piece of paper with your own name on it. And at no point despite all of the above did they even offer to refund my money. Which was a nice chunk of change.

This was my first visit to EXC and I am so impressed. i ordered full leg wax. its sognifigantly…read morecheaper than Goulds at EWC, everyone was super kind and positive. They saw me right away. Ashley made me so comfortable and she does quality work.

Shakira is the best and always does a fantastic job on my eyebrows and delivers outstanding…read morecustomer service. Request her for your next appointment.