Leaving Jade Spa and will not be back. My entire service was rushed and aggressive. From the time I entered until the time I was done. I never had a massage done with such speed instead of Effleurage and a gliding massage technique. It was like a kid spreading oil all over my back and going insane. I couldn't wait until my hour was OVER! My appt was at 5:00 and the place closed at 9pm so I'm not sure why the lady was rushing. Today made my third visit and I didn't enjoy it at all. I paid for a hour full body massage , I really needed to relax and the masseuse "Lucy" didn't help at all. I have a port in my left shoulder and a surgical cut near my right breast. My arms was pulled in all different direction and extended so far back. No way I could relax! Please take intoconsideration your clients, we choose YOU! Lucy answered her phone twice in the middle of my massage to make appointments. I've been to many places but never experienced anything like this. I was in room 3 directly behind the reception desk and waiting room. I posted a photo of inside room 3 and at the very top on the opposite side of the room is the waiting room/ clerk desk upon entering. The clerk desk is directly behind the wall with the top of the ceiling open. I heard every single client that came in. Music is in the waiting area but none in the room where the massages are being done, therefore you can hear everything clear. Room 3 didn't have a sink in it but I heard running water from the sink outside the room as if it was in the inside.
Lucy left the room twice for hot towels and rocks. I was laying on the bed with just a towel when she walked out. Please invest in top sheets. Anyway, she put warm wet rocks on my back which made me very uncomfortable. The Masseuse said that she had to run water on the stones bc they were hot. She didn't try to dry them with a towel before putting them on my back. I did pay for a deep tissue massage which was very intense/ aggressive. I did tell her 3/4 times to ease up. I pray I don't wake up sore or bruised. When I got ready to exit the front door, Lucy asked me did I leave her some tip. I think it's just RUDE to ask someone for a tip especially after a horrible service. I usually tip $20 or more depending on services. The only tip I can give is this honest review. Do better before you run this place in the ground.
go on Jade website and you will see pictures of the clerk desk, room 3 is directly behind the desk. read more