So, I've been going to Jac's for about 8 years. In the past year, I go in there for breakfast at least once a week, sometimes twice. About a month ago, I ordered eggs florentine with a side of ham. My order came with the ham under the eggs. I know it doesn't seem like much, but I'm one of those people who doesn't like my food touching.... lol. So, I asked that they just take the ham off and give me a piece of ham on the side. NO big deal, right? So I got that. I've been there about four times since. I've noticed lately that the food has really gone downhill, but I still go and hope for the best. There is a new woman behind the counter who never gets mine or my friend's order right, but we just eat it anyway. Well, today we went in and I ordered two eggs, OVER EASY ON a bagel with a side of bacon. I got my order. It was a bagel sandwich with a side of bacon. The eggs were cooked all the way through and the bagel was dry. I politely went up to the counter and asked for new eggs. I didn't say anything about the "sandwich" i just asked if I could have new eggs, over easy, and that I will gladly keep the same bagel. All of a sudden the cook (who I found out is also the owner) came out, literally charged at me and said that my eggs were over easy and what was my problem. I stated that they were not over easy, that they were cooked through. He actually yelled at me and went back and got the eggs and practically shoved the plate in my face and said, how do you want them, these are over easy... i was shocked and totally embarrassed. I told him that "over easy" eggs are not cooked through. He yelled at me and said, "you should have ordered "runny eggs" or eggs "lightly over easy". I calmly said, "just make them so that the yoke is not cooked through, no matter what you'd call it".... he stormed away, still yelling at me. The woman at the table next to me said, "wow, they are never like that in here". I told her that I knew, that I was a frequent customer. So I went up to the cook and I said, why are you so angry? he said to me, "the last time you were here, you sent your order back because your ham was under your florentine." I've been there at least four times since, and I couldn't believe he even remembered that, but I stated that what I wanted that day was a SIDE of ham... he told me to "beat it." WTF??? I went to the counter to ask for the owner's name and number. The girl behind the counter told me he IS the owner. I went back and told him that he should be ashamed of himself, he's a business owner and he is treating a customer like that. He told me to take a hike. I should have told him that I have been in his place HUNDREDS of time, and have never sent anything back, even when the order was WRONG, except for that one time. I think he's gotten a little too big for his britches. I will NEVER go back there, and I hope that anyone who reads this thinks twice before sending a WRONG order back, unless they want to be belittled and embarrassed in front of a restaurant full of people. I was totally embarrassed and humiliated. I can't even believe that happened. It leaves me wondering.... if he orders a rare steak at a restaurant and it comes back well-done, would he NOT send it back??? He's a total ass and I hope his business goes down hill.... read more