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    Jacqueline Chan, DO

    4.3 (8 reviews)
    Closed 9:00 am - 5:00 pm

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    Carbon Health - Waiting area

    Carbon Health

    2.1(56 reviews)
    1.6 mi

    I cannot recommend Colette Caldwell, PA highly enough. After seeing two orthopedic surgeons and my…read moreprimary care physician, all of whom believed my injury was related to my ankle, Colette correctly diagnosed a severely broken foot within five minutes of evaluating me -- something that had been completely missed for weeks. She immediately recognized key clinical signs that had been documented in every prior visit but never fully addressed. In particular, she identified that my foot being cold to the touch was not due to recent icing (as previously assumed), but instead a more serious issue directly related to the misdiagnosed injury. That level of insight, pattern recognition, and clinical intuition was remarkable. Beyond her diagnostic skill, Colette was attentive, decisive, and compassionate. She listened carefully, connected the dots quickly, and explained everything clearly, which was incredibly reassuring after such a frustrating and overwhelming experience. Colette quite literally changed the trajectory of my care. If you are looking for someone who truly understands what they're seeing -- and who will advocate for you when something isn't right -- she is exceptional.

    Taylor in Urgent Care is an absolute gem. I had a very challenging experience recently and she has…read moreguided me every step of the difficult way. My best friend is now having an issue and I suggested Taylor for his care and she is also going above and beyond for him. Her bedside manner is top tier, she listens and truly cares. Taylor thank you for restoring my faith in the healthcare system!

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    Pain Medicine Consultants - Dr. Ruben Kalra, M.D.

    Pain Medicine Consultants

    3.8(16 reviews)
    0.8 mi

    I really wanted to love this place. I think the doctor is very cutting edge and offers great…read moretreatments. He has a good bed side manner. I felt hopeful after my first meeting with him. However, the way this office is run with communication is just terrible. I read the reviews about this but figured they must have worked this out by now, but they have not. There is no way to email them, and I have spent countless amounts of my time on hold, talking to answering services even during the day, and calls not returned, messages not received. I am rarely able to reach a human when I call them even during office hours. I have called five times in last few days during office hours and I am just on hold for 15 minutes listening to music and then it just hangs up on me, with no way to even leave a message. I have resorted to thinking I am going to have to actually drive there and physically go into the office to actually reach someone, but I do not have time to do this. When I was able to leave a message, they would repeatedly call me back on a really old number that goes to someone else after I corrected it 4 different times with the answering service and the office and told them my correct number, they still continue to call me on the wrong number. The first day I walked into the office in level 9 pain, the woman at the desk literally did not even look up at me or say hi. I just stood there looking at her right in front of her for a few minutes and then asked her if she could help me. She seemed totally annoyed that I was there and she had to deal with me. Not a great first impression when you walk in with a lot of pain. Thankfully the doctor and the PA were nice. My first apt was over $800 and was very quick with the doctor and my insurance only paid half. It seems impossible to get accurate insurance info, they tell me something has been approved, I call my insurance, they said it has not been approved. I am terrified to get anything else done here because of how expensive their fees are and not knowing what kind of bill I will get and can't get any clear pricing ahead of time for treatments. There is another pain doctor in San Rafael that does the same cutting edge treatments but is MUCH less expensive and very clear with treatment costs. The same first office visit with him was $60 copay, here it was $800 but both doctors are in network for me and same type of visit. I don't understand how the pricing can be so different for a first visit or for the same exact treatments. Their communication system and not being able to ever talk to the doctor unless you have a very expensive meeting with him months away just does not work for me. When you are in pain having to wait many months for an apt or weeks of back and forth calls to reach anyone feels unbearable. I tried to stick it out but the communication issues and lack of clear info is just causing me so much stress. I think this doctor is really good at what he does, and I think he offers the best cutting edge treatments, but I just could not handle the way the office/ finances/ and communication is done here. I did not feel taken care of at all and every time I need to call them it turns into such a long very stressful ordeal with so many back and forth messages with physician assistants because they are never available when I try to call and there is no way to email them, and they continue to call me at an old number. And most of the time there is no way to even leave a message. I have spent hours trying to reach someone at this office only to be on hold and then disconnected. I ask them to call me back to confirm they got my message to cancel an apt and they do not call back. So it is just weeks of messages back and forth unable to actually reach them and no way to talk to the doctor if you have any questions. This is not good for people who are in chronic pain. So much of this could be eliminated if they just had email. Such poor management. Really frustrating experience as a patient in pain to go through. The opposite of a smooth experience. It's too bad because I do think they do offer really helpful treatments for patients in pain, but I have given up on this place.

    He is an amazing doctor, extensive knowledge, willing to help with all aspects of my pain and how…read moreit affects my life! Very caring staff as well.

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    Jacqueline Chan, DO - osteopathicphysicians - Updated May 2026

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