Jim worked well with the insurance companies involved. He took photos of the damage and sent them to my insurance company to justify repair costs. The car was repaired in a timely manner as he said it would. He took the time to explain to me all that was repaired and showed me the photos. My husband and I highly recommend this shop. read more

In the last few last years we have brought three vehicles for repairs. They all turned out great and was done on time as stated. Would highly recommend him!! read more

The right, front portion of my bumper had been pulled off when I was in the mall a week ago. As a teacher, it's hard to get in for servicing when not on a weekend or late in the afternoon. Jacobs Collision worked with me so I could bring my car by on a Friday afternoon and was able to fix it in next to no time. They were kind, flexible, and I couldn't have asked for better service. Truly genuine, nice, and honest people. read more

Excellent service. Attitude of 'Can Do' and they did a great job on my car. They know what they're doing. Would definitely recommend them.

Jim and his team offer very responsive service. They handle the insurance companies for you.One time Jim got an insurance company to pay us more than they originally offered(the car was totaled). He got us a fair deal. I had to have some work done on my car once that wasn't covered by insurance and they did it for a very fair price. They have a clean comfortable front office. You can see them on Saturdays by appointment, which was helpful to me because of my work hours. They guarantee their work. One time we had an A/C problem about a year after a repair and we took it in and they handled it at no cost. I have dealt with them a number of times and will continue to use them in the future. read more

I got into a pretty bad wreck on my way to work and was understandably both upset and scared. I felt very reassured when I got my car towed to Jacob's Autobody, and Brian was super helpful and made me feel much better about the whole situation. They recommended a rental car service and called to help me set that up before I got there, updated me daily on my repairs, and helped me with my deductible. I was very grateful to receive their help as the cost of the rental car added up quickly. Overall I had a wonderful experience with Jacob's and will continue to go there for all of my auto body repairs! read more

Owner Cares alot about what we think and I think thats great thanks Jacobs Auto body

My car had been in a minor accident, and we decided to leave it in Jim's capable hands to repair it. Best decision ever! He worked with us to find a convenient time for the repairs to be done, and finished right on schedule. I would highly recommend Jacob's for any auto body needs! read more

I was recently in Vacaville on a business trip that was mixed with some pleasure when I had a minor accident driving a friend's car that I borrowed while I was in town. You can imagine how horrible I felt damaging a friend's car, but the guys at Jacob's Auto Body not only made my friend's car look new in record time, but their knowledge and friendly professionalism made me feel better about what I'd done in the process They were clear in their estimate, precise in their time line to get the car road-worthy again, and they didn't have any "surprise" charges like I've experienced elsewhere. These guys got the car in and out of the shop in record time, kept the insurance adjuster at bay (and we know what drama they usually stir up), and did it all at a price that was super competitive. I only wish they would open a shop in my home town. read more

After receiving a quote from another body shop that just didn't feel right, I called Jacobs Auto Body after a friend told me about them, I'm so glad I called, from the initial contact with Jacob and later Brian I knew I was in the right shop! Their customer service is impeccable! Jacob assessed my vehicle and gave me a few options to consider, ( whether it was going to be an insurance claim or not, whether I was interested in using clean used parts or new parts) all of which I never considered. Brian kept me up to date on the progress of my vehicle which I very much appreciated. I feel Jacobs Auto Body offered me fair pricing, above standard workmanship and all around great service! I highly recommend these guys! read more

My twelve-year-old, 179,000-mile Camry needed the roof, trunk lid and rear bumper repainted due to the brutal sun exposure of the Sacramento Valley. Needless to say, I didn't want to sink a whole lot of money into the old girl. Since I wanted only part of the car painted, it was important to find a shop which could skillfully blend the repair into the existing finish. I am extremely picky and I know what a proper paint job looks like. Jacob's Auto Body's staff did a fantastic job. The color match is spot-on. The car was ready a day earlier than promised. What more could you ask for? Highly recommended! read more

I had an excellent experience working with Brian at Jacob's Auto Body & Customizing after a less than excellent collision with a wild turkey on Hwy 80. My 2013 VW Jetta needed over $7,000 of front end repairs and replacement parts. Brian was always available when I called, plus he informed me if he had concerns due to insurance coverage for parts. Not only did he provide timely service for me since I live out of area, but he also reduced my deductible out-of-pocket expense. A/M parts were covered by the insurance company which were inadequate to repair my car in excellent condition. Brian was able to get the critical OEM parts to make my car look new (including the hood), even taking care of the expense of a couple of OEM parts himself. I picked up my car last Friday and it was repaired impeccably. The paint looks wonderful and although I have driven my car many miles it looks new. Finally, Jacobs guarantees their work for the life of the car. I highly recommend this shop if you have a need for body repair work in the Vacaville area. Gratitude... read more

Well what can I say about Jacob's Collision besides their great quality work? I have to say from a scale of 1 thru 10 I'd give them a solid 20!! They went definitely went the extra mile and treated me like family! Brian exceeded my expectations, he fully explained the paperwork and work process perfectly to me until I fully understood and also went above and beyond and dealt with the insurance issues that I know no other person would've dealt with. Brian really made me feel like I just wasn't a costumer but family! So thank you Brain for the great costumer service and support and to Jim and the auto body team for making my vehicle look like I just pulled it out the lot!! Excellent job guys read more

Truck sold minor flaws no longer an issue,I would delete this review but I don't know how. Good luck!

Why was my review removed? I say this that I had nothing but issues with this shop. I had to return my truck three times and even then they truck still is not back to its original state. Also there was a dent they never fixed on the cab and I mentioned to the owner twice and he informed me this will get fixed when I brought it back the last time. I had sanding scratches that are still visible to this day and this shop seemed that they were tired of dealing with me. At first I was OK this shop is good but once they started to do all the work and the imperfections showed up it seemed they didn't want to fix them. At this point I would not trust this shop at all especially now they removed my comment. Why I don't know. read more

My car was vandalized and Jim walked me through the daunting process of getting my car repaired. Brian and Jim from Jacob's Auto Body were very thorough and provided excellent customer service. I would highly recommend Jacob's Auto Body. read more

I recently scratched my hood on my new Tacoma pickup truck, and was very anxious to get it repaired. I took it to the dealer found out they didn't have the touch up paint, I received a recommendation to go to Jacob's Auto Body. I spoke with James when I arrived and he was wonderful, and I scheduled an appointment. The friendly staff greeted me at my appointment and they touched up the hood as I waited. Their work and performance was professional, they explained what they did and how to care for the paint job.I highly recommend them and will remember them in the future. read more