All I can say is "Wow!" The customer service (Brenda!) was beyond helpful. Our church needed new…read moreplanters and Brenda ordered them, contacted me when they came in, and made sure they would be loaded into my car. In a world where customer service is rare, this was a pleasant experience! Thank you!

Normally a good experience but last few times has been annoying...... Tuesday: Dropped in twice…read moreto get a sharpened mower blade I pre-paid for.. it was busy at the pro- counter( only one guy there working with the line) so came back laster.. 2nd time back- got the blade & some chrome polish that rang up 3 bucks more than what was advertised on the shelf. I didnt notice until walking to the car. I waited in line for a $3 credit to my CC. Today, sent my house mate up to get a can of starter fluid to help get the mower running. She came back with a can of Gumout without the straw. She was told didnt need the straw - really ? A hardware associate thinks starter fluid does need the straw ? ROFL. That was the whole reason sending her up there.. if I needed to search out a straw I would have used the half can of starter fluid I already had........ she went back to return and it was a PITA so she just split. Ya'll need to get it together........... Mayfield use to be consistently top notch and now?,,,,,,,,,,, it's hit or miss and lately..........miss. I'm writing this to give constructive feedback not to dog you all......... I want you to succeed because I like the store........until lately.

I'm a fan of Shep's Midtown Ace and Ace Hardware stores in general. As opposed to big box home…read moreimprovement retailers like Home Depot and Lowe's, Ace stores are smaller and really exude a more genuine and authentic neighborhood feel. Generally, I've found the folks at Ace to be more accessible, knowledgeable, and helpful than those at the bigger stores. Shep's Midtown Ace is no exception. Shep's Midtown Ace opened in January 2015. I watched from across the street, from inside my dentist's office, as this place came together. It's certainly one of the nicest-looking Ace stores I've seen to date, especially in terms of its facade. Like other urban and in-town Ace stores, they efficiently pack a lot of useful inventory into the store. This one has two levels. The store is located at the corner of Juniper and 7th. Free parking is located inside the deck next door. Enter via Juniper. You don't need to enter any of the gated areas inside the deck. There are street-level spots reserved for Ace customers that will be on your right just after entering the deck. You don't need to grab a parking ticket or anything. I came here needing a tool to replace a recessed light bulb in a high/vaulted ceiling (about 14 feet high). Shortly after I entered the store, an employee greeted me and asked me if I needed help finding anything. I told him what I needed and he told me exactly where I could find it in the lighting section upstairs. The bulb changing kit has a telescoping pole that extends to 11 feet and three attachments: one for recessed and track lighting (a suction), one for standard incandescent bulbs, and one for floodlights. It cost $27.21 after tax which I thought was a little pricey, but not excessive (otherwise, I wouldn't have bought it). I was satisfied with my experience and will definitely return. I like this and the other Ace Hardware near me (Bates Ace Hardware on Howell Mill) about the same. They're both good.

I have been to Shep's Ace a few times now since I moved in nearby. Every time I come in somebody…read moregreets me near the door and asks if I have any questions or need help finding anything. I recently went in for advice on how to mount a tv into metal studs and Mark talked me through the different options I had and gave me his recommendations afterwards - it was all I could've asked for and more. I definitely recommend coming in for all of your handy needs. Plus they have free parking right around the corner!

Associates very attentive. Always have great customer service & clean. Was cheaper to get keys made…read morehere than that place that big place that starts with a W. Only reason not a 4 is the entrance/exit isn't the best.

Smaller store, clean, greeted upon arrival, very helpful associates, customer service oriented.read more

ACE IS THE BEST!!! Ace is usually my go to for hardware supplies, but they were closed on Sunday. I…read morewent to the 2 popular big box stores and could not find one employee to help me. I was looking for a component to fit a chandelier, and even brought the fixtures to make it easier for the associates. With no assistance; I purchased parts that I felt could work... wrong. Went to Ace in East Point and got assistance immediately. Tommy was so patient and helpful. From now on I will save my time, money, and peace. I don't mind the Sunday closing. I will plan accordingly. Thanks ACE for valuing the customer.

Ace's staff is superb. Knowledgeable and friendly. Compare this to any experience at L or HD…read more Every year they sell our community's community cat charity calendar and they always sell out. You can depend on Ace for sure. Thanks, Robert and staff!

The employees at this location truly operate by the value- The helpful place. This is a smaller…read morelocation but neatly organized, with everything one would need for their home project diy or pro. The staff is attentive and provide valuable insight. I walked in looking for sand paper like a rookie and picked one that goes like a belt on the tool however I was looking to use it by hand. The staff members approached me and helped me pick the right one with correct coarseness for my project. The checkout process was a breeze and they helped me learn and signup for their rewards program. I'm glad this is my neighborhood Ace Hardware. There is ample of parking besides the store. It can be seen from regular traffic. They offer plastic free packaging. Shopping is a pleasure here, kudos to staff and a management.

On May 6, 2025, I stopped into this establishment to purchase some black spray paint for an art…read moreproject. I am an African-American male in his early 60s. I usually dress in a suit; that's how I was brought up to always look your best. As I am being rung out at the register, the cashier, a middle-aged Caucasian male, looks at me and says, "Your address awfully nice for going out tagging." Then he chuckled. I found this to be highly offensive when I called him out on it. He responded well: " I don't see anything wrong with it. I was just making a joke." I informed him that words hurt, and if I were a Caucasian male, he would not have made that statement. Due to my experience, I will never go back to this or any Ace Hardware's

I love this place. They are BEYOND helpful. I've been here multiple times as I moved and needed…read morehelp with many projects. Sometimes I'd get 20 minutes of help when I only ended up purchasing $2 worth of screws. Their vibes are flawless, music is great, cats are friendly. 10/10.

This Intown Ace Hardware in Virginia-Highland is rated very high on Yelp for a reason: outstanding…read morecustomer service. During my visit, it seemed everywhere I turned, an employee was there to greet me and ask me if I needed anything. As I approached the key stand to get some keys cut, there were two employees ready to help. Shout-out to super-friendly Sahil for proactively asking me about my keys as soon as I pulled them out of my pocket. She let me know what my options were and I chose to have three standard keys cut at $2.98 each. Three total rang up to $9.74 after tax. Sahil told me this is the "fun" Ace Hardware and I could see why. The staff trended younger and more "hip." I'm a fan of Ace Hardware in general because each store feels like a small, local, and unique business. This one especially so. It's popular among locals with a strong sense of neighborhood and community. And, like other city Ace Hardware stores, it was densely-packed with all sorts of useful hardware and garden items. If you've never visited this location before, be sure to check out the beautiful plant room. They have a good selection of plants and a big wall of seeds. They even sell King of Pops here. Limited free parking is available on-site. I visited during a peak time and was able to snag a spot. If no spots are available, just park on Drewry St NE (also free). The lot is reserved for Intown Ace customers only.

Great local place, very helpful except returning items, that takes a minute. I haven't compared…read moreprices to Orange and blue and seems like they are comparable. If you're close go, most times there is someone to help you.

I like Home Depot and Lowe's but Ace has a special place in my heart with a hometown feel and way…read morebetter customer service. Another advantage they have is the grilling spices and utilities are top notch.