You won't find anyone better! They are prompt, dependable and affordable and take a whole lot of…read morestress out of traveling.

I would give 0 stars, if it allowed. I never received a…read moreconfirmation email, nor a reply to a phone call and email to inquire about pricing. I made alternate transportation arrangements because my reservation was not confirmed. The day of my departure, I received a call from the driver, saying he was at my house. He described the wrong house and provided me with the main contact line to inquire about my reservation. I called three times before I was able to speak with a human. They said my reservation was confirmed and then emailed me the receipt of the charge they applied to my card - that morning - not prior. No emails were in my spam, so I did not miss any communication, they failed to confirm and still charged a ridiculous fee for a short distance that was never driven. Beware of this company. They will not confirm and leave you wondering, then immediately they are able to find your email to process a payment after your unconfirmed pickup time (and who knows what location). They also hung up on me when I asked what email they sent the confirmation to. Better off with any other company. Should have known better with all of the spelling/grammar errors on the website that details are not their forte.

Had a rough start to finding where to catch the bus at DTW... Not in anyway Michigan Flyer's issue…read moreas DTW doesn't allow signage. Lots of busses, scheduled about every hour, super convenient. Drivers and office staff were awesome.

drivers are very unfriendly , unprofessional and rude. this is the last time I am using this…read moreservice. They accused me of leaving my bag unattended. I was about 5 yards away from it, waiting for bus driver to show up. He was chatting with other drivers at different bus.

They came and got me soon and kept me informed me while I waited for cab real happy with themread more

Took 6 months to get back to me about a ride Not very prompt and it shouldn't take six months to…read moreget back to somebody after a message

It's a great airport, comfortable, with interesting shops. We always take a car service so I don't…read moreknow the parking situation.

I would highly recommend DTW Detroit Airport Car for your transportation needs. Don't let the name…read morefool you into just airport service, they offer more. I had to return to Michigan for a funeral and was looking for two SUVs to transport my family throughout the day. DTW Detroit Airport Car was the first to respond, the least expensive - several hundreds less, and the most communicative through Yelp, text, email or phone. The drivers were great, professional and helped our family in a time of need. Next time I need vehicle transportation while in Michigan, I would contact them first!

Ott Limos arrived early & waited with me as my checked luggage arrived. The driver was…read moreprofessional, clean, & courteous. I will definitely use Ott Limousines again with their fair pricing & excellent service.

We purchased a ride to the Airport for my daughter and husband going Europe on their honeymoon …read more The driver never showed up. We had to call and she was lost. We told her we would meet her and she said she cancelled their ride. They almost missed their flight and we had to rush them 45 minutes to the airport, William never ever initiated anything!! I had to ask for an apology, and here we are months later no refund. He said they switched companies and would try to process and every time I asked for an update nothing. Today when I notified him I would do a review and file a case to get our refund he said he will prepare his lawsuit against us. This is not a good businessman. He should have taken care of this that day to process a refund and calling us with updates. I have never written a bad review before but it is clear he has never had any intention of returning our money . How disappointing that there are people in business that don't know the word Customer Service and doesn't care we are out dollars. I see his responses never his fault with other clients who complain. A real professional would accept the mistake happened and pay us back. PLEASE DO NOT USE THIS COMPANY. SOUNDS LIKE IF ALL GOES ALRIGHT THATS GREAT BUT IF THEY DON'T SHOW UP AND YOU PRE PAID, YOUR OUT OF LUCK He responded on google and said we could have reported in 12/2024. He doesn't even know the facts, we paid in December for a May Drive. Didn't know they wouldn't show up.

The driver hit a truck in the parking lot. Then was clocked at 83 mph driving to the destination…read moreand 90 mph driving home. The driver ran out of gas 1/2 mile from the final destination and let 13 people walk in the tuxes, prom dresses & high heels the rest of the way. When we called to speak to the owner, he was rude and stated "I am sitting here in my underwear" and told me he would "just not answer his phone". He has refused all calls since and not returned any calls as promised. Bad and unsafe business!!!

I would do zero stars if I could. Absolutely terrible. My brother-in-law rented a range rover limo…read morefor his and my sisters wedding and reached out to the business multiple times to confirm the rental. When he finally received an answer the employee was very rude. He then was informed a week before the wedding that the range rover limo was already reserved by someone else, although the employee who was rude to him had confirmed that it was reserved for my brother-in-law. They then reserved a bus, and an hour before we were to head to the ceremony my brother texted to confirm that we were to be picked up at 2. He received a text back that said the bus was broken down and they would not be able to pick us up. This was an hour before we were suppose to leave for the wedding and two hours before the ceremony. This place is unreliable, and unprofessional, they should no longer be in business. Do not give them your money, because not only will they not perform the service you paid for, they will not give you your money back.