1. Jack's Prime Cleaners

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Sherman Oaks, CA

Jack's Prime Cleaners

4.7 (94 reviews)
Open • 7:00 am - 6:00 pm

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Services - Jack's Prime Cleaners

Dry cleaning

Stain treatment

Clothing alterations

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Recommended Reviews - Jack's Prime Cleaners

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Reviews With Photos

Carla B.

I highly recommend Jack's prime cleaners The staff are very helpful welcoming and warm Jack the Owener is the best he is always there to take care of our needs

I cannot say enough wonderful things about Sada, who does alterations at Jack's Prime! Not only does she do perfect alterations, she is creative and talented! We took my plain black dress and completely transformed it for my Beatle's themed gala by putting a row of daisy's around the empire waist and the neckline-- all her idea. The result was classy and beautiful. I've been going to Sada for at least 10 years, and keep following her around wherever she works. And by the way, she is the sweetest and kindest person as well!

The worst , rude , disrespectful customer service I've ever seen in a business in my life. I'm a medical professional and I took my scrub for dry cleaning here. They gave it back to me on a hanger and cover , looked like it's done and charged me more. Than anywhere else! My pans was completely dirty!!! They couldn't clean it up and they've never told me they couldn't get the job done!! Instead they charged me and even though I returned my pants to them and nicely asked them why they charged me when they didn't get it done?! The young guy started to shout out in front of all people there and disrespected a woman to the max!! I could not believe how he treated a customer!!! I've not seen that in my life! I should have call police!!!!! I just left and he even came to the door screaming !!! I'll report them for sure!!! Please do respect yourself and never ever use them!!!

Lea L.

Been using them for a few months and very happy with the service. My clothes always look brand new!! They also do alterations like fixing a zipper. Thankful

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1 year ago

Always great service and job well done. Easy parking. Alterations are quick and reasonable.

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1 year ago

Highly recommend. Despite moving away from the area, we still make the drive to Jack's for our dry cleaning!!

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2 years ago

Over priced for alterations. I have a lot of business but I will drive to Hollywood before I do that again

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2 years ago

Just picked up my dress I needed altered quickly for an event. They did wonderful job, fits perfect!

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3 years ago

My first experience was amazing! On time (early actually) and sent me a text to let me know it was ready. $37 for a suit and silk dress.

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8 years ago

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Ask the Community - Jack's Prime Cleaners

Can you see a patch on a baseball hat? If so, What would the price be?

$8 Thank you

How much does it cost to have pants hemmed?

Hy Tymera -- I've had more than 10 pair hemmed by Jack's, and whether they were lined or not, each was $10. They also did a very nice job.

View All 15 Questions

Review Highlights - Jack's Prime Cleaners

“And customer service is excellent - really friendly and welcoming.”

Mentioned in 3 reviews

Read more highlights

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This review is long overdue…read more I was looking for somewhere that could quickly turn around cleaning of down blankets and pillows... but that would go easy on the cleaning solution because often times when you get down cleaned - it has a very distinct chemical smell to it that makes it a bit unpleasant to snuggle up in. Hopped onto Yelp and saw the outstanding reviews for this place, so I gave them a call to see what their turnaround time was. I got lucky and got a very honest employee who told me that if I brought it to their location in North Hollywood, it might be a full week, but if I were to drive out to the Glendale Main store l, one could usually get items back within 24 hours if requested. The extra 20 minutes was well worth it - sure enough, they turned everything around within 24 hours... Everything smelled great, was super clean, nicely packaged and sanitized... And I even got a discount as a first time customer which I didn't even know was a possibility - they simply offered it up. Cannot recommend this place highly enough. Especially for high-end blankets, towels, upholstery, and other bedding items that need a good fresh deep clean. Thank you.

Expensive prices and took over 3 weeks to repair a button and tear in my dress. The repair wasn't…read moreflawless like it should've been considering the price. They didn't update me on the status of my dress I had to call them and ask. Poor customer service all around.

Steamer Cleaners - The dress couldn't be more stunning

Steamer Cleaners

(471 reviews)

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I've been using their services for almost a year now. Not a single complaint. Their online app is…read moretruly amazing; you can see a detailed timeline of where your order is in the process. Steamer also notes the brand of each item you've brought in, which would cut down on any possible misplacement. Of course, you get a text when your order is ready and then can let them know you're 'on the way'. The work is terrific. The staff is incredibly friendly and accommodating to your specific time issues. Great work at a fair price and eco friendly. Well done Steamer Cleaners.

Update See Prior Review Below…read more I genuinely cannot believe this response. At no point did anyone tell me that my dress could not be properly altered before altering it. In fact, I specifically asked multiple times whether they were capable of altering this particular dress because of its design, and I was repeatedly reassured that they could. They then altered my dress TWICE, and both times it was crooked. So please stop rewriting what happened to make it sound like I was warned in advance. I was not. If your staff knew they could not properly alter the dress, they should have told me that BEFORE taking scissors to it and damaging it. I did not need or want a "brand new dress." I needed MY EXISTING $345 DRESS TO NOT BE DAMAGED after trusting your business with it. And as anyone reading this can clearly tell, your customer service is honestly ass. Instead of taking accountability for a mistake that happened during YOUR alteration, you and your staff have continued to make excuses, shift blame, and tell different versions of the story. This was not a simple misunderstanding. This was over a WEEK of exhausting back-and-forth conversations over the phone and in person, while I repeatedly tried to get someone to take accountability and give me a straight answer. By the end, I was so mentally exhausted and tired of the ongoing lies and excuses from your staff that I accepted the $200 check and stopped pushing for the full cost of my $345 dress. That does not mean I was satisfied. It means I was tired of dealing with your business. The biggest issue is not even that the alteration went wrong. Mistakes happen. The issue is that when your business makes a mistake, apparently your response is to deny, deflect, blame the customer or the dress, and then publicly act like you did everyone a favor. Take some accountability. Your response to this review has only proven exactly why my experience with your customer service was so horrible.

Ultimate Cleaners - Red carpet in the freshly dry cleaned green dress

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(44 reviews)

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Service is consistent. People are very friendly and helpful. They stand by their work. I've been…read moregoing to Ultimate since it's inception

After being a loyal customer for years due to the convenience of this location near my home, I was…read moreextremely disappointed by the way I was treated today. I sent my husband to pick up my item, and he was charged for an alteration that was never mine. We were told it was a "past due balance," which made no sense as I have never had any outstanding charges. When I called to clarify, the owner, Sheri, admitted there may have been a mistake and that they likely confused me with another customer. However, instead of apologizing, she abruptly said she had customers waiting and could not continue the conversation, telling me I would need to physically return with the card later. I called back an hour later and provided my credit card information for the refund. While she agreed to process it before closing, when I expressed frustration over the inconvenience and their error, her response was, "Maybe you should find a place that makes you happier." What disappointed me most was not the billing mistake itself, but the complete lack of accountability, professionalism, or basic customer care. After 8 years of patronage, I will never return. I expected far better treatment from a business I supported for so long. This place seriously needs better leadership and customer service.

Jack's Prime Cleaners - dryclean - Updated October 2026

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