It was a bit out of my way, but Awl Together responded to my inquiry about making a repair to the…read moreworn collar of my 50 year old leather jacket. They described a repair that would maintain my jacket's usefulness, without breaking my bank account. I had no hesitation paying them in advance and was successful in having the jacket picked up by a 3rd party with no further problems. I appreciated their excellent communication via text messaging. Awl Together Leather is All Good!

I had two designer leather bag handles extended. They have long wait times which is a good sign,…read morethat they have a lot of business. I was happy with the additional leather buckles they added that were close to the original. One part of the stitching started to unravel. They repaired it within 20 minutes. Would recommend!

Consistently great workmanship and service. Have gone here for over 10 years. Nice to have…read morereliable service.

I've been going to this man, Dan, for a very long time and I always impressed with his work, the…read morespeed at which he does the work and the fair price that he charges. If you are looking to have any work done to shoes, boots, belts, saddles, or pretty much anything do yourself a favour and stop in to his place on 56th Ave. You will most certainly not be disappointed.

Great job on couch cushions! Reasonably priced and completed within 24 hours. Now I do not need to…read morebuy a new couch.

The driver's side of my car seat was torn and Daniel repaired it for me and it was better than new!…read moreDaniel and his staff were so friendly and accommodating to my time and schedule! So happy I chose this place. A few weeks later, my leather recliner chair had a pen stain and he got it out with no trace of any repair having been done! I was so relieved I didn't have to buy a new one. Thank you Daniel!

United Automotive had been sending their shipments to Ameri-Canadian Parcel for a year. They were…read moregreat customers. A number of times he didn't have payment & credit was extended. He even showed up on my a day off a few times, but since they were good customers I let it slide. I told him I would wave the Annual Registration fee to show my appreciation for their business. Suddenly they stopped shipping here. Finding another place to do business that may be more convenient or cheaper is certainly acceptable even without notice, that is just good business. But leaving owing a balance and refusing to answer my emails & phone calls is not. Turns out Garrett was out of the country, new employee didn't know what was going on & someone else didn't pass on the message!! All has been rectified. They are still my customers but understandable less volume.

Staff at United Automotive Interiors are great! ICBC was ready to write off my car due to the fact…read morethey could not find an appropriate sunroof. These guys came to my rescue. Totally professional and extremely helpful. Would recommend them in a second - and hope to return to have some interior repair work done on my car. Thank you!

Gave 1 star cause I had to. Purchased my boyfriend a pair of work boots for his birthday at the…read morecost of almost 400.00. He has previously worn tradesman style boots from Red Wing that worked fabulously for him for almost two years. I went in seeking help as I have never purchased these types of shoes before. I was going to purchase him the boots he previously purchased as they were awesome quality, lasted forever and through anything, including all types of weather, and I was conned and convinced into purchasing the King Toe 8" boot instead, as they were described to me as 'better' in every way, shape, and form (literally). I did not mind spending the extra money as I care more about the protection of his feet. I was helped by a gentleman in his 50's, smaller beard, and an injured back or knee, who spoke to me about his long haul career and he was so helpful with information about what worked for him. I expressed this to the manager, Christina, at Red Wing in Langley, BC, who insisted I just made up a whole ass employee, and then insisted I was being helped by another customer as they have never had an employee that fits that description. Less than 5 minutes later, it turns out she 'remembered' that the owner of the store used to long haul, is in his 50's, and supports the store when in BC. I was conned into the more expensive but absolute garbage boots by Trevor, the owner of Red Wing, Langley. Nice! I am not kidding you when I say the boots are falling apart in less than 7 months of wear and unfortunately, Christina has just told us that they are not covered under the warranty as they are not a manufacture defect, simply regular wear and tear. I am wondering how his cheaper and older boots held up almost 4x longer than the more expensive boots I was convinced to purchase. I felt like an idiot in the first place shopping in this store as a 27 year old female, and I was actually really impressed with how I was treated in there. However, the guys (Trevor and Joshua) were so polite because they knew they could drain every dollar they wanted out of me as an uneducated woman who has never purchased a pair of steel toe boots. Purchased November 10, 2022. Boyfriends birthday - December 5th, 2022, first day of wearing the boots. Todays date - July 3, 2023 These boots have lasted no longer than 7 months, and he was accused of just being too rough with them, the stitching is his fault, the soles falling apart are his fault, and the fact that water seeps into them already are his fault. The manager told me a story about a customer who pulled a shoelace on one boot with the other and ripped the whole top portion of his boot off. I'm sorry, but WHAT!? if anyone is stitching leather together, I would fully expect it to be stronger stitching than that. Are heavy duty steel toe work boots meant to take a beating, or no? I'm confident the quality of 'leather' they are using is no better than what you would find at wal-mart; poorly stitched, poorly manufactured. Period. Photos below for you. Might I add, my boyfriend is not in concrete, construction, or anything that could remotely do this kind of damage to a shoe. He drives a tow truck, which is labour intensive, yes, but many hours spent driving. He's been in the industry for 9 years and is 26 years old, he has always invested in proper certified equipment, including his footwear, for years. I expected much much better from Red Wing, especially because he loved his older Red Wing boots. Neither of us will ever buy another pair of shoes from Red Wing.

Impressed with the friendly customer service we received from manager "Christina" ... what a…read moredifference after visiting a local competitor store! (Their staff were rude and unapproachable) Bought (on order) preferred and specific $400+ Red Wing Safety Boots, will purchase insoles upon return for fitting. Needless to say, it was worth the distance to go for the attentive assistance from this Langley Red Wing Store. Both Christina & Josh were very helpful.

Service is terrible. Refused to even look at the shoes I was looking for help with. Have a damaged…read morepair of Chanel Runners I'm looking to have restored and he rudely said no without an apology or recommendation of where to go.

On Saturday November 1st, I went into the "Willowbrook shoe repair" looking for a belt for my son's…read morebirthday. I met a oriental woman, (we had a little hard time understanding each other as she had a strong accent.) running the shop that day and began to look for the right belt. She continuous went into the back of the shop and began yelling in another language. I asked her if they had a return policy because I was unsure of the fit. She informed me there was no refunds. Then she went into the back and continued the yelling. I began to try on the belt to see if it was the right fit as there is no refunds. She then came out from the back and abruptly took the belt and told me "We don't have your size." I have not seen so much disrespect from a shop as I did that day. It was disgusting.