Standard little burger chain. We got burgers, and fries. Decent size burgers but nothing to rave about. Fries seem slightly thicker than standard crinkle and somehow fluffy. I thought they were good, but would have liked the large size to be bigger, seemed more like a medium size. read more

It's good except the last four carry out wasn't recently cooked. Been setting there much too long. Not fresh at all. Likely won't return for round five. read more

The most horrible experience ever. I went to get breakfast on my way to work this morning 7:30am 2/26/26 and I stop at Jack's on North Highland in Jackson TN. First the lady working the window was rude and appeared bothered to wait on me, second, she tells me to park in the first spot in the parking lot to wait for food. The parking lot and line was full of cars waiting for their food. It took 20 minutes for me to get mine and they forgot my coffee and orange juice. The lady says let me go get that then. I waited another 10 minutes!! Finally I just leave because she never came back out. I will never go back to this restaurant and I will inform all those that I know to stay away at all costs. Terrible employees will ruin a business. Just thought you should know. read more

Jack's always has decent food with good prices. The food itself is always good while the staff is hit or miss. You may get friendly or you may get annoyed. Depends on the day. The food itself this day was good and the service was great. Not the cleanest inside always, but this day was decent. read more

Jack's Family Restaurant - Fast Food Near Me - Jackson, Tennessee

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I had never been to Jack's before and I was on a road trip and I always like to try places that I haven't been to so I stopped by. Place was dead, which gave me a little reservation about going and the reviews were kind of mixed. The girl who rang me up was friendly enough but the prices for the portion I got is what was a really good deal. The chicken strips were very good. I would drink them right below Chick-fil-A and Raising Cane's. I also got a burger because it was free when I signed up for the Rewards and the burger was very good. The restaurant and restrooms were clean as well. read more

Jack's Family Restaurant - Menu - Fast Food Near Me - Jackson, Tennessee

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I went in to get the $5 cheeseburger meal and I was told it wasn't available but I could get a chicken meal for $5. I told the manager and the counter lady that it was all over the TV and they just looked at me in silence. We left and my wife looked it up online and it was still advertised. I don't understand how the manager didn't know about it. I have always liked Jack's food but this left a bad taste in my mouth, no pun intended. read more

This was my first time eating at this chain of restaurants. I stopped by around noon on a weekend, was greeted promptly, and received polite service. Upon the recommendation of the manager(?), I ordered the Fried Chicken Deluxe Sandwich. It included a breaded chicken filet with mayonnaise, lettuce, tomatoes, and pickles on a hamburger bun. The piping hot sandwich arrived a few minutes later, and it was delicious! The men's restroom was clean. They even had electrical outlets in the booths and I was able to charge my cellphone! It seems like I've found a good place to stop in the future. read more

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Jack's at Bolivar TN needs a manager that cares about the service & food. I went there 3 times this week & 1st. time I ordered 2 big jacks , one plain & 1 with everything on it to go. I got 2 plain burgers with nothing on both of them, no even cheese, food was cold. 2nd. day, ordered 2 chicken sandwiches & fries, sandwiches had pickles only, sandwiches & fries were cold. 3rd try, ordered 2 two pick chicken dinners. There were only 6 breast, 3 thighs & 3 wings on tray. Girl fixed the food, no biscuits. Food set there 5 minutes, waiting on biscuits. Another worker asked about biscuits, cook took them off top of rack, they were hard & cold. Cook throwed them on top of empty pan, looking mad. Jack's food & service is terrible. We use to eat there 4 times a week. Service & food used to be good! read more

never in my life have i ever encountered as rude of employees as i have this morning at this jacks. the girl at the window could not stop gawking and glaring into the car, and was incredibly rude. i don't mean a little side glare i mean full on eye contact glaring. told us to pull up, so we did. second employee comes out with the food, stops to LEAN forward and look into the car and makes a face at what i presume was the stuffed bear i had with me. absolutely trashy behavior, quit your job if you hate your life that much. don't take it out on everyone else. only giving a two star bc fry salt is fire. read more

The food was not very good, worst chicken tenders ever. Service was poor but the place is clean otherwise I would of only given it 1 star. I'll not be stopping here anymore read more

Stopped tonight for a quick bite to go on a trip home. Food was fresh. Order was right. The best part was the crew. That manager is a gem! She was a working manager. And still interacted with the customers. She made it enjoyable for sure. read more

Good place for a quick bite. Service was timely and friendly - good pricing for what I got. Reminds me of KFC

I've never in my 45 years on this planet seeing a restaurant with floors as dirty as this. Not only did it have mud and dirt throughout the entire lobby but the kitchen area had food and dirt all over the floor. The food was okay Burger was a little cold and the fries were a little under seasoned but with how filthy this restaurant is I gave it one star read more

If you want to play the game of placing your order and placing bets on what you will actually get, this is the place for you. I have yet to get what I actually ordered the last five times I've been there. While I'm sitting eating what I didn't order I will say I gave it 5 too many chances. And today I was the only one there and they still couldn't get it right. This is the Jacks on FE Wright in Jackson TN read more

This was my first time (last I'm sure) and we were very disappointed. What was right: Frys were great. Coke was great. Chicken Fingers were great. What was wrong: Coleslaw was warm, not even a chill. Hamburger was overcooked and dry. Brioche Bun was overheated and crispy crunchy. Strawberry/cheesecake fried pie tasted like neither. I'm sure we won't waste our time at Jacks again. read more

Did not get to try this place because the workers were rude. We just wanted food but we got attitude instead.

I ordered cheese bacon pub fries. This is what I got versus what's advertised. I understand fast food isn't going to look EXACTLY like what's advertised. But I expected cheese and bacon, was that too much to expect? read more

Jack's Family Restaurant - a plate of bacon fries on a checkered tablecloth - Fast Food Near Me - Jackson, Tennessee

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We were on a road trip and stopped here by chance. We got to meet Brandon who is a supervisor of the restaurants. He was so kind and told us about the menu and what is enjoys. We talked and everyone here was so friendly. The food was good. Lots of parking. Lots of choices to eat. Shakes are really good! read more

Was your day really that long or hard that every customer wasn't important enough NOT to smash their foot? The saying goes you eat with your eyes. What you first see determines how your brain will process the taste. It just wasn't that great for me because I couldn't get over the HOT MESS I unwrapped!!!! read more

Jack's Family Restaurant - Fast Food Near Me - Jackson, Tennessee

Staff is rude never going there again told the lady to give me a moment at the drive through and she said ok. Then a few seconds later started screaming hello at me. Food is also terrible got one piece of bacon the food is cold and both orders of grits where watery. Also found hair in my food. read more

Jack's Family Restaurant - Got watery grits and one piece of bacon. - Fast Food Near Me - Jackson, Tennessee

While traveling on I40, this exit is always our stop for the dogs to rest and grab a bite. This was our first time here and it was great! My husband got the double cheeseburger and he said it was terrific! I had the spicy chicken sandwich. I would go here for this sandwich before C-f-A any day!! Great job guys - we will definitely be back! read more

Terrific hand-scooped milkshakes (yes, hand-scooped) This review may be a bit different - but we did not go to Jack's for the food. We went for the Shakes. My wife and I had been told how great the milkshakes are at Jack's. It's true - they are hand-scooped (not a frozen slurpy-type shake) made with real ice-cream. Real ice-cream makes for a better shake, in my opinion. I went the with Chocolate Fudge milkshake, and my wife enjoyed her Strawberry milkshake almost as much as I enjoyed mine. Since we didn't get any burgers, chicken or fries, I cannot comment on those. They did look inviting but we only wanted a shake. I can, however, recommend you get a shake when you go to Jack's, in addition to your meal - you'll be glad you did. read more

Slow drive, staff can't tell bacon from sausage. Order sausage get bacon. Maybe try again in future read more

I'm not sure how this place has been opened, but my rating is solely for the food. It seems like it's low quality breakfast items that is served on a styrofoam plate. The styrofoam plate is what got me, like they actually do that? Anyway, the food is cheap and sadly, lacks flavor, but will get you full. I ordered the combo that comes with everything and choose spicy chicken as my meat. I was happy that the chicken seemed fresh and wasn't old and soggy. The only thing that I was impressed by was the fact that they served real orange juice and not that watered-down cheap stuff that they serve at McDonalds. The guests that dined with me weren't happy with their food either and probably will not return. I'm not saying that it's a bad place and that the food isn't edible, but it wasn't what I was expecting either. read more

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No not ever take took long but they quick to take yo money refunds ain't worth a thing when the food late they jus bring the food when they get ready n take there sweet time getting you your food the drivers could care less read more

Great atmosphere, great people, great food. What more can you ask for? My favorite right now is the New Patty Melts they have had for a few weeks now. Granted it is a little on the "warm" side, but it's still super yummy!! read more

This restaurant absolutely sucks. I have been a few times. The food is always sub par at best. Last time my wife went in, man literally stood at the counter for over 15 minutes before someone took his order. We went there on 8/18/2019. Got an order through drive through and they left out the biscuits. Made the 35 minute round trip back to get what was left out. I pulled up to the window and told the person "y'all left out the biscuits from this order". Her reaction was "I just got here so it wasn't me". I clarified that "y'all" meat Jacks. She got the biscuits and handed me the bag and said "here you go" and walked off. Never will go back to this over rated place again. read more

Ordered a lemonade shake they're advertising but their "machine is broken"... I'm thinking either the infamous ice cream machine is the lousiest piece of equipment since the Ford Pinto or the Jacks staff is taking a page from the McDonalds play book. My money is on option 2. read more

My husband and I went through the drive-through tonight to pick up a couple of burgers a young man running the drive-through was very nice and courteous brought our food out to the car for us and it was just a overall nice experience thank you read more

Went there today in jackson. It has been one our favorite places to go until. Well the service was sssllloooww. slowest.And got the order wrong. Order was a #6 chicken no mayo no condiment's I want mayo and ketchup. DUH. read more

Just left jacks in Dyersburg tn. Appeared very clean when I entered. Only for people in line ahead of me. Waited over 15 minutes just to order. This gave me plenty of time to observe. There appeared to be an excessive amount of employees that acted like zombies. No leadership at all. Everybody waiting on someone else to do anything read more

This is most definitely as advertised"southern quick service dining!I have not.tried the breakfast but Tue lunch are dinner are a fusion of burger joint slash chicken shack!!!!!Quality for the price is second to none,I was pleased with all aspects of this experience and the dining room attendant is a nice touch! read more

Food is good when it's fresh. The workers need customer service training. More attention to detail would be great. The shift manager didn't wash her hands when making a box. How can you work with money and not sanitize your hands before handling food. read more

We have eaten here almost weekly since it opened, and are accustomed to having to wait for some of the order to be ready. However, tonight there were (besides those cooking) six employees behind the counter. Two of them were working, while the other four spent the entire time I was there (about 20 minutes) playing and laughing. I never saw any of them do anything productive while I was there. When I did get our order, some of it had obviously been under the warmer for several hours and was not edible. I will not return to this location. read more

Ordered Big Jack burger with cheese combo meal thru Door Dash. What I received was a bun with lettuce, tomato, onion & pickles-NO meat. Called to complain & was rudely informed Jack's doesn't do Door Dash. Well, I'm not stupid & will never order from there again. I am sick of rude, discourteous people & don't enjoy throwing money away. read more

Service is terrible. They argue with you. The customer isn't right. believe me. ever. I've been many times. This isn't one bad experience. This is almost every morning. I don't think they like me. It's the only place between my Home and work to stop for a quick breakfast, that's why I keep going back. This morning they argued that a bagging receipt stapled to my bag was my actual receipt. Of course, it isn't . Doesn't matter, I still never got my actual receipt that has payment info for tax purposes. Food is average for fast food. Not the best, not the worst. read more

I tried it once and I won't be back. I got chicken tenders and fries and they were no better than frozen ones I can cook at home. Very disappointing. read more

Both the Jack's in Jackson suck. They couldn't get an order right to save their lives. The last time I was there, which was the last time I will ever go, after waiting for 20 minutes for my order, I asked for a refund. Nobody cared I was standing there waiting. The time before that, in the drive thru, I ordered a sausage egg and cheese biscuit and got half a fried hot dog on a biscuit. What a joke this place is and the help is dumber than than the door handle you pull to go in. Convenience store delis are better than Jacks. read more

Was very clean 5 star when this place first opened. But now it is dirty, nasty not managed right. Bathrooms are nasty. Needs new management before it fails. read more

I love Jack's but after tonight I will never come back. The service was bad. Took a long time to get my food. When I finally got it it was wrong. Sent it back , and they still didn't get it right. Decided to go ahead and eat what we got . The burgers were dry and cold and our fries were too salty to eat. I was very disappointed. Mostly with the staff. They seem to be irritated and was rude when I tried to get my food corrected. read more