I was impressed with this location! After reading the reviews I had low expectations, but my order was spot on. I used the zaxbys website to place my order and then selected drive thru for my pickup location. My food was hot and fresh, fries were so delicious. I even tried the chicken taco because it's a new menu item which was surprisingly good! Customer service is meh, but not the worst at least. It's tricky pulling out of this location if you need to turn left because it's such a busy area, so be careful!! read more

Zaxbys - Zaxby delivery van - Fast Food Near Me - Jackson, Tennessee

I forgot how bad the service at this location is. As I pulled up I watched two cars back out of the drive thru. I should have joined them. One car in the drive thru and when they order and pull up I'm asked to wait. It's been a few minutes now. Guess I'm pulling off too like everyone else. Last time I came here close to a year ago the service was poor. Every time I come here it's poor. Never again. Thank goodness I don't live here and just stop when I'm traveling between Nashville and Memphis. As I pulled out the car that pulled up ahead of me was already waiting passed the window for their food. Yet my order was not being taken. Again, the service is so poor at this location. Stay away until they get rid of whoever runs this store because it's just so bad. read more

Was craving Zaxby's so we went here. The line was long so we figured it would be okay. We were wrong. The person working the drive thru was rude and could barely hear our order. When we got our food, they left off the slaw we ordered. Our cheese curds were cold and spongy and the chicken tasted like it had been sitting out all day. The toast was mediocre and the only thing fresh were the fries. I don't recommend this place. read more

Slowest fast food I've ever seen. Waited 15' for one entre to-go order with no line. Won't be eating here again

The food was spot on! So delicious and filling. The service was great and had to wait 2 minutes. The ambience was pretty and gave me a cozy vibe! Would come back. read more

This place sucks. Lady working cashier gets orders wrong then gets mad at you when you ask for the correct stuff.

amazing service and we were comfusi them with a quesadilla and we got 3 for the price of 1 amazing serv u should try to and very nice

The general manager here her name is Kim she's the biggest ass hole I've ever seen she literally does nothing and expects her employees to work when they are busy she does nothing but stand back and watch then and EVERYTIME i go that's what she does... nothing and the food is horrible read more

The food was good, but the chicken fingers have gotten noticeably smaller. The last time we went there, they forgot to give us the sauce. I was disappointed in that I had to go and ask for it. read more

Will never stop at this location ever again. Was really craving Zaxby's on my trip to Ohio from Texas and after my 14 hour drive I have waited almost 45 min for my food. Absolute worst service that I have ever been given at a "Fast Food" restaurant. read more

out of 2 identical orders with no one else in line, they messed one up., Prefer Hardee's chicken sandwich to this.

Worst customer service, last week my husband went through drive through and they shut down early telling him to leave after he waited in line for 20 mins, I talked to customer service and was given two free meals, my husband went today to get the free meals and was told they weren't on the books so I called the manager and she told me to go to the other location right down the street which my husband did, he was told at 5:52pm they were closing at 6pm and couldn't serve him, he told them we just spoke with the manager and they allowed him to order our two free meals and some other stuff. He paid for the other stuff and was told to come back tomorrow for the two free meals because they were closed and weren't going to make anymore food. I called the manager to shive the free meals. We will not be back to the Jackson Tennessee Zaxbys read more

Waited for over 30 mins til we finally gave up and left. Absolutely pathetic, especially from a Zaxby's. This franchise is just not it

Worst service ever!!! The restaurant was nearly empty, yet we waited nearly 15 minutes to get our food, once the employee FINALLY decided to take our order. I honestly feel discriminated against after visiting. The employee was African-American. She didn't even acknowledge us until about 2 minutes after we arrived. Then when my daughter began ordering, a black man walked up and the employee helped him, although my daughter was mid-sentence placing her order. RUDE!!! Also, after waiting 15 minutes for food, the wings were cold!!! What a joke this place is!!!! I'll NEVER return to this location!! read more

Every table was dirty. The floor was unswept and sticky. The manager stated it was due to a team eating there right before we got there but no effort in the 50 minutes we were there was made to clean. There was no sense of urgency from the manager. She seemed over her role for the evening. read more

Unfortunately, all the employees except 1 were not wearing their masks properly, as their masks were only covering their chins. They did not seem to care about safety precautions for the customers they are serving. read more

Absolutely the worst service ever. Be prepared to wait a long time no matter what day or time of day you come. And the servers are not friendly at all. Horrible. read more

its just straight up insane!everything about it is perfectioni would eat this everyday if i could! its good for all ages too.

So I've been a fan of Zaxby's since I moved to Athens, GA back in the 90s. Their headquarters are in Athens. Zaxby's has great chicken fingers and wings. Their salads are really good too. The Jackson location has a manager that is stingy on the fries in kids meals. 12 fries? Really? I've never had that experience at other Zaxby's and I hope the Jackson location can wake up and smell the coffee. I can't complain otherwise. read more

Zaxbys - Zaxby's sign. - Fast Food Near Me - Jackson, Tennessee

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DO. NOT. COME. HERE. I stopped while traveling through and discovered that employees don't wash their hands after using the restroom. Additionally, the service is terrible and I left without receiving my food after waiting over thirty minutes. I thoroughly enjoy Zaxby's at other locations. However, avoid this location at all costs, you'll thank me later. read more

Very good place to eat the wings are great and the people are nice I hate that we don't have one in Athens TX I use to eat zaxbys in summervillle Sc twice a week now I only get to eat it when I travel and see one I would drive 200 Mike's to eat at zaxbys y'all should stop by one when u see it read more

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first off the food was great. Secondly I drive a semi truck and the lobby was closed they were extremely helpful and courteous. Lots of people don't care for drivers nowadays and being treated with that respect was a good change of pace. 10/10 will always come back when I'm rolling through read more

A great alternative to Buffalo Wild Wings. The food is always good and prices are fair.

I love Zaxbys but I will not go back to this location. I got there and there was 1 person in front of me but you could tell they had just had a small rush of orders. My order was order number 20 and I decided to dine in. I had a Cajun Grilled sandwhich and cheese curds. 17 minutes later I had not receuved my food while every order after me had up until order number 27. Finally I was called. I got my sandwhich and took one bite and it was wrong. It was a plain grilled chicken with ranch and it was cool. Not cold but not hot. I went ahead and ate it because 1 I had already taken a bite and two I was not going to wait anymore for fast food. The only positive is their soda machine. I was able to get lime flavored soda water. Next time I will go to bWw read more

Just got home, missing half the order! This is after being asked to repeat it three times! Good chicken, poor service, no cheddar bites :-(. Check your bags before you pull away! read more