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Jack's Family Restaurant

2.2 (18 reviews)
InexpensiveBurgers
Closed • 5:00 am - 10:00 pm

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Hash browns

This place was so disappointing. We went through the drive-thru for breakfast and took it home to eat. The hash browns were so disgusting as you can see in the photo. The biscuits and gravy was horrible. The biscuits tasted like they were two days old and was reheated with only thin pieces like the bottoms of a sliced biscuit. We wasted our money and had to throw it out. We will never eat here again

Jack's Carrollton Georgia

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8 months ago

I waited 10 minutes and then they forgot to get my Mac and cheese and my biscuit. then I had to go back and get it.

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Jack's Family Restaurants

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1 year ago

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3 years ago

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5 years ago

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3 years ago

Every time I go to Jack's the service is fast and the food has been hot. I've only used the drive-thru. The employees have been friendly.

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4 years ago

If you ask them to make your burger fresh to order your will enjoy it but most of the time it's a hit or miss

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15 years ago

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4 years ago

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4 years ago

I find Jack's to be a source for dry-as-a-bone biscuits and ham that tastes like it was cured with cardboard. The hashbrowns were tolerable.

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16 years ago

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8 years ago

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8 years ago

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5 years ago

Ordered 4 biscuits got 2. Found out when I got to work. Called to report it 5 times with no answer. Horrible customer service.

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8 years ago

The food is pretty good- especially breakfast- and the managers are friendly but the cashiers are rude. Check your food before you leave

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13 years ago

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12 years ago

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10 years ago

Friendly service, great food. Drive thru faster then most. love the chicken and Frys

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14 years ago

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Cook Out - Cheese bites that look like they were made for a mouse

Cook Out

(47 reviews)

$

It's a hit or miss at this location. Food quality is pretty…read moregood, prices are pretty good. Getting everything you ordered and a friendly attitude is a meh level. I can't tell you how many times, and I guess it's my fault too for not checking while I'm there, even though I don't want to hold up the line and just trust the staff, that I've left without something I've ordered. It could be anything from sauces to drinks to even an entree item. Again, it happens. No one is perfect. I've actually learned to time when to go so I get a specific group of people who never forget my stuff or never give a crazy attitude if I ask for the forgotten item. So, again, hit or miss. I recommend them though.

Terrible experience! I'll never return! I ordered a cheeseburger, fries, and a Coke. After a very…read morelong wait, I received my order: room temperature. OK, whatever... so I took a bite from the burger: No cheese! So I go back to the front with my burger and explain to the (very grumpy) young woman that there's no cheese on the burger. Without a word to acknowledge me, she spins around and disappears into the kitchen. She finally returns and snarls, "He say he put cheese on it." I lift the bun and show her: There's no cheese here! She then tells me, "I need to get some gloves so I can examine it." EXAMINE IT?! I told her there was no way I was going to eat it after she fingered my burger! I demanded a refund, which after some arguing and resistance, I finally received. I drove across town to a Wendy's and ordered the same thing there: Cheeseburger, fries, and a Coke. I had no sooner paid for the order, when they were handing it to me. Fast service, cheese on my cheeseburger, and no demands that I submit my burger for a gynecological exam! What on earth has happened to customer service these days?! I refuse to be abused in such a hateful manner and I will NEVER return!

Jack's Family Restaurant - burgers - Updated May 2026

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