Since the recent change of management, this dealership has the best customer service compared to three different ones in the DC area, Wilmington NC, El Paso TX, Camelback in Phoenix, and BMW of Dallas. Andrew in Sales was the first salesman I've ever had out of the five BMW's I've purchased that actually knew about the car he sold. I can appreciate a true enthusiast that's selling me a car other than someone that's simply trying to make a sale. On my recent visit, I ended up purchasing from BMW of Wichita Falls instead out of pure convenience (I didn't want to drive back to OKC). I purchased the X6 from Jacki Cooper in the past and also serviced my wife's 3 series at this dealership. I highly recommend it! read more

This is in regards to the service department. I have owned BMWs for 15 years and have been to locations in Denver (Colorado Blvd and Kentucky location), Boulder, Los Angeles, Omaha, Milwaukee, and most recently, Oklahoma City. This has been the best service so far. Long story short, I called in the late afternoon and they had me in at 7 a.m. the next day. They gave me a very nice, and complimentary, X4 decently-loaded loaner vehicle. My service rep called me back within an hour and a half that morning for the diagnosis, and fixed the mechanics mistakes (tire balancing) that had been made the day before by another shop because I was trying to save a little money. What a mistake. Jackie Cooper's service team do real road force tire balancing and I also had them replace my battery. They also complimentary washed and vacuumed my car and did a nice job. I usually hate dealerships but this is the only place the M3 is going from here on out. I'm only gonna ding them a star because they charged me $52.64 for, as the invoice states, "customer pay shop charge for repair order," whatever that means, in addition to all of the itemized parts and labor on the order. Guess I should have asked on my way out but I'm not a nit-picker. read more

Absolutely horrible customer service. They falsified my paper work then got flustered at me when I brought it up and wanted to return the car as well as get my down payment back. They did not want to work with me at all even asked me to leave, I then asked to speak with the General Manager, a man named Richard and he was just as much of an a**hole. I will be sure that no one that I know will ever shop from Cooper Auto Group(Specifically Jackie Cooper BMW) again if this is how they treat their customers. read more

This dealership not interested in helping their customers. I attempted to purchase a vehicle from them. It took them a week to get back to me on trade information for my existing vehicle. I called numerous times for the information and also put a deposit down on the vehicle so it didn't get sold. I never received a call back and they sold the vehicle to someone else. During this week I had to call them numerous times and follow up with them rather than the other way around. My husband is currently serving over seas and he and I are both in shock at how they treated their customers and further more how they treated a veteran. They took no responsibility for what they did. I would not recommend doing business with them to purchase a vehicle. read more

Driving thru town and needed a oil change. Stop in and got right in. Service manger was very nice and prompt to my needs

Terrible experience. I informed my salesperson (TS) that I was going to purchase a 2008 BMW M3. I put out a bid online for shipping the car, moved some money around in my accounts and submitted a credit app to see if I could get a comparable rate to my credit union. They ran my credit history and then sold the car out from under me. The salesperson (TS) sent me a classy text without apology and I quote "It Sold :(" My credit score declined by 3 pts immediately after the inquiry. No apology or anything. After questioning her on the issue she said another salesperson was unaware that we were finalizing the deal an sold the car. After pushing further, she offered an apology but immediately followed that up with a comment indicating I had expressed some personal uncertainty about moving forward with the purchase. Do not do business with these highly unethical people, leveraging poor organizational and communications processes. You are only putting your money, time and credit rating at risk. read more

I know when I take my BMW into the dealership it will be a little more expensive and I'm okay with that.I have a 2009 328i with 85,000 miles. I dropped my car off to get new brakes. I already knew I had valve cover gasket leak but it's a $900 repair I planned on putting off a little longer. I received an email with the necessary repairs for my car. The total was over $3800! My brakes and rotors are $697.11, the valve leak I mentioned before for $897, spark plugs for $500, oil pan gasket for 1484.32 and the description says- valve gasket is leaking, which was just listed above for $900, and last but not least an alignment for $199.99. My problem with all of this is that I just had my spark plugs replaced less than 10,000 miles ago and I had an alignment done in November when I bought my new tires from the BMW service department. The alignment that day only cost $84.00 So, the technician is going through a list and not even checking to see if I really need these things in hopes I will just hand over $4,000 because I'm a dumb woman. When I questioned the pan gasket I was told it's just in case the oil is still leaking after the valve gasket is replaced. Almost $1500 for a "just in case". Very disappointed in the service department. I did get a quote from a different service department on the repairs I really need. $388 for new brakes and rotors and $600 on the valve gasket. read more

Approximately 3 years ago I special ordered an X3 SUV from BMW of Dallas. I loaded the car with multiple extras and purchased all the warranties they offered. About six months ago or more, I noticed the trim on the outside of my windows was turning purple so I took it into service at the OKC dealership. I was told it was caused by acid rain or a car wash and they advised me BMW is no longer paying for this issue. I was also told they did pay for this discoloration in the past, but have stop doing so and had changed vendors....What? Doesn't that show they knew there was an issue with this trim? After standing there in disbelief, I obtained a number to the corporate office. I then called my sales person in Dallas and when they raised the issue to their management team, they were told the same thing. I then called the corporate office and filed a complaint. After two months of various people calling me back and or leaving me a message, I finally was able to get them to agree to pay 50%! What? I don't feel responsible for the other 50% especially since they know the product was defective. I asked them to send me this offer in writing and they refused. I escalated it again to another corporate manager, he also refused to put their offer in writing....don't you find that odd? I told them if acid rain is the issue or car washes, how can they prove their car wash didn't discolor my window trim since they personally had washed my SUV each time it was serviced. Still, no answer was given. I then asked for a name of number for their legal counsel and was given a P.O. Box. They wouldn't give me a telephone number. Now, I'm totally speechless. So......Has anybody else experienced this same issue? If so, please respond. I'm very passionate about this issue and plan on pursuing legal action. I refuse to pay over $60K for a car and be told acid rain and/or car washes is causing my window trim to turn from black to purple. read more

I purchased a 2017 Nissan Titan 42 days ago, I still have not received a title and they had to issue me a second temp tag. I keep calling and leaving messages and I am not getting responded to. I was told well it was a Texas title so it had to go to Texas and then it will need to become an Oklahoma title. Why wasn't it already taken out of the previous owners name before selling it to me? Shouldn't it have already been an Oklahoma title. Oklahoma state law states the dealership must have a title to me in 30 day's. I have a payment due on the 23rd of May which will be 45 days and the company that my financing is through still has nothing in my SSN and has not completed financing which I have also called the dealership about because ALLY told me to contact the dealership they don't have what they need. So when I called the dealership I was told I might have to make my 1st payment to the dealership. Upon buying the truck the service dept did not complete a full 125 point inspection, I was told it had new tires before I got there and it didn't which I dealt with out of pocket. Battery cables were corroded, they had to do a frontend alignment and rotate tires and when we picked it up and drove off we got 2 blocks down the road and had to take it right back because they didn't balance the tires, its a diesel engine and 2 days after having it we had to put $80 worth of DEF fuel in it and to top it all off it was imbedded with dog hair inside the cab and even after it was detailed so we had to pay another company to properly clean it because BMW said that was the best they could do. I am at whit's end here, the customer service has been the worst I have ever experienced in buying a vehicle and I buy one every 2 years typically from Nissan who has been exemplary to work with. I seriously expected more from a BMW dealership which is considered luxury. Seriously I think a buy here pay here car lot would do better than this. Where is my title, why isn't everything set up with the finance company that I have a signed contract with and if I here oh we are shorthanded due to COVID 1 more time I will probably loose my mind because I was the only customer 42 days ago and I still can't tag my vehicle. At this point I hop the owner see's this and gives me a call not only are state laws being broken on top of everything else you can't even get them to call you back when the commit to it after you do get through to someone on the phone who of course is just a receptionist because the finance manager is never available and the person who you leave voce mails with that handles the titles never calls you back. Any help here would be great because I am about to go file a formal complaint with the commission. read more

Customer service from O'Shaka was outstanding! Most of my customer service experiences from this location has been mostly satisfactory, but nothing over the top. But he brings customer service to a whole new level, which is very respectful. On the other hand, I cannot say the same for the mechanics. I have no faith in the mechanics ability to fix any issues on my car. My car has been very stable for the past 4 years until last year. Now it has been in the shop more times than I can count. It started with a Brake Minimum Thickness warning that escalated to Chassis Stabilization Malfunction, and then a dead battery that was under a year old. They have replaced a sensor twice. I expect the prices to be astronomical since it is a dealership, but I don't expect substandard workmanship. The Brake Minimum Thickness warning still comes on and will eventually go away after a few mins of driving, which is better than before. But I have no confidence in the mechanics. If it wasn't for O'Shaka exceptional service, this review would have definitely been a 1 star. read more

If you are looking for service, prompt return of phone calls, or friendly people, do not buy a car from this dealership. Go to Dallas. Their prices are more competitive, and the people at the Dallas dealership actually treat you like they value your business. It is an unfortunate representation of the MINI brand because I love the car. We have had problem after problem with the service department here. They lie, they do not fulfill promises, and they hold your car hostage. For example, they lied and told me my car could be fixed within 24 hours because they had the part in stock. Two days later, they told me the part had to be ordered from another state. They also told me they were keeping my freshly detailed car inside their warehouse, but when the insurance adjuster arrived to take photos, the car had snow all over it and had clearly been outside for several days. It's unfortunate. I hope that MINI finds another dealer in the area. read more

Last week my family and I were passing through OK on our way home to STL when we blew a tire on my 2013 X3 in Clinton, OK-- about 90 miles from Jackie Cooper BMW. No one in Clinton was even capable of removing and installing a new run-flat tire so we decided to have the X3 towed to OKC. First call was to the parts department at Jackie Cooper to determine if they had the correct tires which they did. When they transferred me over to service I was informed that they would be able to install them SOMETIME THE NEXT WEEK. I reiterated to them that I was traveling through and needed to get home but that did not matter. The kicker is that I then called the local Audi dealer and they offered to get me in right away but they did not have the proper tires. So I bought the tires from Jackie Cooper and delivered them with my X3 to the Audi dealer and got back on the road. Needless to say Jackie Cooper cost BMW a lot of brand equity with me. read more

If I could give zero stars, I would. I bought my bmw car from Jackie Cooper in August. Today was my first oil change/service of my car. I was told that the service which included my Oil change, inspection, complimentary car wash, vacuuming the floors, & free loaner vehicle(which they had none available) would take around an hour. I had been having the check engine light turning off and on and was told that it would be $140 fee just for them to tell me why the light was coming on. I told them to check it out anyways. My appointment was at 3pm but due to work, i dropped my car off early before noon. At 5, I had not received any word on my car being done so I went to go pick it up. Other than the men that opened the doors for me upon arrival, I did not encounter a single person that wasn't rude. My service lady (Samantha) seemed like I was an inconvenience to her and was not at all helpful. I was then handed a bill that had a quote of $4600 worth of things that were suggested to be fixed on my car I've owned for barely over 4 months. The cherry on top of this horrendous experience was being informed at 5:20 that my car still had yet to be vacuumed or washed. I now feel like I have been ripped off on the purchase of my BMW. I will never be returning to Jackie Cooper for any reason whatsoever. I would definitely not recommend anyone go to JC for purchase or service of a vehicle. I had a bad experience buying from them and decided to give them a second chance and they showed again that I probably made a poor decision to do business with them! I would highly suggest others take their money elsewhere to someone who will not rip you off! I was called the morning after I left this review by the store manager. He told me he was calling because I left the bad review. I honestly wish they would have cared that much before I had to give them a bad name online. I ended up going to Executive Garage located in Midtown (to get my engine coils & spark plugs replaced since that was the cause of my check engine light) and they took care of me for a fraction of the price JC quoted me for. It was considerably cheaper at Executive to get all the coils and spark plugs replaced than it was to get just 3 coils replaced at Jackie Cooper BMW. Also, Executive had wonderful customer service! In the future, Executive Garage is where I will be going! I would absolutely recommend that is where BMW owners should go for any service and repairs. Stay away from Jackie Cooper!!! read more

I have sent an email now 4 times to inquire about a vehicle and just get an automated response stating someone will get in touch with me. That was 10, 6, and 3 days ago. I am out of state, but have family in the area and would like to fly in/drive out. I know I can use a phone and call, but I have specific questions about one of the vehicles they have on their lot. So, I can only assume they are not up with the latest technology and able to respond to a simple email. Or, maybe customer service is poor???? I think the writing in on the wall with this one given other reviews I have read. read more

Really good car buying experience. My sales lady is Tracy Sellers. Not high pressure and very chill. Good place to buy a car. I'm on my 3rd mini now and it has always been a good experience. Tracy is to pushy and very chill when you are trying to buy a car which makes it very nice. Highly recommended. They service dept is good as well. Always get a car to drive when my minis in he shop. read more

My previous vehicle had got caught in flash flooding down in Texas and my insurance totaled my car. I started looking at vehicles knowing the insurance payoff amount and planning to use it towards my next vehicle. My insurance was going to deposit the funds directly to my account instead mailing a check to speed up the process for me and told me it would it would be available a couple days after they received my title and finalized my claim (we overnighted the title on Saturday 9/8/18). As I was looking at vehicles, I found one at Jackie Cooper that I really liked but wanted to wait because I knew my insurance had just processed the insurance payout and it would be a couple days before the funds were available. As I was explaining to the sales rep that I wanted to wait until the funds were available, they told me they would let me take the vehicle and they would hold onto the check until I called them to let them know that the funds were available. I was given assurances and acknowledgement from the sales rep, their manager, and the finance manager that they were all aware that the check would be held. I got the purchase agreement that night (Monday 9/10) and came back the next day (Tuesday) with the sight draft and again the finance manager acknowledged knowing that the check would be held until I called and gave me his phone number to call him. The following day (Wednesday) I got an alert that the check had been cashed even though I had not called the dealership yet because the funds had not been deposited into my account. I never received a phone call or anything letting me know, I only knew because I had alerts setup on my account. The funds were deposited into my account the next day (Thursday) but I never called because the check had already been cashed. When I called to inquire about it, they were dismissive and never gave me an answer as to why it wasn't held as I had been told it would be. This is absolutely not the kind of service I expected or would want anyone purchasing a vehicle to go through whether or not I'm an employee of a financial institution that the dealership works with (which they knew I worked here). I had been given multiple assurances and promises but it clearly didn't matter and all they care about is the sale and getting their money regardless of what the outcome may be for the individual. Most people don't have thousands of dollars just sitting around in their account to cover a large check. I understand if it had been a long period of time where I hadn't informed them but it was only two days and completely out of my control. This is unacceptable and very unprofessional! read more

This shop is ok however when I visited German Car on broadway I have gone there ever since. Definitely better service.

I live out of state but have purchased from this dealership in the past. It is incredible that in this day and age this dealership does not know how to manage their web presence. It took an unusually long time to get a response on an inquiry on a certified preowned BMW and the offer they made me was quite frankly insulting. read more

they sold me a used car with run flat tires, great. except they changed them out for standard. Problem being is with a car that supposed to have run flat tires you don't get a jack or a spare thank you Jackie Cooper, for endangering my family and leaving us stranded. There respose well we don't put standard equipment back on them. Would have love to know that you sub par service your used cars before you sell them before I bought one. read more

I'm not a fan of the customer service at this dealership. I had poor service and follow through on my last visit combined with vehicle tire issues beyond belief! Three sets of new tires in less than 48K miles. My most recent visit was for a routine oil change and tire estimate, and I was not allowed to have a loaner car, due to the nature of the visit. Oil changes at this dealership NEVER are fast, so I'm not a fan of that new policy either. So after being stranded for 5 1/2 hours without a vehicle, I had to find rides to appointments and meetings. After multiple calls for dealership provided transportation, I finally had to take a cab back to the dealership, because of slow response time from my service tech. The cab ride was necessary because I had to get to the dealership and get my car (finished or not) to be able to pick my children up from school. I was shocked that I was not offered any type of apology or offer for reimbursement of my cab fair, due to their lack of accountability and service. My future new car purchases will most likely not include BMW. read more