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    Jacked!

    5.0 (5 reviews)
    Closed 5:00 am - 9:00 AM, 5:00 pm - 9:30 PM

    Services - Jacked!

    Group fitness

    Personal training

    Virtual fitness classes

    Jacked! Photos

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    3 years ago

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    7 years ago

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    Matt R.

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    Planet Fitness

    Planet Fitness

    (87 reviews)

    Me and my husband were visiting from out of state for the holidays and were greeted with great…read morecustomer service from Jannaiah and Judah in the 3 weeks we visited. We went 3-4 times a week. We were greeted by our first names every time we walked into the facility Their friendliness and keeping the facility cleaned was always a pleasure to see. Thank you Jannaiah and Judah

    I've had a very frustrating experience with the billing and management at Planet Fitness…read more My agreed monthly payment is $25.05 due on the 17th of each month. However, I am consistently being charged $40.05 on or before the 17th. The additional $15 is being labeled as a late fee -- yet it's being added before my payment is even due. Management claims my bank is declining the payment. I contacted my bank directly, and they confirmed there are no declined transactions on my account. They would absolutely be able to see if that were happening, and there is nothing showing any payment attempts being rejected. The most concerning part is how this has been handled. The manager was rude and dismissive during our conversation. While I was speaking with her about this billing issue, she stopped twice to have separate conversations with other people who walked up, even though she was in the middle of discussing my account. It felt unprofessional and disrespectful. The only solution offered was for me to come in and manually re-enter my banking information, which was already done months ago. That is, confirmed, not the issue. I also contacted corporate and was told there is nothing they can do about the late fees, which now total over $100. I simply want accurate billing and the removal of late fees that are being added before the due date and once that is done, I want to cancel this horrible membership. This experience has been extremely disappointing.

    Jacked! - gyms - Updated May 2026

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