Contrary to all the positive reviews below I had a HORRIBLE experience at Dr. Mirchin's office today. I, as well, got the groupon cleaning deal because I have not had cleaning for about 8 month and my regular work insurance does not start up until June. I had no complaints, but I knew that I have very bad genetics and, despite my fairly young age, I have a lot of fillings and constant trouble with my teeth. I first went in to get a cleaning and the girl who performed the procedure was very nice and talkative, yet this was THE WORST cleaning in my life. I have been going to one dentist regularly and perhaps I was just lucky to be taken care of by a team of great professionals... As soon as she began cleaning my first tooth and using the water-tool *not sure what the proper name is, sorry*, water began splashing ALL OVER MY FACE, dripping down my neck and a few seconds into the cleaning my shirt was literally all wet and the chair was wet too from water dripping out of my mouth and down my neck and onto my back. She saw this and began sporadically covering me in paper towel, yet when she continued the cleaning not much changed. So I am sitting covered in 7 pieces of paper towel with water dripping down my neck.. ok, I am thinking, I don't know if this girl went to school, but it was a cheap 35$ groupon, I will just suck it up.. A cleaning is a cleaning.. however, she put away the automatic polishing tool and began poking with a sharp instrument... ( i guess continued cleaning between my teeth)... She made my gums bleed soo much because instead of cleaning out between the teeth she accidentally jammed the tool into my gums... She was evidently uncomfortable that this happened and kept apologizing .. Finally this was over, ok fine... However the real show only just began.
I was told that I need to wait a bit more for the doctor to come in and take a look at my Xrays and tell me about the treatment. I let her know that I have my regular dentist and I am not American and I am only here for a little bit. I will be back to my regular dentist when my insurance kicks in in June. The Dr. walked in, leaned the chair back, lifted it up and began looking at my teeth and commented on a filling that I needed to get done (I as aware of that before I came). At this moment the dental assistant girl informed the Dr that I will not be getting treatment with him... RIght away you can tell that the Dr. lost interest and became extremely rude. He began criticizing the dental work that I have done so far. I have a crown and he said - omg, everything about this crown is wrong and everything needs to be re-done, but you don't want me to help you.
The he proceeded to call out teeth numbers and proposed treatment using the dental code that any patient who does not work in the industry would not understand.. He called it out, without explaining to me how many cavities I have, what work needs to be done etc etc... he got up and JUST LEFT.... did not lower the chair, did not put me in the up right position, did not let me know how my teeth are doing, did not say Bye... he just left because he understood that he will not be making any money off of me.... when I expressed my disappointment with his behavior his assistant looked down obviously uncomfortable and said - " I am sorry, he does that..." clearly I was not the first customer whom he treated this way as soon as he realized he won't be profiting from me....
I do not doubt that he might be a good professional and that he does great work... But this incident today was soooo horrible... I feel like he spat in my face, and wish I just waited to see my regular dentist and not bother with this groupon offer... I understand that Groupon makes next to no money to the business and it is mainly used for advertisement, but if you are not ready to offer a quality service and a caring atmosphere, may be you should re-consider putting up this offer all together. Even if I was interested in getting my teeth fixed in the U.S. I would NEVER go back to this office...
On a bright side of things, the receptionist was very nice, everything was on time, the office was nice and clean... Too bad all of this does not matter because this is not how I would remember this appointment. Rather, I hope after posting on here I can forget this visit forever. read more