Always great service, never had a problem. Once I forgot I had dropped off a pair of dress pants…read moreand a tie. They called me at home to remind me . They kept them for a long time thankfully!

I've been a customer for a few years, and they always take great care of my family's clothes and…read morejackets. Friendly, reliable service every time. Highly recommend!

The young woman working there was very helpful and cheerful as this was my first time needing a…read morelaundromat

couldn't get anyone to help me. They were too busy outside goofing off. Plus I strange looking…read morebugs on the floor. I visited this place before in the past but this particular day I don't know what's going on if changing management happened not sure I know the same employee that used to be. There is no longer there. I just know I was dissatisfied on the of the laundromat .not good for business. I didn't take a picture, but I should've..

Ruined a pair of my curtains. It appears an employee dropped a red pen in my dry cleaning. They…read morekept putting me off when I wanted to pick up my curtains. When I insisted I was picking up they tried to hide the fact they ruined 2 out of 4 panels of my curtains. Had to make a fuss to get them to replace them. Then they only wanted to replace the two. Now these go on one large window and they need to match. The curtains were no longer available. I had to make a scene to get them to be responsible for what they did. To top it off they made me pay for the cleaning.

From the owner: 100% Eco-Friendly We’re proud to announce that we are 100%…read moreGREEN! Neither our processes, nor our cleaning agents will harm the environment! We intend to take care of your clothes while using eco friendly cleaning supplies, pressing them to perfection, and offering friendly customer service!

I walked in with 2 shirts to get cleaned, the employees were so stoned, with the place smelling of…read moreweed. One hid behind a wall ,while the other could hardly talk or walk. I did not trust them to clean our shirts so I ended up going down the street to Pat's Cleaners, where I received a friendly smile and was charged less.

All in all I had a very poor experience at this tide location. I dropped off five nice dress…read moreshirts. When I return to pick up I was told I only dropped off two - but was requested to pay for five. Following this I called multiple times to try and track down my shirts and constantly got hung up on and told I would be called back (that never happened). When going to pick up the shirts after they were found a few months later, I was told to go to a different location. Those shirts were not at that location. When I went to pick up the shirts from the right location, they only had two out of my three missing shirts. I would not trust his place. It was my first time getting dry cleaning here. Big ol thumbs down. Did nothing to rectify the situation.

Tide Cleaners is overpriced and the quality of the drycleaning was deplorable. After paying far too…read moremuch, I received my suit back and it was severely wrinkled. I had them send it back and it came back worse than the first time. We sent I back again and it finally came back pressed properly. I paid almost $23 to send a suit back twice. I asked to speak to the manager about a discount because they clearly messed up several times. No one ever got back to me or provided a discount for the horrible dry cleaning. One would think that a discount was appropriate for my inconvenience. I needed my suit for an occasion and was unable to do so. Their sign states that they have a seven point quality check. They clearly did not do a quality check on my suit. I used them twice. Both times, my newly dry cleaned suits were wrinkled. I am so disappointed in their service and their service recovery.

I came to this Tide Cleaners because the one in Avon, which is very close to my home, I had an…read moreissue with last year plus they had poor reviews. I was very pleased with the drop off, meeting Malasia, who was professional, courteous and kind and the pick up, Malasia again. I had a 30% off coupon which was a breeze to use as I am in their system. I'd highly recommend this store in Westlake (Crocker area).

My partner and I have been to this location a number of times! From adjusting sizes to fixing small…read moreholes-- their service has continually exceeded our expectations. They are super friendly and speedy and the store is well kept. All of our items have been ready within a couple of days! We are so grateful to have this spot close by.

I dropped off my daughter's dress on Friday, 6/5/2026 to have a strapped fixes. It was my first…read moretime ever using this location and company. I went to pick it up on Wednesday 6/10/2026 and when we got it home we noticed it had two wholes in the bust of the dress and it had shrunken. The next day my daughter returned and explained the issues. They first denied any wrong doing and explained they presses and steamed the dress. We showed the tag which said hang dry and don't use heat. The kept the dress for repair to pick up the next day and we reminded them do not press or use heat. When we return we stated it was not pressed and the reply was that it was pressed as they presses everything. We informed them the dress can not take heat and we ask for it not to be presses. She sated this was not communicated and it was. Now the dress is to small, in fact small than the day before. I've basically paid for a strap on a dress that can't be worn. No apology, no refund and I have to replace a $130 dress which will cost more because I have to drive around to find a replacement in a week. For a first time customer this was a horrible experience and the staff didnt care

Fantastic cleaners, I have not been happy with others in the area. Now that I found this cleaner I…read morewill stick with them! Friendly staff, convenient hours and they work fast!