I had a great experience when purchasing my car, I like my salesman Ray and the manger, great people. However when my salesman left the job that's when everything went down hill.
When I purchased my jeep I wanted my grill, roof rack, rims and the Jeep symbols to be blacked out I paid for it I waited for about a month then I called to seek answers the first guy said he would call me back but no call back, so I called again the second guy just said he has no idea what I am talking about and demand to see prove that I have purchased the parts so I brought in all my paper works in and demand answer.
The manger finally step in and said "your parts is in, come in whenever"
So I made the appointment that Thursday and when Thursday arrived, it was the worst day of my life.
I went in, nobody know where my parts is, I demand to speak to the manger, the salesman that was helping us for the day, he was a big dude and with a mean face raised his voice and tried to convince us that they don't have my parts and I didn't order it. I got frustrated and start tearing up my mom is on the side yelling and the salesman raised his voice even more.
Finally the manger came in the solve the problem, it turn out to be miscommunication between him and the salesman.....
So unnecessary argument read more