Hair in my sandwich had to throw away , covered servers name bc I she's always nice and mistakes happen but yeah . read more

Jack in the Box - Hair in my sandwich :/ . - Fast Food Near Me - Simi Valley, California

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Go here regularly, the food recently is really good. Especially by Jack in the box standards. Very fast service and a clean drive through.

The tacos the lettuce was black and on top of it no lettuce why didn't they chopped some from the hamburgers the worst employees to serve this to customers call the owner manager someone to get fresh lettuce it's obvious this jack has no problem screwing the customer this is why jack in the box is headed towards Bankruptcy because of shitty employees read more

I like a lot of Jack's food...Bacon Double Smash Jack is one of the best fast food burgers around but I seem to always have a bad drive thru meal at this particular Jack in the Box. This time it was the curly fries...had some "curves" but not a single "curl"! Just got the dregs. These should have been thrown away before I had to pay for them only to throw them away! Disappointing! read more

Jack in the Box - CURLY FRIES??? - Fast Food Near Me - Simi Valley, California

I guess I'll never learn. This Jack can be good when it wants to, but when they don't care its very evident in what they serve. Tonight ordered my usual burger and an order of tacos. Got my guest a salad and a breakfast bowl. Well the salad was the only thing these _____'s got right. The tacos were up charged and changed to a sourdough jack after I pulled forward, and thats what they gave me. Every other item was right but made incorrectly. By the time we got back home I was not in the mood to go back. I'd recommend that if you drop by that you double check your order before leaving. I will from now on, the people behind will just have to wait a few seconds. read more

I went to my lical Jack in the Box to pick up a snack of 2 orders, 1 each of the new curly fries. I asked to please make sure they are hot. They were perfect!! Keep up the great work!!! Thank you read more

We thank them for being open on Thanksgiving Day. We were without power at home that day (thanks so much, SCE) and hadn't had anything to eat as we were minimizing accessing the refrigerator. Also, no hot coffee, no toast, etc. We were headed to Thanksgiving in the Valley, but needed something to jump-start energy to make it into the day. We hadn't been to this location before, and were grateful that there was some food available on a holiday. I opted for a breakfast combo plate, which tasted a bit like it came out of vending machine, but it was warm. Normally, JITB is one of the few fast food places that we visit as they normally don't make the food until you order it, so that it comes to you hot and reasonably fresh. We sat at the bar height counter, looking out the window at the heavy winds blowing tree branches around. It wasn't that crowded inside, so we had a quiet meal. As I recall, the interior was clean, if very sterile. If we are going to one of Jack's places, it's usually the one on the far western end of Simi, so this was a new experience for us. Nothing special, but got the job done. read more

Jack in the Box - The eggs and pancakes were the best part of this combo. - Fast Food Near Me - Simi Valley, California

Morons working here. How do you take a order in the drive thru and order at the front. Then rush the order, forever working there. I had a experience like this years ago too, where they just completely lacked and common sense taking my order like they were deaf. read more

I was very impressed. Stopped by for a quick sandwich. Ordered the spicy chicken sandwich. The place was clean and the cashier was very friendly. The food came out fast, fresh and very tasty. I would definitely go back again. The manager also very pleasant to speak with after calling her to give this compliment. Glad the other employees seemed very happy. :) Thank you!!!!! read more

When I was younger, I would only go to a Jack in the Box if it was 2 o'clock in the morning after a night of drinking. And yes, I would order the world-famous Jack-in-the-Box tacos. Now I find myself going to Jack-in-the-Box in broad daylight. Here's what I can say about the place. Good and efficient service! Their Burgers and Tacos are always fairly delicious and still reasonably priced. The restaurant is pretty clean and well-kept. For fast food, I would recommend this location. read more

Love how friendly the folks at the register are, whether I'm driving through or in person every one is really nice especially the employee who seems like the dad-manager, always kind and polite. Some times they charge for sauce sometimes not so just have change handy in case - my cheese is always melted and that's more than most jack n box's can say so I'm happy here! Just wish they wouldn't run out of fruit punch so often read more

I attempted to order a chicken sandwich and apparently I was speaking to a girl whom reported being the manager. I was in the drive thru and said that I was looking to order a chicken sandwich which I had never ordered before, she directed me to the classic number 5 but I couldn't find where it said classic anywhere on the menu for the chicken sandwich as I wanted to know what was on it- she seemed to have lost patience and told me to get some number special, come to find out that the order she was directing me to wasn't a sandwich at all but chicken in a flour tortilla, she then left the intercom and told me by- there were two cars ahead of me so not only did she not take my order she made me wait in line as I couldn't get out after her attitude and mishandling of my order I wasn't going to dare order and chance her spitting in my food- she was completely rude and I then was hot and angry with her lack of respect! Why even have a manager which one, is not patient with what I wasn't describing and then directs me to something I didn't even want, I said sandwhich not a chicken burrito- I had worked all day and hadn't had anything to eat, I come to this location or send someone about 4 times a week and wanted something different, my order alone averages $30, to be treated like shit and then when I drive up to the window she starts being a smart ass while tilting her head left to right and when I asked who the manager was she said she was, I told her I would be contacting corporate and she said, "oh well, go head!" Not ever did she say, "I'm sorry sir, how can I make this right as we value every guest of Jack in the box!" She held the window and we'll we're arguing she is sliding the window to invent y'all slam it on me- I can't tell you how incredibly rude and with all the people wanting jobs out there you have some self righteous indignant woman with a smart mouth that only escalated the issue instead of making it right! I will never frequent this place again! read more

Every time my food is made , it EATS . WHOEVER MAKES MY spicy chicken ATE . PERIOD. Its always cooked nice and cripsy and they never play about my swiss cheese. I LOVE the workers very friendly and the manager is a very cool guy! . My favorite jack in the box ever read more

I FOUND A HAIR IN MY BURGER when I was half way eating. I just went there 10 min ago and I threw up my food. They aren't clean. And aren't taking precautions with being sanitary. I am so disgusted right now read more

This store will not update their Third Party App Delivery Instructions It states "after 10pm to use the drive thru..." it was after 11pm and I drove into the drive thru to pick up 1 order, I was then told that they would not give it to me because I would need to go inside. don't you think those instructions should be updated in the app? it's already ridiculous that every place of business has their own demands and wishes, AT LEAST UPDATE YOURS!!! STOP WASTING EVERYONE'S TIME read more

Jack in the Box - They would not give me the food even though I followed the directions in the app. Update your demands on the app. It's that easy! - Fast Food Near Me - Simi Valley, California

Let me preface this review by saying that I've been a fan of Jack in the Box tacos since I was a kid. I hadn't had them in a while and decided to treat myself. I went online to place an order for pick up and was thrilled to see that they still offered two tacos for $0.99 and had value fries for $1.99. What a deal, only $3.20 with tax to enjoy a meal that I love. I thought, wow, cheers to Jack in the Box for keeping fast food affordable! I decided that since it was so close to home, I'd just go through the drive thru instead of ordering online. I knew what I wanted so I placed my order and was told my total was $5.02? I said what? The young man told me that they didn't have value fries, and the regular fries were $2.99. I told him that they're on the menu online and he said they don't have them anymore. Another car pulled up behind me, so I just moved forward and paid for my food, albeit very disappointed and a bit angry. As I drove home, I thought wait a minute, how much were the tacos? I decided to check my receipt when I get home, pick up the phone and complain to the manager. Needless to say, there was no receipt in my bag, and I was really upset. The food was yummy, but the false advertisement left a bad taste in my mouth. How much are the tacos? Does anybody know? read more

Usually, this place is OK but with the store manager Mira ..every time I go in there for some reason she does not want to sell me ANY...extra good good stuff every Jack-in-the-Box they I have gone to has no problem.. it's been an ongoing thing with her. She's only has a problem with me apparently because I've sent in my nephew and my mother, and they had no problem getting them..but she will NOT sell them to me. I live right around the corner and I like to put iit on other foods.. and it's super convenient that this Jack-in-the-Box is right by me .. but she would not even sell me one extra... and even if I buy food, she said I only get 1 with the food and I can't buy any extra.. I've complain to corporate and still haven't heard back from them.. all it is is a dumb little sauce package and this lady must think it's coming out of her paycheck.. Everyone else is there is nice enough. And nighttime manager guy manager is great. I also do DoorDash and Uber eats so I'm in there multiple times a day. Long story short now I'm driving 5 miles to the next Jack-in-the-Box. Just because this lady is having a power trip.. and I'm not even looking to get her in trouble. I just want to change what is going on here. This isn't right and if it's the owner.. I would like to know the reason.. from there rating I don't think they care at all. Thanks for reading my rant. read more

Jack in the Box - Good good sauce - Fast Food Near Me - Simi Valley, California

I've ordered 3 different chicken sandwiches from this location and every time, they're dried out and tough. I don't know why I keep ordering them. I'd happily wait for them to fry a fresh piece of chicken rather than pay for a hard, somewhat cold sandwich. Their sides are ok, no complaints. read more

Nothing real spectacular,just another Jack N the Box.What ever happen to that Wow experience in the QSI.Quick service Industry. With all the burger chains you would think that they would step up in the plate and prepare a great tasting burger and yet it's still the same. Bring back the Bonus Jack.Maybe start grilling your onions and change your onions to Red onions for a better taste. On this visit my Burger had to much Mayo,so re-train your sandwich maker.Apply a little bit. They did change their buns,much better. Service could have been a bit better with the proper greeting and must of all the closing. A Thank You for your purchase. Just basic's and yet Company's still don't get it. Service is key,Quality,and Cleaningness. 043/100. Yelp Challenge.(2016) read more

Jack in the Box - Fast Food Near Me - Simi Valley, California

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Went to get food for my child and only had 100$ the so-called manager threw my 100$ at me and slammed the drive through door . If this is custom service then corporate needs to be called asap read more

What's happened to this franchise location? The quality of food has really taken a nose dive over the last few months. When I do swing by it is usually after 10pm and lately it's like they have been cooking their meat patties far in advance and just let them sit and dry out for who knows how long before serving them to some poor sucker like me. Same with the fries.... how do you serve COLD french fries? How do you deep fry a mozzerella stick without ever making the cheese hot and melty? I WOULD HAPPILY WAIT THE EXTRA 2 MINUTES FOR HOT, FRESHLY PREPARED FOOD. Honestly I would. I've tried to write this off as just a bad night that could happen to anyone but tonight was the 3rd time in a row that it was just...... Bad. Sad to realize, but after a decade of loving this location, it is time to find a new fast food outlet for my late nights at work. read more

Nearly died of food poisoning from eating here on three separate occasions over the course of many years. It's obvious the district manager and corporate don't care about food safety or the well being of their customers. Do not eat here you will get sick and likely die. They also regularly forget to put cheese on burgers. My friend also has a problem getting his ebt card read whenever he goes here, I think their reader wasn't working when we went in. Either way avoid this place like the literal plague. read more

You people are so fukin lazy it is unreal. No reason to not be open at 5:00am let alone 5 fukin 30. Really says a lot when other jack in the boxes are open 24 hours or open up at a decent hour (6 is just incredibly lazy). All mcdonald's are open for breakfast at this time too. read more

Honestly, I won't be coming back here. The staff were rude and messed my order up twice. I ordered two Jumbo Jacks with no mayo or cheese and the first time, they put cheese on them. I told them, again, I didn't want cheese or mayo. So they asked me to pull to the front and wait. I waited about 5 minutes and a cashier brought them out to me. She tossed them at me and walked off. I checked them and found them smothered in mayo. I went back through the drive thru again and when I got to the window and the manager tried to only give me one sandwich. Things happen, but this is too much. Zero of Zero stars. read more

I just went and got food and asked for no cheese because I have a serve intolerance for dairy and my sandwich is covered in cheese on both sides of the meat and I can't even pull it off to eat it ! read more

Jack in the Box - Fast Food Near Me - Simi Valley, California

I hope you like moldy buns. Took this back to the restaurant and they didn't even bother to look at the rest of their buns after I brought this to them, which I strongly suggested they do immediately. And this on a $6 ribeye blue cheese bacon burger? Absolutely disgusting! I won't be back. read more

Jack in the Box - Fast Food Near Me - Simi Valley, California

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Went twice this week at 5:15am and lights are out and nobody inside. Posted opening time is 5:00am. Wasted my time driving there. If you say you open at 5:00am, then actually open or change your posted opening time. read more

Normal Jack in the Box. I have no complaints other than the fact that they have an error on their receipts... it says "not valid with with other offers". Totally ruined my lunch! And they want $15.00/hr... read more

Jack in the Box - Fast Food Near Me - Simi Valley, California

I am giving this location 5 stars, not because of the quality of the food because there is always atleast one thing wrong with my order. I am giving 5 stars because of the outstanding customer service I received at 1:00 in the morning from Martin! He was so patient with me as he listed the different beverages you had not once, not twice, but three times as I had my daughter on the phone relaying it to her but not able to remember them all. Finally I put the phone out of the window as he repeated it for the third time. He spoke slow enough for her to hear him, unlike many that speak so fast the words sometimes run together, if they are understood at all. He was pleasant and didn't have that "will you hurry up" tone in his voice. When I got to the window, he was still extremely pleasant and explained there would be a wait as the fries were being made. From the beginning of the initial contact until I received my order, Martin was AWESOME! Thank you for giving great customer service Martin! You are an asset to your employer. read more

I am leaving this review as I just left and was provided half frozen tacos. I recommend avoiding this place if you want a hot meal. You will end pissed and hungrier then you you got there. read more

If there's any type of line you WILL wait a long time. Last night I drove through and they gave me the wrong type of fries so I drove through again and waited through the line. As I drove away after they replaced them I had a sip of my drink and realized it was tea instead of Coke. I don't know how they could mess my order up so bady but I drive through again and wait forever again. I told the guy named Jesus that all my food is cold now and I'm annoyed and I'd like the entire meal replaced on another visit. Right then and there he writes it down, I watch him. The next day I come to retrieve my meal and the manager says they don't have it written down anywhere and certainly didn't seem like she wanted to give it to me. I said well that's what Jesus told me and I told him that I never got a receipt so to make sure it was saved. He assured me. I explained what he looked like and I was getting frustrated then she gives me an attitude and said I AM GOING TO GIVE YOU YOUR MEAL I was just asking what it was. UH that's not how you were coming across lady! Chicken strips and fries were gross both times, chewy and old. Save your money!! This place is a joke. read more

Food is fine, service leaves something to be desired, Wi-Fi is god awful. It's seriously like waiting for a website to load on AOL in 1997.

I volunteer every Monday and try and have lunch at this Jack n Box always get the tacos, great food and I love the non sugar drinks like Dansi Peach, your place is so clean and friendly thanks. nancy read more

So I ordered a $6 munchie meal and got a grilled cheese cheeseburger that had cheese that looked old and wasnt even melted. So the first time this happened the district manager called me and said to go get another free meal since the fries were cold and tacos were too and it was just gross tastes like dog food smells. So the second time I go in to get my free meal I ordered the same thing and had the same thing happen except the fries and tacos were warm but the grilled cheese part and the cheese on the burger was not melted so IT WAS NOT COOKED abd it was a soggy sandwich which was gross NOT FRESH LIKE IT SHOULD BE. The district manager decided to call me A LIAR AND said she "checked the cameras" and said my order was cooked. So I told her are you sure you want to stick with that story because I HAVE PHOTO EVIDENCE OF YOUR NOT COOKED CHEESEBURGER. I could not believe the arrogance of this lady bot only that but how rude everyone is there. Being a business owner I pride myself in making sure my customers are happy and treated RIGHT. I will be going to corporate and have this place audited and they REALLY REALLY NEED NEW MANAGMENT. I cant believe this lady had the audacity to tell me Im lying and the caneras show they cooked the food when I have several photos PROVING OTHERWISE. This lady needs to be fired and rehabilitated into the service industry and trained to understand when I the customer says I have photos what she should of said is can I see them but INSTEAD SHE GAVE ME ATTITUDE AND HUNG UP ON ME. YOU WILL NOT GET AWAY WITH THIS AND I WILL DO EVERYTHING IN MY POWER TO SEE THAT YOU GUYS START ACTING MORE PROFESSIONAL AND DO YOUR JOBS OR GET OUT OF THE KITCHEN!!!!!! read more

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I ordered two jumbo jacks with cheese in a lettuce wrap. Of course they charge me for the cheese and don't put it in the burger. It was missing mayonnaise and ketchup too. This place is ran by incompetent people. Don't bother coming to this location. It literally takes minimal skills to work here and they can't get a burger correct. read more

Jack in the Box - No cheese, no ketchup, no mayo. Why did I pay extra for cheese, if you're not going to put it on? - Fast Food Near Me - Simi Valley, California

Until this JNB honors their advertising they'll get no love. 15 Dodger strikeouts last night, you'd think that might be enough. We will see. Although why do I even want to subject myself to the process. No, we know nothing! How lame! read more

I often wonder about lunch whilst sitting in my cube. Usually around ten, I get the first inklings of thoughts and ideas of what I'm in the mood for. Sometimes I look through the emails that I get from the various restaurant chains. Sometimes I turn my gameboy photo-slide show on, and view countless photos of various foods I've eaten in the past. Today was an email day. Just about the time I was starting to wonder about lunch, my email notification popped up a message from Jack in the Box. Curious, I opened up the email, and was happy when I saw it contained a coupon. "Buy one hot Mess Burger, get a hot Cinnamon Shake" My carpool buddy often refers to me as a 'hot mess', and part of me wanted to try the burger because of that connection. So, I asked a friend if she wanted to go and get a free hot cinnamon shake. I then mentioned that I had no ride. So she agreed to drive in exchange for a coupon. We drove down there in her car...her car with so very many, many girly stickers and great big purple eyelashes stuck over the headlights. I got into the car quickly, and got out even quicker. I could feel my man-card status wavering the longer I spent in the vehicle. We walked in, and the place was noticeably clean. There were only a few people in the place. As I approached the counter and I was greeted cheerfully. I thrust out my coupon at the lady and said "I have a coupon!" She nodded, and took the printout, and pushed the corresponding buttons on her register. She tried to upsell the 'hot mess' fries, but I was perfectly content with just the shake and burger. The burger was four and change, and the shake was another three. But, since the shake was free, the end tally was four dollars and sixty one cents. I grabbed a brushed stainless steel table, and sat down in a high stool. I do kinda enjoy the brushed stainless steel tables at Jack in the Box. They just seem so very clean...wait.....except this one...there's a dot of some kinda sauce...I moved to the next table over, and it also looked clean. My number was called a moment after I sat down. (Figures) I went back up to the counter and grabbed my tray. The shake was being finished, and I had to wait there for an extra second or two before a cup full to the hole in the top of the lid was thrust at me. I walked back to the table, with tray in hand. My friend had few more moments, as she had been suckered in by the hot mess fry upsell. I unwrapped the burger and took my yelp photos. It looked good. It was on their round sourdough rolls, and had jalapenos and cheese dribbling down one side. The onion rings inside were hidden, and a neat surprise. I stuck the straw into the shake and sucked. Jack in the box shakes are thick. Once I got to taste it, I was reminded of those hot-cinnamon fireball candies I used to eat when I was a Cub Scout back at summer camp. Both the burger and shake were tasty. My friend was dredging her hot mess fries in ranch dressing, and seemed to be enjoying them. They looked messy...and fork worthy. Thank you jack in the box for being quick, and being cheap. you make living for two weeks on fifty bucks much easier. read more

Jack in the Box - Hot Mess Burger, Hot Cinnamon Shake. - Fast Food Near Me - Simi Valley, California

Seriously? Would ANY of the employees eat it like this? Mayo only on the outside of the bun? Ketchup fingerprint? I pulled out the nastiness and tried to give it a shot but this is the driest bun I've ever tried to eat. I'm done with Jack . read more

Jack in the Box - Mayonnaise barely made it on the inside. It's like they forgot and just slapped it on the outside. The ketchup fingerprint kills it. - Fast Food Near Me - Simi Valley, California

I've been here several times at the drive-thru, and the employees have always been friendly and the food is always hot and prepared fresh. This might just be one of the friendliest Jack In The Box restaurants I have been to. Every visit is greeted by a smiling and welcoming employee. Service is fast; food quality is good. I may not go to Jack in the Box a lot, but when I do, I prefer to go to this location. read more

Awful and atrocious service. I always ask for the #23 meal with no meat. I emphasize wanting the sauce. Today was the 7th time it was prepared dry and sauceless. I'm extremely disappointed. I will now drive all the way to First St. and write the corporate office. read more