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    Jack in the Box

    1.9 (64 reviews)
    InexpensiveFast Food, Burgers, Tacos
    Open 12:00 am - 11:59 pm
    Updated 1 month ago

    Order Jack in the Box Takeout or Delivery

    Jack in the Box Photos

    Business Info

    JACK IN THE BOX ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for groups
    Good for kids

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    Recommended Reviews - Jack in the Box

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    Big Platter full of grease
    Deborah H.

    Went through the drive through on Sunday morning. Ordered a breakfast jack combo with sausage and a big platter for my son. When I got home I had ham breakfast Jack, my hash browns were cold and my son's platter was swimming in grease at the bottom. I had to go back to get my sausage Jack. This seems to be a reoccurring theme of incorrect food or missing items. I need to stop coming to this location.

    No good

    Today mar/11/2025 I went to Jack @8pm but unfortunately the guy that served us told us to make sure if everything was there even before he gave us everything we ordered in a mean way like if was our job to do so ... So apparently we got home and we where missing a order of loaded Tanya tacos and it was the first order we told the guy never coming back gain

    "No mask no service"
    Zoe K.

    **PLEASE BE KIND, EVERYONE IS DOING THEIR BEST** Had to drive through. No walk ins. Masks is "mandatory" Everybody was attentive and quick The area is super sketchy but the food is consistent You can always count on Jack!! Happy "new normal"!!

    Liz B.

    Jack in the Box immediately stands out for their curly fries! And they don't taste like your average, frozen ones. These are crunchy, curly, and well seasoned. They're best hot and straight from the bag. Anything that's more than the usual fast food offerings of straight, salty fries makes me so happy. I also ordered the crispy chicken sandwich with cheese. Delicious and the toppings were perfect for the portions offered. Included the right amount of sauce, and the tomatoes and lettuce were super fresh. Oh, and got an unsweetened iced tea to trick myself into thinking I was getting something healthy. Not half bad! It's amazing to think that things still taste good without the god-awful amount of sugar normally infused into everything. Will be going back to this location. Fast drive thru service, kind and polite employees at the window!

    NO GLOVES!!!
    Tim A.

    Gross gross gross. We caught the workers not wearing gloves making food. Multiple orders were made before we caught them. They require you to show a vax card to use the bathroom but then don't care about your real health. I would give this zero stars

    Wrong sandwich for my order.
    Jeanell J.

    I ordered a combo Monday night and they gave me the incorrect sandwich, a patty melt on sourdough bread. I didn't notice until I was at home, put on my pajamas and snuggled under the covers on the sofa with my man. So I decided I would just eat the sandwich. Well, the bread was hard to bite through. I had to tug to get a bite and then it wasn't tasty. I tried to give the patty to my dog, but I guess I couldn't get enough of the cheese off the meat so he didn't want it. So I tossed it and had curly fries and caramel iced coffee for dinner. Fast forward to Thursday morning. I ordered a breakfast combo and asked for a credit because they messed up my order from Monday. I showed the picture of the receipt and incorrect sandwich. Maria asked for the original receipt and sandwich. No! Then, the gentleman that completed the transaction asked for the same. No! I did not save the sandwich from 2-1/2 days ago. I paid $3.05 for my $7+/- breakfast combo After receiving a $4 credit, I also received a lecture about how I should've returned that evening to get the correct sandwich and that is what I should do NEXT TIME. (Great! Planning for a future mess up.) No! When the staff provide the incorrect food, the staff doesn't then get to dictate how and when I remedy the staff's error. Especially, when doing so is at my inconvenience. The topper. They got my breakfast order wrong. I just ate the sandwich.

    I did not want the Jumbo Jack, but what happened to 10-Jalapeño Poppers, that was on the order screen?
    Gary H.

    It's not going to be a good review when your drive-thru order is not understood (Angel). I realize that there might be problems when you ask for no Pickles and no Onions and the he says, "no Tomatoes, no Onions?" Oh, no, there's going to be issues. Not only was our order corrected several times, there were items miss-keyed. A Double Jack became a Jumbo Jack, a small Chocolate Shake was keyed as a Regular Oreo Shake, 3-orders if Tacos(6) was entered as 1-order Tacos(2), then to 2-orders, and then 3-orders, a large Iced Tea was interpreted as a Large Hi-C, a Bacon Swiss Buttery Jack was entered as a Buttery Jack. At this point I was yelling corrections loud enough to be heard through the pick up window, 20 feet away and able to hear the Supervisor advising Angel, through Angel's mic. I let the Jumbo Jack, stand, and out of frustration, ordered a Double Jack. At the window: the Chocolate Shake was an Oreo Shake - exchanged. An order of of 2-Jalapeño Poppers(10) was keyed as 1-order, corrected to 2-orders(10), but he deleted the whole order, without us noticing. We did not notice the absence of the Jalapeño Poppers until home. When one wants to end their day on a low note, out $40, come here and Angel will make you wish you went straight home. AND, One Star is generous.

    .45 if you want a cup for ice.  Rip Off.

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    11 months ago

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    2 months ago

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    10 months ago

    Late night munchies spot!!! The wait is worth it when you have the munchies. The staff are always polite.

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    2 years ago

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    1 year ago

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    5 years ago

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    2 years ago

    Wouldn't let my six-year-old daughter use the bathroom. "It's only for customers." Ridiculous.

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    1 year ago

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    2 years ago

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    6 years ago

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    8 years ago

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    2 years ago

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    3 years ago

    No es la mejor comida, ni el mejor servicio, pero te saca de apuros si necesitas comer algo rápido.

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    3 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    3 years ago

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    3 years ago

    The information says they take Apple Pay , pulled up and said "we don't take Apple Pay" put a sign or something.

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    6 years ago

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    6 years ago

    Waited over 20 mins for lg fires,2 $1 chicken nuggets and some dam jalapeño popper. Smh

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    7 years ago

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    8 years ago

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    7 years ago

    The lady working drive through Sunday morning at 1:30 was very rude. Customer service could be a little better but the cake makes up for it

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    15 years ago

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    Page 1 of 2

    Ask the Community - Jack in the Box

    Review Highlights - Jack in the Box

    They got the order right and the food was hot plus there is no element hanging around like other places in the area, plus it's nice that you can come here and NOT get panhandled.

    Mentioned in 3 reviews

    Read more highlights

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    4.0(628 reviews)
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    If you're looking for Tijuana style tacos with bold flavor, El Tucán is definitely a place worth…read morechecking out. The menu offers a good variety of Mexican inspired dishes, from tacos and birria ramen and burritos. Everything we tried had great flavor and was clearly made fresh. The sauces, seasoning and overall balance of the dishes were definitely the highlight of the meal. We ordered quite a few items including quesabirria, shrimp tacos, a burrito and birria ramen. The shrimp tacos were especially flavorful, topped with a creamy sauce that paired really well with the shrimp. The quesabirria tacos also had that nice crispy texture with the rich birria flavor that people look for. The restaurant itself is clean, organized and well set up, with outdoor seating available which is nice on a sunny day. It has a relaxed vibe where you can sit down with friends and enjoy your food without feeling rushed. The only thing I noticed across several of the dishes was that the portions of meat felt a little light compared to the tortilla or toppings. The flavor is absolutely there, but a slightly more generous portion of meat would make these dishes even better. Overall, solid spot with great flavor and a fun menu. With just a little more generosity on the protein portions, this place could easily be a standout taco spot.

    I'm waiting time was very quick. I ordered three grilled…read morechicken tacos, no guac. But sadly, it was Burnt chicken.

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    Tacos El Tucan - Taste like old guacamole  and the Birria is not even good The rice is no good as well. Wish I could get a refund.

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    Taste like old guacamole and the Birria is not even good The rice is no good as well. Wish I could get a refund.

    El Sabor De Guadalajara - Chilaquiles

    El Sabor De Guadalajara

    4.5(118 reviews)
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    This is one of the few places in Richmond where they don't totally skimp on the amount of meat they…read moreput in their burritos. Believe me, I've been to MANY other burrito places around and most all of them just give you a beans and rice burrito with a tiny bit of meat. This place at least gives you an expected amount of meat in your burrito. The location could be considered 'hole in the wall' but that does not bother me and I like to support local small businesses. I will be back here!

    I was desperately craving a good burrito after having a couple of really disappointing ones lately,…read moreand wow... this place delivered. I grabbed a burrito here and ate it inside the movie theater with the red salsa and lemon, and it was so good I ate the entire thing. For context, I'm pretty petite and I usually can't finish a full burrito--but this one? I couldn't stop. It was that good. Super flavorful, satisfying, and just hit the spot in a way I wasn't expecting. At first, I thought it was a little pricey, but once you get the burrito, it makes sense. It's dense, filling, and honestly a big burrito--you're getting your money's worth. I've already been recommending this place to my friends, and I'd recommend it to anyone looking for genuinely good food. I'm excited to come back and try more items on the menu. So good. I'll definitely be back next time I'm in the East Bay.

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    Pollos Asados Don Rafa - Super Burrito de Pollo Asado

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    4.4(185 reviews)
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    Haven't seen a spot do a birria pizza before and man I was excited to give this a try! Super easy…read moreto order, we called ahead and the worker over the phone was super nice. The pizza took 20 minutes to make so by the time we got there it was ready. It's a great portion for a large at only $30! The plaza the store is in is a little ghetto but not like fear for your life ghetto. The interior of the restaurant is like the typical Mexican restaurant, smells great as soon as you walk in, friendly Spanish speaking staff, and great food. The meat is flavorful, the consome compliments it so well, and enough cheese to keep the slice together. I wish they somehow were able to double up the tortilla so it was more firm so you could hold the slide like an actual piece of pizza. It gets a little messy but it's worth it

    *3.5 stars* I just knew I had to try out Don Rafa's,…read moreMezquite Grilled Chicken plates, but I was waiting for over 30 minutes for six (6) tacos at another spot in Richmond. I opted for a Super Burrito de Pollo at Don Rafa prior to their cutoff/closing time. Their burrito did not disappoint! I loved the way it was wrapped securely and grilled to perfection. Though this spot is known for their chicken, I didn't really experience anything unique about this wrapped meal. It was delicious and tasted how it should be, but I was hoping the "star" of this meal would be their chicken. I ate my burrito immediately and it was served at a decent temp. Perhaps, I'll give Don Rafa a 2nd chance and order a half (or whole chicken). The Birria Pizza looked appetizing as well. Don Rafa is located inside of the Food Barn Market and reminds me of a Latino version of a Pacific Supermarket. The restaurant appears somewhat modern, tidy and spacious, while the rest of the market area seems outdated.

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    Carne asada super burrito with rice, beans, pico de gallo salsa, cheese, sour cream, green salsa and guacamole !

    Birrieria La Perla Tapatia - Tacos de cabeza. W/ tortillas al vapor.

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    4.7(44 reviews)
    1.1 mi

    It is the kind of place that reminds you why local spots matter. The taco flavor is seriously…read morehomemade -- rich, comforting, and packed with that slow-cooked love you can taste in every bite. What made it even better: I met Tony, who came by and spent time sharing the story behind his cooking. I really appreciated the background, the humility, and how welcoming he was. Small place, but big hearts and real friendship. Food-wise, everything was excellent. The tacos were outstanding (lingua and beef "Ibarra"), and the burrito was exceptional too. I also tried a plate and it absolutely delivered. And the family salsa recipe? Next level -- it enhances everything. Highly recommended. I'll definitely be back.

    This is such a nice authentic neighborhood spot full of soul. The people working there are so…read morenice. However this dining room has no air conditioner and I was feeling like I was getting a heat stroke. The windows do not open. There's a small fan but I didn't feel the air. Best to take to go. The dining room is very small. My husband really enjoy his quesabirria. He said that there was a good amount of filling and strong good flavors. And since they ran out of tongue, they offered the beef cheek called cabeza. Surprisingly the cabeza was more tender than tongue. The tacos came with radishes and pickled onions. They have very good tasting homemade chips and one of the best salsas I've had in a restaurant. The red salsa is kind of spicy so it takes getting used to. The shrimp burrito 12.99 didn't have a lot of shrimp but didn't have a lot of cheese and sour cream. The flavor was good but I warned you that since the shrimp is coke with butter, this is the greasiest shrimp burrito you can possibly eat. The oil literally was coming out of the foil. So I think the lightest dish they have is their shrimp tacos which comes in a set of two for about 12.50. The shrimp tacos have vegetables in it and the shrimp is also cooked in butter as well. This place is very authentic so I have a feeling that they use lard in their beans. This is definitely not a place you would go if you were on a low fat diet. The restaurant plays very loud authentic Mexican music. I definitely recommend this restaurant if you want authentic food but definitely take it to go. Parking was not a problem. It's a quiet and clean neighborhood. Don't forget they take cash. No credit cards.

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    Birrieria La Perla Tapatia - Sauce for complimentary chips

    Sauce for complimentary chips

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    Taco set with shrimp burrito

    Jack in the Box - hotdogs - Updated May 2026

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