I paid $14 3pcs meal and this is the size of the tenders !!! Tender quality has gone down so much :( definitely will not be ordering this item again. Please go back to the OG chicken strip supplier pls !! read more

Jack in the Box - Ridiculously tiny 3pc Crispy Chicken Strips - Fast Food Near Me - San Pablo, California

Those employees need to focus on giving what the costumer payed for they charged me for friend and they were never in the bag till i got home and checked but on the receipt they charged me they will make you back up from the window so it doesn't effect there drive thru time !! They need to focus more on peoples orders read more

Late night munchies spot!!! The wait is worth it when you have the munchies. The staff are always polite.

Went through the drive through on Sunday morning. Ordered a breakfast jack combo with sausage and a big platter for my son. When I got home I had ham breakfast Jack, my hash browns were cold and my son's platter was swimming in grease at the bottom. I had to go back to get my sausage Jack. This seems to be a reoccurring theme of incorrect food or missing items. I need to stop coming to this location. read more

Jack in the Box - Big Platter full of grease - Fast Food Near Me - San Pablo, California

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Today mar/11/2025 I went to Jack @8pm but unfortunately the guy that served us told us to make sure if everything was there even before he gave us everything we ordered in a mean way like if was our job to do so ... So apparently we got home and we where missing a order of loaded Tanya tacos and it was the first order we told the guy never coming back gain read more

Jack in the Box - No good - Fast Food Near Me - San Pablo, California

I ordered an ultimate cheeseburger plain. It came with mayo, ketchup, and mustard. This has to be a training problem when you don't know how to customize the order. And there were no customers behind me for them to rush this at me when done incorrectly. This has happened twice and two different days. Really disappointed as I made it clear no condiments on the burger. Just the burger, cheese , and bun. That's all ! read more

I drove up and there was a group of kids who wanted to order some food through the drive through because they obviously don't drive and they turned them away. The kids asked me if I could order for them and I said sure. If they had cash. One of them hands me his discover card and tells me their order. So I order my food and then tell the guy I had a second order. He tells me "sorry it's only one order per car." Wtf kind of bs is that? Seriously. read more

Great location! I decided to order tacos through the mobile app. Instead of waiting through the drive-thru line, I selected to pick up the food from inside. Surprisingly, nobody was inside. I told the staff about my order, and I received it in 2 minutes. The service was fast and the food was deliciously hot! I would highly recommend doing the mobile order, especially since there are discounts/deals available (Ex: 2 tacos for 99 cents). read more

Wouldn't let my six-year-old daughter use the bathroom. "It's only for customers." Ridiculous.

Yall are on some bullshit. The employees were quick and efficient, the food was all fresh and very yummy in my tummy, the soda is crispy as hell. My shake good as a mf too. Took 5 mins max when ordering inside. read more

I have seen quite a few poor reviews of this particular~ Jack*in*the*Box~ establishment. In my experience; They absolutely blew me away with their exceptional service, attention to detail, & kind, professional servers, Our food was arguably much better than the same exact orders at other locations . Clearly, here- the employees take their time preparing the food the RIGHT way.... Unlike the sloppy food I've received at most every other JintheB. Also, because our online order for milkshakes couldn't be made (due to the milkshake machines currently being cleaned)..... so, our lovely server Helen refunded our Milshakes, and to our delight she gave us large soft drinks on the house!!! I highly recommend this location. As well, I highly recommend Helen(who works early mornings) to get a raise from the Boss at this establishment. She's a keeper, and I will definitely be back. May God Bless each & every one of you!!!!! read more

**PLEASE BE KIND, EVERYONE IS DOING THEIR BEST** Had to drive through. No walk ins. Masks is "mandatory" Everybody was attentive and quick The area is super sketchy but the food is consistent You can always count on Jack!! Happy "new normal"!! read more

Jack in the Box - "No mask no service" - Fast Food Near Me - San Pablo, California

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Jack in the Box immediately stands out for their curly fries! And they don't taste like your average, frozen ones. These are crunchy, curly, and well seasoned. They're best hot and straight from the bag. Anything that's more than the usual fast food offerings of straight, salty fries makes me so happy. I also ordered the crispy chicken sandwich with cheese. Delicious and the toppings were perfect for the portions offered. Included the right amount of sauce, and the tomatoes and lettuce were super fresh. Oh, and got an unsweetened iced tea to trick myself into thinking I was getting something healthy. Not half bad! It's amazing to think that things still taste good without the god-awful amount of sugar normally infused into everything. Will be going back to this location. Fast drive thru service, kind and polite employees at the window! read more

Jack in the Box - Fast Food Near Me - San Pablo, California

Muy mal servicio, muy grosera la persona de el drive thru. Mal orden, pedimos dos combos y solo me dio uno, cuando le hice saber que estaba mal.. dijo que no es tendió mi inglés faltándome al respeto diciendo "si no podía hablar inglés lo hubiera dicho en español" se me hizo una manera muy grosera de su parte al responder. Aparte que cuando le pedí el otro combo dijo "si lo quiere valla y se parquea y espera su orden si la quiere" muy mal servicio. Recomiendo irse a otro lugar. read more

No es la mejor comida, ni el mejor servicio, pero te saca de apuros si necesitas comer algo rápido.

Was in the drive thru line, only to be told that no more orders will be taken because of "maintenance". However that's not what the app said. There should be a sign to close the lane. read more

Gross gross gross. We caught the workers not wearing gloves making food. Multiple orders were made before we caught them. They require you to show a vax card to use the bathroom but then don't care about your real health. I would give this zero stars read more

Jack in the Box - NO GLOVES!!! - Fast Food Near Me - San Pablo, California

Pay this cash! There is some sort of fraud going on at this location. They charged me twice on another day for the same order! When I went to talk to them about she tired to say it wasn't her it was me..... lady i wouldn't be in here if it was me.lol I told her my bank will be contacting the franchisee read more

I had ordered 2 tacos & a drink they never gave me a receipt and they forgot to give me drink so I went back and I tried explaining that I had already paid for it but she said I still had to pay for another one even if she forgot to give it to me I was on my lunch break so I needed a drinkso I paid again for another soda read more

I ordered a combo Monday night and they gave me the incorrect sandwich, a patty melt on sourdough bread. I didn't notice until I was at home, put on my pajamas and snuggled under the covers on the sofa with my man. So I decided I would just eat the sandwich. Well, the bread was hard to bite through. I had to tug to get a bite and then it wasn't tasty. I tried to give the patty to my dog, but I guess I couldn't get enough of the cheese off the meat so he didn't want it. So I tossed it and had curly fries and caramel iced coffee for dinner. Fast forward to Thursday morning. I ordered a breakfast combo and asked for a credit because they messed up my order from Monday. I showed the picture of the receipt and incorrect sandwich. Maria asked for the original receipt and sandwich. No! Then, the gentleman that completed the transaction asked for the same. No! I did not save the sandwich from 2-1/2 days ago. I paid $3.05 for my $7+/- breakfast combo After receiving a $4 credit, I also received a lecture about how I should've returned that evening to get the correct sandwich and that is what I should do NEXT TIME. (Great! Planning for a future mess up.) No! When the staff provide the incorrect food, the staff doesn't then get to dictate how and when I remedy the staff's error. Especially, when doing so is at my inconvenience. The topper. They got my breakfast order wrong. I just ate the sandwich. read more

Jack in the Box - Wrong sandwich for my order. - Fast Food Near Me - San Pablo, California

Good food, freshly made! Definitely recommend the the breakfast food! Little pricey but honestly thats economy ahah. 10/10 -C/D read more

It's not going to be a good review when your drive-thru order is not understood (Angel). I realize that there might be problems when you ask for no Pickles and no Onions and the he says, "no Tomatoes, no Onions?" Oh, no, there's going to be issues. Not only was our order corrected several times, there were items miss-keyed. A Double Jack became a Jumbo Jack, a small Chocolate Shake was keyed as a Regular Oreo Shake, 3-orders if Tacos(6) was entered as 1-order Tacos(2), then to 2-orders, and then 3-orders, a large Iced Tea was interpreted as a Large Hi-C, a Bacon Swiss Buttery Jack was entered as a Buttery Jack. At this point I was yelling corrections loud enough to be heard through the pick up window, 20 feet away and able to hear the Supervisor advising Angel, through Angel's mic. I let the Jumbo Jack, stand, and out of frustration, ordered a Double Jack. At the window: the Chocolate Shake was an Oreo Shake - exchanged. An order of of 2-Jalapeño Poppers(10) was keyed as 1-order, corrected to 2-orders(10), but he deleted the whole order, without us noticing. We did not notice the absence of the Jalapeño Poppers until home. When one wants to end their day on a low note, out $40, come here and Angel will make you wish you went straight home. AND, One Star is generous. read more

Jack in the Box - I did not want the Jumbo Jack, but what happened to 10-Jalapeño Poppers, that was on the order screen? - Fast Food Near Me - San Pablo, California

Friday, August 11, 2017 10:15 am Spent $11.67 for breakfast. I asked for a cup of ice for my orange juice. They said the cup costs .45. Way to piss off a customer. :-( Signed, Randy O. read more

Jack in the Box - .45 if you want a cup for ice. Rip Off. - Fast Food Near Me - San Pablo, California

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The evening gentleman that works the window is always great. I ordered a salad that I did not get. I went back to get my money back and switch for a fry for my daughter and the manager Sangi(?) didnt apologize and shorted me 80 cents. Before that he began questioning the cashier if she really didn't get my salad. Poor customer service! read more

Jack in the Box - Salad that was not given! - Fast Food Near Me - San Pablo, California

Terrible restaurant terrible experience terrible prices. I paid $10 for a big box combo with their small nuggets and got stomach pain and wallet after. 10/10 do not buy read more

Got a Oreo milkshake it was not good at all didn't even taste right made me sick. It was not even ice cream it was like whip cream shake I could not even drink it smh what a waste. I will never go back here again in my life this location sucks thanks for nothing. read more

These guys busted my cheese all up in my bag. I ordered three orders of mozzarella sticks and received three orders of busted cheese in a bag. Then they refused to serve me their sweet cream and did not give me their tacos I ordered. I did not get a receipt from the cashier. I pulled around to rectify the busted cheese and my missing taco, which the lead refused to take care of. Then things took a turn for the worst and I asked about the regular girls that work there he said no girls work on Saturday. He then turned asked his employee if they were a man or female.. the individual said woman, then the lead asked me if I'd like to meet her... which I politely declined but the issue with my busted cheese and missing taco was not rectified. All I wanted was some non cheese busted mozzarella sticks and some tacos, but instead I received nothing but busted cheese in a brown bag and no taco. This place is a busted cheese show with no tacos and no dignity. Please if u go here be mindful of busted cheese, worker prostitution, and absurd customer service, oh mind you a hour long wait just to rectify my busted cheese! I have a video of the whole thing but I refuse to post it do it to its discriminatory nature! read more

The information says they take Apple Pay , pulled up and said "we don't take Apple Pay" put a sign or something.

The level of disrespect was high with these tacos. I won't even attempt to explain, I'll let the photos do the talking. Would you eat these? read more

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Is this a grand opening for a new Jack In The Box? read more

Jack in the Box - Fast Food Near Me - San Pablo, California

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Sent someone to Jack-in-the-Box to get the spicy chicken meal with extra tomatoes. They returned with old curly fries and the tomatoes were the worst looking tomatoes on a sandwich ever! So I called the restaurant supposedly spoke with the manager I was told that "they don't cook extra food" implying that the food I was given was what was cooked that morning? It was 11:47 am when the food was ordered so was I sure my food would be fresh. IT wasn't! They clearly don't care about Yelp reviews or they would have a better rating. I take looooooog breaks from fast food so they can change staff. I let the manager know I was calling corporate. These days that doesn't matter either! :/ read more

Just got home with a order for jacks. I got reheat microwave chicken sandwiches both hard as a rock. Staled tacos. Now I just got off and was hungry so tHought I get some food. Man that was a mistake. Never again. I'm done with jacks from tHis location. Gross rather go hOme starving. read more

Waited over 20 mins for lg fires,2 $1 chicken nuggets and some dam jalapeño popper. Smh

There service sucks I've come on 3 different occasions when I've gotten off around 4 am and every time the system is down. I came in and the Hispanic dude with long hair attempted to charge me $18 for a $9 meal. Then cursed me out when I told him he wrote it down wrong. I came tonight and the lady working laughed at me and told me I probably should go somewhere that would serve me because she wasn't and wouldn't because she didn't feel like it.... at this point I'll just go and spend my money else where until they get better customer service and systems because they apparently never work . read more

I'm not going to give a good review when your drive thru order is not understood I realized that there might be some hearing problems with the system or the person taking the order. I ordered a number 11 just the sandwich and the number 14 combo medium fries and a apple juice i drive up the window and the person that had taken my order was the manager. He had messed up my whole order. I asked him if I can add the order that was missing he said sorry I cannot take orders from the window He didn't want to admit that he had messed up my order. So I left. Is this what you call a good customer service especially served by the manager NOOOO!!!!! read more

Lemme tell you about this jack in the box location! Everytime I come to this location they never get my order right! Always missing an order and on top of that, I expect to get hot food not burnt! If I want to eat burnt burgers or whatever else they have on their menu I would go to the store and buy my own patties and burnt em myself! Why would I need to pay for burnt food?! Smfh on top of that They stay forgetting to give my complete order, I did pay for it! I feel like they always pocket me a few dollars! But this is the only jack in the box near my area! 1 star for their strawberry milkshake! read more

I went to the drive thru and the woman was taking orders was very rude and had plenty of attitude. I ordered curly fries and they cold like they had been sitting there for a while. It was late night and maybe she was tried but that's no excuse when you're dealing with the public. I will definitely not go there again!!! read more

Got a Sourdough chicken grilled club that cost me $5.89..bread taste gummy & old, wilted lettuce, chicken & cheese, looked like it had been sitting under heated light forever..Check your order before leaving drive-thru, to make sure your food is freshly cooked..I won't be back.. read more

The lady working drive through Sunday morning at 1:30 was very rude. Customer service could be a little better but the cake makes up for it

Drive thru response was pretty timely. And the person on the other end did a good job of answering questions. I always like the variety of items Jack In The Box has to offer, and their specials. And the food is usually good tasting. Why not that 5th star? Cause someone made the decision to cram this store down in a little corner of business property. Don't try to drive anything bigger than a compact car, unless you don't care about your bumpers and wheels. The drive thru path has some tight turns, tight blind corners and is just narrow and encompassing in general. Bad design decision on someone's part. read more