I ordered on the app and they locked out customers around 3p due to staffing. Went through the drive through and they took forever! I guess they ran out of lettuce, none of the items had any, even though they were supposed to ‍ read more

Horrible customer service looks and sounds like the cashier is having a bad say and trying to make everyone elses bad she was rude and gave dirty looks poor talking skills and was impatient read more

I could have gone to a sit down, dine in place and ordered, eaten and paid before this Jack in the crack even took the payment. Such incredible slow service read more

Super fast and friendly service! Order was made correctly. Did drive thru- parking lot looks super shady with some homeless people watching your car in drive-thru and trying to approach you. Just keep doors locked, windows up, and pull away quickly once you get food as they yell at you and try to get your attention. read more

If I could add 0 star I would we got there 9pm and we didn't get are food until 9:45pm. Some of are food was wrong but we didn't say anything we just took it because we didn't want to wait any longer. Customer service was okay guy on drive thru look like he didn't want to work and the cook guess he didn't know what he was doing to. read more

Have been waiting a half an hour in the drive-through lane. Not one car has moved through.

I used to work at this Jack in the Box. I'll admit working there was awful. However, the place is kept very clean. Working here sucks, but the food is good and at least I know it's kept up to health code :) read more

Hadn't been at a Jack in the Box in many years... food was ok but nothing to write home about. For an $8 burger, it should be a little better quality. Very greasy, for sure. I'm not impressed, and it being my wife's first time her exact words were: this is not a place I need to ever come back to. So that pretty much sums it up read more

I have heard great reviews of Jack in the box and thought we would stop in n check it out. We'll it was not good like I had hoped. I will stick to the non chain hole in the wall places that actually care about the flavor of their food. read more

Well technically Jack in the box did mess up an order for me they were very busy and it's understandable things happen I called and left a voicemail the next day I get a call from Alexis saying what was wrong with my order and that she was happy to replace it and I can come in anytime so I did go in to get my food that was not on the order or incorrect and there was no issues at all thank you Jack in the box for understanding and thank you Alexis read more

This place is never open must be a money laundry thing or something. Place is trash don't waste your time you can thank me later. I've tried to order food here so many times. It's almost funny either closed in the middle of the day or no employees or the ones that are working won't take orders. All around a giant joke. read more

I had gone here about a year ago and it was horrible. My nephew said give it another try; everyone was sorry I did. The chicken rice bowl was about half the size it used to be and it did not have the vegetables it used to have and there was about 3 little pieces of chicken and there was no teriyaki sauce on it at all. The hamburger that I ordered without the mustard or mayo came wrong without cheese also. I ordered large drinks and only 1 was large and the other 2 were medium. There drink carrier was put together so poorly that it kept falling and I tried keeping it together while driving but one fell through when I tried to pick it up. So much for a second chance DON'T go to this horrible place. Does not even deserve a 1 score. read more

@JackBox Filthy. If what I saw at the drive-thru is any indication of what is going on inside, then the filthy conditions just make me shudder. 8:30 P.M. on a Tuesday night, it wasn't very busy, and the employees inside were dilly-dallying around looking thoroughly disinterested. It took quite a long time to get my bacon egg and cheese biscuit sandwich. Which tasted great. It was delightful to get a breakfast sandwich at 8:30 at night. At Jack in the Box breakfast is served all day. Since it took so long I had the opportunity to gaze inside the window of the drive-thru. This location also has windows into the kitchen area, albeit some of them are frosted and obscure the view. For starters, the metal ledge outside of the drive-thru was filthy dirty. Countless spilled beverages, including a white perhaps milk or milkshake substance, were all over the exterior of this metal ledge. I can't even explain the horror of the wall. Ugh. Nasty. Inside, on the counter surrounding the drive-thru cash register, were crumbs and crumpled up receipts and papers. There were bins stacked up with supplies abound. A drink machine was broken down (being cleaned?) with utensils strewn about. The employees look bored. I guess they could have wiped down some counters or some metal ledges or some walls to keep them busy? Customers aren't really aware of what goes on behind the counters and in the back. The glimpses I saw on this occasion were sort of terrifying. Years ago I worked in the fast food realm and it was never like that, especially if it were slow because my past managers were sticklers about the cleanliness. I have done my fair share of baseboard cleaning. There are several other fast food options in the area. Go to them instead. You'll probably be glad you did. read more

Ordered through DoorDash every thing was cold!! I asked for no tomatoes and extra mayonnaise and it was the complete opposite I got no sauce cup and not even a napkin!! $25 later super disappointed read more

So covid is here, and it's pretty important for employees to wear mask. The girls at the drive thru did not. It's one thing if patrons don't but it's another for the employees not to. Not okay. So filed a complaint to state. Maybe you all should retrain your staff. read more

Was in the drive thru waiting to order. Some guy was stumbling around, begging for money from the cars in the drive thru lane. When I got to the window the employees looked bad. Unkempt, dirty looking, as if they had wandered in from digging ditches. I told the scruffy guy at the window there was a man stumbling around asking for money from the cars in the drive thru lane. He looked drunk or high. Th employee ignored me, gave me my order and looked at me like I was crazy for saying something about this. Maybe this is so common at this store, he is used to it. As I pulled out of the parking lot I saw another man standing on the curb trying to get money. I wouldn't feel safe parking and walking into the lobby. Won't be going here again. read more

All the above subpar fingerprints on all surfaces, grease on everything else. Tons of kids working without hair covered smells terrible and no leadership. On our visit entire staff chasing homeless around came back in no hands washed. Needs a manager that knows how to clean, bathrooms out of service. Sad the ads on television do not prepare you for the fly riddled atmosphere for sure. read more

I used to prefer to go to jack in the box they were friendly and good at getting my order right but not anymore they don't care about anything anymore from their corporate not caring whether their app works I have never been contacted regarding the problematic app and systemic apathy for doing anything right it shows in the lackluster attitude. read more

Food was mid, place was understaffed. Couldn't hear employees over microphone. Took like 30 min thru drive thru. And 8.50 for 3 tenders. Lots of homelessness around store. Not a great atmosphere, kinda just wanted to leave. Will give it some slack because of understaffing tho. read more

Worst jack ever. Stood at the counter for 5 mins to listen to what the employees huddled in the back gossiping. They finally acknowledged me and told me give them a sec they would be right with me. I watched my fries sit there for a while as they made the other items I ordered l. Then they remembered about my stuffed jalapeños. Still, my curly fries sat there... There needs to be a presence of management here. If there was, what a shame. read more

I was there last night (Tuesday) around 8:30pm and the whole crew was awesome! They made my night. Timely, friendly, professional, and fun! Highly recommend this location! read more

Once again cold hamburger paties (last 3 times!) on untoasted sour dough bread. Fries that were stuck together. Slow drive through. You lost me and 4 others as customers. read more

They're always on top of their game when we go eat there. Customer service is tip top! Food is good. If the order is wrong, they kindly fix it without argument unlike most places these days. An all around good vibe. read more

I was at jack in the box just this last Tuesday and tried to order 18 tacos and the guy immediately says the tacos are frozen we can't cook any. This is not the first time this has happened it has happened to me like three other times. There was also one time when I tried to order tacos at night with breakfast and the girl said we don't have any tacos they are frozen and so is all the breakfast. I told her it says breakfast all day long and how are the tacos frozen. It's called they don't want to work it must be extra work to make tacos and to do breakfast. But if they keep this up they are not going to have any customers that is bad customer service. I go during the day and have no issues it's all the night crew that don't care about their jobs. They should be happy to have a job. read more

Worst meal every it was cold and stale and they got our meal wrong. Gave my whole family food positing

Wow what was that... I ordered a sourdough cheese burger but got Three pieces of bread with cheese lettuce and mayo no hamburger also was missing my taco's there was cold fries and only like bottom of the beg ten little fries I went years ago and had a bad order again they were rude as well just because it was almost closing time read more

Went to the drive thru at 1230. Supposed to be open til 1, but they were already closed. AGAIN. not the first time, wont be the last time. Most of the time, employees are seen messing around on phones or leaning and talking. As a former manager at other fast food establishments, I am constantly floored by how bad it is there. And this is why I only go once every few months. Bc I figure I'll try it again... and inevitably, nothing changes. At least the foods usually good. Curse my love of jack in the box tacos and grilled cheese burgers. read more

Pulled into the drive through 10 minutes before closing. Employees in the building, lights on. No response at the drive through. Wait a couple minutes and drive to the window. Employee there does not even look over. Drive around to the drive through again thinking maybe the sensor didn't work or something. Same response. Park and go to the door. Now 5 minutes till closing. Doors locked. Employees still in the store, one sitting at a table visible from the entrance through the glass, talking with friends. I understand that the late customer sucks when you're in fast food. At least acknowledge that they are there and say you're closed early. I say of they dont want your business then dont give it to them. read more

I think the girl running the drive through has a name thats starts with a Y. She was professional and very friendly and also the order was spot on!! This was 5/30 maybe 5/29 about 8:30pm. read more

If you have special dietary needs or allergies, don't come here. They made a huge deal about me asking not to make a fry box with cheese because of my friend being lactose intolerant. We had to order a side of fries, a cup of ranch sauce, and a side of bacon for them to just make the box without cheese. read more

Pretty decent Jack in the box. Competitively low priced compared to other Jack in the boxes I have been to. Food is about what one would expect read more

Very pleasant experience with this Jack in the Box. The food was very well made, piping hot, came out fast and tasted delicious. The lobby was clean, staff was friendly, and had a nice warm fireplace to sit next to on a cold night. :) (We were here at 8 pm) read more

I was very pleased with the service as well as the food. Blazin chicken sandwich was good and the bacon cheddar wedges were awesome. read more

Jack in the Box - Blazin chicken sandwich and bacon cheddar wedges. - Fast Food Near Me - Pueblo, Colorado