Always poor service at this store and food product inferior to the RPQ store. Even the onion rings aren't as good!

Employees including night manager need to understand the english language to work there. Ive received the wrong items and over charged multiple times. Changes to my sandwich that i had to request twice, still were not meet. Definitely going to another jack in the box next time. 100% read more

This place never is on top of it. I order a breadstick platter and got 1 syrup and no butter. Also had to repeat my order 3 times. read more

Jack in the Box - Breakfast platter. 1 syrup no butter. - Fast Food Near Me - Poway, California

Costumer service was terrible terrible. The Mexican with the nose ring was super rude and didn't know what he was doing. The food we received was bad and messed up. He didn't charge my order right. He was very rude from the moment I ordered my food at the speaker. This isn't the first time at this location that this has happened with the same person. If there was an option for 0 stars that's what I would but I'll just give 1 star because that's the only option. read more

This particular location of jack in the box cant seem to get it right in my opinion..I thought I would try coming into the restaurant but the food is still a disappointment..it always looks like someone stomped on it with a boot...again..i say again because I came in with a coupon sent to me from the general manager because of a ridiculous meal served to me the time before at the drive-thru..so my coupon is good for one free menu item of my choice..so the cashier asks me if i want a combo and i tell her i just have this coupon so whatever that entitles me to..so she rings up a combo and i thank her and go sit down ..few minutes later ..the manager comes over and tells us were not getting combos but only the one item..we said "fine whatever..that was weird"..so we get our food and it's a combo...so he could have saved himself a trip to our table..jeez..the food was tiny... you cant call the ultimate cheeseburger an ultimate cheeseburger anymore..its the ultimate disappointment..so is the fish sandwich..its a joke..but iam not laughing...come one jack in the box..I've been eating your food since 1976..give me a break..I think I will stop visiting your establishment.. read more

People are super nice here, but man this location is SLOW! Drive through always takes forever so I tried inside today. No improvement. If only your time matched the level of your customer service. read more

I hate this jack in the box. The mexicans seem to just want to hit on the girls and make me uncomfortable everytime i order. About 75% of the time, I had my order wrong, ike no cheese or ketchup. I'd rather go to the burger king across the street or cut to mcdonalds. Poor customer service, long wait, and cold food. fuckkkk the ptown jack in the box read more

Not sure how you get a kids meal wrong. Less than a hand full of items that's including the drink. MISS THE FRIES. Really. Come on people.

Luis was awesome and very helpful! He was super nice and got my order out fast and organized. Definitely different from other Jack and the Boxes and I think it's in part due to the employees. read more

Jack in the is one of my go to spots for stress eating. This particular JITB doesn't disappoint, it is actually very clean and airy, even if the restaurant and parking lot itself is on the smaller side. I'm sure many more stress sessions will be convened here in the future. read more

Walked in and was not greeted or acknowledged. It was like I wasn't even there. Waited about 5 minutes without acknowledgement and walked out. Do NOT even bother wasting your time! Drive thru was busy when I arrived so I walked in instead but drive thru was empty when I left... terrible customer service! read more

great deals and prices

I don't know why, but this location seems to be very slow......The quality of the food is about the same as the other JITB's. But sometimes the service is not quite as efficient (slower time, incorrect orders) read more

Jack's food is never that great for the most part, but I'm always impressed with their service. Nice, friendly people. They do their best to speak English even if they know you speak Spanish. I respect that. read more

BEST CUSTOMER SERVICE. I love this place. I have a compliment for the management here: great job. I stopped by today to get a spicy chicken burger and an iced mocha. Very juicy chicken and great drink. The young man who took my order making sure that every thing was okay and asked how was the service? Thumps up for them. I have never get any bad service from them nor bad food /drink. Yes, they are all Mexican but they are very polite. Keep up your good work. I will definitively come back read more

It's JBox!!! This location always gets the order right & today they gave us a free drink! They never give you old fries either which is extremely important. Plus, it's spotless in here.Great Good morning pitstop! read more

Hey Jack! Remember me? Hahaha. I was there last night. The workers were grinding hard. The food was good and fresh. BUT... YOU TOOK THE MAYO ONION SAUCE OUT OF THE RESTAURANT... I AM NOT HAPPY. If I see you again, I will tell you to your face. read more

I go to Poway Jacks and I enjoy how helpful the workers are there. Even when I want something small and want to find a nice quiet place to sit and study in the corner I can do that. I love their side salads and even though the wi fi connection is not as strong as I would like it still it fulfill my needs.. I prefer their food to McDonalds and like a hamburger in the morning rather than a burrito most of the time. They regularly keep it clean and are very helpful when asked a question. read more

I normally don't eat fast food,but however this Jack in the box has the BEST customer service.

Now, I am not a fan of fast food, but will have to say that this particular Jack in the Box has amazing customer service. I have been their two times in the last 30 days due in part because my 5 year old daughter really likes their Grilled Cheese kids meal that comes with a choice of fries, apple slices and caramel or carrots and a drink with a choice of soda or milk. The reason why I gave a fast food restaurant 4 stars was not because of the tasty food, but because I really appreciate good customer service. I ordered the kids meal through the drive through and before I left the screen to go up to the window, the cashier asked me to confirm the order of the screen. This is a great step towards insuring customer satisfaction by making sure that the order is correct. Then when I got to the window, I was greeted with a smile. I was given the milk and asked if I wanted a straw. Then, when the rest of the meal was delivered, the cashier asked me if I wanted the apple slices in the bag with the hot grilled cheese or separate. Most fast food restaurants would just shove it all together instead of being contentious to keep hot and cold food separate. read more

This Jack in a Box needs improvement!! The manager need to be more aware that who ever is making the orders is screwing up and has been doing this for a while. I live a minute away and I've bought food here numerous times. They make my order wrong more than half the time. Sometimes I have to keep the order because I don't want to wait in their slow drive thru and that's not ok. Last night, me and my boyfriend ordered a spicy chicken sandwich with no mayo. When we got to the window we confirmed no mayo with the girl taking the order (who was Caucasian) and it was even on the receipt. She gave us our order and we drove to the end of the drive way and stopped so I could check my order. IT WAS STILL WRONG!! So we drove around to get back in line at the drive thru (four cars in front of us). My boyfriend spoke into the speaker thingy where they take the orders and told them that the order was wrong and it was not suppose to have mayo and that it says "NO MAYO" on the receipt. We pull up to the window ten or so minutes later and there's a Hispanic girl there( but the Caucasian girl just helped the people in the car a head of us). She has a new sandwich in her hand and hands it to my boyfriend and my boyfriend hands her the sandwich with the mayo. This female says "no, it's not mayo, it's melted Swiss cheese". It was hard to make out what she was saying and we did not realize it til we pulled off. We were both extremely annoyed that they took no responsibility for screwing up the order. There absolutely was mayo on the sandwich and the mayo and the Swiss cheese was on opposite sides of the sandwich and the cheese wasn't even melted!! I tried to call and speak to a manager the following morning but the number on the receipt (858-486-1170) makes that sound for the hearing impaired. How horrible is that! read more

Their curly fries and jalapeno poppers are really good. The workers are usually friendly and will help if you have any questions.