Whoever designed the drive-thru area for this Jack in the Box seriously lacks forethought and planning abilities. The drive-thru lane leading up to the ordering screen and subsequent window is extremely short. This results in the drive-thru line spilling out into either the parking lot, or the street. The problem with both is that if the line spills into the parking lot, it blocks incoming traffic coming from the street level, getting into the parking lot. As well as any traffic trying to get out of the lot from that direction. If the line spills into the street, it blocks street traffic from getting through. And I would imagine quite commonly, traffic comes from both directions, making it confusing who should go next, and who is cutting in front of who. They have quite a large parking lot, so it would not be difficult to block off and mark the directional flow of the drive-thru like most places do. Instead of making it a literal free-for-all. There was a slight mix-up in my order when I pulled up to the window. But thankfully, it was quickly resolved. The lot itself is very sizable, and there are plenty of trash cans available outside. None of which appeared to be overflowing. read more

This is by far is one of the better Jack In The Box... in the Contra Costa area! Even compared to Solano County and the Bay Area. I've been to a lot of Jack in the Box drive-thru. The service is excellent! I come here late at night and at the early hours of the morning. They're always super friendly! My order always comes out right. I'm not sure what the bad reviews are about!? I've always gotten great service and a smile. read more

Usually when I come here it's later at night and have great experiences. Today I was there around 7pm and the lady's working there could've at least said I'll be with you in a moment , they just looked at me and went about their business. I've worked in fast food and that's so unprofessional and rude especially after seeing me there. Let the customer know you'll be there in a moment don't make them feel weird. read more

This Jack in the Box is my local one, the closest to me. I always get their Chicken Teriyaki Bowl, with 2 tacos if I'm extra hungry. You're best ordering in the drive thru, as sometimes there are homeless inside the establishment read more

Jack in the Box - The Chicken Teriyaki Bowl Combo - Fast Food Near Me - Pittsburg, California

Fastest drive thru experience ever Idk how my food is but they were quick! If the food is bad I'll update but otherwise expect regular or better fast food quality if I don't read more

Had to cancel my because they was taking too long, had me waiting for 1 hour to get my food

Wasn't bad came here pretty late with my friends because no other place was open, food was ok

Stupid lack of employees and combo locks on bathrooms reserved for paying customers. Some bullshit if you have to need a restroom for any kind of health issue or emergency. Plus how do they know if you are paying if you gotta use the restroom to wash your hands first. Pandemic overkill and I'd suspect their bathrooms aren't h the most hygienic either read more

Bad food bad service spent $45 on nasty uncooked food Han smelled bad bacon was cold and my Hash brown was super super crispy even the inside was crispy and it shouldn't be that hard to cook a simple hash brown , I honestly got mad a threw my food away after so tried it , not even a star I want to give read more

I usually go to a different location but this time this one was closer. I walked into the store and the whole place smelled of BO it was a strong stench. I continued to order my regular which is the teriyaki bowl when I got home and opened my bowl I was surprised to see that the whole bowl only consisted one singular piece of chicken and little crumbs of chicken with minimal sauce. They also had no product like sauces and some menu items, very disappointing after a long day at work looking for something to eat. Will not be going back to this location have always had bad experiences here. read more

Jack in the Box - Fast Food Near Me - Pittsburg, California

Food always cold and chewy. They even banned me on DoorDash because I would order for my kids because they liked certain limited time foods. But everytime the food would be horrible. I'd complain until we were blocked. That's fine- they never got my money again anyways. And I encourage others not to waste their mo ry and time. New remodel don't mean anything because food still horrible and workers still don't care read more

I ordered 5 buttermilk with my mobile order and they only gave me 3. I went back to get the other two and they give me a handful. Great customer service when fixing customer's orders! read more

Jack in the Box - Buttermilk - Fast Food Near Me - Pittsburg, California

This Jack in the box doesn't meets their standards. I have ordered a southwest chicken salad "crispy" for lunch, it came with a fork only, No knife, No napkins and No corn sticks. I asked for it the person give it in a very polite manner with a apology. But when I came home and chow down my meal it had "a hair and rotten lettuce leaf". Please check your orders if they is any missing item for which you paid for. I hope I don't get food poisoning this Christmas eve. read more

See all

I didn't receive an item that I ordered and when I went to check the receipt i seen it didn't have anything on it. so Im not sure if I paid for it or not read more

Jack in the Box - Fast Food Near Me - Pittsburg, California

hi there Spencer, i tried the link you sent me and it doesn't work. please leave an email to where I can leave my feedback at, as this doesn't sit well with me. Within the last two years that I have been using the drive thru- I have never had a negative experience till yesterday. if it had been a disgruntled customer who received their order the way I did, I think things would have escalated. people react differently to things. and we sometimes see it go viral. like I said, most places are understaffed, overworked.... I get it. but it's not just restaurants- it's everywhere else as well. so please, I hope, that some compassion is shown to others. it goes along way. have your employees turn the tables around to different situations and see how quickly they react - either positively or negatively. read more

Giving them a 2 is being nice. My burger, fries, and small soda cost about $9.00 dollars. My burger was cold with a giant corner of lettuce. The fries were okay. I couldn't return it ( because I will) but there was a fight at the cash register that last for about 15 or more minutes. Then, the police came and it was one of the fighters left in the restaurant and cashier were trying to cover up for her. They didn't tell the police that she was still there. Giving me some leftover food. Mo's Better, Mo's Better!! read more

Jack In the Box....or Jack In the Crack as it's more affectionately known to some. It's really kinda....repetitive to do a review on a fast food place to be honest. Most reviews either are very similar or just so similar that people try and make them ellaborate but really are talking about the something. Well here is another review that is along those lines. So bare with me. Living on the westcoast, who hasn't really been to a Jack in the Box. I haven't personally met anyone who hasn't. Home of the disgustingly delicious tacos, 2 for a buck. Like after a night of drinking, these things are like having Kobe Beef with a Samurai and two Harijuku Girls in a Loft in Japan. Maybe that's a bit of an exaggeration, but I thought it sounded cool. The munchie meal for $6 bucks are pretty awesome, $8 after 5 am. A main course (one of the assorted burgers or nugget variations) the tacos and halfsies which are....Curly Fries and Regular. And who doesn't love one of the varied burgers with "Jack" in the name. My favorite happens to be the Sourdough Jack $4.99. I also like the fact that most Jack in the Box's and other restaurants are a great switching to those fountain drink machines that you can add your own flavor too. So peach spirit is an option....almost all the time. So to get off my randomness and back to this location. They keep it pretty clean, the lobby is always well kept. Sure some hobos like to hang here acting like they own the joint, but I usually ignore them. The restrooms are....not bad, but they are defiantly a hit or miss, I've had assorted experiences when it comes to them. The service here is decent, not over the top in my experience, but they always seem to give me my orders fresh, so I have no issues with that. Of course experiences vary. They seem to have a great formula going here that ensures they people get their food on time and get going. In conclusion, if you're in Pittsburg, this location is right off railroad. Right next to a car dealership and across the street from Mi Pueblo. Oh and the ever so backed up Highway 4 is inconveniently right there too. This location just got updated so it's current and hip! Well that's it....nothing more to say! Sike! Yelp your experience! read more

See all

I would give this place no star if I could. I placed an order with Uber for this place twice and both times were canceled. The couriers contacted to inform me that they were talking too long (over 20 minutes). I end ordering JIB from a further location and it reached me in half the waiting time worth this location. Long story short...this location sucks. read more

Everytime They Forget To Give Me My Item I Call & Blow Up Their Phone & They Never Answer, Popped Up Couple Days Later Because I Was Out Of Town & Told Them About My Missing Item & They Told Me I Would Need A Receipt Told Them I Didn't Have It BecauseThey Didn't Give Me A Receipt, Lady Then You Could Have Came Back , & Again I Said I Was Out Of Town , She Then Told Me She Just Started Working There. I Didn't Say Anything After That Because I Knew She Was Lying .. I See Her Every Time I Go At Night. & To Top It Off Because I Was Mad They Keep Messing My Orders I Decided To Pay All In Coins , I Then Hear The Person In The Background Telling The Person Counting Money To Hurry Up & Wtf Is Taking Long,?! Then The Person At The Window Starts Telling Her Stuff & Asking Her If She Wants To Count Change. Customer Service Here Is Unprofessional! But I Will Continue Going Since Their Only 3 Minutes Away, I Will Be Back Later With Another Review... read more

They don't wash there hands here.there is no protocol for being clean at this restaurant.worked here for 2 months and they have no proper training at all.the workers are really rude to customers sometimes.the manager David drinks alcohol on the job here extremely unprofessional restaurant read more

I just left there with my order and I live 2 mins away got home and all the food is damn cold fries, tacos,burgers. How the hell you going to give someone cold ass food? Get your shit together. You have 1 damn job to do and you can't even keep the food hot and fresh. read more

I asked my bf to by me some curly fries cause it's been 6 months since the last time i eat jack in the box curly fries. My bf drive all the way to rail road jack in da box drive thru he ordered butter jack burger combo with curly fries and he ordered additional 1 large curly fries When he got home and trying to eat all those food , we noticed that those curly fries are not fresh cooked ,it's cold as hell and even the burger it's not even fresh.. I read all the review thru yelp and ur all right food is suck and not even freshly cook probably they already cook it in advance and let it hang in there until customer come in and order it.. Were not totally coming there any more.. waste of time and waste of money.. not worth it.. read more

It's so sad to get all excited about going out to eat what was once the delicious and famous JACK IN THE BOX and find out that the quality of the food has decreased, and not only the food but the quality of service. This place conditions were not good at all, coffee was cold, awful smell in the restrooms. Not sure if not enough personal or just people not doing their job but, hopefully they get better. I came from the one in Antioch thinking this one would be better and not have all the unfortunate homeless customers getting cleaned up in the restrooms. Sad but true. Not coming again. read more

Jack in the Box - Fast Food Near Me - Pittsburg, California

So I'm a door dasher I come to pick up three orders they forgot to give me a item and damn worker cuts me off when I'm telling her and says yeah get back in line for that we already are starting on the peoples behind you order I was so mad and then I get up to the window they are laughing I swear so disrespectful this Jack in the box sucks I swear if it was for me I wouldn't order here go to Burger King or McDonald's or somewhere else there service is much better and very polite and friendly read more

Blah. I always feel gross whenever I eat greasy fast food, but I only do it when I'm reaaally reaaally desperate. I was on my way to school, running late since my hair appointment ran a little late. It was about 1:30PM and the last time I ate was 8 in the morning. My stomach was grumbling so sooo bad. I racked my brain to figure out which fast food spots are easy no fuss access from the freeway. This Jack in the Box came to mind. I got the $3.99 Bonus Jack meal, hold the sauce, substitute the drink with egg nog milkshake. I'm the kind of person who goes all out when I eat fast food. None of this order a fatty hamburger, fries and a diet soda to go with it crap. The Bonus Jack was decent. Kind of Jack's version of the Big Mac, but neater. Then again, my palette didn't care at the time. If I didn't get fed soon, I woulda chewed on the nubs of my fingers. The sandwich was filling in itself -- I only ate half of my fries and saved most of the shake for after class. The shake was fatty, sugary goodness, and I loved every slurp. I love you Mr. Jack, and I'm not ashamed to say it. read more

This spot is typical of a fast food joint-- it's hit & miss... In terms of quality, sometimes you get hot, fresh food, and then other times they serve up old, crusty, luke warm garbage that my neighbor's dog wouldn't eat! When it's made correctly, their food is decent (for being fast food). In terms of service, MOST of the time they are quick, efficient, & friendly; on rare occasion they are slow as molasses, get your order wrong or forget an item entirely, and show some stank @$$ attitudes! (Good thing it's rare) The shakes here aren't as good as the Jack's on California. read more

Went in at night and the lady in front of me was having issues with her card, turned out to just be the register. So the lady on the register used the drive through register for her. Once it was my turn all the sudden the drive through was "too busy" for her to process my order using the drive through register so she turned down my order right after accepting hers. If you say yes to one person but no to the next that's very poor and unfair costumer service. read more

I went to get breakfast this morning and this is how I'm handed my food. I ordered the Breakfast platter in case you can't recognize what I ordered because I couldn't. (photo in gallery) it was just thrown in sloppy. Like someone put everything in and shook it. Not only am I appalled by how my food was given to me but it was the manager who handed me my food this way. They forgot my hash brown so she just plopped it in bag and everything right on top of my food. This is not sanitary or professional at all. I know it's fast food but this is ridiculous. Never again. read more

Jack in the Box - I ordered the Breakfast platter in case you can't recognize what I ordered because I couldn't. - Fast Food Near Me - Pittsburg, California

Love this Jack in the Box and I've never had any issues whatsoever in the past 5 years. I come a couple times a month and I prefer this Jack over the other ones. I ordered at the California Ave about maybe 5 times and 3 out of those 5 times I wasn't satisfied with my order ( something was missing, burger was overdone, small eggrolls, Shake was missing WHIP and cherry) . The Railroad one always get my order right. I get my sauces and my shakes and iced coffees are always perfect. They've been missing the cherry lately, but I know that's an issue at all Jacks... Anyways my burgers and eggrolls are always PERFECT!!!! read more

We walked here to kill some time while we wait for our car to get an oil change at Tred Shed.. the table booth we sat at had salt all over and I had to use baby wipes to wipe it down (there were no napkins in the dispenser at the table)... the wipes were filthy! Which is to be expected, but it was like I was wiping down a park bench outside! gross There were also teens sitting inside cussing up a storm. read more

This Jack in the Box is notorious for having belligerent teenage kids after school gets out so try to go while they're away. The inside is usually clean and the food is reasonably good. The main reason I am making this review is because Naomi, who works the drive thru is super nice, kind, welcoming and accommodating. She impacted my day with her kindness. She deserves a raise or a paid day off or something. Also, the receipts have a website to do a review and if you do, within 7 days you can get 2 free tacos. read more

Twice the same drive thru guy has been rude to me. He also lied about there being a basic hamburger then laughed at me when I said there's a hamburger kids meal. Who smirks at a customer? He tries to charge me $1.40 For a burger when I say I don't want the jr Jack. The food honestly has always been cold and never good. I've tried there several times. Not returning. read more

They always always always give you old ass fries hella irritating even when you specifically ask for fresh ones... they bk there refrying fries like they beans smh read more

The workers at the drive through are very friendly and energetic. They took my order with ease and quick, no errors. I also loved the new products. I will definitely come again. Also one of the workers is attractive ;) read more

Every single time we come here they screw up our order. So badly that now we sit in the drivethru and check before we leave. Today is the last straw literally. We are in a hurry so we go through the drivethru on our way to a graduation and they hand us our food and drinks. I check everything like normal and take a sip of the soda. It tastes terrible. I thought this doesn't even feel like it has ice in it. I opened the lid and yep no ice in either of our drinks. I said where's the ice? The cashier says "there was something in our ice Maxine and we are cleaning it out." She gives us a cup of ice through the window and we pull away I pour the original cup of coke over the ice and NO fizz is happening whatsoever. We pull around to front I hop out and go inside and they are in replacing the coke to the machine. So they intentionally gave me soda with no ice and didn't bother to tell me and knew there was an issue with the coke. Apparently they thought they could get away with this because we were gonna just drive away. That's happened way too many times so we no longer just drive away. This time it's for good. I told the lady what they did was unacceptable and she refunded me for the drinks. I do appreciate that. I don't have a problem with mistakes normally but I have a big problem with not communicating with your customers what's going on and offering to switch things out for something different. She could have said we have no ice from the beginning or she could have let me know the coke needed to be replaced. She was willing to let us get down the road with undrinkable drinks and that is unacceptable. read more

The only reason y I give them a five star is the guy from the drive threw he was just in a good mood and just hyping my energy so just for that I'll give it a 5 star read more

Omg Jack In the Box is so funny they have amazing customer service it made my day it made me laugh. That one handsome guy said "Yeeyee" after my order that was amazing shout out to him read more

Greatest place ever there food is so good its ricdiyke higley suggests for anew food place and the on god

Only reason I am giving 4 stars is because my order is always missing something when I go through the drive thru. Service is always friendly...expecially the kid that says "yeeee". He makes the drive thru experience fun. Food is always fresh & warm. read more

Avoid this place. I've only had their drive through up to this point and it's been ok. Went inside for the first time, place is infested with flies. There was a bug in my food. Pretty gross. read more