I hadn't been to Jack in the Box in probably 20 years, but T-Mobile offered a free Ultimate Cheeseburger, which gave me a reason to go back. My toddler loves burgers, so we decided to check it out and I was pleasantly surprised! The bread looked fresh and was soft, and the Ultimate cheeseburger comes with two patties and two slices of cheese, which made it easy to split between two kids. The cheese was perfectly melted, and the burger itself looked amazing. Honestly, it was way better looking--and definitely a better size than anything I've had at In-N-Out. Health-wise, I can't say how it compares, but in terms of taste and presentation, this burger was much better than most fast food spots. We'll definitely be back when we're craving a quick burger! The location at Power and McDowell was also very clean and surprisingly not busy for a Sunday lunch. read more

Jack in the Box - Ultimate Cheeseburger - Fast Food Near Me - Mesa, Arizona

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The new wraps aren't good at this location. The chicken tender is too big for the small wrap and not appetizing. The chicken ceaser sauce is good and the onions are grilled nicely, but this is not a good decision for lunch. read more

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i ordered this sandwich when it came it had no patty and i called the jack and the box they told me they didn't have a patty so they just gave it to me like this then when i asked if i could get a refund or even remade the male worker proceeded to scream at me over the phone with full force then when a diffrent worker tried to address our problems the male would yell to hang up on us to the female. terrible customer service. terrible customer hospitality. i hope no one gets treated like this over a mistake they didn't make! read more

Jack in the Box - Bacon & Swiss Buttery Smashed Jack - Fast Food Near Me - Mesa, Arizona

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The prices have bee Jacked up and the food quality is almost inedible. Why do prices keep going up and quality keeps going down. I used to love Jack In The Box read more

Jack in the Box - Jalapeño poppers are overcooked and half are disgusting, beyond edible. - Fast Food Near Me - Mesa, Arizona

Went to Jack n the box to get a southwest chicken salad, it's salad is bussin and the service was lit, much appreciated read more

Jack in the Box - Good service and good salad!! - Fast Food Near Me - Mesa, Arizona

1st, I worked for JIB for 4 years in my youth. Now, I love the app, but the man working the register and window is a major issue at this restaurant. I ordered my product custom. Extra this, none of this, etc. Yes, it's a little harder, but really, extra onions or lettuce is super easy. Yet my order never has the extra. They will leave off what I don't want, but when does extra lettuce consist of a couple of strips? Today, I placed my mobile order and went I side to ensure it had extra. I watched the kitchen place my items in the warmer. Then I watched the window (customer service associate) notice me, but not acknowlede me at the counter. Grabbed my items, placed them in a bag, and threw them in the heater. I'm standing right there, and the only person inside by the registe, and I am not even given a nod to acknowledge I am there. Finally, the guy looks at me and asks, "Are you waiting for something?" No greeting, nothing. I respond, yes, my order that you threw into the warmer. He tosses it at me and then states, " You could have said something!". Really, you ACTIVELY IGNORE me at the register, then tell me it's my fault that you won't give me my food. So here. Sir, does this work? I'm saying something. Here and now. GREET your customers. read more

I was very disappointed tonight! Well, more like the last 3-4 times I've come to this location. Mereida has been our cashier the majority of those times! The first time she made us feel bad about ordering the $5 meal that " apparently discontinued " two days later than the last time we got it. Tonight, I was missing two tacos so I came back and was treated like trash! I was asked if I had a receipt after 15 mins of being there. It wasn't busy, they remembered me. I told them it was in the bag. Then was told I didn't order that many tacos. I showed my receipt on my app and said I still need 2 tacos. I guess I'll buy them again. ( I'm still upset that I had to re-buy them. Mereida, said " well you never bought them the first time! That is where she and another co-worked named Lula began to laugh and exchange looks! I felt very disrespected and unwelcome! I don't write reviews but this definitely needs to be addressed since it's been an unpleasant experience the last few times! I would give zero stars if I could! read more

I used to love the food at this location, but over the last year or two it has really gone downhill. They never get the orders correct, and the cooking has become very sloppy. I will not be going back after today. read more

I ordered recently from their app to walk in and pickup my order, it wasn't late around 6:00 PM on Wednesday. I placed my order with no issues and then went to pick up my order. I was inside for over 5 minutes before anyone even acknowledged me, all though I was standing at the online/pickup order section. When I was acknowledged the same person from the take out counter came over to see what my order was, I gave him my name and he walked over to a rack and my order had been sitting there the entire time that I had been waiting! The fries were 1/2 full and just like the sandwich cold, the prices have increased and the quality has gone down significantly. I won't be using this app anymore at this location on Power and McKellips in NE Mesa. read more

Haven't been back since they got alittle crazy with there prices. Used to be a regular but not any more.

Hey! You need to get the MF Mozz sticks and effin Potatoe Wedges like Samwise Gamgi's Life depends on it. Thanks my GUY. May the Ring be stolen from Mordor. Get Fucking Real JACK read more

They refused to give Me the jumbo jack free with a large drink for a dback hr.

This Jack in the Box location is now OPEN 24/7 again!! New Manager, more employees and back to 24 hours a day 7 days a week.

Used to go here all the time. Gave me no receipt last night, and the tacos were swimming grease and leaked through the bag. I talked to the person on duty and they said call the manager about another time when the tacos were even worse greasy. Been going to JIBox since a teenager. NEVER had tacos this greasy and old. Called today 5 times to speak to Manager, phone rang and rang and then hung up. Avoid this JIB at all costs. read more

Worst Jack in the Box ever!! Half the time the doors are locked and they make you go through the drive through. Today I go to the drive through and they tell me the drive through is broken that I have to go inside.!!! The food does not compare to the other Jack and the boxes we go for convenience. Not anymore. They have lost the $30 I spend 3 times a week with them. Dell taco is right next door and it is a great one!!! read more

Placed a mobile order at 7:30am, showed up and the restaurant was closed. Doors locked, cones blocking the driveway. Very unprofessional

The overnight guy who works the drive thru should not be working here.... He is impatient, rude, pissy with everyone , every customer is an inconvenience, so very condescending, and just an outright ass!!! All I know is if he keeps acting that way to everyone at the drive Thru, someone is eventually gonna speak their mind back or possibly he'll lose his job. And if you hate your job so much guy, then find another one and quit. Why be an ass to everyone when you can work somewhere else without an attitude...... hopefully the general manager will read this and say something to this guy. read more

This place is a joke your manager doesn't know how to schedule worker's but knows how to give her boyfriend and brother hours. She is unprofessional she doesn't respond to employees texting her for schedule and then trys to transfer because of her incompetence. You turn your Google reviews off so people can't leave you a review I'm trying to get in touch with the owner. read more

Apparently 24 hours only means till 1 AM. M.... or sooner. I just drove by and waited after a long night of work and was never greeted. The lights were turned off so I called with no response. This establishment needs to get their shit together for the last night crowd. read more

This location won't honor corporate sale of tacos 2 for 99cents they for saling them for 2/1.78

Ordered the sourdough burger combo and the burger was very dry and barely had sauce on it fries where burnt and I did not enjoy the food at all don't recommend this location read more

Burgers all day, 24/7! On our way to ASU Polytechnic, we decided to have breakfast at Jack in the Box. Our son was hungry for a burger. "Son, they don't serve burgers in the morning." We were happily mistaken. We ordered a Jumbo Jack for our son. My husband and I decided to share a sandwich, the bacon and Swiss on brioche. I asked if they could cut the sandwich into half, and they were so obliging and courteous. The service was great! The brioche was tasty. I liked the mustard mayo, but my husband did not. My son enjoyed his Jumbo Jack. The curly fries were well seasoned and crispy. We enjoyed sampling the soda machine. The dining room was clean and decorated with fresh flowers. We were delighted with this fast food experience. The only downer was that we ordered the Jumbo Jack sans tomato, and they left the tomato. This made our take out burger soggy. read more

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Went at 12pm on Christmas and everything was good and the staff was polite, these other reviewers are hoes.

Complete CRAP!! I was hungry and wanting to support the local outfit. Ordered a jumbo jack w/cheese cut in half.....simple enough, right? I'm not sure what I got? Worst piece of #$%$ I have ever received. Called restaurant and after 45 min on hold taled to the manager. She was nice enough but pretty clueless about food quality control. Hey, I'm about supporting small businesses but you guys gotta step up your game. Call Me Chris (650) 996-7467 read more

I was able to thoroughly enjoy Jack's bowls! His meat was very tender and not too tough. Mixed with vegetables and rice and other accoutrements I was thoroughly impressed at a good price. One of the biggest menus for fast food always a good place to stop when you got the munchies or do you want Guild food. Thank you Easter Bunny for bringing Jack in the Box to my life! read more

Jack in the Box - ow must be 30 years plus old - Fast Food Near Me - Mesa, Arizona

Service was super, super slow. We ordered 3 White Chocolate Peppermint Shakes. C said; "taste chemically" K said; "tastes like there's Cherry flavoring mixed in with the Peppermint" I said; "the test market that gave this crap a thumbs up has no idea what good food tastes like" None of us drank more than a few sips & we threw them away. $11+ down the drain. read more

This is the second and final time my wife and I have eaten their food, and both times we got sick within and hour of eating it. Will never ever be back!!! My advice...go anywhere else. Anywhere. read more

03/07/21 (around 7:45pm) Ordered 8 regular tacos and a Chicken sandwich for my son and I. Then when we got home and while unloading groceries, My Son told me they only gave us half of the sandwich! ....WTF! ..... Tried to call the store but no one answered! SMFH!!! read more

The manager Sue is always so wonderful , great customer service and runs a great and respectful crew. The one time I had a minor disappointing situation She stepped up and made things right with zero hassle. read more

My daughter went thru drive thru a couple weeks ago. She ordered 2 Oreo shakes and one chocolate shake. Her friend also confirmed the screen. When she pulled up to pay and get food, they handed one Oreo shake and 2 tacos. The female worker said, oh yes you ordered this and mocked her saying you said that sounded great. She said if she wanted the other shakes, she would have to pull around again. Ugh! Very rude and wouldn't admit she was wrong. It will be a very long time before we go there again. She ended going to Chik fil a for rest and got better service and better product. Threw away the tacos when she got home. She offered to Chik fil a workers and they didn't want them. read more

This place sucks. They ruin my order every time. Whether I go in or I use the drive thru. I highly suggest you save your money and go to the grocery store, or just starve for the night. You'll be much happier than buying food from this dump. read more

Went to jack in the box at 9:15. The lady at the register rang me up with a $4 upcharge on my food for no reason. After speaking to the manager he said yeah idk why she did that but I'll ring you in for the menu price. It was fine I understand how it can be, but then I check the food on the way home and half of meal is missing. I have to talk for 5 minutes to get the actual price for the food, and then I don't even get the food I paid for. Yikes man that's not something I'm too happy about. Time to drive to the further away Jack in the Box, it takes 10 minutes of my time, but saves me about $8 of getting the food I ordered. read more

I don't want to talk about the food today but more so what food-service workers have to deal with on a daily basis. If you have never worked in the food industry you should not be allowed to make comments from an area of ignorance. Jen and I had ordered and while waiting for our food an older guy was ordering. He had his order written down and was rattling it off like he was an auctioneer. The young man taking the order was patient, professional, and kept his composure all the while taking condescending chastising remarks from a total jerking a customer. I don't care who you are or what you have been through in life it doesn't give you the right to belittle people. The worst part being the employee did everything right. When the old guy finished ordering he looked at us and said ,"good luck". I told him we had no issues. When our food came up I handed the kid two VIP movie passes and Jen told him, "that's for having to deal with that asshole". I also called a few minutes later and advised the shift leader of how awesome the kid was who handled that very difficult and rude customer. I hope after being talked to so rudely the employee will at least have a smile on his face and a good story to tell. I encourage everyone to speak up or stand up for those who cannot in every situation where there is someone who cannot defend themselves. I for one vowed to never hold my tongue again and surely will not be as nice about someone being a jerk. And everything we ordered was great. read more

My boyfriend and I went to this Jack in the Box and we got two ultimate breakfast sandwiches. The two girls inside were not paying attention and talking about inappropriate things while the drive through window was open as well. Then my boyfriend asked for hot sauce, they looked at him and said okay.... then continued to talk and take there time and talk about the night they had before. They finally got our meal then as we pulled away we realized they had not giving us our hot sauce as requested. We parked and he went in to get the hot sauce and said that maybe they should pay a little more attention to the customer instead of just sitting around talking. As he walked away one of the employees said "what an asshole" he kept walking out because obviously these girls have no sense of work ethic and it was not worth his breath. I would suggest some new employees as this location. read more

Jack what's up? Terrible wait time for ten to seven on a Sunday, pulled out of drive thru at 7:11. 21 minutes for a kids chicken strip meal, is ridiculous!! This is all part of customer service, this location obviously is lacking staffing. The dining room was empty. No apologies or even acknowledged that the wait time is unexceptionable, customer service! Not recommended for a fast food, quick stop. read more

Cuuuuuuuuz this shit smackkkkkkkk. Ion know if I'm high or just hungry as fuck but this shit hit the spot. And cuz at the window had me rolling!!! Real shit tho good looks on that water cup that shit hit the spot read more

Horrible customer service, spent $45 and regret spending it there. Nothing but attitude from the "manager" and we were nothing but nice. (night crew, came in around 1120pm) read more

Fast food? Nope. Slow. Very slooooooow. 12 minutes for 2 combo meals? The staff certainly had an "I don't care " attitude.

I have a low opinion of fast food places. So when I was hungry as hell at 11:30 pm, and the local all might jack in the box was my only option, I went there with low expectations, dreading the standard teenager-ran, horrible service, and bad food triad of disappointment. I was wrong. This place is very well run, clean, with fresh, delicious food. I got some sort of "buttery jack" burger & onion rings. The 2 person staff were two grown men who clearly take their job seriously. Fresh & tasty burger & onion rings. I was shocked how good it was. Next time I'm awake in the middle of the night I'm going back. Props to the night shift manager & cook, for actually caring. read more

This is my favorite Jack in the Box. The guy at the window was hilarious, had all of us crackin' up, he allowed to have a great time at a fast food restaurant. And aside from the great customer service, the fries were perfect and the burger was great as well. I plan to come back soon. read more