This is your typical Jack In the Box. I came here to kill some time between appointments and had a soft drink and did some internet research, see my pic. This facility is relatively new. It has been kept up nicely and consequently quite clean. As such it beams with shininess, see my inside pic. The parking was ample. On this mid-afternoon, there wasn't any wait and my staff member was quick and courteous. read more

See all

Great location, clean curb appeal and friendly service. Going through the drive thru is a cinch with the design layout. Staff were friendly and courteous with quality control. Food was hot and fresh. Been here a handful of times and always satisfied. Ordered several items with special dietary needs and all were completed and customized. Great stop for those tiny tacos or spicy chicken. The app has some great perks and deals. Definitely worth a try. read more

Jack in the Box - Drive thru - Tacos Near Me - Mentone, California

See all

We walked in, and the first thing we saw was a homeless person sleeping on the ground in the middle of the restaurant. Nobody said anything to him, he just slept there with a blanket over his head. We ordered, but they forgot our drinks. Then I went to get coffee since it's self-serve, but they had no creamer. I had to shout to get their attention after waiting for about five minutes. They finally brought creamer, but when I went to get coffee, the machine was empty. Overall, the manager of this place really failed today. read more

Based on our experience this morning I'll have to say, service was adequate, and food was good. I have no complaints. read more

Jack in the Box - Jumbo Jack Cheeseburger - Tacos Near Me - Mentone, California

See all

Service is good it's fast like it should be. Pricing is similar to the other fast food joints. Honestly the main reason I didn't give a 5star review for this place is I know stupid to most. This is my biggest pet peeve when I go through the drive thru. Where are my damn napkins? At this point the food doesn't matter. Getting no napkins when ur ordering food in your car is asinine. Inside I get it you can grab them as you fill your cup but the drive thru really stop being cheap in the drive thru: I would be happy with a napkin with every item read more

I don't give bad reviews. People should make their own decisions. However, I went through the drive through, placed a simple order, 2 tacos, 2 cheesecakes, 5 piece chicken strips and a smash burger. I get to the window and worker tells me amount and I pay. She hands me change and receipt together and awkwardly. Doesn't say anything. Turns to get one bag and hands it to me with a, this is your cheesecakes. A few minutes later she comes back with another bag, hands it out the window to me without a word and turns around. I asked if this was all. She turns her head toward me and gives a sarcastic thumbs up and turns back away without speaking. So I get home and the two tacos are not in the bag. So, because she was so rude, I now have to drive back for $1.99 tacos. I walk in and she says, oh that's the lady that forgot her tacos. No, you didn't do your job! I said, what no thumbs up now? No sorry. Nothing from them. I grabbed the bag and the other female said oh so sweetly, Have a nice day! Disgusting employees. And yes I called her a b**** when I left. FYI, Don't be a disgusting human if something is your fault. 1/31/26 4:43pm read more

Jack in the Box - Receipt - Tacos Near Me - Mentone, California

Probably the worst experience I've ever had at a Jake in the Box. The girl working the counter was so short she could barely see over the register, but trust me, her attitude was bigger than her height. She acted like taking an order was the biggest inconvenience of her life. Rolled her eyes when we asked questions, messed up the order completely, and when we tried to fix it, she had the nerve to argue like it was our fault. She slammed the food down on the counter like she was mad she had to reach that high. Honestly, it felt like she was taking her height issues out on the customers. Super unprofessional, super rude. If you see a girl behind the counter who looks like she needs a step stool to work -- maybe just turn around and leave. Won't be coming back to this location. Do better read more

You can improve service!!!! You have lazy people!!!! You want me to take my own order when your store is not busy. Then have to wait to get our drink cups because everyone is lazy!!!! Who manages this store???? Horrible!!! read more

A brand new Jack In The Box in Mentone California is now open at 1248 Wabash Avenue,Mentone,California at the corners of Wabash and Naples Avenue.The new location features new Jack In Box Restaurant styling,sparkling clean,convenient and plenty of free parking! Directly across from Fitness 19 and kiddy corner to Stater Brothers Markets for convenient shopping when you are in the area! Ofcourse they also have a fast drive through line as well! read more

See all

Got food poisoning the next morning but stomach was hurting like an hour after eating the food me and my girlfriend.

Fast and good for a quick stop. Very new and clean inside. Nicer than the other fast food restaurants in town

We pick up food yesterday night and got so sick! Definitely got food poisoning and this is the only food we ate. I'm not sure if something was unsanitary but my family who ate the food was very sick with food poisoning. This place needs to be checked for food safety. Never returning. read more

Ordered online so it's really hard to mess it up but this location does that practically every time. When I got home my cheese burger was missing the patty!!! And when we spoke to the female employee with glasses she was as intelligent as a dusty white turd said oh you wanted the patty with it? I order my tacos with no lettuce and extra sauce I get most of the time no cheese and no sauce this time I got a small piece of cheese at the edge of each taco and light sauce. This location has poor service and lacks common sense. Check your order every time because they even short me on the box they don't have an item they just don't include it instead of telling you they told me they thought I'd be fine without it. Just not returning. They lack the understanding you want the food you paid for and that it costs money in gas and time to drive back for something you already paid for. They act like they did nothing wrong and give you attitude when you want it corrected. Also the male manager doesn't wear gloves when he's touching all your food while he makes it. Gross read more

Ridiculous! Remind me again why they get $20hr? I would appreciate getting my full order considering I was charged for it. Yes, I can go back and yes, everyone makes mistakes,but it is becoming the new normal. At what point are they held accountable? read more

Do not come here. The cashier was giving me a load of bs saying how they don't take mobile orders purely because I had a discount available. The mobile app shows it works fine for this location. Stay away. Staff are cheap as heck and can barely speak English. read more

they will 100% be receiving a lawsuit because today at 2:45am i waiting in line for over 10 minutes and said hello nobody said anything on the menu speaker they didn't use basic customer service skills and say please give me one moment or second so I pull foward without getting my order taking because I've been there already long enough maybe there menu speaker doesn't work so i go up to window and said I didn't get to order because no one said anything to me and she said you need to go back around my manager said this ( girl has blonder hair ) she said her manager said go back around and i said why would I go back around if I was waiting and y'all didn't answer she said because I had you on hold for a reason and the way she was looking at me she was racially profiling me and discriminating me because the people in front of me got their food and as I drive off she called me a bitch TERRIBLE CUSTOMER SERVICE called the location moments after 3x I have the call log for the cooperate number they failed the answer again this is a 24 hour location my lawyer gonna have a ball/ this one because this is UNACCEPTABLE DO NOT COME HER unprofessional young staff read more

Very great customer service! (Specifically night crew) night manager went above and beyond!

Wow, by far the worst Jack in the Box I've ever been too and I didn't even have a chance to try the food! Sat in the drive through for 45 minutes and was told to hold on twice. Once I didn't see anyone still in front of me I drove up to the window just to let the incompetent fucks that seemely need to make 20 bucks an hour how dissatisfied I was. STAY AWAY!!!!!!!!!!!!!! read more

if i could give this place a zero star review i absolutely would. first off the Nancy T. was the rudest cashier i have ever met. while i was ordering she would interrupt me to ask for what i wanted next when i hadn't my previous statement. she then rung me up before i was done ordering. as for one of the other workers, they complained that they supposedly called my name 4 different times. but the place was so hot and the music was blasting that my friend and i heard nothing. overall never go to this place because the food isn't even that good anyways. it's dry and lukewarm. read more

Slow as heck. There were no costumers and the girls that look alike were just hiding & chatting in the back. There was like 4 people with headsets and they continued to ignore the drive through. read more

This was our second visit to this new Jack in the Box. The 1st time our order was wrong. This time around our order was wrong, cold and tasted sour like it was bad. It seems like every time we go it keeps getting worse. read more

The long awaited Jack in he Box is such a disappointment. Not 24 hours, can never get the orders correct, long wait times. Pull it together JB Mentone. We are trying to support you. read more

Jack in the Box - 8 cars just tried to go to jack in box but you aren't 24/7 like the window says. So we all went across to McDonald's. - Tacos Near Me - Mentone, California

I would give no stars, I've been to this location multiple times because mentone being so small there isn't much food to choose from but everytime I go the service gets worse, I went a month or so ago and there was people Throwing glass bottles trying to hit cars from the ally next door, then I went again and I ordered a number 10 the cashier put a number 15 on the order screen when I told her it was incorrect she wanted to argue with me about how I asked for a 15 not a 10 which was very unnecessary and unprofessional I also ordered curly fries with my meal and when I checked my food I didn't have my curly fries only regular fries when i told them I didn't get my curly fries I heard the cook in the back say "just fucking give it to her" then he had the nerve to come to the window with a big attitude and say "I gave you fries so what's the problem" needless to say it was unprofessional once again now today I went again and ordered 2 nugget meals and I asked for ranch and the cashier charged me for it when I asked her a simple question of why I was being charged for ranch she had an attitude saying I wanted extra when I never asked for extra I told her nicely "doesn't the meal come with sauce?" She said "yeah with 2" then I said ok why am I being charged I just asked for ranch with my meal not for extra I can not exaggerate this she looked at me and rolled her eyes and walked away. This place is ridiculous it's sad how bad the customer service is here. I wish I could say I won't return but like I said there isn't much food to choose from out here in mentone but might just drive a little further away for better service. read more

you don't go to jack in the box expecting great food, but this is by far the worst jack in the box i've ever been to. Food is always just thrown together like they don't care even when there's been no one in the drive thru for over an hour in the middle of the night. there is also a worker with extremely long and disgusting yellow nails. you would think basic hygiene would be a standard for a jack in the box let alone a grown man... read more

I am always concerned when fast food restaurants have dirty windows and stainless steel counters in the drive through. It takes about two minutes to clean up this area inside and out and they are open 24 hours. It is 100% of the visual perception of the restaurant and I can't understand how they can ignore these areas. Not just light dust from the wind, we all know what days of smudges and dirt look like. I have to assume the same care is shown to sanitation inside. They are not that busy. Maybe part of the problem. read more

I am not one to leave reviews or complain about the service but this location is ridiculous. Waited 40 minutes for my meal and watched how it just sat there. It wasn't until I got up and complained about not receiving my food that they grabbed it and gave it to me. I received my food cold from it sitting there. I ordered 2 tacos, jalapeño poppers and a bacon ultimate meal. read more

Food is decent but the service sucks, what I can understand of the person that takes my orders is rude and short. I'm sorry you don't like ur job or life but don't take it out on ur customers. read more

I went here and was waiting about 20 min for my food and saw the whole staff next to the window just talking and joking around even talking to friends at the drive thru menu I ended up just leaving after how long I was waiting and went to the Mc Donald's across the street read more

Food is good, comes out hot and they are pretty quick, but they make mistakes on your order frequently.

First time, no line in drive thru. Ordered cheeseburger and curly fries. Waited about 5 min at window after paying, even though no other customers were there, inside or behind me. Got home nearby, 10 min. Max. Both were cold, luke warm burger at best. Cheese was unmelted and way too much mayo and ketchup. I had to scrape it off. Eating cold food and dry patty and bun, I considered not eating it because I wondered how long the food sat in the empty restaurant before I showed up. Unfortunately, I was too hungry. Happy a new is Jack nearby, but I don't think I'll give it a try again, maybe if I see/hear reviews are better. Too bad. If you own this place and are reading this, please prioritize fresh hot food over having some sitting for efficiency and speed. Speed and efficiency don't matter if you have no customers. People will wait a little longer if it's something good. Also, be willing to throw food away if old or cold instead of selling it, it's the cost of quality and customer satisfaction, which should increase revenue and profit in the end. read more

Food is terrible and employee customer service is horrible. I have visited this location multiple times and every time the experience was trash. read more

The customer service is okay but they get every order wrong and the food tastes so bad I ordered tacos and it had burnt all over it and tasted so rotten and the food is cold every time even after waiting in line for 20+ min read more

I've been to this location several times now.every time the food is cold fries are soggy.Really disappointing for a new restaurant in town.This place won't last. read more