I made the mistake of ordering through the app, so unfortunately I was committed before I realized what kind of experience we were about to have. When we arrived, the dining room appeared to be locked, but someone had left the door slightly ajar, so we walked in. We were the only customers inside, yet no one acknowledged us. After standing there for a bit, I finally told the employee behind the counter that we had a mobile order. She turned around and walked away without saying a single word. A few moments later, she came back with our food--still without acknowledging us. I ordered the $8 Supreme Sourdough Breakfast Sandwich, and somehow it was missing the egg--which seems like a pretty important ingredient for a breakfast sandwich. On top of that, it had what looked like half a slice of cheese and a single slice of ham. Definitely not what I expected. The inside of the restaurant smelled unpleasant and just felt unclean, so we decided to eat in our car instead. Before we left, a customer who had been there before us came back inside to ask for a fork for his breakfast platter. He was told they were out of forks. Hopefully he enjoyed eating breakfast with his fingers. While we were sitting in the car, we watched another customer ride up on a bicycle and try to get into the dining room. Since the doors were locked, they couldn't get in. After trying the door, they simply rode across the street to Burger King instead. Between the locked dining room, the lack of customer service, an $8 Supreme Sourdough Breakfast Sandwich with no egg, the disappointing food, and the overall condition of the restaurant, this was easily one of the worst fast-food experiences I've had. I won't be back. read more

See all

We walked in and the person the was supposed to take our order was just hanging out at the table. At first it was nice cuz she was really nice but the when (the person I'm assuming had some kind of authority over her) she start yelling at a man for looking at her. I thought it was funny but it made my partner very uncomfortable. We then got our food and this is what we got. We both got a large combo. I got their number 9 which was a burger and my partner got the chicken. I was exited at the curly fries cuz of how much hype they got but was a little disappointed when they weren't all that. Don't take my word for it cuz it might just be this location. (5 or 6/10) The burger... Omfg the burger. Big (-10/10). I have no words. It was just pure disgustingness. The chicken was probably the best out of our order. Overall just decent chicken. (7/10) Overall experience is a (6/10) For this being my first Jack in the Box experience i was very dissatisfied. read more

Crappy food, crapy service. Dirty tables and floors. Time and time again I am disappointed. I love jack in the box food but this is the worst one I've ever been to. The owner needs to do a COMPLETE restaff! read more

The late night crew is the best Ive seen at any Jack n the box in history. I have had the worst weekend. We stayed at 3 horrible hotels and guest relations these days are non existent. So when we were going home to leesville from lufkin tx we stopped at jack n box and went thru drive thru. The young lady at the window was very sweet and had great customer service which u never see at any jack n box. The cook there has no buisness being a cook. Why he isnt a GM is beyond me. He came to the window and told me he made my sausage croissants fresh. They were the best Ive ever had. He was polite, curious and respectful. This cook had better customer relation skills than any fast food manager Ive dealt with. Great to see someone going beyond and above. If this guy isnt promoted quickly I might just steal him for my restaurant in Beaumont. Awesome job to the both of you. read more

I am from San Diego so when i ate at this jack n the box today i was very disappointed. First of all dining room was not open to public with no explanation. I called no one answered. Then i went through the drive through. I asked for a large combo and the worker said no large cups. I asked ok can i have a milkshake and the worker said the machine is down. No sorry and no thank you at the window. At the window workers were shouting and using profanity where people outside could here. Very unprofessional very rude service . I have been to many jack n the boxes and jack n the box started in san diego. This is by far the worst jack n the box i have ever been to and the most unfriendly i have been to. Sloppy service!!! I am a retired cook in the military and have worked in customer service for over 30 years. Whoever is in charge there are many one stars on the reviews. Do yourself a favor and shit it down and clean house it was pathetic. I was taking my mom to her first jack n the box today and it was a horrible experience. We are going to san diego soon on vacation i assured my mom that the service in California is nothing like what we experienced today. Mr GM you should be ashamed of yourself for having a crew like what was in your shop today. read more

Your order will always be wrong or missing items. It is like they are all stoned or stupid. Maybe if you filled out your selective service card at 18 you could have gotten financial aid thru FAFSA but no you screwed up your life and now every order of a person who can afford to buy overpriced processed food that has paittes that are over 25% cartilage and other parts of beef, in my opinion. We can buy watered down drinks that taste more like fizz that what your buying so you're mad? We want our nasty rancid limp fries not missing! Maybe if you were not a coward you would have joined the service if able and done something with your life but now your 30~50, uneducated, pissed off and pointing the finger, no justice no peace but I eat a piece of your jalapeno poopper, a taco and your pie smoking a doobie behind the dumpster, listen to Bob Marly? My FICO 501 but I got rims? Don't think we don't know what is going on when you have the cash drawer open, like at booger king; your fishing the drawer you bottom feeders, stealing money is my perception but I have no evidence other that this is very common in Houston and so is not giving people back the right change. We should all learn to cook, it is better for us and does not give money to rich pigs who never work in their lives who enjoy paying slave wages to people who by choice become bound in their own chains, as Plato would describe in the Allegory of the Cave, wiki that Shi@#, then throw you stone at mother philosophy and see what she does; ignore you. The only way to see is to close your eyes! read more

We went to jack in the box and ordered 5 Chicken Tator Munchie Meals and one Cheeseburger meal. First off, we did not receive our full meals... as you know, each munchie meal comes with 2 tacos... so in total, we should have received 10 tacos. Secondly, we should have received 6 orders of fries (5 being half regular and half curly & the burger meal has a large curly.) we did not receive any orders of fries, and were given two orders of potato wedges, because the worker said they were out of curly fries. Lastly, they did not give us a receipt or enough change back. We spent $50 on jack in the box that night and did not receive anywhere near our full order not the leftover change. read more