Went thru the drive thru, order 7 orders of "two tacos" a very common menu item that's been around for yearsssssss. When she told me the total of like $7, I said, 7 orders of the "two tacos" She corrected the order and we drove up. We paid, received our charge and just waited for the food to come out. A couple minutes later- because you know Jack can take a hot minute to cook up the food which is not a problem- she returns to the window and says, "we only made 12 tacos. Is that okay?" I was caught off guard and paused for a minute..it was literally the only thing we ordered... I said. "Okay, can you just throw in something else then?" She said, "well I only charged you for 12. " Sooooo- you got the order wrong and want to know if that's ok? And you don't want to offer to fix it? you want us to take the wrong order and just drive away You asked, then I suggested something and you said no. Ridiculous . We ended up just saying, sure no problem. But we had to come back thru for another order 30 minutes later.... When I got up to the window for the second order, I said you look familiar trying to get a laugh out of her. She did not think that was funny at all... read more

Jack in the Box - Egg & Cheese Bagel Sandwich - Fast Food Near Me - Fair Oaks, California

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Very bad at getting the correct order. Ordered one thing and they send out something else. They even label the item as what you ordered but turns out it is a completely different item. Annoying. read more

This is a good location. Easy to get to with ample parking. They did have a section closed (indoor outdoor area) no reason as to why. Food is good. They do have the best sweet tea that comes from a machine. Cheap combo meal was $14, yikes. Great curly fries and the place was clean. See our YouTube channel Coolest Life. read more

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I highly would not recommend this location. My husband has went here three different times and all times his order was incorrect and yes, we do understand that things happen and mistakes are made but three different times is completely a pattern. I've had to tell my husband not to return first time, food was missing from our order and extra tease charged was not provided second time the same thing and the third time over overcharged for things we did not order and to top it off. Receipt was not provided on the last third time I have witnessed inappropriate behavior at this location, gossiping while working not paying attention to orders and rushing people out the drive-through I was a regional manager for over 10 years so I know what is to be expected hopefully in the near future things change at this location, but we will absolutely not be returning read more

According to all available sources this "restaurant" opens at 6 AM at 6:05 AM a worker casually strolled across the parking lot and went inside. Didn't even turn on the lights or anything so I knew it was gonna be a long time before I was gonna get my food. I went to McDonald's instead. If you're supposed to open at 6 AM, you should be able to serve food at 6 AM. Not make people wait half an hour until you get around to it. read more

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Sorry I left my food after ordering, but when I see shady people walking up to the drive thru window (as a pedestrian) and ordering, while buddy is doing god knows what in his truck... makes me a bit nervous. To top it all off, guy in the truck blocks the drive thru lane with his truck pointing straight at me. So yeah... I popped the curb and took off. I'm surprised your insurance covers walk ups... was a repeat customer, just not willing to put my safety and the safety of others at risk. Hope you can do better. read more

Food is gross, workers don't care, management is apathetic. There's too many fast food options on greenback to put up with lackluster food and service. read more

Jack in the Box - Spicy chicken sandwich - Fast Food Near Me - Fair Oaks, California

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20$ an hr dnt deserve it cant even get my order rite no boss sauce mayo instead no pickes wtf an breakfast jack sausage came with ham hire people that listen read more

I've been here 5 times in the past month (we just moved and I've been busy lol) and they ALWAYS get the order wrong. If you want 4 tacos, they give you two. If you want no cheese, there's only cheese and nothing else. On the off chance they manage to get the order correct, they forget your napkins and ketchup and don't bother asking if you want any sauce. Nobody answers the phone if you call and corporate never writes back. The best things about this place are it's relatively cheap, the workers are kind, and if you're flexible about the order having a missing item or two, at least you didn't have to cook dinner again tonight. The drive thru is pretty slow most days but the food does come out hot. I'll add more stars if they can get my orders correct. read more

i get off at midnight, not a lot of places open around that time. The last couple of times ive come here, they gotten all my orders right, they are really nice, the food is fresh. read more

What I'm the absolute efffff is going on?!?!! U have one job is it really that difficult?!?! I ask for extra marinara sauce for my variety mini munchie. I GET ZERO!!!! Instead I was given ranch what food is not gonna do me when I'm eating mozzarella sticks that are supposed to come with marinara sauce?!?? I asked for taco sauce for my two tacos. I'm given one taco sauce what the hell ?!? I asked for ketchup for the fries that are in my mini munchy. I'm giving one packet of ketchup. Hey Jack-in-the-Box, if you're gonna be that fucking cheap, don't charge people so much for food !!!! and what's the point of even asking the customer if you'd like any sauce if you're not going to give it to them!!! And yet you want to pay these workers $15 an hour $20 an hour for entry-level work that they can't even get right most ridiculous effing thing I've ever heard of... The only saving grace about this was, at least the workers were polite, common sense and the ability to follow directions just didn't kick in yet... ‍‍ read more

I love jack in the box usually but tonight I ordered a sausage croissant with a hash brown and boba to drink. My sandwich tasted like the egg was bad, the hash brown was ridiculously greasy(way more than normal) and my boba was rock solid so it wasn't even boba. I'm just annoyed I spent my money on a crappy meal read more

I had a hankering for a milkshake and remembered that I just received a bunch of coupons in the mail for Jack in the Box the other day. I asked my Pops what he wanted and off I went. Just as I was pulling in to the drive-thru, a car had finished ordering and was pulling ahead to pay. I was asked to wait a minute before she could take my order-she was pleasant about it. There was already a truck at the window. Sure, no problem, it's Friday night, people are out, I was in no rush and I brought my patience with me. When it was my turn to order, I told her I had a coupon for a regular milkshake for $3, but I needed to order two milkshakes. Her tone of voice changed and she snapped again "do you have TWO coupons"?! I replied no, but that's okay as long as it worked for one that would be fine. I ordered one strawberry, and one Oreo. She said I could pull up, but didn't offer the total cost for my order - my mistake for not asking right then. When I pulled around the corner in the drive-thru, I could see the truck was still at the window. It was at least another full minute before they received their bag of food, and left. Next up, the car that had just ordered as I pulled in to the drive-thru window. He was at the window for about 20-30 seconds before I heard him raise his voice and then her say something back. Before I could get my window down to hear what was going on, he pulled away. He was angry and left without exchanging any money or food. I pulled up, I handed her my card, and while I'm still holding the coupon sheet, a second gal said something to the first gal in Spanish, but ended with the word "coupon". The first gal runs my card while the second gal is explaining this, hands me the card back with my receipt, and pretty much runs away from the window. When I reviewed my receipt, she had charged me full price for both shakes! When I asked why she didn't include the coupon, she rudely replied "you didn't hand it to me with your card!" I explained I was still tearing it from the sheet (even as we were speaking the transaction happened so fast), but the second gal even reminded you about the coupon, please adjust the charges. Once again the first gal snapped at me and stated something to the effect of she 'can't change' it after it's run. I told her to cancel my whole order then. She happily obliged. She could have easily rerung the order with the coupon, but instead she let me drive off empty handed just like the car in front of me! I'm pretty sure the owner would like to know how much having her work the drive-thru window is truly costing him! I took pictures of the additional ways to contact Corporate. I think this girl needs to get off the drive-thru window, she might want to find another position that doesn't require her to interact with people. She's really bad for business! read more

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If I could give out 0 stars I would. HORRIBLE CUSTOMER SERVICE. GO HERE IF YOU WANT TO WAIT FOR 30'mins for a burger then they tell you they don't have meat. So why am I here still? You don't even let me know yet you made me pay and park in front wait for 30 minutes, for then me to get out and find out you don't have meat? At a jack n the box? Lol cool. Never giving y'all my money again at any location! Clueless workers! read more

Always liked this jack in the box until the other night , I bought 2 jumbo jacks and went home,when I opened them up I couldn't believe how bad they looked! I feel like it was deliberate to make a burger that bad! Did they change their quality? Doubt I will return! read more

Order was completely wrong. I asked for french fries, I got curly fries. I asked for barbecue sauce, I got sweet and sour... ruined my lunch, extremely disappointed. Not to mention I waited almost 10 minutes in the drive thru. read more

Quality of food, expedience of order taking and food preparation, efficiency of drive-thru exit options, that stuff is great. Tonight JITB was my plan B for dinner. My 2nd or 3rd visit to this location. And if graded on food quality and reliable service alone, it'd be 5 stars. However, JITB has made it clear that their upper echelon wants to continue to pad their pockets at the expense of the customer. And if I were rating the company, it'd be 1 star. A regular taco used to require 2 sauce packets and I sometimes wanted a little more. Tonight I couldn't use up 3 packets between two tacos. And I could visually see the size of the taco has shrunk. Yet the price went up over the past 2-3 years. And the chicken nuggets? I don't think they could make nuggets any smaller than these. I was thankful the employee tossed in one extra. Fast food conglomerates, I'm not going to be paying your inflated prices just for you to fly your jets and rip off everyone else. I hope others follow suit. If not, at least I can sleep at night. And shame on you for being greedy schmucks. read more

Yeah it is fast food but there are times when only a Jacks Spicy Chicken sandwich will do. And I've been known to order the 2 tacos for a buck. I'm not proud of myself. But it was goood. read more

This review was from a few months ago. We came through the drive thru, when we came up to the window to pay & pick up our meals. The cashier was Michael and when I paid and received my receipt I mention that the tiny tacos were incorrectly charged $3.99, as per the Menu that I ordered from and showed them a picture of their menu board for proof $3.50 Tiny Tacos price. He brought over another worker Emma who by the way has an attitude and was argumentative with me. I asked to speak to a manager and she told me they had no manager today. As for the sign she said we can't change the menu or the price already in the computer register. I told her that is false advertising. Emma continued to prepare our drinks and didn't use a scooper and just put the cup in the ice bin to scoop in some ice. We received our food after some time. The food was prepared correctly and we all enjoyed our meal. I am giving this a 3 star rating due to the lack of good customer service and arguing with customers should never be acceptable by management. read more

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On the way home from Sac State, sometimes I'll stop at this location and get myself an order of the tiny tacos. I don't know what's in them but they are very addictive. Now when it comes to Jack in the Box, the service always sucks. However, this location consistently seems to give good service, or at the very least, passable. I've never had a horrible experience here, and the food always turns out good. read more

Cynthia I'm guessing the lead who works on Monday shift today at 340 pm she baged my food Even tho we came inside to eat inside then proceeded to tell me yes there's forks in the bag come to find none! I was then told I don't know who she is! like yeah, I thought u were man/lady who was going to provide decent service boy was I wrong. read more

Jack in the Box - Fast Food Near Me - Fair Oaks, California

It's so sad to say people do not want to work and the service is absolutely unacceptable!! I went through the drive thru around 12am to realize I was waiting for about 20 mins waiting for someone to take my order! I decided to make a Mobile order to think it would be a faster process! After waiting for about 25 mins in total I drove up to the window waiting. I saw an older Hispanic lady walking back and forth looking directly in my direction with no acknowledgment nothing! I sat there for 45 mins waiting almost thinking they were closed when I saw her approach the register taking an order for the car that was about to pull up behind me. She then once again was going to ignore me and walk away. I then honked my horn to get her attention since she was just walking off not wanting to help me for whatever reason! She then opens the window with no greeting while i asked why she has been ignoring me the past 45 mins! She proceeds with how can I help you rolling her eyes at me as if I was the problem! I told her I made a mobile order and she slammed the window door on me then comes back handing my food to me while I asked who was the manger she stated "they aren't here" and slammed the window door again I honked once again and asked who the manager was she yelled at me saying they werent there! I asked for her name and she refused and continued to say bye! I will be taking this to a higher position in the early morning for the embarrassment, unprofessionalism, and the ridiculous customer service! This lady is so miserable she needs to find a job that makes her happy because jack in the box just isn't it for her! read more

I love the food, but the service at Jack in the Box has gotten terrible. If you don't order online you miss out on the deals. We went through the drive through tonight and asked about the 2 Tacos for 99cents and were told there was no sale. We ordered other items and drove round to the window. The employee came to the window and gave us our drinks and took my credit card to pay for the order. She closed the window and walked away. She did not return my card. We waited a significant amount of time and they still did not return my card. The employee went to the cash register at the counter and took another customer's order. We tapped the car horn and waved for her to come to the car and she refused. We waited some more and she still did not come back to the drive through window. Finally I went inside the store and asked where my credit card was and her manager came out from the back and said she had just given it to my husband in the car. I told her it was not acceptable to hold on to a credit card that long and she told me she had instructed her employees to hold the card and set it on the window sill until the order was ready for the customer. All drive through stores take your card, run it and hand it right back. I have never had my credit card taken away from me and have it put somewhere I can not see. This is the way fraud happens to customers. I will be calling the corporate office in the morning. read more

So my bf, friend and I went here for dinner tonight and ordered our food and we were all having a good time and joking around with each other. Our friend said a silly word so we all started laughing. So ofc the person ordering had to stop talking and pull away to laugh and gather themselves. Then they continued with the order. This somehow upset the person taking our order for some reason. Then an older lady comes to the window to ring us out. We haven't ate at all today so this was our first meal and we were starving. One of us ordered chili cheese fries and they not only gave us the wrong box but also gave the wrong item. They also were very rude and had such a bad staring problem. I guess their parents didn't teach them that staring was rude but I guess we all have our flaws‍ Picture #2: Doesn't look like chili cheese fries or roost fries to me. But I guess they can't tell the difference between food let alone the right box‍ read more

Jack in the Box - Wrong box. - Fast Food Near Me - Fair Oaks, California

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Fast, not long line this morning. I'm in the midst of moving, I need something filling with eggs and meat fast. Courteous staff. The brunch burger combo was delicious. Opt out the bacon. I don't eat any types of bacon ever. Don't know why, just never did. And, not even pepperoni. They don't appeal to me. Ok, I also had the ice mocha with hash brown. If you need something fast and tired of Mc D breakfast, go here. read more

So I will never be at this Jack-in-the-Box ever again for one I was given a cup a large cup of grapes zero with plastic inside I thought it was a glove. Last night my husband and I went to Jack-in-the-Box I ordered their teriyaki bowl with an eggroll and a Fanta zero drink my husband had their breakfast jack and gourmet fries I drink half of my drink and left it by my bedside to finish off in the middle of the night after I finished it I wanted more something to drink so I added some water but when I looked in it it had this plastic inside I thought it was a glove and I felt violated especially during these Covid times. I took it to management and all they said was oh I'm so sorry that happened but it is the sleeve the plastic sleeve of the drink. They only wanted to take the cup didn't offer a refund didn't say anything else they just said oh that shouldn't of happened to you. They were nice but it doesn't matter this should've happened so just a warning to everybody look in your drink just in case because I could've choked with a little bit of the plastic that was in there No I will never come back I will be calling corporate read more

Jack in the Box - Inside my cup - Fast Food Near Me - Fair Oaks, California

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My$50 order came out wrong. Tried to order the new ANGRY monster 2 tacos for $3 red tacos. Saw it on commercial and came straight away with my husband to fix our craving. Well, the new red angry tacos were not in the bag! So we had to pull from the drive through into the front and go in and wait for them to be made while they hand out some to the drive through customers behind us.long story short, the manager insisted that my husband made the mistake when he ordered it. But yet she says'"your husband (pointing at her head) is better than you." I was extremely offended. This is my new local Jack in the box. I asked the manager to get me in touch on the phone or email with the owner and she ignored me. Would only talk to my husband, as if it would bother me or something idk. It was terrible. Never going to this location again. They lost good high paying munchie customers. No one deserves to have their mental or cognitive state made fun of even when just ordering some fast food. They accidentally gave me a bunch of regular tacos more than I ordered and they took all those away to. They didn't forget to get those back. I would've been pretty happy if they just left me with all those extra tacos and sent me on my merry way. I called corporate and got my money back, plus some(: read more

Jack in the Box - Misleading advertisement - Fast Food Near Me - Fair Oaks, California

Drove to the drive through this evening, and once again, the lights are off on the menus and a line of vehicles not getting any help. Called the phone number for the location twice-no one answered. Pulled around the line of cars to near the windows and saw two employees inside not doing much. This happened at 9:35pm on May 29, 2022. This is the second time this happened in the past few weeks. read more

Jumbo jack with cheese is my go too. It has never let me down. I usually swear by it. The one I ordered here was the worst ever. Dry bun, dry meat and no sauce. I ordered this around 4 pm on July 14 2024. The person who prepared this has no business being near food preparation. read more

Bad customer service. We ask for fresh fries, and the manager get mad and really rude. She is young and Latina. So bad because I'm Latina. No wonder why the employees get bad actitud with the customer. read more

Not sure why this place doesn't get better ratings, I went thru the drive thru around 5pm and ordered a few items, Tacos, mini tacos, onion Rings and a Sriracha burger. Drive thru service was great and fast, I was in and out of the drive thru in like 5-minutes or so. my order was correct, the staff was very nice and friendly. The food was hot and tasted great! I have no complaints, satisfied customer. read more

when you order food, make sure they read it back to you, three times now ive gone here and they gotten my order wrong, i wanted the breakfast platter, not the ult breakfast sandwich. i guess everyone here can speak Spanish but cant read English. read more

Nice and clean but bad customer service...the man taking our order just walked away and another employee jumped in to finish the transaction.... read more

We were hungry at nearly 11pm last evening and that doesn't happen often: being up at 11 or thinking of food, quite honestly. Decided to drive-thru our nearby Jack in the Box and couldn't have been more thrilled. The food and presentation were surprisingly fresh/good but it was the guy at the drive-through window that made our visit. Ian is a stellar human; he's polite, respectful, considerate and thorough. We'll visit again and I highly recommend you visit late and say hello to Ian whose charisma and manners really impressed. I'd hire him at my own business if he applies. read more

The "manager" of this place is a child. Came through the drive thru one day and was waiting for at least 30 minutes just to get to the window and they don't have my order correctly at all. It's like they didn't even have it to begin with. When I tell them no that's not the correct order he rolls his eyes at me and starts to give me the worst attitude as If it's my fault his employees can't do their job right. He then takes my order and they still manage to get it wrong. The whole time I'm being polite and saying thank you and he's just giving the rudest attitude while huffing and puffing never once said you're welcome or apologized for the mix up. 45 minutes later and still had the wrong stuff. read more

Horrible. Every time we come get something is forgotten or half a** made. Today's special was the nacho cheese chicken sandwich munchie meal. With a microscopic amount of nacho cheese. Thanks... idk why I keep coming here. read more

Jack in the Box - Fast Food Near Me - Fair Oaks, California

The food has seriously gone downhill since covid. Burgers are getting smaller. Last time we ordered, the fries were so salty we just threw them in the trash. read more

Two visits this week. Truly amazing tacos. I had an order that got messed up #192 on 3/30/19 and emma was super nice on the phone and offered to fix it. Greg was super nice to us tonight right before closing and gave us AMAZING food. Way to go. Im a fan of this place now. ! read more

This review is for the gay guy who works there, I'm no doing this because of he is gay, it's because he doesn't have good customer service skills, he is disrespectful with customer, today I went there at 3pm and he was so pushy and he told me like this, move move move your car, get out I have more customers, he doesn't deserve to work there read more

What a wonderful experience this morning! We had driven past this location and seen that if had been torn down and it was gone for a few months, and honestly started to think there was no jack left in this box, but as of today the location has reopened and it's so darn fancy that it seems a stretch to call it a fast food restaurant. We were lucky enough to walk in while the owner was present, and I still can't tell which is nicer, the remodel or the owner! read more