The Jack in the Box constantly gets our order wrong, purposely leaving at least one item out. Corporate needs to review and improve this location. Would not recommend. read more

Awful burger and service. Bought burger in driive thru yesterday. Half way eating it realize its undercook, no char on meat and meat did not taste fresh. I return today for refund. Female mgr on duty said no refund cause i ate more than half. Told me come back tomo. Treated me like im homeless trying to scam a refund. Any other nationwide brand would refund. I will never ever patronize Jack in box again. For the franchise owner of this location it was your team on duty at 6pm on Feb 15, 2025. Staff with that type of customer handling attitude is highly unwarranted. read more

Jack in the Box - Jack in box - Fast Food Near Me - Carlsbad, California

My food at the Carlsbad Jack In The Box (off Carlsbad Village Drive) was nothing short of amazing! It's the best fast food restaurant I've eaten at in a long time!!! First and foremost the food is hot and delicious! It looks like the commercials and taste like it looks, yummy!!! I was surprised at how much better my Monster Tacos tasted at this restaurant! There was a lot of meat and veggies in it! And the fries were fresh out of the fryer! The lemonade had just the right amount of ice which left room for a lot of drink! Thank you very much! But the service I received from Cesar was exceptional! He was knowledgeable, polite, respectful and most of all friendly! What a great representative of Jack In The Box! I will definitely drive the extra miles to get this kind of service, food and value!!! read more

Stephanie is one of the sweetest and kindness workers I've ever met! She has such a beautiful spirit and was so kind to us. She has an amazing work ethic and was on top taking care of the entire store, we had amazing service. I would give six stars, but it only lets us do five. Give this woman a raise she is genuinely so sweet and amazing. She completely made me and my friends night! read more

Elegant ambiance. Consistent and delicious food. Quick and friendly service. I mean can we really complain? It's Jack in the Box! Great munchies spot without breaking the bank. Haters can snort glue read more

The reason why I gave this place a five star is because of their amazing service and they had phenomenal service. The best I've ever seen thank you so much too. I don't know his name for helping us in our difficult times go to Jack-in-the-Box and hope for this mystery man because he was working with only one other person and he did a perfect job so go to Jack-in-the-Box and say welcome to Jack-in-the-Box. read more

Jack in the Box - Fast Food Near Me - Carlsbad, California

our visit was NOT an epic fail, but came pretty close. on positive notes, Max (an Australian Cattle Dog) devoured his Cheeseburger without complaint and my CLUCK DELUXE (fried chicken fillet, brioche bun, cheddar cheese, bacon, guacamole, sliced tomato, iceberg lettuce, and mayo) was solid. sadly, (unlike the photo on their menu) the chicken didn't even cover the edges of the bun (in the website photo it sprawls out all over the place), but all-in-all still pretty good. a couple of mornings ago, i had the CLUCK which is more basic (bun, cheese, pickles, and spicy mayo) and also pretty good. the boy's Extreme Bacon Double Cheeseburger was no bueno. the bun was run thru the vertical toaster not once but twice facing the WRONG direction. the outside top of the bun was burned and the inside top of the bun wasn't toasted. REALLY? there's also half the bacon on the EXTREME DBC that's on the ULTIMATE DBC. not to argue semantics, but that doesn't seem right to me. the Curly Fries were even worse. i'm pretty sure they were left over from lunch a couple of days ago. i grabbed a handful from the bag before i pulled out of the drive-thru and they were just plain nasty. i tried to resuscitate them in the air fryer and got 'em warm but they were still nasty. i know Covid's been hard on everybody but Jack do you think you can get your guys to turn out decent food? read more

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I think I went to a Jack In The Box about 20 years ago and I never had the desire to go to one again. I remembered why tonight. I was waiting for my daughter and Jack in the Box was the only fast food restaurant I could find. There were no other cars in the drive through, yet I I still had to wait quite a while after I paid my food to come out. I ordered five chicken nuggets, a small fries and a bottle of water. The bottle of water was good. The fries were unsalted and tasteless. I got five somethings, but they were not chicken nuggets. More like some very small white rubbery I have no clue what, dripping in oil and covered by batter. Needless to say I threw them away. read more

Had another issue at this location! Last Friday (3/14/25), I ordered two chicken sandwiches and a free fry since it was Free Fry Friday. I got distracted and forgot to select large fries; it was set to medium by default. When I arrived at the speaker, I asked if I could get a large instead of a medium. The lady told me no, that it was already prepared. I asked why it couldn't be changed. she just kept saying that it was already prepared. I told her to open the bag and just add some fries to make it a large! Like, how hard is it to provide decent customer service?! She then said I would have to pay an extra .32 if I wanted a large. I pointed out that they were the FREE fries, so why would I need to pay? She replied that I would have to make the change on my end. I mentioned that it didn't show anywhere for me to do that. She said it was fine, just come to the window. I should have asked for clarification, but it seemed implied that it would be a large. It wasn't. It was a medium, and my kids were upset about getting so few fries to share. I have no idea why these workers are so unwilling to provide decent customer service. She should have said "Yes, that's no problem". Instead she argued with me repeatedly and wouldn't do what I asked. Please retrain your workers to say yes instead of just no, no, no. So frustrating! read more

Worst boba milktea among Jack in the Box. Employees are busy in chit chatting so I was waiting at front desk for 5 minutes. They are totally ignoring read more

Service was the worst. The hours are not what is posed posted. They came to the door and and told me to wait 5 minutes. They then began to turn on the grill and started to clean everything .I waited for 30 minutes. I was treated very poorly read more

What you think you'll get vs. what you actually get (see pictures). I was very disappointed in receiving such a big disparity between what I see on menu and what I actually received. read more

Jack in the Box - Fast Food Near Me - Carlsbad, California

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(Please read full review) Overall, for being a fast food joint this place is really not that bad. I have actually even met a young man who usually always works in the evenings who is the absolute epitome of professionalism and customer service! He is younger, and I want to say his name begins with a C but I could be wrong. I sincerely hope the owner or management sees this comment because next time I come back I plan on offering him a job at my company! read more

I know, it's a fast food joint and stellar food quality and/or service is not really expected for most folks. But I hate stupid management that cannot think of offering the slightest effort toward customer service. Lunchtime, long drive-thru line as you would expect. In line maybe 10-15 minutes before getting up to the order speaker. Make my order and am promptly told that there are no hamburgers or anything else that isn't deep fried because they're having a maintenance issue. I was recommended to order chick strips, french fries or tacos. None of these I wanted. Here's the rub - you KNEW you could not offer more than 1/2 of your menu and here are a line of cars waiting. Did management ever think of one moment to go outside and tell the drivers in line of your limited offering. Waiting until they've already been in line 15 minutes and then when you find out, you have cars in front of you and cars behind you, you're pretty much trapped and cannot get out. It's amazing when you go to In & Out the level of customer concern you get there, management even go to "managers' school", but here at Jack In The Box, either you're taking advantage of the situation and getting people who didn't want tacos or chicken strips to order them since they're trapped, or it just never crossed your mind to let customers know they would be unable to get what they wanted. read more

this is the WORST jack in the box ever! I came in and the employee Sam make me the worst food ever! He basically gave me trash. I WOULD NEVER GO HERE AGAIN read more

In all honesty, this place has horrific quality control. Items are frequently missing out of the orders, and in some cases, it is the main sandwich/item of the order. The food is frequently not warm, and it seems as though no one gives a damn. The customer service is poor, and the employees are not held accountable for the horrific manner by which their business conducts. Attempting to rectify a poor situation leads nowhere with corporate or their regional entity. If I am dying of starvation, I will never step foot into a Jack in the Box so long as I live which is probably a blessing due to the fact that it truly is poor food. I cannot strongly advocate to everyone to please never go to this location again. read more

Jack in the box is jack in the box, I'm not expecting a 5 star meal, but this was NASTY!!! All 5 of my coworkers got lunch from here yesterday, and it was so bad NONE of us could finish our food. The curly fries were mushy with grease, the burger tasted sickeningly like turkey (?), and the bread was crunchy and stale. So gross. I sat there feeling like I was gonna throw up for the rest of the day and almost pooped my pants read more

I liked it, but occasionally the inside of restaurant was a little bit dirty. Overall it was nice.

So many complaints about the employees. When I went on Sunday, I immediately was greeted by a friendly employee when going through the drive-through. I ordered 2 tacos and also spicy chicken sandwich. I was hesitant coming here as the reviews are so negative. Friendly employees- A+ Order correct -A+ Time in the driveway with 2 cars ahead of me- C+ Tacos- B Spicy chicken sandwich. C- It was so dry and slightly burnt. In LA they are so juicy! I don't understand why Carlsbad has so many fast food places with very poor ratings. When I lived in the hood in Los Angeles, the fast food was so much better with higher reviews! read more

Fire everyone, tear the building down, scatter some ground beef on the remains and that will be better than what you have going on here. 45 minute wait, 2 cars in the drive thru 4 employees in the store, ZERO people in the store. Order was wrong and cold. It makes a lot of sense why you work the Sunday night shift at jack in the box. If you're wondering why your life is where it is, just buy a mirror. read more

I went to the Jack in the Box located at Carlsbad Village Rd. in Carlsbad. I ordered 2 orders of bacon, cheese potato wedges, and used the App offer for a regular order of curly fries. I was helped by Cynthia that was understanding and friendly in explaining to me that the offer can only be used online. However, Cynthia showed me how amazing of a customer service oriented person she was. She actually included some curly fries with my order. I told her how much I appreciated it and would write a nice review. Well, Cynthia here it is and you deserve it. Keep up the great work. A satisfied customer. read more

I went through the drive thru tonight for some dinner. Staff are just so nice! Food has been correct every time. I have gone to this location now serval times. The service is amazing. So friendly and happy to accommodate. Food was delicious. Great job Jacks team! read more

BEWARE! Got a chic fajita wrap and 2 tacos Within 30 min I was nauseous and throwing up! Unclean food and didn't taste right What the hell did they put in my food Never again read more

Customer service was kind of bad the machines were broken you couldn't use Apple Pay and the lemonade was watered down but the food was really good. read more

Jack in the Box - Two boys happily eating their food - Fast Food Near Me - Carlsbad, California

This score is solely on their customer service. This is a fast food joint after all. How do you rate Jack in the Box? But the employees here are the friendliest, whether you're in the drive thru or sit in. There are hardworking people here and it makes it an easy choice to come here. Maybe it's nostalgic for me to eat here since I ate here often with my family and friends growing up, but it's definitely welcoming here. P.s. This morning, my BF and I ate our morning burgers inside and it was busy! Their food is consistent. Plus, who doesn't love a place that offers teriyaki bowls, tacos, and burgers? Classic American ;) read more

Had dine-in on an early saturday night - nice clean modern dining room, with both the taller bistro tables and regular tables. while they had a kiosk, i ordered at the counter with the cashier. a spicy chicken sandwich combo, sans tomato for my wife, and an extra spicy chicken sandwich for me. discovered that they had a spiffy touch-screen drink dispenser.. which can add extra accent flavors to your drink. magical! better see if my local Jack has one of these. http://www.yelp.com/biz_photos/fu9a1QbRDjui_Yv_XgntPQ?select=cytcp5TczwCmb6UUapZA3g since business was slow, the cashier actually brought our food out to our table, rather than calling out a number and having us get up and grab it. nice service! sandwiches were just as they always are - good stuff, and the fries were hot hot out of the fryer... and since it's World Cup time, i couldn't help buying a Soccer Jack Ball for a buck! read more

Jack in the Box - Magical touchscreen drink dispenser - Fast Food Near Me - Carlsbad, California

I just went to get a burger and it's closed and fenced off! Why? Are they remodeling, or is it done for good? I just saw someone else's comment saying they are tearing it down. That makes me sad. All that is left is Carl's Jr. Yuk. read more

Jack is my home away from home. I've become quite the regular over the last year or so and have come to love the red tiles and loud beeping of the deep fryer. After my bitch wife cheated on me, took the house, and drained my bank account I've found comfort at Jack. My whore ex wife was sleeping with my best friend Jim and has been since our 4th of July BBQ last year. Jim and I haven't spoken since that Bitch Shannon told me that she's leaving me for him. Anyways, the munchie meals are a real bang for your buck. I always go with the curly fri burger box and a side of chicken nuggets or a chicken sandwich. Don't be scared to ask for Franks red hog sauce for the sandwich! read more

The food is Jack in the Box. You get what you get. I walked in from next door, waited for 10-15 minutes hoping somebody would take my order and notice I'm standing in front. Not a single patron in the front. 2,3,4 orders I can hear over the speaker (only two people in the drive through at this point). It wasn't until somebody ordered 8 chicken sandwiches over the loudspeaker and I'm still standing there wishing I would have gotten in my car and drove 25 feet to get noticed. Avoid this place until these workers can get paid more and notice their surroundings. Why are you even able to walk in w/ these standards? Complete joke. read more

Nothing like getting home and realizing they didn't give me my fries!!!!! Boo, how hard can it be to get a combo meal right!? Especially since you charged me!!!! read more

This Jack in the box was not good at all. The food was cold when I received it. I went through the drive through and my cousin doesn't live that far from the fast food place. The people were okay on service. They didnt even give us the right order nor straw. I don't think I would come back. read more

This JITB is a very good one. Staff is always friendly and gets the order right. One young man was a very cheerful guy taking my order. Good job. I always go to this one when I am visiting California read more

The mini-pancakes have always been a secret, but now that has been blown wide open with the introduction of wild berry mini=pancakes. This new version is a buck more, but includes lots of berries and a good dose of whipped cream. If you like the minis, you will enjoy these new jazzed up puppies. You can also get a combo with pancakes and fries and soda if your really feeling crazy and the bacon potato wedges were another late night special. Keep rolling stuff out and I will keep trying them. read more

Jack in the Box - Late night delite - Fast Food Near Me - Carlsbad, California

I came inside & bought a small fish sandwich combo. The service was very fast, probably about 5 min I think. Nice ppl, had no problems here. Keep it up JITB! read more

Jack in the Box - Fish sandwich comb, small - Fast Food Near Me - Carlsbad, California

Getting in and out of this Jack in the Box is an absolute disaster because the lanes are so tight! However, whether I'm coming or going to the beach, the bathrooms here are easily accessible as I can never seem to park close to the bathrooms at the beach. Stopped by today, and also found that they have their own self-ordering kiosk! And while I didn't try it because I was the only person in line to order food and the cashier was right in front of me waiting for me... well, I'm sure it's a pretty amusing experience! read more

Jack in the Box - Order and pay with this bad boy! - Fast Food Near Me - Carlsbad, California

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Not to worry. They appear to be remodeling as there is a sign up saying "Now Hiring". Jack in the Box has been remodeling lots of older stores to be more efficient for drive-through which is 60% of their business. Digital menus, outside order takers, etc. read more

Hot, fresh, awesome burgers in early morning, yey! Loaded with great flavors. Friendly and fast service. Very customer oriented joint.

I don't know why but their burgers seem to have gotten extremely greasy buttery now. Only good for hangover s read more

Jack in the Box - Quick stop after surf and see my little sister girl - Fast Food Near Me - Carlsbad, California

This was the best Jack in the Box I've been to yet. I ordered online bc they had an amazing deal everything was correct and ready real fast! The guy was nice definitely will be going to this one for now on. Buttery bacon Swiss burger is the best with out a doubt and everything is pretty fair priced too and the curly fries were awesome. Lastly order the mini churros they are amazing and 1.59 for 5 is great. read more

BEST RESTROOM This restroom is better than a lot of 5 star hotels restrooms and better than my whole goddamn house. I was dolled up wearing my best outfit But I felt like a piece of a piece of trash does not belong in such a fancy and clean environment.Won't post pix because you just got to come here to see it. Coming here was the highlight of my day.. God bless. read more