Shout out to Jbox staff and crew. They did me right and replaced the items. I updated my experince because they took care of the customer. Parking lot is a little dirty tho. read more

Jack in the Box - Fast Food Near Me - Benicia, California

Date: Saturday, October 7th, 2023 Time: around 5pm Ordered: via Jack in the Box app How Picked Up: in Restaurant *Bacon Ultimate Cheeseburger ($7.39) *Buttermilk Ranch Dip Cup x2 I was heading back to SJ after working around Sac. In an effort to redeem all my fast food points, I decided to drop by Jack. This was stop number two on my free fast food redemption tour. I typically only get fast food with the hubby. Since there's normally a 20% off coupon in app, I typically only use points when I'm getting the free item only. (Gotta maximize those redemptions.) Did a quick search for a location on the way home and found this one. If memory serves, this is connected to the gas station store, so I actually parked and went inside to pick it up. Wasn't too much of an inconvenience since there's plenty of parking. I think I might have placed the order in the parking lot, so I had to wait anyways. Plus, I think I was also grabbing a lottery ticket at the gas station. Convenient if you also need to get gas. Or like me, a lottery ticket. read more

Prices on board differ than what's being charged at the register. I noticed this with a few items like the twisted soda. Both signs show the drink at $0.69 (which is kinda odd at first glance). I asked about this and the manager happened to be at the window and said the numbers fell off and the actual price is supposed to be around $3-4. It's been this way for several weeks. They also don't give receipts at this location so be weary. read more

Jack in the Box - Fast Food Near Me - Benicia, California

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I went here on my lunch break and was served RAW chicken!! I'm 6 months pregnant this could have made me incredibly sick!! I had to go back and tell them and they remade them, gave me cold fries that included HAIR in it. They had the nerve to ask me to park while I waited for a remake (which I now wish I would've just asked for my money back) after they wasted 30 mins of my time. I had to ASK for a receipt which didn't even have the code on it to do a survey because it was a reprint. I'm absolutely shocked and disgusted by this and warn anyone who wants to stop here read more

Jack in the Box - RAW CHICKEN - Fast Food Near Me - Benicia, California

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Stop by here this late morning. After I went to wash my hands, I came to the counter to place my order. I was the only one in line. All the workers saw me standing there and no one came to take my order. They didn't even attempt to tell anyone else I was standing there. After almost 10 mins of not getting any service. I debated on asking them if I was too dark skinned to get service, then I decided, nope I'm just not spending my money here. No good reason for them to not take my order. I should have taken a picture of the whole crew then posting this on our local news page to see if anything will change. Not worth it at this point. Don't come here if you would like to get any customer service. read more

Manager Issac is rude and clearly hates his job and takes his frustration out on customers. Because he doesn't wear a nametag, his blatant unprofessionaliam, and disgusting language with customers initially thought he was a custodian. To my surprise, he is the manager. I've had issues before, low food quality, missing items, but today was the worst. I mobile ordered several items and picked it up exactly (to the minute) on time according to the Jack in the Box app. To my disappointment the fries in my order were ice cold. When I went inside and politely asked for fresh hot fries Issac scoffed and told me it was my fault because it's a mobile ordered and the food will always be cold. I didn't try to argue how stupid his logic was I simply repeated as a customer I deserve hot food to be served to me. He begrudgingly made my fries and made sure to yell at me when I exited the building that i shouldn't mobile order in the future. No problem buddy! You just lost me as a customer for good. Hope you are hearing from your district manager soon Issac read more

Consistent with all Jack in the Box fast food restaurants. Hot tasty food, quick service, conveniently located off 680 near gas stations. I always say hello, thank you and have a good day. The only oral communication was the total for my order. Disappointed. read more

"Cheerful People, Good Service." I had just come from a miserable experience from the nearby Carl's Junior, and I was hopeful of a better experience. I was not disappointed. Right from the beginning, the pleasant server, Theresa, gave a cheerful welcome and took my order promptly. I was looking for a particular type of breakfast sandwich, and she helped me figure out the right option. My croissant breakfast sandwich was ready in a few minutes. The croissant sandwiches much like any other fast food restaurant, but was tasty. The meal comes with the requisite hash browns as well as a small coffee. The restaurant has set up certain tables to maintain social distancing. That all worked well. They have clear signs and cones showing you where you may sit. The coffee was only lukewarm., but other than that it was a very good experience. Special shout-out to the cheerful server, Theresa. read more

Place was closed up at 9 on Saturday night, I had to drive the extra mile into town. Del Taco was sure happy to take my money. A place says they're open until 11:00 with the doors are locked when you get there at 9:30 or 10:00. read more

Issac me dio mala actitud cuando vine a comprar mi comida no les recomiendo que vengan aquí dan mal servicio todos se hacen los ocupados si pudiera les diera menos zero estrella , y aqui no vuelvo a comprar . read more

Jack in the Box - Fast Food Near Me - Benicia, California

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Jack in the Box used to have the best salads, have been eating the Southwest since 2003! This is crap! Will never go back again. First it was the spicy strips, now no corn or beans. Now we don't even get a full fake chicken breast, but we get a cup of wilted spring mix lettuce, tasteless cheese, 4 un-ripe tomatoes, and dry carrots on a Southwest salad. Crap at Jack in the Crack! If I didn't pay cash today I would dispute the charges. Lost a customer. read more

Jack in the Box - Crap Southwest Salad w/ Grilled Chicken - Fast Food Near Me - Benicia, California

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This place sucks, I ordered four of the super angry tacos two for $3. What I got was four of the regular super tacos and four packets of hot sauce. What a bunch of BS. This place sucks I won't be coming back. I'm just going to go to the taco truck a little bit further down the road. read more

Service, The worse experience on a drive trough. I was about to jump on a 8 hour drive with my entire family, so we order on the drive through a total of 5 meals. Why in the world would I need your advice on how to make an order? The cashier or manager who ever he was repeated at least 4 times. "Consejo no ordene grande en el drive trough" advice don't order big on the drive through. For a second i taught he meant large fries or something, then he keeps repeating this over and over. On the intercom they ware having quite some fun in there, we could hear them laugh for some time, some girl named Dulce and this guy. But once we got to the window his sarcasm came up. If anyone from corp reads this please look into this place, some basic training is needed. read more

I would leave a negative review if I could. The manager took my order a very simple order and he couldn't comprehend to take the white cheese off the sourdough jack and put on yellow cheese. The tables are all dirty and sticky as well. STAY AWAY from this dirty disgusting mess of a restaurant and if you order ask for a regular employee not the manager so you get someone who is competent to take your order. May God be with whomever chooses to eat here. read more

This is the 4th time (shame on us) of them getting the order wrong... through the drive thru. Yes it's a busy location, but this was our last visit here because a plain burger (no Mayo, no tomato) just lettuce is ALWAYS WRONG. We even say it a few times. This place gets two stars because they always get the taco order correct. read more

On Saturday, Oct 8 2022 I use the drive-thru. I couldn't understand what she was saying to me on the microphone, her accent was really strong and her English was very limited. When I got to the window to pay, she gave me my order and I realized that she missed an item. I had to park and go inside to get the rest of my order just to find out that the kitchen, counters and floor were so dirty and sticky. The kitchen was so disorganized and filthy. The food area was full of flies. Food-wise, my spicy chicken sandwich tasted rancid. My curly fries were old and the jalapeños were reheated. I got a very bad stomach ache after eating a few bites of food. This Jack in the box is due for a review from the health department immediately. read more

Worst jack in the box in the Bay Area. They have an ant problem. Worst customer service ever! . The Mexican manager guy and the white cashier guy are the ones that are always super aggressive and rude to customers. Just save your time , peace of mind and money and run!!! lol read more

Great location rockstars. With so much nasty going around this year it was nice actually getting food here. Good manager. From a first time pregnant lady during covid 2020 read more

Jack in the Box - Spillage - Fast Food Near Me - Benicia, California

It's a nice location. Semi friendly staff. The speed of service is good but they need to work on their listening skills because they're getting my order wrong often for example today I ordered my breakfast Jack combo with sausage and gave me bacon instead after I clearly said what I wanted despite the manager being at the window you would expect a better outcome. I like the way they make the tacos here in the morning because it's a good example of what the picture of product looks like. The only weird thing about this location is that they give me the impression that I'm trying to grab their hand which is very odd!? I'm just being respectful. I would recommend this location but I believe it's better if you don't take the drive thru for a better experience. I have been here enough to give this location a real and honest review. Good work overall. After a new experience, I decided to give this location the rating it deserves! Manager working went above and beyond to fix my order! Thank you jacknbox for hiring good people!! read more

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I would not advise anyone to go to this Jack-in-the-Box at night. The Night Shift is terrible I can honestly say we waited in the drive-through line for over 20 minutes this isn't the first time it's happened but you would think well maybe they were low in staff at least that's what I thought last time, so we gave it a second try and it seems worse.The employee with the headset seemed careless and was rude A total difference in service that you get during the day at this location someone should really look into what's Going on after hours. read more

This place hires a bunch of lazy ppl that don't want to do crap yesterday there was a fire and they were only cooking with the fryer and at 3am today only taking door dash and mobile orders come on now come up with some better stuff do your job it's not that hard read more

This will be the last time I will eat at this Jack n the box. I was told by one the workers if didn't want my tacos so greasy ask them to let the tacos to sit for a minute so the grease would drain. Well I asked the manager to do just that because he was on the register he looked at me with this look of disgust and told me that "your to picky" and it's to much for them to do. I refuse to drink deep fried oil with my tacos read more

jack in the box in benicia,ca,94510 is really good staff employees & manager they have really good american food is really great

Above average jack! The lady at the drive thru was super nice and got our order right. Food came out quick and was hot (I had to hoff hoff the curly fries!) Haha Generous with the sauces! Right off the freeway. Would come back here again to get my jack taco fix! read more

As a former employee here . I'd advise everyone to stay away . The manager Luis is 100% bad news and I've full on witnessed him drop food on the floor and pick it up and serve it to customers . I dealt with his cheap ways for so long . I'm probably gonna get some hate from jack even posting this . But y'all need to know . Customers knew who i was , and knew i busted ass to make them my #1 priority . When i was working you 10% got legit food Bc i would give him hell and back for serving customers toxic food . I'm not working there anymore . So who knows what this man is doing to your food now . Word of the wise , stay far away and just go to five star burger in Vallejo , a much better place for food or better yet save yourself money and just go to the store and home cook a meal. read more

The longer you sit here eating, the less you'll notice the yelling of the staff. There is one Steph member who is super efficient and doing the job of two people very loud, efficient voice. Fast food, not relaxing environment. Hot tip: If that's what you need, check the shade spots in parking lot. Locals a get coupons in their mail boxes. Check for yours.f read more

One of our pit stops on our way to Monterey. This location shares the building with Chevron's little mini mart. We were in and out relatively quickly considering the amount of travelers' who were also here to get a bite to eat and get on the road. It's super nice and clean and so were the restrooms! read more

Been to this spot 3 times in the past year. highlights: Pro's Easy to find, shared spot with a store/gas station. Restrooms are clean (however this past time being worked on so porta-potties outside) Service is Fast Price is good Con's: Staff is ok, Store is good, Jack in the box is mixed. 2x staff wasn't that great and slow but this past time it was 5 star.. Typical fast food as it depends on the person you get! I'd give is 3.5 stars but always rate down the 5 for yelp. read more

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This Jack In the Box is a good stopping point on the way up and down to Sacramento. It is easy to find off the freeway and it is close/connected to the gas station. I stopped in this time to order a salad. I wasn't feeling the hamburgers at the time. The salad was an ok size, about the same price with other fast food joints, and was fresh. Sometimes I run into places where you can tell the lettuce is not fresh but not this time. The cashier was nice to explain the 3 types of salads they offered. It was easy to pay with credit card and quick to get the food. read more

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I will start by saying after this experience, I will not leave a drive thru without a receipt. Grabbed 4 items, paid by CC, left and ate in the car. Finally looked at my phone after getting home and was over charged by $15.00. Was it intentional...idk. I called and they said come back through, we'll make it right. I said I wasn't coming back through for 2 days, manager on duty gave me the name of Ismael to contact on the day I'm coming through. We'll see how it goes...I'll update on Tuesday. BUYER BEWARE!! Update: Went to location and was helped by Luis. Over the phone, he had offered me the difference. We met at specified time and he was ready to go. I had made a comment over the phone stating I didn't have much time. I was there for 60 seconds with my money. Luis apologized for the trouble and I accepted. He seemed quite sincere and had a great attitude. I even visited the restaurant on my back home, paid cash though ‍ Adding an extra star due to Luis and his excellent customer service. read more

FIRST. The girl working the drive thru was SUPER RUDE. She spoke short and didn't care at all how she said things to customer. She even told someone behind me "can you speak up" in a rude way. Repeated herself rude. It's not like it's clear over the intercom ! Also just handed me a bag and just goes "waiting on your box" because I asked for a munchie meal and it's 1:30pm. Sorry that I'm spending $2 extra for that order. when she was being rude her coworker comes in and starts laughing at how rude she's being with customers. That's WRONG. Why? Because you're working something where you are supposed to have customer service. SECOND these tacos are poorly made! And I did not receive a receipt! read more

There is good reason why most chain fast food places get low ratings. This is a travel stop location and I am sure it is not a local hangout. How do you run out 9f lids for a milkshake? Ever do an inventory? How about emptying the overflowing trash containers and clearing tables so people can sit down. What was that? Waiting for your 15 dollar an hour pay raise that you are entitled to? With a little management and thought you could do a lot to change the customer experience into a positive one. read more

Jack in the Box - Empty the damn garbage! It's not even the lunch rush yet. Hello? - Fast Food Near Me - Benicia, California

This place is a hit or miss, I haven't had any issues so far but my coworker did. What ever she had from here got her really sick, bathrooms are absolutely disgusting honestly makes me wonder how the kitchen is read more

When you have to go to the bathroom and you are starving then this is the place you go. There is nothing special about this place. Just another truck stop. It fit our needs. The food is standard. I do like the soda machine as you can really chose your flavor. read more

came here to get some food at around 11:05pm 7-20-2023 a short lady with glasses was very rude and short and shoved change into my hand while glaring at me. very unprofessional and did not appreciate it read more

This place sucks it's hardly open in the mornings not even super early mornings 500am there is a big 24hr drive thru sign in the window will shop else where read more

I go here because its close to my job but most of the time my order gets messed up or something forgotten. I can't just drive back and leave my job. This burnt bun was it for me. read more

Jack in the Box - Burnt - Fast Food Near Me - Benicia, California

Man how hard is it to make 2 tacos ???? This place is horrible the manger needs to send a secret shopper in here to see what happens when their not there... I get it hire who ever you can but if they ant doing their job right you about to lose money place is dirty workers just hanging out talking not making food or even helping people in line ... the girl with the tattoo behind her ear that says "God gift" name starts with T has bad attitude and customer service wish I never spent money here will not come back ever date 8-16-18 @ 2:30pm read more

Encountered no problem here when I visited. I only stopped here because I was really hungry. I was coming from San Jose to St. Helena and it was convenient. The wait line was less than 3 minutes and my order was in right away. Waited about a couple more minutes and my food was prepared. Everything was in there and the staff was pretty friendly. read more

Haven't had JBox in years. Here on business... did not disappoint. Friendly people and hot food.