I believe all fast food locations are super short staffed these days. With that being said, I can't really complain about the wait time at this location. Everytime we've stopped in, it's expected we'll be waiting over 10 minutes. But as far as food goes, it's hot everytime. It's fast food, so again, no gourmet expectations. Staff are nice enough and doing the best they can. read more

Jack in the Box - Choices! - Burgers Near Me - Bakersfield, California

Food was awful. I took one bite of the jr bacon cheeseburger and tossed the rest in the trash. Will not eat here again.

today it was fast and it was like fresh from the frier. oh and this one man heated up one of my chocolate overload cakes and everyone of the staff was great. the sound was of making the food and the sound was great to be able to focus. read more

Service was great, my order came freshly cooked and they were no mistakes on my order, as I'm picky, so i had to customize it.

Trash employees! I went to this Jack in the Box this morning to get some breakfast for my family and these workers have absolutely no care about the people they're assisting, or for the food they preparing for the people who are still coming to this place even with the inflation prices being at what they are. If we're going to get robbed everytime we eat there can you at least be kind? My terrible experience here (and it surely was not my first) started with me being rushed to place my order at the talk box, and when I got to the window the employee wouldn't even look at me or make any eye contact (like I was just another number) then practically threw my food at me, no thank you, no have a nice day, no NOTHING! The experience is reminiscent of a prison cafeteria food line like you see in movies. This new generation of teenage working class kids lack morals, values, respect, integrity, and decency. Reward your workers for their service and not their speed, and you may actually see an increase in your revenue from return customers. It appears that all you're concerned with is trying to increase the speed at which cars get through the line thinking you're making more orders faster this way, equaling more income per day.. WRONG! You don't get nearly enough traffic at this Jack in the Box for that to even be feasible. I wonder why Shit service from shit training, and shit upbringing of this new generation. Thanks for nothing. read more

This is the Jack In The Box located by the WalMart Grocery store thingee on N. Chester. We decided to stop by here as we had just finished a quick grocery shop. the staff was polite and professional. The facility was clean and average. The food was decent enough for being a fast food joint. Meh. read more

Jack in the Box - Chorizo frues..yum - Burgers Near Me - Bakersfield, California

Literally haven't gone in like a year because of how bad the fucking service is and I made the mistake of returning tonight. This dumb bitch at the drive thru was incredibly rude. She didn't even check my order(which I watched her bag) to make sure it was right. They claim to have a dine in open 24/7 but it's locked, never have I seen them close and the drive thru is obviously busy on a Friday night. I didn't deserve to wait an extra ten minutes for plain tacos. It's not that hard people. Nearly three fucking dollars for a medium fry that they can't even fill up. Ridiculous. Will def not return. read more

Jack in the Box - Expensive ass boof ass fries they can't even fill up. - Burgers Near Me - Bakersfield, California

Constantly not making milkshakes. 4th time going within 2 months and they arent serving milkshakes. I guess after 10 they dint want to mess with it. read more

We went to jack in the box like about 15 mins ago which we live right by so we always go there. Today we had a pretty big order. so as I was eating, taking pretty much my last bite I I feel something in my mouth, it was a long piece of hair so my girlfriend calls right away to inform them of what the situation is and all Margarita (the night manager so she says) is I can only compensate you for only the sandwich.. wow really.. she says i need the food and the receipt to give a refund. I'm sorry most of the food as has been eaten but I can bring you the hair you gave us and all she can do Is tell us is to call monday cause there's nothing she can do and hung up on us. Probably will never be going back to this jack in the box!! read more

Jack in the Box - The hair that was in my food. - Burgers Near Me - Bakersfield, California

Service is horrible and the staff is always rude. They always close the store at night when they aren't suppose to and make up some bogus excuse as to why they are closed. So sick of this jack in the box how is it even still open read more

The Mexican lady who works there nights April 12th to be exact tonight was extremely rude she practically tossed me my food and didn't say anything she always has an attitude. If you don't like ur job get a different one no one wants ur bad vibes. read more

Took over 10 minutes to get my food was not busy inside the store at all all I ordered was a teriyaki bowl they're worried about their drive-through times ....more than a customer service at front and more about Facebook and was going on with Twitter would i eat at this Jack-in-the-Box again no!!! read more

Well I know this is funny but not really, but I come through tonight and was not given my Whole order I paid for Which I work hard for my money with these two hands , I drive all the way back for one chicken And hash brown . Well when I pulled up to the drive-through And told them she said yes (sorry) just pull up to the second window , I said to her that I was missing one chicken sandwich and one hash brown. And she replied back I just have a chicken sandwich I personally put a hash brown in your bag, I'm not griping about the one dollar hash brown but I felt like she called me a liar . And I'm far from a liar or a cheater anyway . I asked for corporate number and she replied we're not corporate were franchised. And I said ok " well I'm sitting here thinking if I should Pursue the one dollar I was ripped off for an item I did not receive but I paid for it? How many of us just say it's only a dollar? How do you guys think I should proceed with this ? read more

Ordered through door dash. Almost $5 for a large curly fry...price gouging in our state of emergency. I will be contacting the attorney general's office to file a complaint. Thanks! read more

Never do they get my order right always missing food never get the sauces I ask for sad cause I live near it and always crave it but never seem to get what I order correct :/ read more

i ordered 6 jr bacon cheese burgers when i got home 2 of my burgers didnt have patties in them read more

Jack in the Box - i ordered 6 jr bacon cheese burgers when i got home 2 of my burgers didnt have patties in them - Burgers Near Me - Bakersfield, California

Slowest Jack in the box on Earth! Order is always wrong. Don't go there if you're in a hurry.

I went to this establishment just an hour ago me and my husband walked to the intercom to give our order because it is past midnight two cars had passed us up before we decided to go to the window the guy at the window gave us an attitude but took our order anyway he then forgot to give us an item we ordered and he told me to check my receipt he then realized that he DID forget our burger his name is Carlos and he was treating us degrading as if we were bums because we walked up but we just live up the street I will never come to this establishment again if the manager would watch the video she/he will see exactly what I was talking about we did not get rude with him until after he kept getting rude with us so Carlos I'm sorry that that is your profession but if you can't deal with the people then get a different one. read more

I've only ever ate here at midnight when I have the munchies and they don't disappoint. I mean it's Jack In the Box so I don't expect much, but the food is always hot. Comes out fast. The service is friendly and I haven't had any issues yet. read more

they need proffessional employees. can't really trust the food if the employees are tweaking.

This place never has what you may want off the menu. I would give half a star but don't know how. Don't go here maybe they'll learn.

Went to the drive thru and I didn't get my credit card back, then when I proceeded to ask about my card to the 30-40 Latina worker there, she denied about my card and just said that she wrapped it in my receipt, then when I checked the receipt nothing was right there, so by far worst service in my life read more

Went to this N. Chester location and my bf chicken pita was harder then a rock we live close so he went back and they gave him another one the pita was softer but there was 1 piece of chicken a few tomatoes and a bunch of lettuce so he went back a 3rd time and this time the cook said "what the f*ck is wrong with it now" we are just shocked that we had to make such an effort and get completely disrespected needless to say we will be calling corporate. read more

Waited for 15 minutes to get a cold hamburger. Service was slow and there were multiple errors on other customers orders. They were out of Dr pepper and sprite. read more

If I could give this Jack In the Box zero stars I would. When we ask if you can do two separate orders in the drive-thru And your response is no you can come in or "drive around" (whatever that's supposed to mean) with a nasty attitude. So sorry you're at work and answering your customers questions. read more

Well first of all, manager = RUDE RUDE RUDE RUDE!!!!!!! I never ever Yelp negatively. And I've been in customer service for years so I'm usually pretty understanding. But the staff here is extremely rude. And their manger, she has a HUGE attitude. I'm never disrespectful. So there's no need to be rude to me. If I could give zero stars I would. And to top it off my order was wrong. half the food was cold. My chicken sandwich was soggy. And when I told the manager that it was wrong all she said was "they said they made it right so your order is right" and closed the window on me. And To top it off, I had to pay for all my friends food over $30 worth in the drive thru because they refused to do 2 separate transactions for one car. I didn't do 3 or 4 or 5 separate transactions, I asked for 2.... so I ended up having to pay for everyone's food. Idk if they were concerned about their drive time but that's never been a rule anywhere I worked. And other jack in the box locations have done it for me before. From now on I'm going to Taco Bell down the street just to avoid this completely terrible service and rudeness. read more

The night crew are incredibly rude here it's insane. I made a complaint about our crappy service we had received, and they proceeded to talk about me infront of me and give me dirty looks! They obviously can't handle being critiqued. It's not our fault you lack customer skills and/or any sort of customer etiquette. read more

I love Jack in the Box!!! Everything is usually good at this one. But last time I got eggrolls, they were black and hard. So they need to work on that. And they never have the milkshakes machine running late... Other than that, good stuff. Decent people working there. read more

I get THE WORST service here. I live literally across the street so it's an easy alternative for when I don't cook. Tonight I was rushed to order in the drive thru. Was given no receipt. Not to mention the HORRIBLE customer service. I've worked in fast food for 3 years so I understand the "fast-food life" We got all the way home and seen that they had not given us all our food. Then when we get to the window they said "oh I didn't charge you for that" well how do I know I don't have a receipt. Asked for a receipt and was given one that had no price on it with no Information about surveys. Absolutely will not go here EVER AGAIN. read more

Curly Fries were cold and had a weird taste. The double cheeseburger also had a off fast. If your gonna sell fries make sure they are hot and crispy. It's not hard to make some fresh fries.. read more

Good food just wish the customer service was better and they would actually listen to what you order, 10 minutes wait only car in the drive thru. read more

So I just has a terrible experience at the Jack in north Chester. They Mexican lady that's working the window was so rude I couldn't believe it. Not only did she forget half my order, but she literally crammed all my food in one bag cause it all to smash. Then at the window she tried having me drive off without my drinks. Then didn't even put on Carmel on the new Oreo salted Carmel milkshake & got mad when I asked her to put some on. I almost pulled her ass out the window. I called down there to complain & she won't answer my calls. If you can't hire people who can't handle customer service then shut the business down or hire better people. I will be by there in the morning to complain. It's 3:19am & the place wasn't busy. She had no reason to rush me out of the drive thru & act like such a rude bz. read more

I'm actually taking the time to write a review because hopefully someone with some sort of authority at this location will try and fix the MANY problems that this store has. First off the people that work here (nights mostly) are RUDE!! We live nearby and come to this location often because of the convenience. My order is almost ALWAYS messed up somehow, either missing food all together or not made as requested. The Milkshake machine NEVER works or so they say it doesn't, always given the excuse that it's "down" or "being cleaned", no matter what time it is it is never available. I've been when they couldn't even give me a cup of water or ANYTHING to drink because the "machine was down", but when I went inside (to correct another problem) I saw that the dining room machine was working but they put a sign on it and she told me that it was to keep the homeless people from getting water!!! How freaking rude and unprofessional is that? So instead of walking over to the dining room to SELL me a drink she would rather Jack in the Box lose out on money? And also I thought it was insensitive to tell me about the "homeless people". I've been homeless and know what it's like to just want a cup of water. Which every establishment SHOULD offer no matter your race, income level, gender, etc! Besides what I have stated the other problems I've experienced here are some of the same problems I have read from other reviewers. I too have many times not gotten my receipt. I've also been treated poorly because if something isn't made correct or missing I do complain and then I get treated like crap for it. It's not MY FAULT these employees can't do their jobs! Don't get mad at me for trying to fix what I've PAID FOR! They don't like to correct anything, and if they do it's a HUGE ordeal. The manager also NEVER returns calls or answers. Or the district manager. Hopefully someone can do something to fix this! read more

We came to get a sourdough chicken club and a sourdough jack. Both were cold cheese wasnt even melting and the meat was super dry. Very unsatisfied read more

They say 24 hrs but . Twice out of potatoes 1 cleaning grill all in one week. Employee working window happly chomping her gum. Its gotten scary the homeless. Have took over..during day its pretty good but after 10 its at best laughable. Really sad. read more

My chicken sourdough was rubbery meaning they keep the chicken in the storage containers for too long longer than food is suppose to be kept. How do I know? I worked for Jack in the box .... So I know my food was not only not fresh but my curly fries were so old they were crunchy. How sad their manager has no standards for food safety and for freshness. read more

I went through their drive through this morning, only vehicle there was mine. I ordered breakfast and coffee. The girl was pleasant however when I got the sugars for my coffee there was one regular and one splenda. When I asked for another regular sugar she informed me that they didn't have anymore.... The wait for my food took about five minutes, the hash browns were so greasy that they stick to the wax paper and I was not given any napkins.... This place has been open for almost a year now, you'd think the service and quality would have improved by now. read more

I swear, this JITB is so inconsistent. From hot fresh food to food that seems like it has been sitting. And just about every time they can never get the orders correct. I will not be eating at this location if I can help it. read more