I purchased a wallet from this company, the leather is thin and very low quality. The leather was very dry and almost wrinkled. Stitching was uneven. Definitely not worth $95. Furthermore when I attempted to leave a negative review on their page they filtered it out and didn't post it. Stay away from this company, very poor and dishonest business practices. read more

Jack Georges - Proof that they filtered my review on their website. They never reached out to me to ask for photos or offer any other type of assistance. - Leather Goods Near Me - Passaic, New Jersey

Ordered a couple of wallets through their web site, both with ID windows. Plus some leather condionrer. All items arrived in great shape far faster than I anticipated. Very pleased so far. Received a nice email thanking me for my order same day the order was placed. As far as I'm concerned if you are looking for great quality leather wallets, Jack George's is a go to for sure. Thanks JG!, read more

They offer free monogramming, but it's not clearly stated that this makes the item ineligible for return. The quality of the wallet was not what I expected for a $95 purchase. Additionally, the buyer is responsible for return shipping costs. I would recommend purchasing from a company that stands behind its products more transparently. read more

Wallet is so spacious. Quality buffalo full grain leather. Customer is top notched. I've been recommending them to all my friends and family

I was prepared to make a glowing feedback for this product and brand, but unfortunately, after receiving the good, I can't deliver on that expectation. The product is good, but feel a bit cheap to be honest. The bag is a lot lighter than I would have expected a full leather bag to weight and the bottom of the back is not cushioned at all so watch out for your computer. The big issue I got though was around the pricing. You pay a price plus a delivery fee of 130$ to order the bag. Then when the package gets to you, the shipping company asked me to pay an additional 133$ for shipping costs across the border. In small characters before you buy it is saying that the company has no idea of the different fees to cross their product between borders so it is at your own risk. I feel like I have paid the shipping twice and it is not like it was a cheap shipping fee. Additionally, and that is the frustrating part, I could have bought the bag 60$ cheaper at a distributor. I will never purchase any products from this company directly ever again and I would not recommend even to buy with a distributor because of the customer service. I have asked them if they could do something to make it right for the situation, but they have said no without any hesitation or flexibility. If you have a problem with the bag, good luck using the lifetime warranty. I have a feeling that it is more of a marketing keyword for them than anything real. Very disappointed unfortunately... read more

Very disappointed with my purchase. This was last year's Christmas gift from my husband, and it started fraying within six months. Within four months later, it started fraying in a different spot. I got a hold of CS and they kindly offered to fix it, however, I had to ship the item back to them at my expense. I will definitely not buy from this company again. So, BEWARE. read more

Jack Georges - Leather Goods Near Me - Passaic, New Jersey

I ordered a wallet for my husband for Christmas on December 15, 2024. While ordering it stated on WEBSITE assurance of delivery by CHRISTMAS. Had I known they were not going to meet that I would have been happy to pay expedited shipping. I never recieved an invoice, an order confirmation, nothing. I called the company, told them never received the item, was billed $73.00 on my credit card on December 16, 2024 and they told me it wasn't THEIR problem the postal service is late. I am now back in Florida (was in Kansas for a month for holiday and item to be shipped there, mail delivery set for Kansas). They chose how to ship item. NOT ME. I did not pay attention to how delivering as to not even remotely considering it would be postal service due to PROMISE stated top of website of delivery date. (9 days?? ?) They did not offer apology, ANY type of solution to my issue and tried to blame problem on my returning to Florida December 30, 2024. I do NOT recommend this company. Offered no help and were very abrupt when talking to me about issue. Joy Davis Overland Park, Kansas read more

I was exceptionally pleased with my Voyager backpack bag which I purchased at a discounted price at Costco about 13-14 years ago. I had long lost the receipt but was advised by JG to send the bag back last year when the zipper to the main large pocket section first broke. This lasted 1 year. I loved this bag and sent it back yet again (upon their recommendation(!)). Upon return of the bag to me, the same zipper was broken within a few days. What did they do? or not, for that matter?... I give up. Bottom line, I had been happy with the product for all those years, but unhappy with the repair dept, especially 2nd time around--just be honest and tell me you can't fix it--or don't want to--maybe give me a discount on a new one. I would have bought one(!). Bad business practice in that arena. Won't purchase here again due to my end game. Deducted 2 stars for the repair dept. read more

At the time that I purchased these items I called myself splurging... I felt the strongest attraction to the bags for sure but the expensive outlay was at little much considering I was starting my notary business. However, it was well worth the cost... $199 for the book bag and the tote was $179. I think the quality of these bags is top notch. Great job this far. As you may be able to tell it's filled out with all my notary supplies! read more

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I love this bag!! I got the Arizona Messenger in Distressed Brown because I wanted something simple and classic that I could wear with just about any outfit. I was afraid to order something like this online, but I emailed customer service and they answered all my questions. It was packaged carefully and got to me pretty quickly. I like to wear good quality leather because it ages so well. The first time I scuffed my bag I was broken-hearted but it really does heal right up with a little rubbing. I think I will get my husband a backpack out of this same material because he needs something sturdy. read more

Jack Georges - Love this bag! Fits what I need and sturdy enough to use every day - Leather Goods Near Me - Passaic, New Jersey

I am hooked. Good quality leather. Just recently purchased and I'm in love. Would buy again and highly recommend. read more

A local factory in downtown Passaic NJ that produces really nice leather bags, briefcases, luggage, wallets, belts and more. They also import to augment their line. Their products are widely sold, but for a look at a old school production setup, a trip to the factory is worthwhile. The place is only open 9-5, Monday to Friday. On street parking is totally fine. This neighborhood is loaded with great taco places. Visit the Made in USA page on their website https://www.jackgeorges.com/collections/made-in-the-usa-1 read more

I purchased a briefcase as my first briefcase purchase as a professional -- right after school. The bag lost its shape quickly and cannot stand up on its own. It is hard to explain so I have added pictures. I just mention this because I do not want others to waste their money on the item I purchased. I would recommend looking for a different brand for purchase (check out Billy Kirk, saddleback, etc...). Or consider ordering a different type of case from Jack Georges. In case you want to try a different Jack Georges case with the hope that it is a better product than what I purchased, the case I bought is BELMONT PROFESSIONAL LEATHER BRIEFCASE #B2202. Again, see pictures. I would not trust any warranty in that you will get a replacement bag or any response from the company about issues you might have with the purchase. Bags like this are expensive, so really consider your options before purchasing. read more

Jack Georges - Poor structure bag from Jack Georges - BELMONT PROFESSIONAL LEATHER BRIEFCASE #B2202 - Leather Goods Near Me - Passaic, New Jersey

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After returning my original bag so they could repair the zipper, I received what I considered to be an inferior bag and spoke with Paul, their representative. He said he would take care of this for me and he went above and beyond and found me an exact replica of my original bag, minus the torn zipper, of course. I was in the middle of moving, so having to change bags was a bit of stress I was not counting on. Paul kept me posted all along the way and tracked my package for me, throughout the holiday, so that I would know when to expect it. It actually arrived prior to when he said it was, which was a awesome surprise! I highly recommend their bags, both due to the quality and workmanship and especially due to the outstanding Customer Service! read more

Worst luggave ever. I spent over $800.00 for 2 pieces and could not be more disaapointed. The bag that goes on top of the wheeled version falls over by itself. The zippers are cheap and the design is terrible. Nice looking but poor design and lacks functionality. read more

This is for Tony D. I too bought my back pack at Costco road show. But I was able to returned it after 3 years I had the purse. I love Costco return policy. read more

I am frankly mystified by the negative reviews here. 20 years ago (!) I purchased a briefcase for work. I still have it. I always cherished that bag and remembered the Jack Georges name...so one day a few years ago I saw that Costco had them in for a roadshow. I was thrilled to see the name was still around...and I bought a wallet. And then I bought a Voyager backpack. And then a travel bag (which is ingenious because you can embed a suit in the lining(!)...and more to come. Absolutely love every one of these products...and I can honestly say that the backpack is my #1 travel item - and I travel A LOT. It is a perfect fit for my laptop, writing pads, phones, chargers and pretty much everything I need to establish an office in the sky. Beautiful quality, strong as an ox and it continues to get better with age. SUPERB QUALITY from a great company. Not only would I buy more from these folks...I will! read more

It's such a shame that Jack Georges' "lifetime warranty" is no such thing. I loved the products (I have three), but when I sent back my tote to be repaired, the company told me some of the repairs could not be completed because the color was discontinued. They offered me a discount on a new tote--but that's not a lifetime warranty. It's not my fault the color's not being manufactured anymore. If you can't make the repairs, you need to replace the product--not offer the customer a discount on something they now know you don't truly stand behind. At this price point, I expected better. read more

I love this company. The bags are expensive but the quality and style are worth it. I have a business tote that used for about 3 or 4 years. The handled started to deteriorate with wear and tear. Repairs gave me a quote of about $100 to fix it. I sent it in. They sent it back fixed and didn't even charge me for it. I bought another business tote of JG and it's also sleek, stylish, and practical. I get so many compliments with these totes. Great company and great service. read more

I needed a zipper to be repaired. They did an excellent job!! The packing instructions are easy. They repaired and returned my bag very quickly. I am soooooo happy to have my Beautiful bag back on my shoulder. Jack George is a trustworthy company. They guarantee their work and back it up. Thank you again. Crystal Jones read more

The leather wrapped handle on my briefcase ripped through use. I contacted Jack Georges for a warranty repair. They returned my email within a day and I had my repaired briefcase back within a week! This is the second warranty repair for my briefcase and Jack Georges continues to stand behind their product through great customer service! read more

(This is actually an update to my previous review, see below) This is an incredible tote that I use frequently and often for work. I bought it in ~2015 when shopping for groceries at Costco -- I was initially a little hesitant at the price tag, but I fell in love with the color + the lifetime warranty. So worth it. I get compliments on it DAILY, and get asked where I bought it. The color pops, the design is classic, and it's incredibly sturdy. It has stood up to my daily use and abuse, to and from court. It is the PERFECT size for legal files FYI. I have tested the warranty twice, both times with excellent results. The first time was after about a year, the straps were getting frayed. I was a little worried I'd have to pay both the cost to ship it back + repair -- but nope! It was an easy ~$15 to ship it to the repair shop in NJ, and within a week I had my lovely repaired bag in my arms. The second time I turned it in for warranty repair was just last week -- the straps were getting frayed again and I broke the zipper by pulling it from an awkward angle. I guess this time they figured it'd be too much work to repair ... and imagine my surprise when I opened the box and saw a brand NEW one. (There wasn't really a whole lot wrong with the one I sent in -- the outside leather was perfect, withstood 3+yrs of heavy use with no scratches or wear visible.) In this day + age, you don't get a lot of companies that are willing to stand behind their warranty -- this is one of them, and the experience has encouraged me to look at their other products as well. You won't regret this purchase. read more

How do you give NEGATIVE stars on here?? 1)Their "customer service" is a joke. 2)Their "lifetime warranty" is an even bigger joke. 3)Their quality has gone down the drain. Buyers beware. If you're looking for a high quality leather good, look elsewhere. They don't stand behind their product one bit. I spent more than $400 on their product and after only one year, they refused to fix any defects, claiming they were "wear and tear". You would think, as a matter of customer service alone, they would want to accommodate their customer. Sadly, Nope! So much for trying to buy American. From now on, I will stick to top foreign brands. It's really too bad. I had such high hopes for this company. Take this as a warning--don't buy any of their ridiculously over-priced products. read more

I don't usually write reviews but I do read them. After seeing the poor reviews here I was a little skeptical in buying here. I decided to go with my gut when I saw the quality of the products and buy that perfect briefcase for my son's first job. Absolute perfection! Customer service couldn't be better either. Thanks so much !! read more

I wanted a duffle bag for the lab and school since I'm constantly on the go so I bought one from Costco that looked nice. I've always liked leather so this bag caught my eye. I'm not one to spend a lot of money on stuff and I'm always looking for the best deal so I was a little hesitant on the spending a lot. The salesman should win a medal for winning over someone like me to buying a bag like this but I gotta say I really love it. The bag was sort of pricey but the lifetime guarantee sold me right away. It's pretty comfortable when I'm lugging it around and it's great for getting my stuff around, just throw it in and go. I think the coolest part is that the bag can change size depending on what you're carrying. Yeah, that's probably what I love most about it. I think the product is called a "Voyager Convertible" since it can change between a small bag and a large bag from the zipper in the middle which is great when I don't need it to take up so much room. I'd definitely recommend it to any guy who needs a reliable duffle bag/backpack. read more

Purchased my Jack Georges purse about 15 years ago and it has remained in great condition, in spite of lots of use. The shoulder straps were starting to look worn, so I reached out via their website to ask about options. Customer Service was very prompt (always responded within an hour or two) and provided thoughtful options. I chose to send in my bag to have them inspect it and replace the straps. The bag just arrived in the mail and it looks fantastic. Jack Georges has exceeded my expectations every step of the way. read more

I am updating this review to correct errors contained in the response of Dany C and some further clarifications. (I never would have thought to look back at this review entry had I not received an email from Yelp.) 1) Both repairs went through the retailer Paradise Pens. On both occasions they had the repairs performed by Jack Georges. When I could not get a satisfactory outcome they offered me the chance to speak to Jack Georges directly, which I declined as they were very clear on their policy, which is affirmed by the response of Dany C. 2) I have never contacted Jack Georges directly, or indirectly. This being the case there was no interaction despite Dany C.'s recollection that we had a pleasant exchange. 3) I never received an email from Jack Georges, although I have no way to know that such a response got screened by spam filter. This would seem at odds with them providing me with their number to call to discuss their policy further, which I refused. 4) Users should rely on Yelp's reasons as to why they don't recommend some reviews rather than a vendor who has received a negative review. According to Yelp's website, "On average, our software recommends about three quarters of the reviews that are submitted to the site". Very disappointed in the inaccurate response, however, it is consistent with my one-star rating. If I could make it zero, I would. read more

Their Quality has gone downhill and the "Lifetime Warranty"is meaningless! In our household, we look for quality goods we can take care of and expect a lifetime of service from; Jack Georges can no longer pass even the most cursory evaluations. I sent a Chelsea tote in a closeout color to them for repair. The bag was in SUPERB condition, except that the edging along the straps had cracked, which I wanted to have fixed before it effected the leather. Seems like that would be a relatively minor repair for "dedicated craftsman", right? When I received my "repaired" bag back from them, the edging had been coarsely scraped away, leaving unsightly uneven edges, and replaced with edging in another material and color. WORSE, the area where the straps were attached to the bag had been twisted and stretched, forcibly, leaving the leather as slack as an overcooked noodle, AND the metal keys on both sides of the zipper, though they had been shiny & perfect, were scraped in multiple places AND stained. That bespeaks a real level of abuse. More so: the textured leather on the front of the bag had multiple areas where something white and something else dark had been spilled on it, wiped away but not removed from the fine indentations in the leather. Finally: there was a scuff on the leather itself that had not been on the bag before. These disappointments were made worse by JG's terrible response times; we would have to contact them on average 3 times before they'd reply, and sometimes call repeatedly. When they did reply, they claimed to NOT SEE any problems. We had to explain we had before/after pics if they'd like their memory refreshed. Please keep in mind this company claims "three generations of leather craftsmen influence every phase of product design, development, and manufacturing". It did not take an expert to see the POOR workmanship performed on what had been an excellent bag with a minor issue, and it should not have taken before/after pics for them to recognize shoddy work. When you spend $300, $400, $500 on an item, you are expecting durability. When you see a "lifetime warranty" you expect better service than we've experienced--esp. from a company that explicitly appeals to quality conscious consumers. We were, only after haggling, offered a $400 replacement tote for this bag they damaged in their attempt to perform minor repair work. What we received was further evidence of a company that had traded its core values for cut corners: their $400 Croco embossed tote looked like what you might find at JC Penney for $40. The stitching was not nearly as neat, with loose threads, and it was uneven, thicker than along our previous bags. The inside of each strap had an unsightly matte backing, like the inside of a bonded leather belt. The glossy top-coat had streaking--less glossy places that are a result of wet goods being hastily packed in plastic after manufacture for shipping overseas. (My father has been involved in international manufacture for 40 years, so I know a bit more than most consumers about what I'm seeing.) For the cherry on top: there was already a 2 inch scuff on the bag. Though we tried, politely, to express our disappointment and concern for such evident change in direction of a once beloved company, their values lie elsewhere. Sadly it has become clear there is a reason the images on their own website are so low res. The pictures of stock on amazon will have a zoom--look there for the sloppy stitching along their $500 briefcases. And also notice they have replaced interior leather flaps with flimsy elasticized velcro straps while you're at it. They kept disparaging my tote as a "closeout" without caring about my observation that the quality of that "closeout"(which still bore their name and supposed warranty) was so much better than their current stock. So CAVEAT EMPTOR, folks. In sum, Jack Georges doesn't want you to know their $300 and $500 bags are made in China, hastily and to very poor standards. They don't want you to know that their in-house repair team doesn't seem to be well paid or work under the best conditions, and thus aren't likely to be the "dedicated craftsman" they advertise. Nor do they want you to know they cannot source basic replacement materials for minor things, like straps, even when they offer the same stuff in the same color just a different style. So for Heaven's sake, look elsewhere. Jack Georges hopes you can't tell the difference between different types of leather, or even between leather and bonded leather. We were sent 3 swatches of their Saffian (sic) leathers, but each varied in thickness, manufacturing process, and quality--although all were very poor quality. So if you must shop with them, don't expect much, and spend even less. read more

Hi, my daughter just made a purchase from JackGeorges and I just want to comment on the quality and workmanship....the bag is beautiful, very rich feeling and looking, the workmanship is amazing. We have bags from many different designers and this would easily compare or surpass all of them and they have a lifetime warranty! Unheard of. I will be buying from them next! Keep up the great work JackGeorges! read more

I was there on Dec 26the 2014 with my whole family, me, my wife, my brother and sister in laws and even our kids, my 4 year old daughter and 2 year old nephew. The two gentlemen there were very friendly. Sorry I forgot to ask their names, but now they know we are from Nepal. The bags and the deals were nice. I have not had it for a long time so I cannot say anything about how long it would last but from the look of it, they seem durable and craftsmanship is nice as well. read more

I have purchased three briefcases and 1 wallet and every time I've damaged one, I've sent it to the factory for repairs. They've fixed and returned promptly. All items are excellent quality and stand up to my workload items. Other designers may offer briefcases, but I won't purchase because they often don't offer lifetime guarantees. I highly recommend their products. read more

I just purchased my first Jack Georges handbag and I absolutely love it the craftsmanship of the handbag is beautiful.

I have three Jack George handbags and one wallet. They are the highest quality, best design, and with the best customer service in the business. I recently sent one of my bags back for repair, and they returned it looking like a new bag! I had to really search to be able to tell it was my old bag - just looking new and totally repaired. This experience has now solidified me as a lifetime, dedicated Jack Georges customer! read more

I purchased a briefcase last year and love it, having also received many compliments on it. A seam along an interior compartment began to tear (likely due to wear). In contacting them for repairs, their response was immediate and process easy. I mailed the bag on a Monday evening, and had it back the following Saturday. I could not be more pleased with their customer service and warranty commitment. I will continue to enjoy my briefcase thanks to Jack Georges' Repair Team! read more

Found bag at Costco roadshow...Sales person was excellent, knows how to sell. The fact that Costco sponsors the product has a lot to say..I love Costco! all their stuff is quality..Purchased the bag, assured repairs and returns were easy and convenient. 6 months later something broke on the bag...Called Jack Georges twice for repairs...No call back..In fact, no one ever answers the phone..finally spoke to someone seemed disinterested. Ended up utilizing Costco return policy..Bags are good, company follow up is lowsy. Only buy bag from a reputable location that will handle returns direct. read more

I am thrilled with Jack Georges' handbags! You can truly feel the quality of their leather. All of my bags from Jack Georges' are sturdy and built to last. My all time favorite purchase is their Chelsea Diana Satchel Shoulder Bag. As a long time customer, I've only experienced an issue once. However, with their generous lifetime guarantee, this quickly became a non issue. Their customer service department was very attentive and helped me with every step to begin the easy process of fixing my minor issue. My bag was better than new in no time. I would highly recommend their products to anyone looking for bright, fashionable bags that are also long lasting and durable. They're worth every penny. read more

Had a great experience and got exactly what I was looking for. The staff made the experience even better, since I really didn't know details about this. read more

I purchased a Jack Georges handbag for my daughters 20th birthday and received it the next day. The quality was perfect and my daughter could not have been any happier! She said she can't wait until Christmas for a matching wallet. It is nice to find a quality product with such attention to detail. I will be a customer for life! read more

I have had a few Jack Georges pieces over the years (for myself and as gifts for others) and they've been great. The first briefcase I got was actually a gift from my uncle. I have had it for about 25 years and I still love it even if the styling is outdated. Recently, the lock on the bag broke after the flap got stuck at security at the airport (my fault, not TSA's). I emailed Jack Georges. A few minutes later they replied with instructions to send it to them and the next day I sent the bag for repair along with a check for $15 so that they can ship it back to me. It took almost a week to get to them in New Jersey but the bag was done and shipped out on Monday, the same day that they had received it. That is unheard of! I got it back earlier today by FedEx (so FedEx is apparently a little faster than UPS to San Antonio). I opened up the box a little worried because it was done so fast but not only did they change both locks on the flap instead of just the one that was broken, they had also replaced the brass rings that hold on to the shoulder strap that had been wearing out, and they cleaned up the bag so it looks good as new. I am thrilled! And by the way, it was all done under warranty so I only had to pay for shipping! Well done Jack Georges! Thank you so much! read more