Arely at the GEICO Tempe office provided excellent customer service today. She was very friendly, patient, kind, and incredibly helpful throughout the whole process. You can tell she genuinely cares about helping people. Really appreciate the great experience. read more

Very knowledge young man. He took my info and listened to my thoughts and needs. He was very nice when he saw he couldn't help me with price. read more

Went to explore my options dealt with a rude customer service representative when I asked any questions to understand the policy further she then turned my questions into literary non fiction and tried to make me pay for it on top. Example can anyone use my car if its a friend/roomate temporarily to go to the store etc and will they be covered.she then said i have to add all roomates/ people living with me now regardless if they use my car or not....all i have is wow way to mistreat your customers and turn what should be educational information into trying to trap someone into services. My advice get insurance elsewhere. read more

My current insurance policy is ending and would be expensive to renew, so I called in to get a quote (while working from home) and got the best service from Geico! I had the nicest, professional, friendliest rep who educated me, answered all my questions and was very patient with me. All my needs were met that I decided to switch to Geico! She even helped me set up my online account! I definitely will be calling back in for any help I need in the future and am happy I made the switch! read more

If I could give zero stars!!! Spoke to Gregory amado. Shocked at how this claims adjuster was amused by my inquiry of a medical bill that was never paid by Geico. He actually chuckled when he said the claim was old and he no longer even used the system the file was on. NEVER DO BUSINESS with Geico!!!!! read more

Geico is indeed the worse insurance company when it comes to an accident. Their driver rear ended me and I showed them. Pictures from the scene, a video from their driver saying that he was at fault, picture of his drivers license, plate number. And they denied the claim saying that they had driver was not returning their calls. Even when I showed them everything. read more

I was with Allstate for 13 years but after adding my new teen driver to the policy and my rate tripling I began shopping other insurance company's. Finally contacted Geico who got me the lowest rate, more then $100 less a month then anyone else AND better coverage! The local office was very helpful and answered all my questions. Would definitely recommend! read more

I was recently involved in my very first automobile accident while merging onto the I-10 via I-17. While stopped on the on-ramp, this crazy ass woman whom I had been eying in my rear view for at least 5 minutes while making snide comments about her crazy hair to myself, SLAMS INTO ME going at least 40mph. I spin onto the gravel and slap my head against the driver side window obviously shocked and wondering what the fuck just happened. I get out of my car, donned in stilettos and all, and strut through the gravel shaking my finger and explaining to her the rules of driving and how she, clearly, was not obeying them. Thank you for the whiplash and for ruining my day. Luckily, for me, she and her totaled 1999 Chevy Cavalier were fully equipped with Geico Auto Insurance. Now, I have always thought the gecko commercials were a little silly, but man, these people do no mess around when it comes to accidents. Within ONE HOUR of my collision, I had received a phone call making sure I was alright. Within 4 hours I had already been offered an inconvenience check along with medical bill coverage for up to 2 months.. Since I hit my head pretty hard, I had to decline.. to cover my own ass just in case something is really wrong. Their estimator came to us to give the verdict on the damage.. and cut a check on the spot. Everything, for the most part, was taken care of within the first 24 hours, including my rental car which they are obviously paying for as well. I have received letters in the mail and phone calls everyday and have not been intimidated or disappointed with anyone i've dealt with. I myself do not have Geico, but rest assured, if the person who slams into you does, god forbid, your life isn't over.. they are extremely helpful and professional, and genuinely do care about you. read more

I just signed up for a great price (by comparison to State Farm) and better coverage with GEICO. My agent at State Farm was almost to the point of harassment. She was constantly trying to sell me additional services and trying to drag my significant other into it. When I spoke with Marc at Geico it was quick and easy and instead of pressuring me with tragic scenarios he explained and informed the coverage I was getting. By the way, I got better and cheaper coverage for 16 dollars less. You would think by having an agent you would have a smoother transition but from what I've researched they are commission based and your premium pays for having an agent. Well I'm happy I dropped that agent and became my own representative. She was a regional sales manager also.Now if I ever needed to make a change in my policy I can do so online, no middle man/woman. read more

This was a quick and easy transaction with the help of Kelsey. Others workers also offered help as soon as I walked in the door and answered all the questions I had. I highly recommend this office. read more

I switched my auto insurance from USAA to Geico because of a better price. I found a crack in my windshield and called to have it replaced. In Arizona you can have up to 2 windshields replaced for no deductible fee. Geico refused without a deductible fee. They said because I found it it's moments before I could not add the Arizona windshield feature. Uuummm what!!!!!??? Does not every Arizonan deserve to know this disclosure? Deceptive and wrong! Combat veteran letting all Geico clients know, you are with a company who is unethical and wrong in their business practices. read more

So disappointed in this greedy company. They raised our auto rates 8.9% in January. When I called to ask why, I was told that it had nothing to do with our driving records (which are perfect) but it was due to them "re-evaluating" premiums of all Arizona drivers. Today I get an e-mail that says our rates are going up ANOTHER 8.9.% in August. I call them and get the exact same answer. "Oh, it's not you, it's the other drivers." Well, then why am I THE ONE PAYING HIGHER RATES?" So, I'm off to get quotes from the dozens of other insurance companies that are competing for our multi-line policies. read more

I called To get a quote on car Insurance I was on hold for 15 minuets and the lady came on the line two time to till me someone will be with me Shortly the lady said that computers was slow today !! I waited a few more minutes and the phone just went dead Very bad customer service read more

Great service, Kelsey was very friendly, not only do I have my car insurance but it also renters insurance satisfied with service, prices that are reasonable & affordable! read more

I simply loved the experience of buying my auto insurance from Geico. Their rates were the best among the 5 quotes I got... I have got the same feedback about Geico's rates from almost all my friends too... I bought the insurance over the phone since I had to clarify a few things about the policy... Christie from the local Tempe office was very helpful and the whole process was over in a matter of minutes. While buying the policy I did not have my bank's routing number... Christie just asked me the name of the bank and she got my bank's routing number within seconds (its same for all branches within a state)... now thats what I call awesome customer service... Awesome customer service from local Tempe office and great insurance rates! read more

I just signed up with GEICO because a friend of mine referred me to them. They saved me $300.00 on my insurance! I made sure I had the exact same coverage and double checked in case I missed something and NOPE it was the same! $300 is a big savings to me and I can not believe all these years I have been with the other company and "Flo" was charging me so much more! Thanks Geico and a big thanks to Kelsey Sents who was so kind and thorough. The process was super easy and she was so nice to work with! I would HIGHLY recommend this office and Kelsey for all your auto insurance needs! #savings! #ihave$300extramoney read more

Great service! Victoria helped me and was great. Thanks for not making it difficult. The expierence was amazing and i was able to het covered last minute litterally after i just found out i was uninsured Thanks Geico read more

Never mind contacting this company, the local agent in Tempe will not contact you back when you have a problem. Larry read more

Geico is big on the bait and switch game and this type of insurance practice is what, I believe, makes them so competitive in the industry. This is my experience with Geico Car Insurance, Not Once but 2 times so I had to write a note to others: It starts with a Quote that usually is more competitive than any other Auto company out there. (even the employee's will express this to you). I will always disclose any accidents or tickets by explaining this to the Agent and also giving them my Social and DL# to run MVR reports; this way the quote should be accurate. I always pay the 6 month premium rather than monthly, to save an extra forty or some odd dollars. It's my experience that no matter what I do the Agent on the phone appears to be omitting accidents or tickets at the time the policy is written temporarily to keep the premium competitive enough to bite; so I pay the premium to start the policy. Without fail; two weeks later I will receive a notice stating the underwriters discovered something in addition to the other disclosed info on the initial report and because of this added incident, my premium will be adjusted by 4 or 5 hundred additional dollars over the 6 months, payment due immediately. This is the bait and switch because most people will either pay the added premium or Cancel the policy. Whatever you do "don't use" the words "Cancel", explain to them; "Void" the original offer and refund the entire paid premium, so you don't suffer any cancelation fee's. After all it's the original Agents fault, you gave them all your required info, prior to starting the policy. If you do this correctly they will refund you the full 6 month premium; here is the money maker on their end! They may miss out on the Cancel Fee's, which I unfortunately paid, first time around; not understanding this process. They also hold your entire 6 month premium for 14 business days before your refunded back the money paid. Leaving you without that money for almost 3 - 4 weeks because they don't count weekends. Now this is the money maker on Geico's end; think about it, if they were to do this to 1,000 people who paid on average, 1,000 for 6 mo premium; that equals Ten Thousand dollars revolving, to earn dividends or interest off people who never start a policy. All big corporations today do similar practices and totally go unnoticed. For example; Online "big store's" like, Walmart and Kohls (notorious for this type of money making scam), will run ads to get you to buy something and later inform you the item is sold out, still holding on to your money paid as a bank authorization for up to 10 days. This revolving money earns them millions of dollars in earned interest over the years. Don't get me started on H.O.A.'s. Corporate Greed is ruining America fast, Big business is simply put; "Modern Day Mafia" and the banks play the game, holding some who can't afford it hostage while they earn from your temp deposit. Just a little info I wanted to share from one Man's perspective. I boycott Walmart still to this day and will not use credit to purchase anything from company's unless I absolutely have too. "Bait and Switch" is simply being offered something upfront so that you pay the minimum, and then discovering it's not what you paid for, leaving you stuck with an offer to buy more, or walk away, losing the small amount you paid upfront. Moral of this story: "if it sounds to good to be true, chances are; you'll pay much more in the long run!" read more

Okay, first off do not call me 3 times in a row, if I don't answer the first time I was probably busy. Calling me every minute is ridiculous. Annoying sales people. read more

Kelsey at Geico was very helpful in preparing a policy that fits my needs. She stored my information until I found the perfect car. She had everything ready as soon as I needed it. She contacted the dealership for me. She made getting car insurance a pleasurable experience. I would recommend her and Geico"s rates to everyone read more

We added a new car to our policy, so we switched to Geico because we got a much better rate with the same coverage, but now we were even able to add roadside assistance to our policy, which is great! The service was very friendly and helpful! I will absolutely recommended it to others! read more

I just signed up for a policy and the agent who helped me was so great and they were able to find me a policy with the right coverage at an affordable price. Way better than my last policy where I was paying 20$less but had no where near as much coverage as I do now. Plus, my mind is way more at ease knowing that I have roadside assistance. Thanks guys! read more

Insure with Geico, they are a great insurance company for those on a budget or buying car insurance for the first time. I called over five insurance companies, many of them wanting several hundreds of dollars for just minimum coverage (plus, I have a really old car...), that did not make sense to me. The quote given to me through Geico was well within my tight budget and everyone I talked to on the phone was super friendly and understanding. I was also given multiple discounts that I didn't even know I was eligible for until they asked me. Better yet, no charge for starting up a policy (only first payment due up front, if you so choose). Janet was the insurance agent that set up my policy and was very friendly, attentive, and answered all my questions. Thank you, Janet and those at Geico! -Alexis read more

Needed to switch to a new provider since my old one decided to raise my rates. Kelsey made the whole process easy, would definitely recommend. read more

The lady that called me back was really helpful. (I don't want to misspell her first name but I think it was Kelsey??). After trying twice to get someone to help me at Geico ( general number ) she was able to provide me with great service and very competitive quotes. Thanks ! I have switched to Geico! read more

Santhi was very helpful to me. Answered all my concern and letting me know the benefit of different plans. After talking to him, my anxiety of talking to insurance company has calm a little. It's always so stressful to talk to an insurance agent but Santhi was a great help to me and I highly recommend this location. read more

I recently applied for insurance quotes online, and received a call from this office. They were helpful, and when I decided to make the switch to Geico, they provided good service over the phone. When their partner company failed to properly switch over my homeowner's insurance, they researched the problem and saw it through to a resolution. I just finished two billing cycles, the transition has been flawless, and I saved $48 a month on my car insurance. Not bad. read more

Easy, painless process. Walked in and out in less than 15 minutes with exactly the insurance I was after. Same coverage as I had before, but rates are better. Now if only I could convince State Farm to stop charging my card..... read more

I just purchased a new car, so while I was at the dealership finalizing all the paper work I called Geico and spoke with Kelsey. The whole process was super fast and she was incredibly helpful and patient. It was easy and hassle free. I think it took about 15 minutes and I was covered. read more

Worked with Kelsey. She was very helpful. Answered all my questions and my phone call didn't even take that long. I prepared to talk for an hour and it only took 15mins. Great Service! read more

I've been getting my insurance through a broker for several years now. A relative recommended Geico. So I called and ended up signing a policy that saved me $98. I called on my commute home from work. By the time got home, I was very much satisfied. It was fast, easy, and very convenient. read more

Courteous and exceptional service. My premium recently went up and I had to go through the tedious task of shopping around for quotes. I probably filled out information on 5-6 different websites before finally opting to call the Tempe Geico office. Santhi was so helpful and made the entire process super easy and quick! read more

I just signed up with Geico through Kelsey Sents - she was extremely helpful! I was new to the whole car insurance thing, and she was patient while talking me through the portions I did not understand. I had gone ahead and grabbed quotes from other insurances, but I found that I felt more comfortable and helped by Kelsey. Also, none of the quotes I received, matched Kelsey's. Once I received my quote, I had a family member run through it to check I was making the right choices. They had a few questions and Kelsey was more than happy to speak directly to her and answer the questions - and poof! Instant sign up. This is my first time with this company so I'm looking forward to continuing this positive experience. read more

Here is a detailed account of why Geico is not different than a payday loan store or predatory lender. When you first apply for a quote the actual information that the quote will be based off your credit score (this is the behavior that is going to get them caught up in a class action suit), they outline this practice in there click wrap agreement that no one reads. Quick point- they spend the millions on the marketing to stay front of mind when you think you will get a low quote and you apply. No problem with marketing quite clever, however they don't tell you this, "It would not be wise to apply for our insurance if your credit score is below 660" let me expound why thats relevant, NO ONE WOULD APPLY!! So now once you apply they have you in their database and if you don't know how to research or understand that applying with a credit inquiry being made and say your utilization is high, you aren't all the way established, you literally have no clue they are doing this you will get screwed by the quote (credit fluctuates monthly by your usage). This is where things get really good and why im writing this review on smiling Jack. Under the FCRA Geico has to inform you that your credit caused them to give you a higher rate. Heres the rub, Jack lets his sales agents take the fall for this move- his agent sent me the quote in writing, in writing, with the same quote number from Corporate and they have the audacity to write IMPORTANT INFORMATION "A credit based-insurance score DISCOUNT was applied to your total premium" The absolute problem with this- Geico Corporate had already emailed the FCRA required notice informing ME they INCREASED my quote due to my high credit utilization, yes Jack, is equally as deceptive as his agents because he knows what the boilerplate letter looks like his agency, he approved the notice and quote templates. This is not new, its called the Rules and if you don't know them (poor people, people living pay check to paycheck) you will be screwed. Final note I have good insurance and pay almost $80 less than what they quoted for last year, but its always good to search for savings which makes writing this all the more sweeter! Now if you let smiling Jack take your money, he don't owe you a kiss first! read more

I had a lovely experiences purchasing Geico insurance for my car. Geico has the best rates in my area and they made it very easy. Santi Long, was a big help with getting my police established... I'm looking forward to bundling my car and condo insurance in the future to save some more money read more

Kelsey was such a big help! She is amazing and got us a fabulous rate. I would highly recommend Kelsey and this office!

I would highly recommend Kelsey Sents! She was easy to get a hold of, super friendly and answered all my questions. Of all the companies, State Farm, AllState (even with a homeowners discount), Progressive and even my current insurer Travelers, Geico had the best coverage at the best rate. It was all so easy! Thanks again Kelsey for making our transition from NJ to AZ that much smoother. read more

I have to give a ten to how Geico handle the car accident case. It was done so professional and in timely manner. I did not have much to do, but only answer few questions over the phone, they send car to their own trusted shop and the job was done with original parts and it looks like a brand new car. I am glad that I chose Geico when looking for insurance options and they won by offering the best price! read more

We went in for a quote and decided to switch to save a few hundred bucks on our auto insurance. Janet Carrillo was the sales agent that helped us, she answered our questions very professionally, was friendly and helpful. read more