I brought in two pairs of boots, one for repair, the other for cleaning. I can't believe how great…read morethey look. No need to invest in replacements when the Lone Star Cobbler can restore high quality to the ones I already have. Great communication and turnaround time.

I took in my Frye gladiator sandals and they came back re-soled and beautiful. Work was as-quoted…read morefor timeframe and price.

My zipper in my purse, split. They showed me how to repair it for free Next time it happens, I can…read morerepair it myself. Yes I would recommend this company.

I had a very unpleasant experience with Barbara. I brought her a pair of simple flats along with…read morebeautiful decorative buckles from a pair of Miu Miu shoes. The buckles are a pale powder-pink color with stones set into the metal, and I wanted to have them professionally attached to another pair of shoes so I could give them a second life. I completely understand that not every shoe repair or alteration is possible. However, if a professional looks at a job and is not confident that it can be done safely, I believe the right thing to do is simply tell the customer before attempting it: "I'm sorry, I don't have the right tools for this," or "This is not a repair I can do." I would have completely understood and taken my shoes somewhere else. Instead, Barbara attempted to work on one of the buckles. I saw her working on and tapping it while trying to make the alteration. Ultimately, she told me that she could not do it and that it was impossible. When she handed the buckle back to me, I noticed that a couple of the decorative stones were missing. When I pointed this out, she immediately responded, "It was already like that. I didn't do it." The stones were there when I brought the buckle in. I did not see the exact moment they came out, but they were missing after the attempted work. These were decorative buckles from expensive Miu Miu shoes, which is exactly why I brought them to a shoe repair professional rather than trying to alter them myself. What made the situation even more disappointing was Barbara's attitude. She was abrupt, defensive, dismissive, and unnecessarily aggressive in the way she spoke to me. There was no reason for a simple customer interaction to feel so uncomfortable. A professional does not have to accept every job. If you don't have the appropriate tools, equipment, or experience for a particular alteration, just tell the customer before attempting it. That would have been perfectly acceptable. Instead, my alteration was not completed, my buckle came back missing stones, and the entire interaction was unpleasant. Now I still have to take the shoes and buckles to another professional in Austin to have the work done. Unfortunately, based on this experience, I would not bring my shoes to Barbara again.

Wonderful service!! Quick, and upfront about services available. Responded to my call and questions…read morewith kindness and expertise. Priced very reasonably. This gentleman is a gem, and if he's available to fix your shoes you should definitely use his services!!

Amazing job on boots, great price, could tell they went above and beyond, courteous, and time…read morequoted for completion was accurate.

I handed over a dress w/ a strap not attached + a pair of Spandex with a hole on the butt! (After…read moreYEARS of wearing it, the seams got loose, I guess!) The First Time I went to pick up the items, the shorts had a HORRIBLE look. So I asked them to redo it. The Second Time, it's as if the hole was NEVER there! Just a Harry Potter Scar! It was Perfect! The Value of the work they did, is Wonderful!!

I waited a long time because if I have an issue with a service I don't think I need to make a…read morefederal case out of it. But this doesn't just affect me. This business is overcharging on a regular basis. First time visit Along with dry cleaning, I drop off a couple shirts and say, "Laundered with light starch please." When I pick up the clothes, the price seems high and I ask about the individual costs. When she tells me, I say, "You mean laundered is the same price as dry cleaning?" She tells me that they were dry cleaned and I say, "But I asked for these to be laundered." "We go by fabric," she tells me. I walk out and then back in. "If you have some rule, you've got to tell me. You can't just switch the order." Which, btw, doubles the price. "You can call the owner." I do. It's a man named Karl. Okay, I'm a little preachy. "I've been using dry cleaners for decades, my whole life. My job required five laundered shirts plus dry cleaning every week for many years. I've used full price cleaners and discount. I've lived in different states. No one has ever changed the order, upped the price and not even bothered to tell me both before and after." "Well, I don't know about your twenty decades.' He meant years for multiple decades. "But we go by the care label. We've had people say it's okay, and the shirt is ruined. How much money are we talking about?" Karl says. I say, "My cost is nothing, maybe $8-10 dollars." I'm not calling about that. It's the way they're running their business that I want to bring to his attention. He calls the store while I'm there. The woman admits to not telling me that they would switch the order or that they did switch the order. He refunds the cost and tells me to find another cleaners. Plus, he says that he doesn't like my tone. Then I send him photos of the care label. . He makes no comment. His store is dry cleaning in bumping up laundry to dry cleaning. It's not just me. This is their rule. I've washed those shirts a dozen times at different places. No one questions the order, and there has never been a problem.

Took a pair of boots to get resoled including replacing the heels. They did an amazing job. They…read moregave my favorite pair of boots a new life. They are like new again. I was told it was going to be a week before they were completed they were done several days sooner.

Probably one of the worst experiences I've had in a long time with any company. I took my shoes in…read moreto be repaired, which were a gift from a relative. Very simple stitch job which they completely botched. I went in to pick up the shoes and noticed the repair that looks like it was performed by a 6 month old blind monkey with no arms. They used a different thread than what is on the shoe in the area that needed to be repaired and it honestly looks like total crap. I voiced my opinion and the gentleman there said that the manager would be in the next day and that he would leave a message for him to call me. No phone call the next day so I called back the day after and got a hold of Brandon. The complete indifference in his voice was alarming for somebody in a managerial position. We had some back-and-forth regarding the poor craftsmanship and he informed me that he would speak to somebody about it and call me back. No surprise here, but I received no call back and had to follow up once again. Got a hold of Brandon with even more indifference than the first time. He stated that they attempted to repair, but it looks the same. I'll still have to pay full price for a pathetic repair. Shame on this company.

Red Wing has been manufacturing work related boots/shoes for 120 years, These high quality American…read moremade work shoes are beyond comfortable. I recently had a wonderful customer experience at their Cedar Park store. Being a first timer I was educated by the staff regarding my options, fitting, and the workmanship that goes into each shoe. Digital fitting technology was used to measure my foot, gait, and so forth. The results were used to guarantee a proper fit and the report was sent to me via email. Red Wing does offer waterproof, shock resistance to CSA certification, and soft toe options. Yes their shoes and boots are pricey but if you are wearing them for 8 plus hours they are well worth it.

I received some chelsea work boots for my birthday and there was something digging into my heel on…read morethe right foot that didn't feel right but not like it was a break-in problem but rather an anomaly in that boot. I was greeted and helped by Jaden and I have to say that it was the best customer service experience I've had in a while. He helped me with an exchange and gave me time to walk around in the boots and make sure they were just right. We chatted about other boot options and he was very knowledgeable and pleasant to chat with. I picked up a couple of accessories and will certainly be back for my next pair at this store.

I can't say enough good things about this place! Gil (and his wife) have fixed…read moreboots, purses and belts for me for years. They are kind, genuine people! They truly are one of Bastrop's little known treasures!

Wonderful people. Know how to fix boots and shoes. They stay very busy, so give them time. One day…read morethis precious place will be gone. They don't really have time to chat, but step inside this tiny place to smell the leather and recall the old days of Bastrop... just a tad. Thank you for being here. : )

LOVELY WORKERS and Fast Service, if it's for Dry Cleaning. "Mending Holes" seems to take a while...read more

I took in one blouse and one blazer and they completely destroyed my blouse. The stitching was…read morepulled out and it is unwearable. The blazer is clean, but it's wrinkled and not pressed at all. Would never go here again.

Amazing customer service and very professional work. Only regret is that I didn't know about this…read moresooner. Definitely my new place.

The gentlemen at the establishment was courteous and very knowledgeable. The service was prompt and…read moremy honeys' boots look brand new. He was pleased with how they were cleaned and treated. We will be going back. The price was very affordable also.

Teresa absolutely bailed me out. I had a funeral to attend and very little time to get a pair of…read moredress pants altered. I'm not sure what her normal turnaround time is but she was able to accommodate my request to expedite them SAME DAY--in about 2-3 hours. I had called several other alteration shops and was being quoted turnaround times of up to a month, with no option to expedite. I was extremely impressed with how accommodating Teresa was and how quickly she was able to help me. I'll definitely be coming back for future alterations. Highly recommend!

Very fast! I had a gown I needed hemmed and was able to get it back in two days. Thank you!read more