LOVELY WORKERS and Fast Service, if it's for Dry Cleaning. "Mending Holes" seems to take a while...

I took in one blouse and one blazer and they completely destroyed my blouse. The stitching was pulled out and it is unwearable. The blazer is clean, but it's wrinkled and not pressed at all. Would never go here again. read more

Dropped off about 12 shirts; 3 for normal laundry, 9 for dry clean. All of the dry cleaned shirts are now dingy and feel as if there is still a chemical on them. All are linen. The white shirts looks light gray and the others are wrinkly and dingy and the edges (hems) look like they are dirty. In fact, they look like they need to go to the cleaners.... This was my first return to Jack Brown in years and will be my last. read more

The manager of this location (Georgetown) made me cry! This is by far the WORST customer service I've ever received in my life! The **Manager** ... did ya catch that.. MANAGER, who's name is Terry by the way, was unprofessional, had poor customer service, and even HUNG UP ON ME TWICE! This is what happened: I was shocked about the cost (too pricey for dry cleaning!) and asked to speak to the owner. Not only did he refuse to give me the number, but HE HUNG UP ON ME. He also LIED TO ME stating the number was on the website - which it was not. I then contacted a different location in order to get a contact number to report his unprofessionalism. However, I wanted his name so I could report the correct person. So when I called the second time to get his name, HE LIED AGAIN saying he didn't hang up on me and refused to give me his name. He then HUNG UP ON ME AGAIN for the SECOND TIME! This man, Terry, should not be the manager of this location. He was unprofessional and was in such a hurry to leave that he treated me poorly, lied to me, hung up on me twice, and left me in tears. I hope to speak to someone soon to report him. This is not how you should treat people. read more

They girl in the afternoons is awesome and very friendly. Clothes are as expected, clean and crisp with just enough starch on the shirts like I love. Thanks Jack Brown... whoever you are. read more

I took my husbands work shirts to Jack Browns because I hate to iron. They launder, and iron them. As usual I received an email from Jack Brown dry cleaning with the total I owed. when I got there my total was double!!! yikes!! why so much? They said that instead of paying $3.49 per shirt (because I brought then in on a Tuesday).... some of my shirts were charged at over $10 per shirt. I argued that the amount was not what my text had said!, and why hadn't I received a corrected or a different text from them explaining. They only made excuses and said that it was because of the type of shirt. To get my cloths I had to pay the $80.00. I left and said I'd never come back!!!!!! When I got home, I pulled out many previous receipts and saw the same shirt... priced at the $3.49 price, NOT OVER $10. I'm not sure what their scam is or Why... but I suggest that you stay clear of Jack Brown Dry Cleaners next to the McDonalds on Williams, near HEB. Jeannette A VERY UNHAPPY PREVIOUS CUSTOMER read more

When I walked in with my armload of white tablecloths, the clerk was having a conversation with the customer in front of me. The conversation dragged on, and I was not acknowledged by the clerk except for some eye contact. Even after the eye contact, the clerk started in on a new topic. When I asked if I could get some service, she said he was a customer and then proceeded to give him his price. They started chuckling between themselves. I then left and went to University Cleaners, where I received much better service. Either the Jack Brown clerk was just being very unprofessional or didn't want to deal with the tablecloths. If it was the latter, I wish she had just told me that up front. read more

Just moved from Dallas and dropped off a shirt and pair of pants. The bill was over $13.00. That was getting the "Tuesday Special". We commented to the person helping us when we picked the dry cleaning how we just moved here from Dallas and prices were high. Her response was "Ewww". Walked away and when she returned with the items, she said "everything is higher in Georgetown". Not true lady. Your gas prices are lower, your groceries are comparable and restaurants are the same. It's YOU that is charging way to much! We defiantly will be finding another dry cleaning location! read more

So after boycotting Jack Brown Cleaners for several years, I decided to give them a shot. Since my terrible experiences where in Austin, Georgetown will be better. I WAS WRONG. I dropped off three dress shirts to be cleaned and pressed. I picked them up the next day. The following day I reached for one of them to discover that it still had my cologne scent. After further review it looked dingy. I would go as far as saying that all they did was iron it. Back to the cologne scent. I wear a very small amount and still busted Jack Brown Cleaners stealing my money. read more

I took my daughter's expensive toddler chair to have the zipper tab reattached last week. I was called the next morning and told they couldn't fix it because the entire zipper needed replaced and they don't carry zippers that long or in that color by the manager, Angie. The other woman that works there, the ONLY nice one, said that that was ridiculous when I picked up Saturday and that it was an easy fix. They recommended another company to take it to for repair. When I took it over there, they had to unzip it to check the zipper, and the inside lining was practically shredded. It was NOT like that when I dropped it off at Jack Brown. I called and spoke to the nice woman, and she apologized and said no it wasn't like that when I brought it in, and to call back on Monday and speak with Angie about filing a damage report and they'd pay to have it repaired no problem. Angie called me Monday morning and left me the RUDEST voicemail implying that I was lying. I emailed their corporate office because they're too cowardly to post that number. I finally heard back this morning. I didn't get a name because the jerk didn't offer it. He came up with some bs story about how he just happened to be there Friday when she was looking at my daughter's chair and he looked at it and told her they couldn't fix it. And when I told him that I didn't believe him because that story sounds absolutely ridiculous he said "well, I don't believe you" and became extremely unprofessional and basically said me or my daughter (who's 18 months old and doesn't use the chair to do anything other than set her dolls on) did it and were trying to blame them. I told him exactly what he could do, and hung up. I'm currently inquiring how to file a formal lawsuit against them to either pay the damages or replace the chair if they can't be fixed. They are the MOST unprofessional and rude company I've ever interacted with. Blaming a toddler for your mistake is epically low, and crosses a line. read more

Had our dry cleaning done here a few weeks ago - it was my first time and my last time. Poor customer service and they ruined a very expensive soccer jersey. Unfortunately, this seems to be the case for all dry cleaners in Georgetown. Looks like I'll be driving to Austin or Round Rock for our dry cleaning needs... read more

Note: this review is for the Austin Ave site! Pretty surprised at the poor reviews, but they are fairly old. I switched over to this JBC from the cleaners across the street because of the strong chemical smell that my clothes would retain after pick up. I realize that dry cleaning equals chemicals but I just couldn't handle the smell. This JBC site is easy to drop off/pick up and I LOVE that they text me when my order is ready. Folks are nice and pleasant during interaction. Price is a little higher maybe but they do a great job and tend to the details. read more

Manager Angie, do not wish the Owners to know her Normal, horrific, belligerent, unprofessional conduct. The Owners of this establishment does not return customer complaint calls either, after leaving more than 10 messages, we have yet to recieve a call in regards to the crazy, behavior of the Staff at Georgetown , they have made racist remarks, they have refused to re-do our orders, that were not cleaned at all and were left with marks on the clothes, she just laughed and today she prompted me to write this note, so 1000 people can reach , this day and age, an establishment making a rude racist remarks while unable to deliver proper service to its customers, we were told that" if your clothes do not come out clean, I am warning your dad to let him know, we are not going to re-do them" She made sure she ask my Son, if these were his dad's clothes, this woman is Out of her mind, does she know how many agencies will jump on this review to protect customers rights? On numerous occasions we have begged and pleaded the staff to please make sure our clothes are done right, and today she totally not only got rude but alerted, how customer service is handled at JACK BROWN CLEANERS read more

Wow, so to update my previous review... I had dropped off a large number of items to be dry cleaned (prior to the comforter), and just discovered they shrunk two dresses, so much so that they are now unwearable. What terrible service. Thanks for ruining several hundred dollars worth of clothing. Go elsewhere, unless you want your clothing destroyed. read more

Brought my comforter here to remove a stain. When the stain was not removed they refused to give me a refund. The number the manager gave me to call their office to "request" a refund went to voice mail without fail every time I called. Very unfriendly, no customer service. read more

The first time I used them, my suit came back shrunken and the material had become very brittle. It was basically completely ruined. Don't trust these guys with your clothes. They'll ruin them. read more

I brought my prom dress here to be steamed and they did a wonderful job. They even stuffed it with tissue paper to make sure it didn't wrinkle again. This is definitely a place I will use again. read more

They do a good job, a bit pricy for dry cleaning. Lady at the front is not the friendliest. Just moved here and expected a little more southern hospitality read more