We were trying to purchase a car for my sister-in-law and identified one at the Carmax located in…read moreFort Worth. I made an online reservation to view the car. Unfortunately Carmax cancelled the reservation three times. Each time I had to call to have the reservation reinstated. Today, my sister-in-law drive from OKC to Fort Worth to see the car. I drove from Sugar Land Texas. Before Arriving at Carmax, I telephoned to advise I would be paying cash by wire transfer from my bank. After arriving at Carmax at 11:30 am today, my sister-in-law did a test drive and was ready to conclude the purchase. After a one hour wait, we were advised Carmax would not release the car if we paid my wire transfer. At 2:00 pm I arranged for my bank in Houston to issue a cashier's check at their Fort Worth branch. We were advised the local branch would be closing at 3:00 pm today. We returned to Carmax at 2:30 pm and handed them the cashier's check. They spent the next 20 minutes trying validate the check drawn on Merrill Lynch! Finally at 3:51 pm we were allowed to take delivery of the car. Only a 4 hour wait. This was my third purchase from Carmax and unfortunately my last.

Lazy employees. I had scheduled an online appointment for a car trade-in appraisal, but when I…read morearrived, the lady refused to come out of her office. Instead, she asked us to take pictures of the car ourselves using the portal and send them for review. Why would I show up to this store to take pictures of my own car? The appraisal process is meant to be done in person for accuracy. This lazy lady and her manager are a total mess and a poor reflection on the company.

The best dealership in Texas!! Great staff all around with very clean and fair priced vehicles…read more Down to earth salesmen who have a passion of getting people into the perfect vehicle for them! Won't be buying a car anywhere else

If I could give ZERO stars I would. We bought a used truck from them and the following weekend the…read moremaster cylinder went out and left my husband and kids stranded 2 hours away from home. We called "Sam" who encouraged us to call him if we had any issues and he was "not available" all day, also "no manager" available. All I wanted them to do was the right thing. BE AWARE they DO NOT inspected their used inventory at all! Did not clean the car when we bought it even though we waiting an hour for them to do so, and left us with 30 miles in the gas tank. Also, pretty sure THEY STOLE MY IDENTITY! They gave me some bullshit story about my husband and my IDs not pulling, but a few minutes later came back saying "he put in a call with a friend at homeland security". Needless to say, my husband and I feel like a couple of chimps and we should've known better. Hopefully this review will prevent more people from getting screwed over.

Bought a truck from them after their mechanic did a full inspection. Was told it would need new…read moresparkplugs but not for another 30,000miles. Drove the truck for less than a month when the brake light kept coming on and the check engine light came on. $1600 in repairs later is hardly a spark plug tuneup. Then less than a week after that the a/c goes out and cost us another $450. Should have known when they refused to let us take the vehicle to our mechanic. Would not recommend buying from this place ever!

I never leave reviews, but I had to this time. Needed a car last year for my son, and Henri helped…read moreus out pretty quickly. We waited a few days for him to source it, as he didn't have the exact style Charlie wanted. He found one, and immediately called us to come test drive it... Color was great and the price right...We happy campers.. Car still running great after a year....Thanks Guys you deserve the best..

My brother purchased a used car here and was treated very well. Reviews here seem inconsistent with…read morethe way he has been treated so I thought I'd leave a good review! He purchased a used Lexus & it has been reliable. Easy to buy there & they offer low cost in house maintenance repairs which was helpful. They are friendly and always seem eager to help. If I ever need a reliable car I would buy from them.

Great place to buy a vehicle. Everyone is very nice and attentive. If you have any issues they…read moreassist you with repairs. Highly recommend!!!

First of all, if you gave a one star review because your car broke down, that's on you for being…read moreuneducated. They arent a place with a service department. When you buy a used car you are taking a chance. You need to thoroughly inspect the vehicle all the way around, look under the hood for certain things, look at the tires, look at the carfax. Test drive it and check everything possible about the vehicle. Do research BEFORE you go about that make and model and what the tendencies are for things breaking. If you are educated about what to look for when buying a used car that's half the battle. Carlos, my salesman, was transparent and upfront about everything I asked and I had a good experience.

I have done business with Callahan several times. Both Lee and Tim have been great!…read moreThey truly are up front and clear about the vehicles they sell and the process.

Big thanks to Cal for helping us on Saturday! Whole process was quick and easy !! No games,…read morestraight shooter! New to area so this was our first time to Moritz! Will be back for sure. Easiest car purchase I've ever done! Thanks Cal

Hello I just wanted to Thank Moritz and particularly Greg Dowler for going above and beyond in…read morehelping me find a great running car within the price range that I could afford. I asked and you came through the same day. Great service!!!

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this