I have been a frequent customer rehabbing my house and Baker-Miller has routinely provided…read moreexcellent service and guidance. Larger projects include residing my house with Hardie board, building an entry porch and deck, complete reno of kitchen designed by Lori, and currently reno of 2 bathrooms also imagined by Lori. Showroom and customer service staffs have been great - deliveries, billing, product suggestions. Should add that quality for cabinets, deck, lumber has been an important plus.

Great folks to work with. Adam was fast and efficient in helping build my quote. Also, when I…read morestarted building, I noticed some materials were missing. I called, they did an audit on their side, found the missing boards and got them back out to me within 24 hours. Highly recommend.

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

They sound good when you talk to them, but there is absolutely no follow-through. They don't call…read moreback with information when they say they will, despite repeated follow-up phone calls from me. Once they finally make an appointment, they don't show up, and then they say they'd like to reschedule it but they don't show up for that, either. I tried email and voicemails and got no response to either. The consequences for me are great, as I am now entering winter with no backup heat source to the electric air pump in my house, which they knew from the beginning was my reason for contacting them. Anyone know of any good alternatives around here?

It's been 9 months (and counting) since this store supposedly placed an order for me but still…read morenothing. The owner, Reynolds, never seems to be in the store. Since then, I've heard a lot about this hedgehog. Although he acts nice, he's a cheat who would say anything to get you to buy. His follow-up is so poor his friends and family recommend going elsewhere. There are people who shouldn't be in business.

These folks are fantastic! They were kind, gracious, professional, and the end product of a tiled…read moreand carpeted hall entry, is stunning! They were so kind and helpful through all my changes of plan, I couldn't have asked for better support -and very reasonably priced!

We did a major remodel at my home and worked with Osborne on the flooring for 3 bedrooms, 4…read moreclosets, living room, dining room and kitchen. Working with them to pick out flooring was a breeze - the staff was so kind and helpful in store. When we ran into a snag due to a manufacturer's error - *not* the store's - the staff went above and beyond to help us find additional flooring to meet our rather tight deadline. The installation took 4 days with two guys at my home, working around 5 other contractors, kids doing school remotely and 2 cats. They were good natured, flexible and a lot of fun to work with during all the chaos. Most importantly their work is immaculate and I couldn't be happier with the end result! Osborne has customers for life now!

Anthony and his crew of very nice folks did an excellent job repairing the stucco on my house, at a…read moreprice I could afford. Not just the parts that you can see in the attached photos, but a number of spots all around the house. They also fixed the basement entry and cleaned up the roof. It's hard to find people willing to tackle stucco, and I was really glad that I found ASI Renovations.

Update. Im being sued. But my review falls under. First amendment, Freedom of speech. I wrote what…read morei was emailed and told over the phone. I called after getting the email and asked. If they warranted for a short time, because im not going to pay someone to do work. Unless i get some kinda of a warranty and i got a NO. I even asked for 90 days and was told NO. It shouldn't matter if its a patch work job. Im hiring for. They should at least warranty for a short time. How do i know if they are going to do the job properly or not. Update. Dont trust this company. They're still emailing me to remove post. They say one thing online, but once you talk to them. They say they dont warranty their work, not even for a short time. Update. Months after i post this review. They sent me an email asking me to remove this review. They said its false, but i have an email stating they do not guarantee their work. They should at least give a short guarantee. I will not pay 75 per hour, per guy to do a job thats not guaranteed. I Would not recommend ASI renovation. They sent me an email that said they do not warranty or guarantee their roof job.

Ongoing issues with communication gaps regarding the scope of work and pricing. The contract…read morerequired to begin work was an 8-page document filled with legal terminology that was difficult to interpret. Refused to disclose hourly labor rates or material costs upfront. Condescending. Unfortunately, my experience did not align with his website mission statement. I did not feel protected or valued as a client and he ignored my request to return building materials his subcontractor took that I paid for.

I have had several excellent experiences with this contractor. The work, while expensive, has been…read moreconsistently excellent. Once, the contractor devised an ingenious solution to removing a car from a garage crushed by a tree before demolition. He built a very handsome deck. In addition, in a very compassionate act, he pulled a crew from one job to build a banister when my husband was extremely frail because of pneumonia.

We're the type of couple who like to do our own projects--in part because our labor is free, and in…read morepart because of pride. However, there may be a time when you just need to bite the bullet and admit that a project is pretty daunting, and you need help... and for us, that's where Michael came in. Michael completed the finishing (and skill-intensive) work on a somewhat complex deck rebuild/redesign that was simply taking us too long to complete. We were ready for someone to come in and make our ideas a reality. Michael did just that. We drew up our concepts, and he brought them to life--and even added some touches we wouldn't have thought of. Following that project we were so pleased with his work that we had him refinish our 100+ year old front door. It needed a lot of work, and he brought it back to life. I cannot speak to the other reviewer's experience with Michael, but we've had good experiences and would use him again.

Michael Cohen, owner of Rent an Artisan (he advertises on Ithaca Craigslist and boasts a ton of…read moreexperience, which cannot possibly be true) gave us an estimate of 40 hours of labor at 40.00/hour + materials for a simple project that required him to build 3 kitchen cabinets (2 of which were in corners, so those should have been pretty easy) and to modify a fourth cabinet by making it shorter. He was also to install a stove hood/microwave combination. He also included adding trim molding to cabinets and to the kitchen itself as part of the job. Michael told us that this job was very simple, well within his skill set, and that he'd be in and out in a week without any trouble. I see in his ads that he is now saying that he does not carry insurance, but he told us that he was fully insured. After one day of work, we considered letting him go due to the crookedness of the cabinet he shortened.The next day, he fixed that and began working on the first cabinet he was going to build. After that day of work, there was a frame (no sides, shelves, or bottom) and the pieces of wood making up the cube were all crooked and of different lengths. The cabinet was also not the same depth as the other cabinets in the kitchen. The third day, he came in and I showed him the messy cabinet and he apologized -- and attempted to fix it. I also asked him to replace the soft wood he'd used with hard wood b/c he had used pine on the front face of the cabinet, for some reason. I am not sure why anyone would use a soft wood on the front of a cabinet that would take the most wear and tear. Our other cabinets were hardwood, so his choice of pine did not make any sense at all. The fourth day he built a cabinet for our sink and left screw heads on the surfaces of that cabinet, including the front face of the cabinet. The cabinet was to hold our new expensive farmhouse sink and we wanted a furniture-quality sink cabinet. He cut out a place to hold the sink, but that was asymmetrical and the cabinet was just a sad mess. Clearly, a person with any experience making a cabinet or furniture would never use screws that were visible/level with the front face of the cabinet. The hole he made for the microwave/hood was improperly placed and had to be patched and re-made by a more competent contractor. The venting material he bought was 200.00+ and the wrong size when normal hood venting kits exist and cost only 60.00. He clearly had no idea what he was doing and used our house to attempt to learn how to remodel a kitchen. At the end of a week, we had 3 cabinet skeletons that were shabby and unprofessional looking. This is after a week's work! There was NO SIGN of him being close to finishing the job and the level of workmanship was really an embarrassment. We decided to let him go. In order to have a functional kitchen, his work had to be removed and thrown away and a skilled contractor came in to re-do the whole job. His cabinet skeletons were inconsistent in size, crooked, and were not made in a way that would look nice. Because of his lack of skills, we wasted almost 2000.00 for his week's labor bill and nothing that he did was at all usable. This was a horrible experience. Michael was paid in full for his time and materials, yet we got absolutely nothing in return. Nothing he did was usable and he wasted our time and money. He is clearly not able to make cabinets even though he claimed that he was. I consider his claims to all be very dishonest and his workmanship is well below par. His level of craftsmanship may be on the level of making something for outdoors use (a bench, for example). We are very dismayed and definitely were taken advantage of by Michael. We requested a partial refund and then stopped hearing from Michael. I would not trust him to do anything, ever. He did not do honest work (he also over-charged us for the hours he spent here -- I kept track of when he came and went and he added several hours to his bill compared to the hours he was in our home) and he also had the nerve to charge us for the time he spent redoing his work due to his own mistakes. This is not at all honest or normal for a contractor. DO NOT HIRE

Pete and Kat came within a couple of days after my call to view the driveway coating project and…read moreprovide a contract price. I was told the job would be completed in a month, but two days later they had an opening and so came and did a nice and very neat job of sealing the cracks and sealing the blacktop. The whole job was completed rapidly, allowing more than enough for the driveway to completely dry by evening. A couple of cracks did not completely fill so they came back two days later and redid these cracks, and even added a bit more sealer on 20% of the driveway at no additional cost. I am pleased to strongly recommend Pete's Absolute Asphalt. (Note that even though this review lists me as in San Francisco for some odd reason (possibly a hidden VPN) please be assured that I and my driveway are in Ithaca NY!)

Pete is great to work with. He's a straight shooter, is super knowledgeable & does whatever he can…read moreto make sure you're happy & satisfied!