Do not, under any circumstances, hire Cool Horizons. After a lightning strike, our system clearly…read morehad a dead blower motor, fried control board and few other issues. Their technician arrived and proceeded with the diagnosis. Crucially, the technician attempted to install a new control board without discussing this expensive, high-risk diagnostic step with me. They immediately fried the brand new control board during the process, indicating severe incompetence and poor diagnostic practice. They then had the audacity to charge me about $1,000 for the part they broke. We hired a competent company afterward who confirmed Cool Horizons had done a terrible job and successfully repaired the system. When I called the owner to request a partial refund--suggesting I only pay the initial service fee, since they broke the system further--the owner yelled at me, used foul language, and aggressively hung up the phone. This company charges customers for their own mistakes and is run by an owner who is verbally abusive when challenged. Save yourself the money, the stress, and the exposure to abusive management. This business should not be operating.

$500 for 5min capacitor swap in Sunday afternoon, what else I need to say …read more.. .

Alpine installed 4 ton Carrier Performance 16 seer back in 2017. Zero issues so far.. fingers…read morecrossed. Three ton Carrier Performance 16 seer unit to replace 2006 Goodman was installed this Monday. I called Alpine and 3 other companies (I always do comp quotes). I chose Alpine again and recommend it for homeowners in Great Hills and NW Austin.

Totally unprofessional behavior. I submitted documentation online and the ticket was opened for…read morechat for over an hour with no response. I then called to check to hear phone operator in appropriately saying "this psycho emailing is calling and that is not gonna help". Really not sure why providing this documentation (see chat below) via the website warrants calling your potential customers psycho. Shame on you.

Had Faught install my new AC unit. Brandon Faught and his team did an exceptional job on a…read morenot-so-easy job. My indoor unit was in a very hard-to-reach area in the attic. With the new install they fixed this issue. Very happy with my new Lennox Elite AC unit!

In my opinion a company that has been called 3 times to get a quote over the past month and a half…read moreand given 2 of the office staff the information needed and never recieved a call back from a sales rep or owner, will never be used by me. In my opinions If I can't trust them coming up with a quote how can I trust them with my unit.

When our AC broke at the tail end of summer, someone came out the same day we called to inspect the…read moreunit. The whole thing was old and had no identifiable serial numbers on it, so we reviewed the quote for a new system. Installation took about 6 hours. Centex offered to bring window AC units to tide us over but it wasn't that hot out so we didn't try it. We had a problem with a drain line and after someone came and checked it, they sent another person out to correct it at no cost. We really appreciated that since we'd bought an entire new unit.

At the time of this review they have 3.8 stars. That honestly speaks for itself, but if that aint…read moreenough look at all of their comments to negative reviews. Not once do they try to make it right, instead they dip dodge dive and duck their way out of any fault and always shift blame to their customers. That combined with the star rating should be enough to tell you these folks arent the ones you want to do business with. And the icing on the cake they claim that "my cleaning wasnt adaquate thats why my ac still isnt performing like i want it to" no... the plenum after my cleaning is at 55. my vents arent putting out what they should be so the problem is likely either a blower motor or somewhere in the ducts, neither of which were assessed by this company. Look elsewhere. Their business model is designed to put customers in a difficult position: you either pay a significant service call fee or feel pressured into expensive repairs that may not actually be necessary. I waited to write this review because I wanted to research everything I was told before commenting. After doing that research, I found that I paid roughly $700 for work that did not meaningfully improve my system. My A/C still struggles, and none of the issues I called them out for were resolved. One charge on my invoice was listed as "HN13A Voltage Enhancement System Rejuvenation." During the visit, the technician described this to me as essentially "replacing the capacitor." That is not what was actually performed. They also told me my evaporator coil needed to be cleaned and that the only way to accomplish that was to remove the furnace and coil assembly, quoting a repair in excess of $5,000. After researching the issue independently, I learned that my unit can be cleaned in place by removing the access panel. That option was never presented to me. (i just did it myself today) Looking back, it felt like they recognized I wasn't familiar with HVAC systems and recommended the most expensive solutions rather than explaining all available options. Through my own research, I found less expensive alternatives for several of the repairs they proposed. Based on my experience, I won't be using this company again. I spent hundreds of dollars, my original problem was never fixed, and I left feeling that I was sold expensive services instead of receiving actual honest guidance. I'm currently looking for better alternatives. When I posted this review to google they responded with a pretty terse rebuttle so in response to their likely similar rebuttle I'll amend the following My a/c is 5 years old, the furnace is 16, they ignored the age difference in their google rebuttle and tried to lean on the "age of the system" I'm not here to argue with a business but, that alone should give you pause, rather than attempt to make it right they instead opted to shift blame on to the consumer and lied about what they said and billed for, they never "restored power to a system with a failed capacitor" because my capacitor was never failed and they never replaced it like they said they did. I have my invoice and if anyone is curious I'm happy to share it with you to prove my point. IMO you should look elsewhere.

I wish I could give Don and Steve a thousand stars. They installed a whole house system for me in…read more2006 and it still runs perfectly. I do change the filters every month! They are really the best.

I have hired Total Comfort for 20 years, and they are a joy to work with. Steve has gone out of his…read moreway to make repairs quickly, even in the heat of summer, and has communicated well with us so we could budget for replacing the service. Highly recommend!

After a rough start to my hvac leak, Totally Cool came through with flying colors, spending time to…read morediagnose the issue, fix it and checked back to make sure it was working correctly. I appreciate Anthony's time and care and the sincere apology for the rough start.

I really wanted to give this business a higher rating because my initial experience with Anthony…read morewas fantastic. He provided a thorough inspection and great feedback as we looked to upgrade our AC and centralize our system. Unfortunately, that's where the service ended. Despite following up multiple times since the summer, I never received a quote or a return call. To make matters worse, the office staff was incredibly unprofessional; the woman I spoke with was short, dismissive, and lacked basic customer service skills. Do yourself a favor--there are many other companies in Austin that are more responsive and work directly with Austin Energy (CoA) for incentives. For a comprehensive list, check the Austin Energy website, but here are the companies currently listed as participating in home energy savings: 1st Choice Energy Abacus Plumbing, Air Conditioning & Electrical AC&A INC dba American Conservation & Air Airco Mechanical, LTD Attic Insulation & Energy Savers LLC Castillo's Service Conservation Services Exalted Solutions LLC Green Collar Operations Intelligent Air Services McCullough Heating and Air Conditioning Quality Living Services Stan's Heating & AC The Solution Finders AC & Heating LLC We ultimately went with Service Wizard for our new install and highly recommend them. They were prompt, efficient, and cost-competitive. I still recommend getting at least 3 quotes to ensure a fair price, but save yourself the time and skip this company.

Honest, reliable and great to work with. I have 3 properties and I don't know what I would do…read morewithout him. I have him do annual checkups on my systems and can typically get availability pretty darn quick if something does go wrong. I rely heavily on my tried and trues. Seamus is definitely one of them.

We've been relying on Seamus for our AC needs for years. His honesty and expertise are unmatched…read more He replaced a unit for us many years ago. The quality of the unit, an American Standard, was excellent as was his workmanship. When our AC unit that he installed had a problem after several years, we happened to be under an AHS warranty. We were forced to use their designated contractor. Unfortunately, they couldn't accurately diagnose the issue. We immediately called Seamus at Green AC. He swiftly identified the problem and resolved it efficiently at a fair price. A few years later.... We had another AC unit break down over a holiday weekend, and. unfortunately Seamus was unavailable, although he did answer our phone call. Because of the speed in which we needed to get the job done, due to the heat, we couldn't wait for him to become available. Despite his not being able to take the job, he provided invaluable guidance on finding alternative solutions. Even though we hired someone else to replace this other AC unit, Seamus remains our top choice for any HVAC problem.

Ron is an excellent representative for his company. He provided great customer service by…read moreexplaining what he was doing and the cost. We have also used them in the past and received the same great customer service each time. I would definitely recommend them and will use them in the future.

We're called our insurance and they assigned us to the company who could came in 3 days later…read more On a blistering weather day in Tx you got to wait 3 days and 2 nights, that's not fun for us, neither for our cat.:) So I called in again, and ask to expedite our service call. This time we're were assigned to WCU, Brendan. And we're so grateful. Brendan showed up very next day and repaired our fan in A/C unit. He is very professional, friendly, funny and wonderful person. We're so relief and most important our cat is happy, and chilled! Thank you WCU Services! Update. Very next day our stuborn A/C broke again. I called to WCU office, spoke with Teressa, she was great. Brendan show up as soon as he could, and replaced the fan motor. Great people. Wonderful service!